Google, Huawei Agree To Pay Owners of Faulty Nexus 6P Devices Up To $400 (theverge.com) 10
Google and Huawei have preliminarily agreed to settle a class action lawsuit from Nexus 6P users who say their devices experienced a bootlooping issue that caused the phones to shut down randomly, regardless of the battery level. Pending court approval, the companies would be liable to a $9.75 million settlement for the class action that began in April 2017, which may result in payments of up to $400 for participating plaintiffs. The Verge reports: The lawsuit alleged that Google, which contracted the design and manufacturing of its early Android smartphones to third-party companies, and Huawei, one of the chosen companies, breached the device warranty since the companies were aware of the issue, but did not respond to the bug. The plaintiffs also said the companies continued selling the faulty devices while failing to acknowledge the issue. If the court approves the settlement at the next hearing on May 9th, Nexus 6P users in the U.S. who purchased the device on or after September 25th, 2015 would be eligible to claim reimbursement.
The proposal currently states that those who are eligible for the settlement could be paid up to $400 for their faulty device, while those who received a Pixel XL in a prior warranty exchange program would only be eligible for up to $10. Those who submit proper documentation for the bug will receive the most settlement money, while those without may be eligible for up to $75. For full details on submitting a claim, check out the as-filed longform notice document, which explains the process that will go into effect following court approval.
The proposal currently states that those who are eligible for the settlement could be paid up to $400 for their faulty device, while those who received a Pixel XL in a prior warranty exchange program would only be eligible for up to $10. Those who submit proper documentation for the bug will receive the most settlement money, while those without may be eligible for up to $75. For full details on submitting a claim, check out the as-filed longform notice document, which explains the process that will go into effect following court approval.
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5X has the same problem (Score:3)
I guess it's a win for Google in that they managed to narrow the scope of this to the 6P, but I have a 5X with the bootloop issue sitting on my bedside table waiting for me to find time to do something to do with it. My current phone is my dad's old 5X, which in turn was a replacement phone he managed to get under warranty for his first one - which had the bootloop issue.
Hopefully this triggers another class action for 5X owners. I don't even care about the money - I bought mine for a bargain price when it was close to end of life. But I do care that Google apparently keeps putting their name to just crappy phones.
The Pixel line does not appear immune to weird problems. My partner bought a brand new Pixel 2 XL a few months ago. The microphone didn't work in regular cell phone calls at all, so it was replaced with a 2nd unit.
The Pixel 3 - at least here in Australia - seems to have a similar problem, with many reports from users of call problems where the call quality is too low to be usable, there is silence for the first 10 seconds of the call before the mike works, etc.
I know they're complicated devices so some problems are expected. But the way they're built obviously makes maintenance and fixing problems next to impossible. Can't they make a nice simple design with easily accessible, easily maintainable parts - a design that they can iterate on over the years to gradually improve as they discover bits that aren't great?
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How about Nexus 5? (Score:2)
To go back even further in time, I had a few Nexus 5 phones which are dead with the boot loop.
This problem has been going on for a long time. One would think that they would/could fix it.
Prediction (Score:3)
Coming soon to new Google devices: A binding arbitration clause buried in the EULA referenced by the "I Agree" box.
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