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Censorship The Almighty Buck Games

Visa and Mastercard Are Getting Overwhelmed By Gamer Fury Over Censorship (polygon.com) 188

An anonymous reader quotes a report from Polygon: In the wake of storefronts like Steam and itch.io curbing the sale of adult games, irate fans have started an organized campaign against the payment processors that they believe are responsible for the crackdown. While the movement is still in its early stages, people are mobilizing with an eye toward overwhelming communication lines at companies like Visa and Mastercard in a way that will make the concern impossible to ignore. On social media sites like Reddit and Bluesky, people are urging one another to get into contact with Visa and Mastercard through emails and phone calls. Visa and Mastercard have become the targets of interest because the affected storefronts both say that their decisions around adult games were motivated by the danger of losing the ability to use major payment processors while selling games. These payment processors have their own rules regarding usage, but they are vaguely defined. But losing infrastructure like this could impact audiences well beyond those who care about sex games, spokespeople for Valve and itch.io said.

In a now-deleted post on the Steam subreddit with over 17,000 upvotes, commenters say that customer service representatives for both payment processors seem to already be aware of the problem. Sometimes, the representatives will say that they've gotten multiple calls on the subject of adult game censorship, but that they can't really do anything about it. The folks applying pressure know that someone at a call center has limited power in a scenario like this one; typically, agents are equipped to handle standard customer issues like payment fraud or credit card loss. But the point isn't to enact change through a specific phone call: It's to cause enough disruption that the ruckus theoretically starts costing payment processors money.

"Emails can be ignored, but a very very long queue making it near impossible for other clients to get in will help a lot as well," reads the top comment on the Reddit thread. In that same thread, people say that they're hanging onto the call even if the operator says that they'll experience multi-hour wait times presumably caused by similar calls gunking up the lines. Beyond the stubbornness factor, the tactic is motivated by the knowledge that most customer service systems will put people who opt for call-backs in a lower priority queue, as anyone who opts in likely doesn't have an emergency going on. "Do both," one commenter suggests. "Get the call back, to gum up the call back queue. Then call in again and wait to gum up the live queue." People are also using email to voice their concerns directly to the executives at both Visa and Mastercard, payment processors that activist group Collective Shout called out by name in their open letter requesting that adult games get pulled. Emails are also getting sent to customer service.

Visa and Mastercard Are Getting Overwhelmed By Gamer Fury Over Censorship

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  • by registrations_suck ( 1075251 ) on Monday July 28, 2025 @11:47PM (#65551974)

    Is that just porn?

    Or is it stuff like Grand Theft Auto?

    What are "adult games" ?

    • Re: (Score:2, Insightful)

      It's the same feminist group that got Grand Theft Auto pulled from shelves in Australia. They scream "incest/rape/pedophilia" in their propaganda but in practice they go after everything that's got even a Looney Tunes level of violence or mature content to it. Anything but the most social justice current year approved G rated pap gets tarred and feathered with the same brush.

    • Re:Adult Games? (Score:5, Interesting)

      by BadDreamer ( 196188 ) on Tuesday July 29, 2025 @07:27AM (#65552556)

      To answer your question. Yes, GTA was classified as an adult game in Australia, and taken off the market, due to activity from Collective Shout, the same group which organized an email campaign to pur pressure on Steam and itch from payment processors. Their goal is to rid the world of "objectification", which means, games like GTA. And Detroit: Become Human, which shows just how unhinged they are.

      And no, it's no more precise than that. The guidelines from payment processors are immensely vague, and place an enormous burden on the seller. Worse, the payment processors will not only reacto to laws being broken, but to emails of complaint about wares purchased, which places even further burden on the seller. That's why so many games were removed. The risk of an email complaint about a game is enough to make it not appear in the store.

    • by gweihir ( 88907 )

      Adult games are games that have some adult content in there. It ranges from actual good as games (think Baldur's Gate 3) with adult elements to mostly adult content.

  • by rsilvergun ( 571051 ) on Monday July 28, 2025 @11:57PM (#65551990)
    Some of this is going to be chargebacks. Basically when you dispute a credit card charge.

