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The Single Vigilante Behind Facebook's 'Real Name' Crackdown 305

Molly McHugh sends this story from Daily Dot: When Facebook issued an apology this week for suspending user accounts that had what it alleged to be fake names, it pinned the whole debacle on one person. This "individual," Facebook reasoned, sewed confusion into its flawed reporting system—intended to protect against bullying and online abuse. Facebook Chief Product Officer Chris Cox explains that Facebook was caught “off guard” by a lone actor who reported “several hundred” accounts as fake. According to our source, who claims to have spent "hours and hours" systematically reporting Facebook users from the drag community and beyond, thousands of accounts were suspended—and they've been at it for weeks. ... Given the timing and the accounts suspended, they believe that they are in fact the mystery "individual" who threw a wrench into Facebook's system, noted in Facebook's explanation of the events. "Considering the hours and hours I spent reporting accounts over the course of the past month, it is likely that I am."
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The Single Vigilante Behind Facebook's 'Real Name' Crackdown

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  • TFA (Score:5, Insightful)

    by Anonymous Coward on Saturday October 04, 2014 @08:14PM (#48065461)

    From the article:
    "Oh no I'm very serious. Spent most of my time at work past 3 days reporting Queens."

    Considering I spend my Friday midnight completing shellshock patches to keep this planet running ... Can we start firing people who are useless to the world in general?

    • Re:TFA (Score:4, Insightful)

      by Anonymous Coward on Saturday October 04, 2014 @08:28PM (#48065525)

      Can we start firing people who are useless to the world in general?

      That would be all of us - the world got by just fine before our species even existed, and likely will again when it's gone.

      • Re: (Score:2, Informative)

        by Anonymous Coward

        "Useless" and "essential" are not the same thing.

      • Re:TFA (Score:5, Funny)

        by quenda ( 644621 ) on Saturday October 04, 2014 @09:53PM (#48065845)

        - the world got by just fine before our species even existed, and likely will again when it's gone.

        How can the world get by, when noone is there to anthropomorphise it?

    • by dbIII ( 701233 )

      "Oh no I'm very serious. Spent most of my time at work past 3 days reporting Queens."

      Considering I spend my Friday midnight completing shellshock patches

      Ah yes, but this loser reporting Queens probably thinks it's not just any Friday but time for Joe Friday - of Drag Net.

  • What an asshole (Score:5, Insightful)

    by blankinthefill ( 665181 ) <blachancNO@SPAMgmail.com> on Saturday October 04, 2014 @08:15PM (#48065467) Journal
    I don't see what this person could have to gain from this other than just being a dickhead. Heaven forbid someone be different from what your approved normal is. What a pathetic jerk.
    • Re:What an asshole (Score:5, Informative)

      by Teresita ( 982888 ) <`badinage1' `at' `netzero dot net'> on Saturday October 04, 2014 @08:19PM (#48065483) Homepage
      The late unlamented Fred Phelps and his crew took any expression of disgust and outrage against him as evidence they were doing the Lord's work. That's how these folks think.
      • Re: (Score:2, Insightful)

        by Anonymous Coward
        Usually the louder they protest them "faggots" (words used by the guy reporting people, not me) the deeper in they closet they are. It's pathetic, really. They keep lashing out at everyone brave enough to be out. And people wonder why those out (like drag queens) want to keep some privacy so that a stud doesn't show up with his 12 gauge and show us all how he ain't no homo by blowing one away.
      • Re:What an asshole (Score:4, Interesting)

        by sumdumass ( 711423 ) on Saturday October 04, 2014 @11:49PM (#48066281) Journal

        Phelps was a smash and grab lawsuit factory. They purposely intended to incite people hiding behind religious freedom in the hopes someone would retaliate in a way they could sue and gang band big bucks. It's probably nothing like what was going through this asshats head.

        Instead, it is likely more related to the why only me mentality.
        Many of you might have suffered it yourself. It's like in school when everyone is talking instead of reading and one person gets singled out by the teacher and that person objects because everyone else was doing it too. It's like following the flow of traffic with ten cars in front of you and ten cars behind you and the cop single you out to give a speeding ticket- why is he busting me and letting everyone else go?

        This guy likely had some super cool name he had to change from and use his real name instead which was less cool and was pissed because others were getting by with using fake names. I've had that happen before in games, one game, you had to use English in your profiles or provide a translation, one kid got busted using his native Croatian and went around reporting everyone else' profile that were not in English and didn't have a translation (which took up space in the profile shortening what you could put in it). The rules stated there was an exception if the non-English phrase was common enough to be understood but "For rent, agent of death- caveat emptor" got me a 2 day ban because of him.

