Who's Making All Those Scam Calls? (nytimes.com) 150
Every year, tens of millions of Americans collectively lose billions of dollars to scam callers. Where does the other end of the line lead? From a report: I flew to India at the end of 2019 hoping to visit some of the call centers that L. had identified as homes for scams. Although he had detected many tech-support scams originating from Delhi, Hyderabad and other Indian cities, L. was convinced that Kolkata -- based on the volume of activity he was noticing there -- had emerged as a capital of such frauds. I knew the city well, having covered the crime beat there for an English-language daily in the mid-1990s, and so I figured that my chances of tracking down scammers would be better there than most other places in India. I took with me, in my notebook, a couple of addresses that L. identified in the days just before my trip as possible origins for some scam calls. Because the geolocation of I.P. addresses -- ascertaining the geographical coordinates associated with an internet connection -- isn't an exact science, I wasn't certain that they would yield any scammers.
But I did have the identity of a person linked to one of these spots, a young man whose first name is Shahbaz. L. identified him by matching webcam images and several government-issued IDs found on his computer. The home address on his ID matched what L. determined, from the I.P. address, to be the site of the call center where he operated, which suggested that the call center was located where he lived or close by. That made me optimistic I would find him there. In a recording of a call Shahbaz made in November, weeks before my Kolkata visit, I heard him trying to hustle a woman in Ottawa and successfully intimidating and then fleecing an elderly man in the United States.
But I did have the identity of a person linked to one of these spots, a young man whose first name is Shahbaz. L. identified him by matching webcam images and several government-issued IDs found on his computer. The home address on his ID matched what L. determined, from the I.P. address, to be the site of the call center where he operated, which suggested that the call center was located where he lived or close by. That made me optimistic I would find him there. In a recording of a call Shahbaz made in November, weeks before my Kolkata visit, I heard him trying to hustle a woman in Ottawa and successfully intimidating and then fleecing an elderly man in the United States.
Warning, Rant I May Regret (Score:3)
Something is wrong here.
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The level of corruption and relatively low price for buying local officials make any prosecution unlikely
Re:Warning, Rant I May Regret (Score:5, Interesting)
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OTOH, if police ticketing slows down drivers enough to avert critically injuring even one single victim, it could save society as much cost as thousands of porch pirate thefts.
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If we cared about people putting other people's lives ask risk due to speeding, we would mandate governors on the cars so they couldn't go so fast in the first place.
That would raise the cost of the car a few hundred dollars but if they were mandated then every car would get one. It would increase road safety in a huge way but it would also literally defund the police.
Police budgets shouldn't rely on writing traffic violations. Police aren't suppose to be a profitable organization. It cost resources to have
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The governor idea is probably unworkable. Obviously it would need to be a high tech GPS-based system that knows speed limits. Now you've got a privacy nightmare, and jackasses would avoid the whole thing by only buying old cars without governors.
I generally agree that the police shouldn't be keeping ticket proceeds themselves.
The funds from tickets probably ought to distributed to the public as tax credits, similar to how some states distribute part of their lottery proceeds. That way you'd see a big increa
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I'm not a fan of defunding the police, but I do think it's about time to demand they start working for our benefit rather than their own.
Our political discourse is so dysfunctional we're left with eliminating police entirely, or buying them all jackboots. Most police forces have a motto of, "to serve and protect." That's what most Americans want!
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Most sane folks know "defund the police" does not mean to do away with them entirely, but simply to reduce their funding and put those funds to use in other areas. A few radicals like the "boogaloo boys" or some of black lives matter folks do believe we should abolish the police entirely, but they are a small minority of those who talk about defunding the police. Most of us just want more fund for social workers and housing the homeless.
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Most sane folks know "defund the police" does not mean to do away with them entirely, but simply to reduce their funding and put those funds to use in other areas.
Maybe it does in your circle. However, I think "defund the police" means something different depending on who you ask. That's a big problem. It's hard to get a concept to gain traction if not everyone agrees on what it is in the first place.
An idea is worthless unless you can share it with others.
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Most sane folks know "defund the police" does not mean to do away with them entirely, but simply to reduce their funding and put those funds to use in other areas.
Maybe it does in your circle. However, I think "defund the police" means something different depending on who you ask.
Yep. https://www.theguardian.com/co... [theguardian.com]?
And some of the people who say "defund the police" do, in fact, literally mean remove all their funding and abolish them. https://www.nytimes.com/2020/0... [nytimes.com]
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Even Obama agreed the people that came up with "Defund the police" picked the exact wrong set of words.
Any time you have to explain your sound bite, you need to go back to the drawing board and come up with something more marketable.
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Re:Warning, Rant I May Regret (Score:4, Interesting)
For many of these cases, don't blame the police, blame the politicians and court system.