    And most of it is because the Republicans or whatever your local right wing political party equivalent is are making a huge stink about porn because the economy in every country they are running its collapsing so they need more moral panics to make their voters feel like they're getting their money's worth. Because they're losing all their money voting in these Jokers.
    • by ihavesaxwithcollies ( 10441708 ) on Tuesday July 29, 2025 @01:14AM (#65552098)
      The people who whine about cancelling are actually the ones doing the cancelling now. Cancelling colleges, pornography, the epstein files, voter amendments, be careful because they be cancelling everyone out here.
    • Some of that may be chargebacks, but that is just a convenient excuse for censorship one that you were very quick to eat up. Make no mistake you're talking about two companies that have a *LONG* standing history of being against adult content. Chargebacks weren't the reason they got Pornhub to nuke 2/3rds of their video repo. Chargebacks weren't the reason the beastiality industry ceased existing in the USA even in states where it was perfectly legal.

      These two payment processors have for the best part of 50

  • Bizarre Focus (Score:4, Insightful)

    by sound+vision ( 884283 ) on Monday July 28, 2025 @11:57PM (#65551992) Journal

    "Gamer fury" is usually something to ignore, but the more you think about this, the more bizarre it gets.

    First, the idea that fantasy porn (not likely to be real images) - or indeed any porn - is the worst thing you could possibly buy with a MasterCard, and must be prioritized for elimination.

    Second, the idea that banks or payment processors should be policing anything, beyond their obligation to prevent fraud and similar.

    • by AmiMoJo ( 196126 )

      The people behind it claim that they first asked Steam to remove the games, but Steam ignored them. They probably get a lot of requests like that. So then they contacted the payment processors. They say they asked only for specific games to be removed, but Steam just removed all the adult stuff. They probably hit the nuclear option when Visa and Mastercard queried potentially illegal material on their website.

      As for how potentially illegal it is, it depends on jurisdiction. In some places the depiction of c

      • by gweihir ( 88907 )

        If content is illegal to sell somewhere, Steam will not ignore complaints. Because the next step is simply involving the police to make a criminal complaint and that will get followed up on and will land Steam in hot water.

        No, this is about stuff that is actually legal to sell, but that some assholes do not want others to have. Hence the detour over the payment processors.

        • by AmiMoJo ( 196126 )

          It's a bit of a legal grey area. People in the UK have been prosecuted for things like pornographic takes on The Simpsons, but I don't recall any involving video games. I remember there was a bit of controversy when Namco released Dead or Alive and changed one of the character's age from 16 to 18. Of course she was the hot, scantily clad one.

          I'm not defending what happened, I'm just saying that the lack of clarity is one potential issue.

  • Apparently requires JavaScript. Somehow they just don't seem like the most clueful bunch of activists.
  • In a couple days (if not already) they'll have implemented a system that allows CSRs to flag a number as annoying, and those annoying customers will be put in the back of the queue.

  • After the MindGeek lawsuit where they got held liable for processing payment with illegal content on PornHub, people can be as angry at the payment processors all they want but it's really the politicians holding most the blame here.
  • Bitcoin (Score:2, Insightful)

    by reanjr ( 588767 )

    Steam should accept Bitcoin for these types of games (and all other games). Yes, they need to think carefully about refund policies, but it's totally doable.

    • by Kisai ( 213879 )

      They did at one point. The cost of using bitcoin outstrips the benefit of it.

      Realistically, Steam should probably just roll it's own gift-card system ... oh wait THEY DO. Problem solved.

      In all seriousness, what steam should be doing is what sites like Skeb and webtoons are doing, where they have a simultaneous "points" scheme (Which guess what, also violates these VISA/MC policies) where you buy one kind of points with VISA/MC/AMEX/JCB/etc and you buy another kind of points with gift cards. The gift card ba

    • You've achieved the same thing as Mastercard here: Ludicrous additional hoops for someone to make a payment which will have the effect of decimating sales of a game and bankrupting the studio.

      Any time you propose *fring thing* as a solution to *common universal thing* it isn't actually a workable solution.

      • Cash app is already in use by lots of people and makes buying/sending Bitcoin quite easy. Sure, it's a hoop, but I'd argue it's an easier hoop than gift cards.

  • I wonder if this kind of thing will make it easier for something like X Money [cryptorobby.com] to slide into the competition mix. Although since it's in partnership with Visa, it seems like there could be problems on that front. Elon Musk [x.com] has expressed displeasure with the practice of payor censorship especially as it affects the cultural exports of Japan and other vendors of anime and anime-styled games.
  • And are easily manipulated. I thought this is what Crypto was supposed to solve. Where's your solutions CryptBros, where's the freedom?
    • by Kisai ( 213879 )

      Crypto was never going to solve this, because they aimed to replace the central bank, and take a large chunk of every transaction.

