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The Courts Censorship

8 Yelp Reviewers Hit With $1.2 Million Defamation Suits 210

New submitter goodboi writes: A Silicon Valley building contractor is suing 8 of its critics over the reviews they posted on Yelp. The negative reviews were filtered out by Yelp's secretive ranking system, but in court documents filed earlier this month, Link Corporation claims that the bad publicity cost over $165,000 in lost business.
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8 Yelp Reviewers Hit With $1.2 Million Defamation Suits

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  • by sinij ( 911942 ) on Tuesday June 30, 2015 @09:56AM (#50018415)
    I know, I know who reads TFA. Still, the company in question is suing alleging these reviews are FAKE. That is they are not suing for negative reviews, they are suing unknown people for posting fake negative reviews.
    • by zoffdino ( 848658 ) on Tuesday June 30, 2015 @10:57AM (#50018885)

      (1) A few weeks after they finished remodeling my house, my toddler suffered disfiguring injuries from an accident involving the new stove. The CPS came out to investigate and arrested my boyfriend, but dropped all charges immediately upon seeing the hazardous installation performed by Link Corporation. If you have young ones in the house, avoid this business at all costs! EDIT: After posting this review the owner threatened me via email and used highly derogatory language that cannot be repeated here -- from Richmond, CA. 0 friend, 1 review.

      Owners response: Right FAKE FAKE FAKE if this was true how come your insurance company or the police or cslb or anyone has never contacted us. I tell you why this is not even real. This person all these negative reviews are random Pics Google images and you will see who these people are.. Google images all negative Reviews are fake. Good news is this individual is digging himself into a deep hole..

      (I couldnt find (2) on Yelp)

      (3) Links work quality is pretty decent, but their professionalism leaves much to be desired. During a recent remodel I overheard the workers making crude and insensitive comments about my family background when they thought I was out of earshot. Theyve lost my respect and my business. -- from Atherton, CA. 0 friend, 1 review.

      Owners response: Hi I am the owner of Link corporation. Funny how we get 2 bad reviews same day yet we have never met you. If you can prove a contract an email estimate or business card to show it was our company I will buy you a vacation to Europe fly you first class any where.. There is another company trying to copy located in Cupertino called Link build and design, Our lawyers sent a letter to that company to stop using our name. Please you can call our office directly or myself we will show you it was not us we have no problems except people making things up online. Prove it was our company and please remove this review

      (4) These people talk a good game to get you to sign on the dotted line, but when it comes to execution the work is substandard and there will be constant "unforeseen" delays. Also they pressure you to leave positive reviews, which I found a little unseemly. -- Palo Alto, CA. 9 friends, 4 reviews.

      Owners response: Right I do not know who you are but we never have problems. You must be part of a Nigerian scam show any kind of proof were we did work for you or someone we had problems with. Fake review for 1 person writing all bad crap..We are friends with 99% of all our customers we always have at least 4 homes under construction that anyone can visit and talk with our clients

      (5) John was hired at a moments notice based on recommendation from a worker in the Lowes plumbing department. And while the job started well, in the end his company left the old galvanized pipe inside all walls on a whole house copper repipe job. I had to fire him and hire another contractor to finish the job. -- Los Gatos, CA. 20 friends, 32 reviews

      Owners response: This guy is on drugs and this is not valid Post..We have pride and 100% care in all the work we do and i want all our jobs perfect..This scam man has never ever contacted our company except during the holidays asking for donations.. He has no friends and no proof.. We have never ever in 23 years done any work in los gatos Nothing..99.9% of all our jobs our Referrals..

      (6) The john olin he send plumber for change house pipe. Plumber he work four days he finish, pipe make noise. Like hammer loud noise turn on water. Pipe not right, San Jose plumber fix pipe no john Olin. Jim. -- Cupertino, LA. 3 friends, 7 reviews.

      Owners response: We have been bombarded by fake reviews the last few days and are having our Legal Te

  • At what point does exercising one's right to free speech become vigilantism? IMHO, there's a lot of the latter going on these days. Say you don't like some business owner's view on a particular issue. Does that give you the right to destroy that person's career? Do they not have an equal right to free speech? Why is it okay to destroy that person's career through activism and social media when you can't do it through the law?

    • by swb ( 14022 )

      Whatever happened to the marketplace of ideas?

      If you assume Joe's Pizza runs a good business, makes a decent product and generally treats his customers well, how can one reviewer with an ideological axe to grind ruin his business by posting a negative review? Wouldn't a preponderance of otherwise favorable reviews drown the cranks out?

      Sure, one person with a serious problem can go nuts trying to ruin a business in many ways but not by writing one or two reviews.

      I think a lot of time these complaints agains

      • I agree that in a well-functioning review marketplace a single reviewer (good or bad) should become lost in the noise. That's not what the plaintiff in this case is alleging though -- they're alleging that one person conspired to place eight different negative and fraudulent reviews in an attempt to circumvent said well-functioning review marketplace. Without additional information, this suit may have been placed to avert new negative and fraudulent reviews from being placed.