      • The late unlamented Fred Phelps and his crew took any expression of disgust and outrage against him as evidence they were doing the Lord's work. That's how these folks think.

        So you're suggesting that they could be compared to a non-violent ACT UP San Francisco [sfgate.com]?

      • by taustin ( 171655 )

        "Think" is not the word I would use to describe what they do. But yeah, that's how they believe.

    • Griefer (Score:2, Informative)

      by Anonymous Coward

      In the Gamer community this person would be known as a griefer, they enjoy nothing more than ruining things for others and while spend as many hours if not more doing so.

      CAPTCHA: offends

      • by mvdwege ( 243851 )

        Nope, in the gamer community this person would be hailed as a hero for outing people who act unethically by disregarding Facebook's rules.

    • Re:What an asshole (Score:5, Insightful)

      by Pinky's Brain ( 1158667 ) on Saturday October 04, 2014 @08:41PM (#48065587)

      Picking on the LGBT community with this is probably the most effective way of combatting the policy ...

    • Re:What an asshole (Score:5, Insightful)

      by khasim ( 1285 ) <brandioch.conner@gmail.com> on Saturday October 04, 2014 @08:56PM (#48065635)

      I'm more concerned that Facebook didn't have a process in place to monitor for OBVIOUS abuses.

      1. Hundreds of complaints filed.

      2. From a single account.

      3. In a defined time period.

      4. All the victims shared a common trait.

      #1 & #2 should have been red flags over and Over and OVER and OVER. How many complaints does the average user file? Why wasn't this flagged with that person hit 2x the average? 5x? 10x? 20x? 50x? 100x?

      • Re: (Score:3, Informative)

        by Anonymous Coward

        The average is probably less than 1, hell, the 99th percentile is probably less than 1. It sounds really easy in theory, but these sorts of things really are only reported by busybodies that will stick out in any statistical analysis. For that matter, he was doing what Facebook WANTED according to their stated policy, that is until it became a political hot potato for them and they caved.

      • by cyn1c77 ( 928549 )

        I'm more concerned that Facebook didn't have a process in place to monitor for OBVIOUS abuses.

        1. Hundreds of complaints filed.

        2. From a single account.

        3. In a defined time period.

        4. All the victims shared a common trait.

        #1 & #2 should have been red flags over and Over and OVER and OVER. How many complaints does the average user file? Why wasn't this flagged with that person hit 2x the average? 5x? 10x? 20x? 50x? 100x?

        Facebook doesn't really care unless it impacts their bottom line.

        In this case, it only impacted their bottom line after they started getting negative press for being homophobic.

        In fact, they probably like type-A asshats that spend their lives pursuing their site for potential violators... It's like having a free sysadmin on a petty powertrip!

        • Well, not only that, I don't see where facebook should see a problem if the reports are not fraudulent. In that I mean, as long as real accounts with people using fake names were reported and that was in violation of their policies, then there should be no cause for alarm.

          What there should be is an easy appeals process to reinstate an account that was disabled unjustly and possible a tag that could be added internally to stop it from happening again. So when Steve wants to be Stephenie, and it is reported,

      • Comment removed based on user account deletion
      • by pepty ( 1976012 )
        #1 and #2 shouldn't generate red flags: Facebook pays people and has bots to trawl for fake names. There are probably plenty of other folks who do it for reasons other than keeping Facebook's user data harvesting clean and efficient.
      • Re: (Score:2, Informative)

        by citizenr ( 871508 )

        I'm more concerned that Facebook didn't have a process in place to monitor for OBVIOUS abuses.

        what abuses? guy was reporting accounts VIOLATING OFFICIAL POLICY

        • what abuses? guy was reporting accounts VIOLATING OFFICIAL POLICY

          Systematic reporting of accounts violating the official policy was a homophobic attack targeting people with a good reason to violate the official policy. "I only followed orders" stopped being an excuse 70 years ago. "They are violating official policy" stopped being an excuse for discrimination at the same time. Little Hitlers need to be stopped, not excused.

    • A self-declared superior dickhead.