      Really what we need is the equivalent of the "canadian tire money" or disney dollars (corporate scrip) for entertainment works. Basically just a non-crypto currency that is denominated in USD that you have to actually buy somewhere. Any entertainment company who wants to sign on, agrees to accept it without conditions. The company then exchanges it back to USD at par plus a 0.5%

    • Too busy working on the next rugpull swindle. Best you will get is some freedom themed name for the ICO or patriotic NFT "art"

    • They already solved this problem. It's on Steam to actually make it a reality though.

  • Lets not forget (Score:3, Interesting)

    by sizzlinkitty ( 1199479 ) on Tuesday July 29, 2025 @12:59AM (#65552072)

    We also need to target Collective Shout for being so short sighted that they believe they're speaking for all of us. Organizations out there like Collective Shout need to be permanently snuffed out.

  • by mike.mondy ( 524326 ) on Tuesday July 29, 2025 @01:05AM (#65552082)
    I've worked for a couple of payment processor companies.

    Steam and Itch.io do not connect directly to the Visa and MasterCard networks. Instead, they use "payment processor" companies. Itch.io uses PayPal, Stripe, and Payoneer. Those payment processors are a middleman between the merchants and the card networks.

    Visa and MasterCard are in the payments industry but they are not payment processor companies.

    Collective Shout is a small Australian non-profit with maybe 10 employees. They got about 1,000 people to send letters to put pressure on payment processor companies. Those processors gave in way too easily.

    It's those payment processor companies that are making the demands, not Visa/MC. Itch.io put out a notice [itch.io] stating that the changes were due to the demands of their payment processor companies (and not blaming Visa/MC).

    I haven't seen any reports that Visa/MC put pressure on the payment processor companies though. (Not that I like Visa/MC. I think it's nuts that they can charge merchants 1% to 3% of sales. But, they're not the big villain this time.)

    Unfortunately, a law to prevent payment processors from dictating these kinds of restrictions was proposed, but didn't become law - Fair Access to Banking Act, H.R.987 [congress.gov]
    • by DamnOregonian ( 963763 ) on Tuesday July 29, 2025 @02:07AM (#65552176)
      I have not worked for a payment processor, but I've implemented service connections to many over the last 20 years.
      Visa/MC absolutely have rules, and they will suspend payment processors for collecting money in violation of them.

      Example. [mastercard.com]
      Another example, if you still don't believe me. [mastercard.com]

      The processors would love to collect money for everything. The reason you're not seeing platforms switch to different processors, is because the rules come from above.

      Do more research, and recompute your position.
      • Visa and MC like money, and they will lobby to get laws changed if anything is affecting their money flow. Gamers have zero chance of getting laws changed, but Visa and MC can ...
        • I see some gross underestimation of just how big and influential the gaming market has become, and I suspect some old stereotypes about said market are at play here.
    • It's those payment processor companies that are making the demands, not Visa/MC.

      Prove it. Well no, you can't prove the negative. Payment processors are dime a dozen. If you wanted to maintain your system you could simply migrate to another, but they are largely presenting a unified front on this. Think about why that is. Also think about how this relates to the direct implication of the credit card companies in the Pornhub debacle, or the end of beastiality porn in the USA.

      The excusing of Visa/Mastercard as an innocent party and blaming a payment processor alone breaks down very quickl

  • All I read was "By Gamer Furry". Oh wait, it said Fury. Awww. UwU

    • Good news: They only deleted games with "incest" or child abuse words in the titles.

      There are still lots of Steam games with shitty CGI furries.

      Though in fairness the CGI quality looks a bit higher when it's cartoon animals than 3d people from the Uncanny Valley.

      • There are still lots of Steam games with shitty CGI furries.

        Blocking them too. And that's the fucking problem with censorship.
        Additionally, you keep spreading the same horseshit lie. Do you think if you type it enough times it'll become true?

      • Bad news: they deleted a lot more than that. A LOT more than that.