My car was broken into about 5 years ago. The police got a great finger print from the door and some surveillance footage. They found the guy who did it. This was not his first arrest.
The DA strongly recommended I not press charges, and told me that if I chose to press charges she would basically not pursue the case and she would ask for no sentencing. End result, the guy went through some rehabilitation program (again).
I google his name every year or two, and every year his rap sheet gets longer.
This kind of crime is perpetrated by a relatively small number of people, it's done with impunity in full sight of cameras, etc., becasue they know they won't get punished.
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Why no effective prosecution? Corruption, perhaps?
Re:Warning, Rant I May Regret (Score:4, Insightful)
If the police have so many resources, how come they can't catch these people?
Yeah, the local cops should just hop on a plane to India and grab the guy.
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If the police have so many resources, how come they can't catch these people?
Yeah, the local cops should just hop on a plane to India and grab the guy.
There's a better way. [wikipedia.org]
Re: Warning, Rant I May Regret (Score:2)
Re:Warning, Rant I May Regret (Score:5, Insightful)
The easiest people for police to catch are the people they are already in the physical presence of and even if you know who someone is based on an image or where they live if you somehow figure that out, the police would still need a warrant to search their home or arrest them. On one hand you complain that they're somehow too cavalier, but on the other you seemingly want to be able disregard the protections citizens already have. Make up your mind.
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What the hell are the police in your city supposed to do about someone in another country?
How about try to work with the local police in that other country through Interpol?
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I'm afraid that comes down to resources, or the lack of them. Small town, and many big city, police departments simply don't have the resources to prosecute crimes that cross international boarders. The only thing they can do is kick it up stairs, if they do that at all.
Then it comes down to resources again at the federal level. To put it bluntly your grand maw getting scammed out of a few thousand dollars, or several grand maws, simply isn't worth the resources it would take to go after these peopl
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What the hell are the police in your city supposed to do about someone in another country?
How about try to work with the local police in that other country through Interpol?
According to Jim Browning, the Indian police are not permitted to act on any complaint that does not come from within India. So if you want to make a complaint, fly to India to make it. Good luck with that though, the district police chief's wife probably works in the scam centre, and these places do wonders for the local economy too.
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On one hand you complain that they're somehow too cavalier, but on the other you seemingly want to be able disregard the protections citizens already have. Make up your mind.
If the crime is committed in a jurisdiction, the police in that jurisdiction should prosecute that individual. Residence doesn't matter, where the crime is committed does.
Example: Suppose a resident of Nevada crosses into California, holds up a liquor store, and then goes back to Nevada. That person committed a crime in California and should be prosecuted. However, many times law enforcement won't press for extradition, citing lack of resources. Usually when such extradition happens, it's a high prof [apnews.com]
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Your example is meaningless because the person in India never left India, just like I never left the US. Does it matter that what I did was tantamount to criminal activity in China?
Since we're not in some kind of ideal world where even minor injustices go unpunished, yes resources matter. It's way easier for the police to
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I criticized the Chinese government recently, which is pretty much in violation of an unwritten law in China. Should I expect Beijing's finest to show up at my door soon to arrest me?
No, I expect the Chinese Government to petition your government for extradition, and for your government to laugh in their faces. Fraud and theft are illegal in most of the world, and the case for extradition should be pretty clear for scam calls. If India refuses to cooperate in extraditing these people, it should be international news. Yet I hear nothing.
The problem is US law enforcement isn't even trying.
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There are extradition treaties to cover crimes that cross international borders. Under most of those treaties, if you are suspected of committing a crime in or against another country, the offended country requests your arrest by local police, and then your country's judicial system reviews the case before deciding whether to extradite or not. So, we do have a way to handle these crimes that does not allow other countries to just assert their laws globally.
Re:Warning, Rant I May Regret (Score:4, Insightful)
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This does require action higher up the chain. A diplomatic message that unless the countries these scams are coming from cut the number of scam calls WAY down there will be a per/call tariff placed on calls into the U.S. from that country might get some traction. Increase the tariff until the calls stop. Meanwhile, require telecoms in the U.S. to clearly indicate country of origin on caller ID.
Use collected tariffs to fund scam reparations.
A lot of these scam operations have to make a couple thousand calls
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Facial [slashdot.org] recognition [slashdot.org]?
Offer a reward? How much will be needed? [wikipedia.org]
Spend hours looking through mug shots?
Tell me how to use that picture to find the person.
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Tell me how to use that picture to find the person.
You don't. If there is problem with porch pirates in an area, you set out bait packages. [youtube.com] Some areas already do this with vehicles. [wikipedia.org] Chicago even used a bait semi once. [cnn.com] However, they stopped after residents complained.
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It's got to be a good picture and for some reason, crooks are wearing masks.
