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You'll Have To Visit an Apple Store If You Forget Your Vision Pro Passcode (macrumors.com) 49

An anonymous reader quotes a report from MacRumors: Apple Vision Pro owners who forget the passcode they set will need to take the device to an Apple retail location to get it reset, reports Bloomberg's Mark Gurman. There is apparently no on-device way to reset a Vision Pro passcode if it is forgotten. [...] Customers who have forgotten their Vision Pro passcodes have been told by Apple that they will need to visit a retail store for a fix or will need to ship the headset to Apple if there isn't a nearby store. Like Apple's iOS devices, the incorrect passcode cannot be entered too many times or the device will be disabled, with a waiting period before a passcode can be entered again. Removing the passcode requires erasing all content on the Vision Pro. [...]

There is an erase content setting on the Vision Pro, but there is no way to get into the reset mode using a combination of button presses. Erasing Vision Pro can only be done through the Settings app. Customers who have the $300 Developer Strap may be able to wipe the device from a Mac, but most users will not be able to get this accessory as it is limited to registered developers in the United States.

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You'll Have To Visit an Apple Store If You Forget Your Vision Pro Passcode

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  • by TwistedGreen ( 80055 ) on Tuesday February 06, 2024 @08:11AM (#64218986)

    This is just an anti-theft measure, nothing more.

    • This makes sense for a phone, but who the hell would want to use THAT in public?

      • by Anonymous Coward
        After spending $3500 on it, they need everyone to see they bought it. Or else, they'd have just wasted $3500.
    • by flink ( 18449 )

      This is just an anti-theft measure, nothing more.

      There is no reason they couldn't allow it to be unlocked via an iPhone authenticated with the same Apple ID. Maybe have the phone and headset do a little 3-way dance with Apple's servers to make sure the user has recently presented valid credentials, but it's a totally solvable problem. This does not speak to the "premium", "just works" image that Apple tries to cultivate.

      • Or perhaps have an option that the user logs into a website, gets a one time unlock code for the headset, uses that to unlock the headset and then disable or prompt for a replacement PIN. It would be a simple, yet secure method.

        For headsets locked out via a timeout, what the headset needs is a DFU restore method. Macs have those, iOS devices as well. That way, the headset can be wiped and reactivated.

  • Sure, you can give them money. Sure, you can walk out of a store with it or have AMZ ship it.
    You just don't own it.

    Worse yet, you never will.

    Up front you know it. They tell you. It requires access to them for life to work. Today that may be $0/month. Next year it may be $100/month. Or... they can choose to tell you it's now 100% worthless.

    if you lose your access, you can drive to the nearest Apple store OR ship it in. If they haven't change policy by then, you MAY get it back. Hopefully unlocked. H

    • You might want to delay that class action lawsuit until some day in the misty future when the entire US Supreme Court isn't corporate owned.

    • If you forgot the combination on your padlock you couldn't easily unlock it yourself. So people went out of their way to avoid forgetting the combo or key because it was such a pain in the ass to break the lock yourself or get a locksmith.

      (Back then masterlock didn't pop open when you sneezed on it)

  • Makes sense (Score:3, Informative)

    by Notabadguy ( 961343 ) on Tuesday February 06, 2024 @09:25AM (#64219132)

    This sounds like an anti-theft measure. With people walking around using AR, if any random person could take it off your head, factory reset it and say, "Mine now" it would be an invitation to thievery.

  • by Vandil X ( 636030 ) on Tuesday February 06, 2024 @09:51AM (#64219214)
    The Vision Pro seems like an interesting product. I am watching as real people figure out the quirks and growing pains of owning and using the device and carving it's niche in computing. Kind of like when the iPad came out.

    They paid $3500 to be part of a very exclusive club to demo one potential future in computing.

    The redesigned Gen 2 headset will correct most of these issues and be the headset that will really explode on the scene. Kind of like the iPad 2.

    Let's just hope the support lasts longer for the Gen 1 Vision Pro than it did for the iPad 1.
  • - Why only a half-assed activation lock?
    - Why only quarter-assed Find My support?

    For a $3500 device, they should have nailed everything - especially the obvious stuff.

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