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Crime United States

Americans Duped Into Losing $10 Billion By Illegal Indian Call Centres in 2022 (deccanherald.com) 159

US citizens lost over $10 billion due to phishing calls by illegal Indian call centres in 2022, as per the Federal Bureau of Investigation (FBI) data. From a report: Most of the victims of these fraud calls from Indian phishing gangs were elderly US citizens above the age of 60 years who lost over $3 billion, Times Of India reported citing FBI data. After several incidents were reported in 2022, the FBI has now deputed a permanent representative at the US embassy in New Delhi. The representative will work closely with the CBI, Interpol and the Delhi Police to bust these gangs that have put India under the threat to be termed as the hub of such illegal call centres. Several Americans lost a total of $10.2 billion in 2022 so far, which is a 47 per cent increase from 2021's $6.9 billion, to such fraud calls.
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Americans Duped Into Losing $10 Billion By Illegal Indian Call Centres in 2022

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  • by renegade600 ( 204461 ) on Monday December 26, 2022 @04:05PM (#63159516)

    I am talking about those pushing to purchase replacements instead of helping to fix things when the problem is fixable. .

  • by Fly Swatter ( 30498 ) on Monday December 26, 2022 @04:09PM (#63159530) Homepage
    Also clearly identify and let me block calls from outside the country. If that makes an American Company suffer, well they can move their call center back home. Also clearly identify IP based calls, so I can block them too. BLock BLock BLock! Maybe I should just turn off the ringer.
    • Telecos will say yes to the "fix caller ID" agenda, but then do nothing at all. Legitimate call centers use the same change-of-caller-ID features that illegitimate ones use. That legitimate stream of money means that there is also lobbying for no-change. Businesses need this feature if they are to leverage call center services from other countries.
      • by NFN_NLN ( 633283 ) on Monday December 26, 2022 @05:12PM (#63159684)

        Make callers buy SSL certificates and revoke them from known scammers.
        Then bake certs into the telephony systems.

        • by sarren1901 ( 5415506 ) on Monday December 26, 2022 @05:20PM (#63159728)

          Clearly the system is running the way the people in charge what it to be ran, otherwise I'm sure we could make a secure caller ID.

          In fact, most of the problems today are only problems from certain perspectives. Once again, the people in charge of the world cannot possibly be that upset about it otherwise they would in fact, do something about it. No, I firmly believe things are the way they are because the people with the most money call the shots. Elected or not.

          Instead of rolling out a proper setup for caller ID, we'll continue on because it would cost someone money and we cannot have that.

        • Make callers buy SSL certificates and revoke them from known scammers.

          Because that's worked so well to stop phishing.

        • If you can do that just to businesses maybe but I wouldn't want to risk requiring SSL certs for regular people and having someone unable to make phone calls in an emergency
        • So, why wouldn't they simply buy a new cert every day?
      • Companies should be free to use call centres in other countries, no harm in that. However, they shouldn't be able to lie about it. Caller ID is pointless if callers can use it to withhold or lie about who & where they are. Also, if it's a telesales rep, I want to know before I decide if I want to take the call. Wouldn't life be simpler, easier, & more secure if telcos made all their customers tell the truth?
    • Let us clearly identify all calls. In this day of Voice Over IP, the source nation may not have any link to the phone exchange abused. And Caller ID was designed to be deliberately spoofable, for reasons that are overwhelmed by its abuse for friend. Abusers, and fraudsters, are not punished by anyone.

    • They're working on it with the STIR/SHAKEN [wikipedia.org] protocol, but progress has been slow, and it's going to take a long time to get all of the telcos on board.

    • by AmiMoJo ( 196126 )

      Just don't answer the phone unless you know the caller. Many phones let you auto reject numbers not in your phone book.

      If you can't live with that, Google's call screening feature is quite good.

      • If I have to whitelist numbers just to get a phone call, that means the system is broken. I would rather the problem be fixed instead of burying my head in the sand.

        In addition to a smartphone (which I seem to never get spam on, knock on wood) - I have a landline which is always ringing several times a day from junk calls - which I am guess is how these older people got scammed.
        • by AmiMoJo ( 196126 )

          It's more than just spam. I'd rather most people and institutions contact me by some kind of text medium. Then I can process it at my leisure, keep a copy for my records etc.

          I turned off voice mail years ago too.

        • I've never whitelisted anybody, but Google manages to filter out about 95% of unwanted calls. It works pretty good. You just have to report a few numbers as spam and it starts to learn what it shouldn't send through.

          When in doubt, Google will voice screen the incoming caller. I don't know exactly what they hear, but this seems to work very well for delivering suspicious but legitimate calls, like when a call center you contacted calls you back.