Watched a security video, couple of guys leveraged an apartment door open at 3AM, then went through the mail boxes before leaving on their bike and scooter. The picture of the guys with masks on was nowhere good enough for IDing. Other videos I've seen have been similar, occasionally a good enough shot that the police ask for help in IDing, and still seldom get a match.
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True, some will be too stupid to figure out wearing a mask while committing a crime is a good idea and currently mask wearing is socially acceptable. And those same stupid people might not consider you shouldn't shit in your bed and do their crime in the local neighbourhood. Whether that's generally true, I don't know.
Because that's not what police are for (Score:3)
Heck, modern policing in America (and most countries) grew out of strike breakers and Pinkerton Agency detectives whose job was to dig up dirt on Union leaders.
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It's called "jurisdiction". The calls don't originate within local police jurisdiction and they don't originate with US borders. This is all by elegant design, of course, because we all know what happens when you have ONE law enforcement force dealing with issues on a global scale. Be very wary of anyone who suggest the creation of a national police force just as well-funded and equipped as the US military.
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They really don't have the resources to pursue this. The beat cops on the street don't investigate that sort of thing and the detectives are focused on violent crimes and financial crimes in the millions. If we gave them the resources, we would live in a police state.
I used to be in the POS and Credit Card payments business. It was not rare for identity thieves to create a bogus business with a stolen identity and run a bu
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Bin Laden succeeded when his teams flew planes into the World Trade Center.
Another viewpoint is that the vaunted FBI is simply incompetent. Let's be realistic, it was founded and immediately used to help a corrupt J. Edgar Hoover get dirt on politicians.
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Most of the summer has been spent talking about the role of police in our society. How they are overarmed and prone to busting heads of marginalized people. If the police have so many resources, how come they can't catch these people? Furthermore, why can't they catch porch pirates when they are caught on camera? [youtube.com]
Something is wrong here.
It's discussed in detail in the linked article including the fact that they often do raid and arrest these people.
As a second note, regarding "if the police have so many resources ...", we do not spend as much on police as you've been led to believe.
There are more doctors in the USA than certified police officers. (or nurses, teachers, or even college professors)
https://www.statista.com/stati... [statista.com]
https://www.statista.com/stati... [statista.com]
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They can't be caught because they're outside of the US jurisdiction. And they're secretive. The first thing they do is caution the victim to keep everything a secret. And there's no paper trail. Money from the victim is sent via bitcoin, money orders, gift cards, and other ways to hide and launder the transactions. No paperwork gets sent to the victim, everything is done online or with a phone call. The phone numbers are local in the US. And the local police are not going to get involved when the oth
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If the police have so many resources, how come they can't catch these people?
You think police departments are really going to spring for tickets to send a squad of officers to India to arrest some low-level peons of a charge of violating the do-not-call act?
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If the police have so many resources, how come they can't catch these people?
You think police departments are really going to spring for tickets to send a squad of officers to India to arrest some low-level peons of a charge of violating the do-not-call act?
Last summer there were people all over TV saying the police had too much funding, so yes.
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Because there isn't a "the police." American police have more military equipment than is good for them. Indian police are somewhat less well equipped.
Also, most police know just enough about computers to write reports.
I like to waste their time (Score:4, Funny)
Go on an auction site and find a VIN for a Ferrari. Keep that handy for when the car warranty scammers call. If you really want to hit them hard ask if their mother knows they steal for a living.
Re:I like to waste their time (Score:5, Interesting)
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DMVs sell this data.
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Yeah, this came up a few years ago.
For all the folks in the government about "privacy" they have little concern about it when they are the ones selling or abusing the data.
CA DMV sells data to basically anyone who pays. And even after outrage, I think they are still doing it.
US office of personnel is hacked. All federal employee information is leaked, but no actual consequence was there. With Experian, at least people got a -- rather puny -- settlement.
TSA employees took home "undressed" jpegs from those sc
Re:I like to waste their time (Score:5, Informative)
I don't know about that. My wife keeps getting these calls that her car warranty is 'about to expire'. The warranty expired 8 years ago. I get the calls too. My warranty has 4 years left on it. Once I tried asking WHICH car they were going to warranty, and all they could answer was 'your car'. Yeah, OK.
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I just don't answer the phone if I don't know who it is. I try to convince my mother of this, but she does not have caller ID and she can barely work her smart phone. She grew up in a time where you trusted everyone and you stopped everyting you were doing and ran to the phone because it was clearly more important than anything else. Instead of deciding to just not answer the phone during dinner the common attitude was to tell other people to pleasenot call during dinner. Because the clal *might* be an
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"is about to expire" is just standard sales tactics for increasing pressure to buy.
It's never going to be based on reality because 1) they can't know about extended warranties since it's not int he DMV data they use, and 2) The goal is to push you into a mindset where you must do something now, not make an accurate statement.
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> I like the idea of sticking it to them, but I don't know that your plan will work.
