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Microsoft Contractors Are Listening To Some Skype Calls (vice.com) 63

Contractors working for Microsoft are listening to personal conversations of Skype users conducted through the app's translation service, according to a cache of internal documents, screenshots, and audio recordings obtained by Motherboard. From a report: Although Skype's website says that the company may analyze audio of phone calls that a user wants to translate in order to improve the chat platform's services, it does not say some of this analysis will be done by humans. The Skype audio obtained by Motherboard includes conversations from people talking intimately to loved ones, some chatting about personal issues such as their weight loss, and others seemingly discussing relationship problems. Other files obtained by Motherboard show that Microsoft contractors are also listening to voice commands that users speak to Cortana, the company's voice assistant.
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Microsoft Contractors Are Listening To Some Skype Calls

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  • by Anonymous Coward on Wednesday August 07, 2019 @09:45AM (#59056936)

    This is dead-seriously my experience with the modern Internet as of 2019:

    • * I keep hearing people say things like: "Just get a secondary Gmail/Outlook/Yahoo/whatever! It takes like 5 minutes!" But when I actually try that, for the last 10+ years, they always lock me out with the dreaded "verify with phone" screen. Yes, no matter what country/"alternate e-mail" I pick, no matter which proxy, etc. And those "SMS inbox" services are all banned. Seriously. I've tried countless of them. Paid ones. They never work anymore.
      .
    • * I needed to buy some Bitcoin. Every single centralized exchange now requires "photo ID", in some cases attempting to make me take a photo of myself standing with my photo ID (which I don't even have, and won't be getting) in front of my face in the mirror... Naturally, this was never said up-front -- only after registering and (in some cases) sending them crypto coins, which they proceeded to keep perpetually "for my protection" (in other words, they stole it)...
      .
    • * I asked a series of questions on a GitHub project's "issues" section (prior to Microsoft buying it) and noticed that they were suddenly gone on all computers except my own, I was suddenly logged out, and I was unable to log in again with what I now realize was a fake error message. After weeks of experimenting, it eventually dawned upon me that a GitHub employee was the maintainer of the project/repository in question, and that he kept using some secret feature which underhandedly "stealth bans" anyone he didn't like. (I was not even being rude.)
      .
    • * If you use Tor, just forget about doing anything whatsoever (outside of .onion sites). Even paid VPNs and proxies are seen as a cancer to exterminate by site owners.
      .
    • * PayPal are literally thieves. I had a very old account, with "Premium" (I believe that's what they called it) status even, which they one day locked me out of. No explanation. No responses whatsoever to my questions about what they were doing or why. Total, utter silence. They kept all of the money in the account and I could never again use it in any way. (To add insult to injury, they have kept sending me regular automated spam e-mails ever since.) Years later, when I tried to buy some software which happened to use PayPal as their card payment processor (that is, not their normal accounts), I was denied by their system because they had permanently banned my Visa card as well from ever making any transactions through their system...
      .
    • * Countless web pages no longer even let me load them to passively consume their garbage content without displaying the CloudFlare mafia's nagscreen of death, with the Google reCAPTCHA spyware mocking you with its presence. I never even bother anymore.
      .
    • * Half the time, those Google reCAPTCHA puzzles never end. They just keep showing more and more new stupid "puzzles" for me to sit there like a monkey and click, click and click until the end of time or I eventually give up, kill the tab and forget about doing any of the basic tasks that no longer can be done in the dystopian surveillance nightmare that the Internet has turned into.
      .
    • * I keep getting locked out of accounts when companies start using Google's reCAPTCHA even for logging in. All attempts to contact the companies in question in order for them to have my account "whitelisted" from having to jump through these hoops have been unsuccessful. Google must track every single mouse click, and blocking it means you can't even attempt to get past their harassments...
      .

    None of the above is exaggerated or made up. In fact, if anything, it's toned down...

  • by Anonymous Coward

    The need to train your AIs by having humans review the data is obvious to anyone who understands what's going on under the hood, or spends 5 minutes listening to how these things work.

    That said, companies need to be communicating these things better with their customers. A customer should NEVER have one of their conversations listened to without knowing that it's a possibility. Hidden in the TOS isn't good enough.

    • by sjames ( 1099 )

      The need to train AIs using data is obvious. Using random selections from user's private conversations without very explicit opt-IN (and even better, some sort of compensation explicitly negotiated) is far from obviously necessary.