    • by mjwx ( 966435 )

      Also clearly identify and let me block calls from outside the country. If that makes an American Company suffer, well they can move their call center back home. Also clearly identify IP based calls, so I can block them too. BLock BLock BLock! Maybe I should just turn off the ringer.

      You can already block calls dialling in from international numbers. That isn't the problem.

      The problem is that the call centres, whilst located overseas, join the telephone network inside the countries borders. The call centre may be in Bangalore but the actual PABX is in Milwaukee. This is how you can call your bank or an airline on the local number and get someone in India, Mexico or the Philippines.

      However despite this, blocking it would be trivial as all we need to do is fine any telco that permit

  • They were an absolute plague. I was getting calls from other people saying I had called them! They were spoofing the phone ID with random numbers. I have no idea how many people 'I' called.
    • by gweihir ( 88907 )

      Well, I have gotten two of these in 22 years. That is what happens if the telco gets fined up to $50k (per call) if they willfully do not block scam sources communicated to them. I guess in the US even the criminal business of these people is valued over civil rights of the citizens...

  • Just block VOIP calls or make the telcos pay $50 billion annually into a call center fraud recovery fund.

    • This isn't a Telco issue, this is a crime and educational issue. We also need the Indian gov't to start cracking down on the activity.

  • corruption (Score:2, Insightful)

    by Anonymous Coward

    This will continue as long as the authorities in India are corrupt. The right people are getting their cut of the $10B so this is allowed to happen. Talk about a shithole country, corrupt, classist, and racist.

    • "This will continue as long as the authorities in India are corrupt."
      Dis will can-tinu as long as enough people called up randomly actually believe that this James from Microsoft Services really is who he claims to be.
      • by gweihir ( 88907 )

        Actually, just fining the telcos up to $50k per call they let through a day or two after being notified about a scam source does work nicely. I have had two of these calls in the last 22 years. I also had one domestic spam call and could read in the press a few days later that the call-center was raided by police and the bosses were all behind bars.

        The problem in the US is that politics does not care and the voter is asleep at the wheel.

  • ...t"hat have put India under the threat to be termed as the hub of such illegal call centres"

    Who doesn't consider the to be the hub? I almost pity a legitimate call center person with an Indian accent as s/he is automatically presumed to be a scammer.

  • Look, the corollary of the statement "most of the victims of these fraud calls from Indian phishing gangs were elderly US citizens above the age of 60 years who lost over $3 billion..." when the total losses are $10 billion, is that a minority of the people that lost money were not elderly, but they managed to lose $7 billion. So yeah, maybe it's easier to sucker an older person, but it sounds like it's more worth your time to try and sucker people younger than 60.

    • by sarren1901 ( 5415506 ) on Monday December 26, 2022 @05:29PM (#63159768)

      The older folks have more money, generally speaking. The especially older also, in many cases, begin to develop dementia.

      As a general rule of thumb, if anyone calls you claiming to be associated with a company you do business with and begins asking for information, end the call. Even if it's a REAL call, it doesn't matter. After that, go to your bills, paperwork, etc, and get a phone number for the company and call them yourself. If there really is an issue with your account, they will be glad you called to get it resolved.

      I recently had some fraudulent charges show up on my debit card. The caller, who was probably legit, said they were fraud department of my bank and I had some charges on my account but first they wanted identifying information, last four of social. I told the person, politely, I'm going to just stop this call right here and go call the number on the back of my check and directly talk to the bank. They were fine with that and as it turned out, I did indeed have 3 fraud charges all on one day that I had not noticed, two days later.

      So even though it was a real call, it spooked me that someone was calling me out of the blue from a number I didn't know and maybe I shouldn't be giving out information over the phone. It may of cost me a few minutes on hold, but I knew who I was talking to.

      P.S. Also, do not take a number from the cold caller, because you do not know if it's legit. Only call a number from your paperwork or off the real website.

      • by Tablizer ( 95088 )

        My father was ripped off about $10k by phone scammers. We didn't know it at the time, but he had early-stage Alzheimer's. Sufferers often lose common-sense judgement. They had him use Target gift cards to transfer payments. Target is full of unhelpful assholes. Audit the bastards!

        • I'm really sorry that happened to your father. That's absolutely horrible. Those kinds of criminals are the ones you want quartered, literally, for all to see because of the damage they do to everyone else. Sadly, your father was likely one of many. Once again, I'm really sorry to hear that.

          Let this be a warning to everyone. Do not give information out over the phone to someone that called you unless you are positive you know who you are dealing with.

  • by AlanObject ( 3603453 ) on Monday December 26, 2022 @08:23PM (#63160168)

    I have gotten a number of these calls. Some of the scams are so laughably transparent that I have a hard time believing any functioning adult would fall for them. Yet they must, because these call centers keep getting funded.

