Nerval's Lobster writes "In a Google Hangout with an auditorium full of South by Southwest attendees, government whistleblower (and former NSA employee) Edward Snowden suggested that encrypted communication should become more ubiquitous and easier to use for the majority of Internet denizens. 'The way we interact with [encrypted email and communications] is not good,' he said from somewhere within Russia, where he resides under the conditions of a one-year asylum. 'It needs to be out there, it needs to happen automatically, it needs to happen seamlessly.' For his part, Snowden still believes that companies should store user data that contributes directly to their respective business: 'It's not that you can't collect any data, you should only collect the data and hold it as long as necessary for the operation of the business.' He also couldn't resist some choice swipes at his former employer, accusing high-ranking intelligence officials Michael Hayden and Keith Alexander of harming the world's cyber-security—and by extension, United States national security—by emphasizing offensive operations over the defense of communications. 'America has more to lose than anyone else when every attack succeeds,' Snowden said. 'When you are the one country that has sort of a vault that's more full than anyone else's, it makes no sense to be attacking all day.'"