      Few dickheads are honest enough to admit they are dickheads. They instead look for something to justify their actions. They may have an unusual code of conduct, or an attitude of hostility towards their targets. A lot of the anti-gay dickheads use religion as justification, because with the right choice of religious faction to follow their actions become not just justifiable, but morally mandated. In their mind, he isn't being a dickhead by trying to rid Facebook of drag qu

    • by Bogtha ( 906264 )

      There's a particular kind of feminist known as a TERF (Trans-Exclusionary Radical Feminist) who see trans women as men who are pretending to be women so they can rape women. They put massive amounts of effort into uncovering and harassing trans women, outing them to employers and schools, etc. Drag queens aren't trans women, but if I had to lay money on a responsible party, my best guess would be a TERF.

    • Comment removed based on user account deletion
  • Blame shift (Score:5, Insightful)

    by Anonymous Coward on Saturday October 04, 2014 @08:16PM (#48065471)

    If applying your own laws is "throwing a wrench" perhaps your laws are the problem?

  • by penguinoid ( 724646 ) on Saturday October 04, 2014 @08:40PM (#48065581) Homepage Journal

    The problem is not this guy nor Facebook's rules, but that the rules were enforced in a biased manner. This will always be a problem with only enforcing a rule after a report, because unpopular groups or individuals will be reported more often than the majority.

    • by Anonymous Coward

      The problem is, in fact, with Facebook's rules. Facebook did not recognize that a class of persons, that they would have been better off providing protection for, strongly identified with a name other than their legal name.

      The rules were not enforced in a biased manner, but in a blind manner.

      What you want is a compensatory bias to be applied after a report. That's not unbiased enforcement.

    • The problem is not this guy nor Facebook's rules, but that the rules were enforced in a biased manner.

      You don't like biased rule enforcements? MISOGYNIST!!!

  • I apologize for the semi-offensive subject, but nothing else I tried was as accurate or clear.

    There's no 'lone actor' or 'rogue account' forcing them to do this. This is THEIR OWN POLICY. Claiming someone else 'forced' them to do it is standard corporate/military/law enforcement weaseling. 'The officer's gun was discharged 30 times into the suspect.' Well darn, that poor officer with his gun going off like that and all.

    Total damage control bullcrap.

    • Re: (Score:3, Informative)

      by Anonymous Coward

      yes. exactly. so why does anyone put up with this stinking pile?

      they have network effects

      so whats the first thing you should do as a queen, a statist, a racist, a leftist, a druggie,
      a libertarian, or any other kind of self-proclaimed individual

      tell them to fuck straight off. say hello to your neighbor. i mean the actual piece of flesh
      that sleeps 50 yards away from you at night.

      their trillions are based on nothing else than the fact that you feel compelled to post
      shit on their website. dont complain about th

  • by tverbeek ( 457094 ) on Saturday October 04, 2014 @10:32PM (#48065985) Homepage

    What's troubling is the fact that no one at Facebook contemplated the possibility that this policy would be used as a form of bullying. Their aribtrarily-enforced rules about nudity are routinely used the same way by homophobes, who go around reporting innocuous photos (and even illustrations) of partial male nudity or even just gay couples kissing or showing affection, causing headaches, suspensions, and even bans of gay people from the site. And they do so with complete impunity because they can do so anonymously, and there is no penalty for false reports. The users who are reported are given no right to challenge their accusers (or even know who they are), and effectively no right to appeal. Facebook's own policies and procedures facilitate and empower this kind of harassment and abuse. And they're just now noticing?

    • What's troubling is the fact that no one at Facebook contemplated the possibility that this policy would be used as a form of bullying.

      Who says they did not? Generally there is nothing wrong with bullying. As long as it is the right side, which does the bullying.

  • At the core of the problem has always been Facebook's real name policy, plus the way they handle complaints by users against users. Reporting people violating Facebook's policy to Facebook isn't vigilantism; the responsibility for the policy and its enforcement still lies entirely with Facebook.

    Although as a private institution, they can do what they want, maybe voluntarily respecting principles that work well in public life, namely free speech and due process, would perhaps be a good policy?

  • I hate to say this, but this is a classic war of good versus evil. The good people have been trying to live their lives, but also not allowing hate speech to be spread about them. The bad is the people who spew the hate and who have had their hate groups shut down because they were reported, rightfully so as spewing hate. Seems like the evil side found a easy way to retaliate. :(

    • Hate speech itself is the problem because it's defined so loosely that virtually anything that pings on someone's nerve is called hate speech whether it be directed and hostile language or simply a difference of opinion.
      • It always comes down to the same problem: If one is trying to be tolerant, how much intolerance can one tolerate?