        Random aside: the suit mentions

        • by swb ( 14022 )

          Yelp would have to want to deal with fraudulent reviewers -- and I think we've seen some claims or evidence that Yelp uses negative reviews, perhaps even dishonest ones as a "sales incentive", so they may not want to.. ..but if they wanted to, they could require reviewers to "check in" at the business (using GPS locating to ensure the customer was actually at the business) within X days of visiting the business to write a review which would then be flagged as "VERIFIED CUSTOMER" kind of the same way Amazon

          • but if they wanted to, they could require reviewers to "check in" at the business (using GPS locating to ensure the customer was actually at the business)

            snicker [google.com]

            The right way to do it is reputation. Reviews on TripAdvisor are generally ignored if they are not attached to a human with good reputation. Nothing else matters but the web of trust. It's difficult and time-consuming to fake enough content to get a whole bunch of accounts good fake rep in such a system.

            • by neminem ( 561346 )

              Except in this particular case, it sounds like the reviews are super fake. Not just super fake, but also insulting (to and at least borderline offensive. *Either* of those would be enough to get the reviews pulled completely (not just hidden). So it's strange they'd go straight to the courthouse, instead of just flagging the reviews for deletion? I flag reviews all the time (usually by people who don't know how to use yelp and have posted reviews to the wrong place, but occasionally also for other reasons),

              • by sribe ( 304414 )

                So it's strange they'd go straight to the courthouse, instead of just flagging the reviews for deletion?

                One assumes the owner is tired of playing whack-a-mole with the person constantly posting fake reviews? (Lots of assumptions there, of course...)

      • My experience is that people who show up for a product or service (or pizza, whatever), get what they ordered and are content ... do NOT generally stop what they're doing to run off and tell the world, "My $10 pizza was satisfactory." Anybody who has ever worked retail (and paid attention) can tell you that a hundred happy customers will simply return for more business when they want, but not take time out to communicate to the business or to anyone else that they're happy customers. Life's too short, they
  • by Anonymous Coward

    I know we've all seen too many cases of companies trying to abuse Yelp reviewers to shut down criticism, but in this case they may have a point.

    A number of the reviews are from accounts that have no other reviews, and use images from stock photo sites - attached to ethnically stereotypical names (Shlomo the Jew, Sassy the black woman, and Jenyu the Asian) complete with racist stereotypical stories - Shlomo's Jewishness was insulted, Sassy got CPS called on her, and Jenyu said in stereotyped Asian style "Plu

    • I just right-clicked on the images of those people on yelp and did a google search for the image... You were not kidding. Those are all from news/stock photo sites! Most of these are clearly fake and malicious reviews. This guy has every right to sue, and I hope news sites posting this story add an addendum about the fake stock profile photos so people don't wreck this poor guy online.
  • it would seem the defendant(s) would have a pretty good defense if they can show receipts for rework, notices of failed inspections, proof of injury to the daughter and the resultant investigation, etc. Since each instance has a $165,000 amount tagged to it I'm guessing it's all one job. As such, they sound a bit extreme.Some sound like a bit of did, did not such as the "they said bad things..."
    • by sribe ( 304414 )

      it would seem the defendant(s) would have a pretty good defense if they can show receipts for rework, notices of failed inspections, proof of injury to the daughter and the resultant investigation, etc

      Absolutely correct. On the other hand, if, as the owner suspects, they have none of those things, they'd better try to settle as fast as they can!

      • it would seem the defendant(s) would have a pretty good defense if they can show receipts for rework, notices of failed inspections, proof of injury to the daughter and the resultant investigation, etc

        Absolutely correct. On the other hand, if, as the owner suspects, they have none of those things, they'd better try to settle as fast as they can!

        If they are one person as the owner suspects I highly doubt they have them and should be talking to a lawyer about crafting a settlement, a you point out.

  • Comment removed (Score:4, Insightful)

    by account_deleted ( 4530225 ) on Tuesday June 30, 2015 @11:11AM (#50018989)
    Comment removed based on user account deletion
  • Probably fake (Score:5, Insightful)

    by gurps_npc ( 621217 ) on Tuesday June 30, 2015 @12:12PM (#50019397) Homepage
    1) The reviews are probably fake, given the pictures.

    2) It is appropriate to sue for fake, defamatory reviews. I only wish it was legal to sue for fake promotional reviews. That it basically just business as usual.

    3)They are suing for the full amount 8 times not because they want to get paid x8, but because they are concerned that they might only be able to prove one review is fake. I fully expect that once the identities are revealed, the law suits will be consolidated from 8 to fewer, probably only 1. This way if they prove even a single issue they will get fully paid.

  • by trout007 ( 975317 ) on Tuesday June 30, 2015 @01:26PM (#50019843)

    There has to be some way to figure this problem out. It should be especially easy with restaurants since they all use software to track orders. Maybe something like a new Diners Club Card where the Restaurant/Server and Customer can rate each other based on real data. For instance if the customer complains about waiting too long the data should show when they were seated and ticket was opened and when the food was served. If the customer complains about the soup but didn't order it the customer's other reviews be suspect. If the customer claims the server was rude but that server otherwise gets great reviews then they should be suspect. If the restaurant owners could get that kind of feedback on which dishes/servers were liked or disliked it would help them as well. And if you present the card when you show up and you have a good reputation as a diner you could get higher ranked servers.

For God's sake, stop researching for a while and begin to think!

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