  • Um, what? (Score:5, Insightful)

    by apoc.famine ( 621563 ) <apoc.famine@gm[ ].com ['ail' in gap]> on Wednesday August 07, 2019 @09:54AM (#59057004) Journal

    While we've got some machine learning, for the most part, computers can't analyze much of anything. They can parse, do stats, flag, model, etc., but the actual analysis is still mostly done with human brains. While computers can make that task easier by doing some of the grunt work, they don't really analyze.

    I'm not sure how anyone would look at the statement "the company may analyze audio of phone calls" and think that that doesn't mean humans will be listening to them. And if you're not 100% sure that you've got end-to-end encryption, why would you assume that the content of your electronic communication passing through and residing on other people's computers is private?

    File this under "No Shit, Sherlock."

    It would be a story if Microsoft explicitly promised not to do this, but they really did the exact opposite. They told you people would be listening.

    • by hey! ( 33014 )

      Computers routinely do things that thirty years ago would have been the stuff of science fiction. If you asked me in 1989 whether I'd see a system with the scale and performance of Google's search engine, and that it would be available to everyone for free in just ten years, I'd have thought that was a pipe dream.

      It's a fair bet that we nerds are in for more surprises about things that turn out to be practical. You can hardly expect non-technical people to have anything but the vaguest idea of what's feasib

    • by rtb61 ( 674572 )

      How to do computer human analysis. The person listens in on your conversation once and types in the appropriate targeted words to associate them with your spoken words and done, from there on in the computer analyses your speech. Everyone was told what kind of cunts M$ are and were warned to drop Skype when those privacy invasive shit heads bought it and voila, the worse and in fact in old worlde terms criminal invasion of privacy. Listen in to your conversations once, to program the AI so that it can liste

  • by beepsky ( 6008348 ) on Wednesday August 07, 2019 @09:57AM (#59057028)
    This shouldn't be possible, even if the FBI came to them with a warrant and told them if they didn't do it they'd be locked up.
    Same with soundbytes from Alexa / Siri / etc.
    Whoever keeps designing these systems with blatant privacy violations needs to be strung up.
  • Although Skype's website says that the company may analyze audio of phone calls that a user wants to translate in order to improve the chat platform's services, it does not say some of this analysis will be done by humans.

    Omg, wtf did they think this meant? That occasionally the AI translation would be fed to an even better AI translator?

  • Don't like? Do something.
    • by AHuxley ( 892839 )
      If only we had some p2p VOIP network? That used the users networks only for encrypted voice/video.
      The "brand" would just connect the calls and do the GUI/crypto. No more supernodes.
      What a good thing for privacy such a new system would be :)
  • I also like the skype app but its capacity is heavy compared to other apps. They work for them while they are in it qung cáo tây ninh [getagroup.vn]
  • by Anonymous Coward
    Sky Spy shortened to skype.
  • "Microsoft contractors are also listening to voice commands that users speak to Cortana, the company's voice assistant."

    Both of them?

  • Margaret.

    Time to confuse the whole thing by making nonsense calls!

  • by account_deleted ( 4530225 ) on Wednesday August 07, 2019 @11:46AM (#59057690)
    Comment removed based on user account deletion
  • The next time you're near one of MS's offices, go right in, find the break room and have a cup of coffee. After all, since you have most likely somehow contributed to their profits at some point (perhaps not even explicitly, you might have paid the MS tax on a PC you installed Linux on for example), according to their reasoning, you're entitled to it.

    Be sure to check conference rooms for free doughnuts.

  • People, this contradiction among the American populace is head-spinning. Yes, they love the ability to live-translate a call into text! But NO!

    "Don't listen to my calls!... But I want that live-translate feature!"

    Good lord, most people are freaking dumb when it comes to electronics. These computers are not able to learn how to give useful data to humans by themselves. They HAVE to collect data to be able to interpret and provide good services.

    This crap is a double-edged sword. Yes, you can have something li

  • by trolman ( 648780 ) * on Wednesday August 07, 2019 @01:23PM (#59058284) Journal
    Before Microsoft purchased and subsequently re-engineered Skype it was difficult to intercept and record. Now it is trivial to subpoena MS for a copy of any conversation. Now it is trivial to monitor Skype conversations. https://yro.slashdot.org/story... [slashdot.org] and https://yro.slashdot.org/story... [slashdot.org]
  • This is yet another piece of fake news.

    The truth is they're listening to ALL Skype calls.

A physicist is an atom's way of knowing about atoms. -- George Wald

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