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Warehouses Are Tracking Workers' Every Muscle Movement (bloomberg.com) 54

Unions and researchers who study workplace surveillance worry that employers who begin gathering data on workers for whatever reason will be unable to resist using it against them. From a report: Productivity tracking is already widespread throughout the industry -- and workers can be fired or punished if their performance dips. The opacity of data-analysis tools can make it difficult for workers to fully understand how much employers can see. StrongArm, a company that makes such devices, says it has about 30 clients, including Heineken NV and Toyota Motor, and is also establishing relationships with insurance companies interested in ways to reduce workers compensation costs. Walmart says it's testing StrongArm in eight distribution centers and adds it has no plans to use them in stores.

StrongArm says about 15,000 workers have worn its devices, and most of them use it daily. The Brooklyn, New York-based startup expects to have 35,000 daily active users by the end of next year. StrongArm acknowledges that concerns about workplace surveillance surround its work, but the company says its products are designed solely to improve safety and cites a recent study it commissioned that found users wearing them suffered 20% to 50% fewer injuries. It says it's not tracking individual productivity and that its products aren't used to punish individual workers or to contest workers compensation claims. But ergonomic tracking isn't happening in isolation.

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Warehouses Are Tracking Workers' Every Muscle Movement

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  • by Quakeulf ( 2650167 ) on Tuesday November 05, 2019 @09:48AM (#59383146)
    This is only a transitional phase.
    • even the fruit pickers.

      That's tens of millions of jobs that are going away in the next 20 years. Anyone have any idea what's going to replace them?

      "Jobs so futuristic I can't imagine them" isn't a good answer. "Web Programmer" was too futuristic for a textile worker in the 1800s to imagine, but they died without ever seeing those jobs.
      • by TWX ( 665546 )

        Not sure that fruit picking is going to lend itself to a process that is inexpensive enough to justify the replacement of workers. After all, fundamentally it still comes down to removing the harvest from the trees without damaging the trees or the harvest, in conditions that are extremely varied and hard on machinery.

        Farming techniques that work on plants do so because farmers had to adapt their planting techniques to the machines, not because the machines particularly adapted to conditions on the ground.

        • You missed the bit about having a computer. Sure, you cannot pick Mangos (say) like you can harvest wheat with a dumb machine. But a machine with an arm and cutter, that can recognize ripe fruit (they turn yellow, not that difficult), reach into the tree without hitting branches, and clip it. That is entirely possible.

          There are machines that pick strawberries today using cameras to find the fruit and pick it without bruising it. And the Mango picker will not get Mango rash which affects human pickers.

          Th

          • by TWX ( 665546 )

            And if such technology had been cost-effective on a large scale, it probably would have been implemented by now.

            The harvest is probably the most expensive part of farming. Farmers would love to reduce costs there if they could.

    • by balbeir ( 557475 )
      It's a hidden way to collect the data that trains the neural network that runs the robots that will replace them.

      So it's like outsourcing, where you get to train your replacement.

  • by syn3rg ( 530741 ) on Tuesday November 05, 2019 @09:56AM (#59383182) Homepage
    They're just taking cues from the package delivery industry (FedEx, UPS) who learned that having their drivers only make right turns, allowed them to be more efficient.
    To me, this sounds like they want to keep their workers, as robotic warehouse systems already exist [slashdot.org]
    • like cloths well. They're also terrible with inconsistently packaged items, but such things help sell product, even if the shelf is virtual.

      They don't want to keep their workers, they still need them. That said I don't think we're far off from not needing them anymore. Robots exist to replace those workers, but their too expensive/unreliable still. That'll change. Billions are being spent to change it.

      I give it 20 years tops. Maybe less. I said that about self driving cars and Waymo's already got a
  • Warehouses Are Tracking Workers' Every Muscle Movement

    That's because of their heightened senses after the transformation, which help them stalk their prey - usually middle class millennial couples looking for an affordable townhouse in the suburbs. Their only vulnerability is a silver wrecking ball.

    Also, that should be an "e", not an "a".

  • by jellomizer ( 103300 ) on Tuesday November 05, 2019 @10:02AM (#59383212)
    The biggest lie of the time is Hard Work leads to success. While those who are working the hardest are often the least successful.
    That guy in a warehouse who may be moving a lot may not be productive as he may be wondering the warehouse trying to find the right box, or not efficiently taking the right path for optimal work. A worker who may wait for a couple order to queue up then stop and think of the ideal path. May be able to get more Output with less work.

    Even with programming. The programmers who take breaks goof off a little bit, often can get more and better code out. Then the guy at they keyboard stressing out that nothing is working. Taking a break clearing your mind, looking at the world in a different light is a useful ability, that actually increases output.