      • Hate speech itself is the problem because it's defined so loosely that virtually anything that pings on someone's nerve is called hate speech whether it be directed and hostile language or simply a difference of opinion.

        Hate speech is always just a "difference of opinion". Some people have the opinion that they should be able to live peacefully without being attacked, and other people think they shouldn't.

  • Obviously the current system in which individuals with ideological axes to grind can negatively impact communities where people don't go by their legal names. However, it's not obvious what the right rule should be. Of course I think you should be able to use psuedonyms, nicknames, stage names etc.. etc.. on facebook but how do you deal with facebook identity theft.

    So I have Jane Mary Tyler Doe. I go create a facebook account pretending to be her and, if she isn't a huge celebrity, it wouldn't be too hard to convince a large number of people (probably anyone not already friends with the real individual) that I'm really Jane Mary Tyler Doe. I can then use that account to make her look like a racist, ruin relationships with coworkers and potential employers etc.. etc... unless my fake account can be suspended quit quickly. Alright how can facebook do this.

    1) A real names policy. True, this has all the bad consequences above but it allows them to immediately suspend accounts but isn't vulnerable to serious DOS type attacks since a since credit card transaction or the like can quickly confirm someone's legal name and prevent any false impersonation accusation from ever causing another suspension. Given the low probability that someone with the same name wants to engage in the impersonation facebook has enough human hours to evaluate these rare situations in reasonable detail.

    But this undermines an essential purpose of facebook. To let people present themselves online to the same people they know offline meaning stage names, nicknames etc.. etc..

    2) A no impersonation rule. Alright now someone asserts the account Jennifer Doe is impersonating her. What can facebook do? If the suspend the existing account things are even worse since instead of creating a fake account someone with ill-intent asserts that the current account holder is an imposter gets their account suspended and now controls the only account representing itself to be Jennifer Doe's. Given the size of facebook they simply can't stop anyone from creating any new account with that name and the impersonator could create an account Jen Doe.

    The very fact that people are allowed to use names other than their legal names means there is no good heuristic to see who is likely the deliberate imposter. After all Jennifer Doe might be the name she goes by in school but the name on her birth certificate could well be Bertha Jennifer Doe and Jennifer might not even appear on things like credit cards meaning facebook doesn't even have a good guess as to the imposter.

    Also this creates the possibility of a DOS attack against any account (keep claiming it is an imposter account from accounts). If facebook eventually stops viewing such imposter accusations as real then any imposter who gets their before the real user can simply launch a bunch of accusations of imposterization at themselves until they insulate themselves against any accusation from the person they are actually impostering (after all they can be a perfectly legit Jennifer Doe account then change their picture and other details later to impersonate a target).

    ----

    What they should do is basically implement a web of trust style infrastructure. Facebook can start occasionally asking people who frequently message or are listed as close friends whether the person they talked to or the person with that email address really went to school such and such. Also friend requests should include a couple of selected bits of public info (like email address and the like) which, would hopefully make impersonization more difficult.

    Ultimately, however, facebook needs to have a attestation system akin to key signing. You get your close friends to attest that the person whose picture and details appear in the facebook account really controls the account. Details will be a pain in the ass but it's the only plausible way since impersonization is a matter of details like schools, pictures etc.. etc.. not real names and facebook just can't check those themselv

    • You're not looking at it from facebook's perspective. Serving the users is vital, but they need to make a profit - which means maintaining the value of their data to advertisers. A real names policy is difficult to enforce, but it also goes some way to ensuring the accuracy of that data. A lot of advertising is aimed at one gender or the other. Real names also allow for cross-correlation with other data sets - store loyalty cards, other websites, things like that.

      Even legal names have their problems. There

  • by noldrin ( 635339 ) on Sunday October 05, 2014 @02:22PM (#48069029)
    The best way to show a flawed policy is to force them to actually enforce the policy. Too often we enabled flawed policies and rules to flounder because we ignore them or find ways around the policy. If you want to change the policy, enforce the policy. For too long, Facebook's real name policy has been indiscriminately enforced. Many users persist for years with obviously fake names, while other people feel the full force of the policy, usually those in discriminated groups. This happens all the time in real life, where enforcing agencies will selectively enforce policies or laws on targeted groups. Selective enforcement of the law can be illegal as it runs counter to the equal protection act and 14th amendment, and corporations need to be careful that they don't run afoul those in discriminatory business practices.

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