    I have been told that the IRS must get an immediate payment or a warrant will be issued for my arrest. Sometimes those calls are automated. Other times you get personal service.

    Another was a guy who insisted he was an officer with the CBP (Customs Border Patrol) and also wanted me to do something urgent. I asked for his badge number and he rattled off some random string of digits immediately. I never found out what they wanted me to do because I hung up when I got another call.

    Others like that. The government agency they represent changes but what is always the same is that there has to be an urgent payment.

    It used to be they were careful to use American regional accents. I hear there are schools for that in India, intended for legit call center workers. But these days they just go ahead with whatever accent they happen to have. I guess they figured out for someone stupid enough to fall for the scam it doesn't make any difference.

    But that's the real problem. We have a collection of people with $60B in savings to drain who don't even have enough basic awareness to understand how their government works. Or even have the slighted critical thinking skills. And going by the article they should be old enough to know better.

    If the population were literate these call centers wouldn't get a dime.

    • "It used to be they were careful to use American regional accents. I hear there are schools for that in India, intended for legit call center workers. But these days they just go ahead with whatever accent they happen to have. I guess they figured out for someone stupid enough to fall for the scam it doesn't make any difference."

      Haha. I had one hang up on me when I asked "the manager" why he, the person who answered the phone initially, and all the people I could hear chattering in the background all had I

    • by mi ( 197448 )

      My own particular counter-prank is to demand to be transferred to someone with proper English. I say this with my own thick Ukrainian accent, but the assholes don't get the joke :)

      If the population were literate these call centers wouldn't get a dime.

      Yes, and if people had better locks, there would've been fewer thefts. You're blaming the victims here...

    • We have a collection of people with $60B in savings to drain who don't even have enough basic awareness to understand how their government works.

      To the people at the top, that means $60b is being wasted. No reason to let the poors have that kind of money... and so minimum wage never gets increased. It will only be wasted.

      I am guessing they should be considering how a minimum wage worker should survive instead of thinking that the poors have $60n to waste.

  • >have put India under the threat to be termed as the hub of such illegal call centres oh yeah, that'll teach em
  • By either the local police or politicians in India.

    https://www.youtube.com/watch?... [youtube.com] --- video by the glitter bomb guy. Mark Rober.

    And thats not the only video.

    Sure, they may close down some who are not paying enough for protection. Or maybe some scape goats.

    But the big fishes will just restart in other cities in India, until India government actually pushes thru enforcement to make sure it stops.

    Don't hold your breathe waiting for that to happen.

  • by argStyopa ( 232550 ) on Tuesday December 27, 2022 @09:14AM (#63161042) Journal

    ...we don't have a mental health problem in this country.

    I'd say "stupidity" IS VERY MUCH a mental health problem.

  • by kackle ( 910159 ) on Tuesday December 27, 2022 @09:21AM (#63161062)
    I'll repeat what I thought was a decent idea posted by another Slashdotter before--make a law forcing the phone companies to implement the following: The called person can push a button and charge the caller $0.25; half would go the the called, half, to the phone company. This would end all the bunk instantly and protect our vulnerable. The accidental presses wouldn't be a big deal/burden. And the phone companies might actually be happy to implement it.

    Unwanted calls in 2022 is simply harassment.
    • Close, but not quite right. Rather, EVERY call should cost the caller 5c. The callee can push a button to whitelist the caller and save them 5c. Of course this only works if caller ID spoofing is made impossible, and that will never happen because "legitimate" callers (aka corporations) don't want you to know their actual phone number.

      • by kackle ( 910159 )

        Of course this only works if caller ID spoofing is made impossible, and that will never happen because "legitimate" callers (aka corporations) don't want you to know their actual phone number.

        Right, so it sounds like this guy's idea is better/more possible.

  • We know, who these scammers are — and they aren't very sophisticated. There are videos on YouTube showing, how Americans took over their own cameras [youtube.com] and computers [youtube.com].

    We know, their names and addresses — all uncovered by the regular Americans for fun and vlog-profits. If only our glorious law-enforcement weren't so busy chasing the non-existant "domestic terrorists" [foxnews.com], maybe, the actual criminals would've gotten a proper raid instead of glitter bombs [youtube.com].

    Yeah, this should've been done by the Indians, but

  • They speak better English than you do!
  • Several Americans lost a total of $10.2 billion in 2022 so far

    American rich people sure are easy to be fooled.

  • Expel Indians https://www.petition2congress.... [petition2congress.com]

Understanding is always the understanding of a smaller problem in relation to a bigger problem. -- P.D. Ouspensky

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