  • This is why Monero is a useful payment system. You cannot really have a permissionless system without anonymity, because of censorship.
    • I mean broken clocks are right twice a day and this guy just might be.
      You could take crypto for high risk processing, I guess. then all the risk would be on the merchant's side and they couldn't blame the processor. Different risk, but still. No charge backs, but risk of hacks and all your money disappearing, yes. or at least money not converted back to USD immediatly. Oh and high barriers of risk for customers as well who have to convert currency to whatever dumb crytpo they choose and spend before hack.
    • Monero uses a public ledger blockchain, it's not actually anonymous.

      Note that the IRS has paid out bounties to two different contractors for creating tools to trace Monero transactions.

      If it became more popular, it would also be easier to trace.

  • by fluffernutter ( 1411889 ) on Tuesday July 29, 2025 @03:16AM (#65552264)
    Remember you could just go to a store and buy things with cash?
    • I remember a time where doing that with adult content would fill people with a sense of shame and humiliation. I remember being in an adult store and watching someone put serious effort into not looking the shop-keeper in the eye.

      Don't pretend that cash is some magic solution here. The bigger question is why aren't there laws requiring payment processors to blindly accept all payments and only report fraud.

    • by AmiMoJo ( 196126 )

      Maybe it was different where you live, but the locals used to object to shops selling adult stuff near them back in the day. There was far less choice than the internet offers.

      Nobody has come up with a good solution to this. Bitcoin is volatile, an environmental disaster, and slow. None of the other crypto currencies have really gained any traction for general spending.

      • Bitcoin is losing its volatility, and Lightning Network (built on Bitcoin) is far more environmentally friendly and very fast.

        LN is a very good fit for Steam since it's most efficient when you have a long term business relationship with the other party.

        E.g., right now Bitcoin fees are around $1.50 per transaction. LN requires two transactions to setup and close out a relationship, so about $3 of electricity used. And depending on how much you put into the channel when you set it up, this could be used for h

        • by AmiMoJo ( 196126 )

          Unless it gets regulated and reputable banks start supporting it though, I can't see it getting very far. People aren't going to want to give their money to BitBollox Cyber Exchange to buy some crypto that they don't know how to properly store, just to use Steam. And Valve probably don't want to deal with it either, since there will be endless complaints about theft and unauthorized transactions, and no standard process for handling them.

      • Funny they are so worried about what goes on in other people's houses when all too often they should've been worried about what's going on at their own house.

        Mister preacher man husband came home late, well after 12:00am. Again. Says he was out doing evangelical work. And he looks like he's under some real physical stress whenever he does that late night "work".

  • Again.... Un-freaking believable. The concept of risk is not something they understand, which make sense as then invented crypto.
  • ... going balistic in a society that is 110% dependant on digital systems and networks up and running 24/7.

    Nice. I like it.

    And somehow I get the inkling that Visa and Mastercard won't be able to ignore this or brush it away.

    • And somehow I get the inkling that Visa and Mastercard won't be able to ignore this or brush it away.

      You don't think?
      I can't think of a single time they've lost the morality enforcer fight when they decided to wage it.

  • Process the payment for something as long as that something is legal, and there is no fraud or any such activity going on. They are not meant to be the appointed moral guardians for a bunch of Jesus freaks, speaking of which I have a lot of rotten things to say about those folks, starting with their hypocrisy.
  • Wasn't this what Bitcoin was supposed to help us avoid?
    I haven't been following the whole crypto currency for a while, what went wrong. Too volatile? I remember hearing something about it not scaling well for small transactions?

  • Payment processors should do nothing but handle the transactions. They should not get to decide what they should handle. a payment from an authorized buyer to an authorized seller should be all that is needed
  • by Cryptimus ( 243846 ) on Tuesday July 29, 2025 @09:19AM (#65552726) Homepage

    Much as I enjoy this activity, we need to go beyond simple defense. We should be attacking Mastercard and Visa via both legislative activity and the courts.

    This cartel is a duopoly that is exerting monopoly power over issues which are none of their goddamned business. Payment processing is an infrastructure-level requirement for every single legitimate business in existence. As such, the MasterVisa cartel represents a threat to every legitimate business on the planet.

    Their exclusive domination of payment processing should be destroyed via legislation which establishes payment processing as a public service available to all. Credit cards are a massively profitable business model which should not be in the hands of monopolists.

    It's time for establishment of a credit card system which operates completely independently of the MasterVisa cartel and returns profits to the public. Given the profitability of the business model, this is a potential source of untold tax dollars being left on the table.

    AmeriCard - Because fuck those guys.

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