     
    • "as he may be wondering the warehouse "

      I wonder why people have such a hard time spelling "wandering"?

    • That's an easy lie to see through. Can you name ONE person that got rich by hard work?

      I know a few that got rich while hardly working, that maybe.

    • by Bengie ( 1121981 )
      There is a difference between a "good work ethic" and "working hard". In generally, if someone is working hard, they or their management is doing something wrong. Work smart, not hard. The only time working hard is good is when it's purely physical and repetitive. If you look at a group of programmers, the hardest working programmer is making many more mistakes per unit of output. Quite often, the mistakes caused result in a net negative output.
  • Until all those millions of robots take over and make them all redundant.
    But... does it register the employees giving their bosses the finger at each and every opportunity?

  • While there are a lot of potential benefits, this is surveillance, and it will be abused
    from the complete article: " CEO ....waves off worries about surveillance: “I actually believe they’re emotional concerns.” "
    Historically, in industries where monitoring devices are already in use (such as transportation), too many managers cannot resist the temptation to idly "fish through the data" in the hopes of finding something to use for employee discipline. This is a

  • by GuB-42 ( 2483988 ) on Tuesday November 05, 2019 @10:18AM (#59383274)

    One doesn't need complex motion tracking algorithms to fire workers who are not productive enough.
    Just count the number of boxes moved, if the number is too low, you are fired.

    Here, the goal is to first understand why some employees are less productive than others. If the reason is that you are just lazy, then you will be fired, like in any company caring about productivity. But if the reason is that you are doing the wrong movement, then they will help you correct yourself. Win-win, you get to keep your job and health, and the company gets its productivity.

  • Strong arm is a good name for a company like that. Where are the protesters? None. OK. Bye..
  • take that BS to Home Depot and bolt it to the paint shaker.
  • by ErichTheRed ( 39327 ) on Tuesday November 05, 2019 @10:54AM (#59383396)

    This is a perfect Second Dotcom Bubble product:
    - Generates massive amounts of Big Data
    - It's IoT (because your employees are Things)
    - It feeds into the MBA fantasy that anything that can be measured can be managed with Big Data!
    - It allows companies to check the Digital Transformation box even in the warehouse, and I assume the Cloud checkbox as well. Not sure about Blockchain but I'll bet it's there too. :-)

    The problem is that the MBAs of the world are going to use this to squeeze every last second of productivity out of workers who aren't able to object because of their status. The problem is squeezing too hard -- no one is capable of working 100% efficiently for an entire 8-hour shift. You don't want total laziness, but turning humans into robots isn't the answer either.

    We're seeing this in development too. For all the productivity improvements that DevOps brings, being hooked into a tracking and monitoring system 24/7 has to have long-term issues. It's great that features get released and bugs get fixed faster, but I wonder how many bad managers are going to use it as a carrot-and-stick monitoring tool. "Well, Bob has a much higher commit rate than you, why can't you be more like Bob?" "Why are you taking vacation? You have 18 stories on the backlog! Get back to work!" The DevOps small batch and intensive monitoring mindset indirectly breaks down development tasks into tiny parts that can all be monitored (and as an added bonus, can be more easily offshored.) I think that when the bubble pops, we'll see developers questioning why their hyper-efficieint pipeline is being used against them,

    • Bad managers will always exist because people who abuse their power will always exist. The solution is to not have too much power concentrated anywhere. In a tight labor market bad bosses will not be able to get away with treating people poorly. However if the labor market gets too tight then the employees may go off the deep end and take naps at work. The government can't fix this except for setting some boundaries.
  • StrongArm:

    (a) [noun] - technology to track employees' every muscle movement
    (b) [verb] - companies forcing employees to wear (a) as a condition of continued employment

  • Never had much use for them myself. But tracking your employees like lab rats is a bit over the top.
  • Worse than no metrics!

    Moore's law + Murphy's law means that the liklihood of poorly thought out Orwellian work surveillance doubles every 18 months.

    The problem is that those devising the metrics and surveillance, and certainly those making the decisions, rarely have any idea how the work gets done.

  • ...they want their SoC name back.

    https://en.wikipedia.org/wiki/... [wikipedia.org]

  • "What's this worker doing flexing his keggles? He could be stacking pallets faster, call him to my office now!" - Manager.
  • I bet there is some clause about any data collected is the companies (or company's partners). What happens when this data is collected and sold to someone else, like an insurance company data broker. This shit should not be allowed. This is basically gathering health information. This should be between the employee's doctor and the employee. Not the company itself.
  • ACLU be freaking out about the Good of Public Safety but don't actually ACLU their efforts on important issues like this; very telling;
  • A cheaper way to make robots until the tech is ready for the completely inorganic ones that really can do everything a human can . . .for less.

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