It does for KitBoga [youtube.com]
His schtick is using a voice changer and role-playing as a poor, helpless, grandma who scams the scammers. He is fricking hilarious!
Some of the best pranks are when the scammer pretends to give him a refund so KitBoga changes it be a much larger [youtube.com] one! The scammers freak out when they watch him spend their fake money. Usually they end up getting extremely angry, name calling, shouting, swearing, etc.
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Yeah, sadly there is not much you can do about those "expired" car warranty fuckers.
The only thing I have that seems to help is to have an out-of-state phone number. Makes it REAL easy to tell instantly what is 99.99% a spam call.
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I managed today to engage in conversation a charming Chinese lady who very kindly called to warn me that my Virgin Media internet connection was going to be terminated in three hours. Virgin always gives three hours notice. The subject was job satisfaction. She said she wasn't getting very well paid. A few seconds after I asked her if she was receiving a high level of job satisfaction from sitting there being a fucking parasite trying to scam people out of their money my phone said "the other party has term
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I was hoping for more culturally poignant ideas, but I guess vulgarities involving mothers are a good international baseline.
Caller ID is now ubiquitous (Score:2)
Why do people even answer these calls in the first place? Even before T-Mobile started flagging these callers with "Scam Likely", I would let any call from numbers I didn't recognize just go to voicemail. If it's legitimate, they'll leave a message.
Actually, it can be amusing to listen to the voicemails that some scammers do occasionally leave.
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Even before T-Mobile started flagging these callers with "Scam Likely", I would let any call from numbers I didn't recognize just go to voicemail.
I've had calls from my doctor's office labeled "scam likely". That particular office didn't have a incoming direct line. Every call went to an answering service, and then the doctor would call back.
Bottom line, it's not an acceptable solution in some cases. Also, I found a different doctor because that was some BS.
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You never know -- your doctor might've run a backdoor viagra+mortage refinance business after hours. Anyone hiding their phone number like that is "scam likely" in my book these days.
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More likely an opioid dealer.
There is no Caller ID (Score:3)
It is fake >50% of the time, it might as well not exist. You're better off operating on the assumption that there was no caller ID information than believe likely false information.
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I got my phone number when I lived in another state, and never changed it when I moved.
Prefix spoofing is extremely handy, since any phone numbers that call me from that area code are going to be caller-ID spoofed.
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The only scammers that leave messages on my voicemail are speaking Mandarin. I know they are scammers because I played them to someone who does speak Mandarin.
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I have a friend who's daughter is taking Mandarin. When he gets those calls he passes the phone to her so she can practice / fuck with them.
Give me thier address (Score:2)
I'd like to send them my thanks
True story, mostly (memory isn't what it was) (Score:5, Interesting)
I guess many people have tried to mess with the scammers: one day when I had nothing much to do I got a scam call from 'Microsoft Tech Support'. Judging by accent and idiom alone (I know), I'd say south-east Asian. I strung him along for a few minutes figuring that time he was wasting with me (and my Mac) he wasn't using to scam vulnerable people.
The further I got into it, the angrier I got - he was convincing enough to fool older people in my life. I started to see this guy as a malicious threat.
Eventually he got to the bit where I download malware and I called a end to the game, pretty much exploded at the guy:
"You have parents, right? You are trying to steal money from old people: people like your parents. What would they think of what you do for a living?"
- surprisingly, it got through to him, and he became defensive, tried to explain himself:
"My parents are very proud of me. I have a job, I work in an office. I can take care of my family"
- we talked for a little while longer, and while he was still a crook in my mind, I got a little of his perspective. It's a white collar office job to him, he didn't have a range of opportunities. He's aware of the massive wealth disparities in the world and that the older people that he's scamming (even the poorer ones) have 100x (probably 1000x) the wealth that he and his family could ever have.
No moral, really, apart from crooks have lives too, but it is interesting to see the world in their eyes for a moment. I wish this article wasn't paywalled, I bet it's pretty good...
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If I were dirt poor I would do the same to survive, to be frank. Isn't this the plot of Les Miserables? A guilty conscience is better than a dead conscience. To stop it, we need to go after the fat cats at the top. Start with "locals" such as Wells Fargo, Comcast, and Boeing.
By the way, my father got scammed by a similar feat and lost a lot of money. Alzheimers unfortunately often attacks judgement, not just memory. It's a horrible disease.
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thanks, appreciate that, maybe it's not a great article!
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crooks have lives too
True, but they don't have to be able to keep them.
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Before continuing, I always make a point of asking where they got my number from, as they always call on our land-line, which we only actually have to buzz people into our apartment.
If they tell me that they got the number from Microsoft, I call them on it, because Microsoft does not have our land line number. I've had them ask me why they knew to call me at this number, and I turn that aroiund and say something to the effect of "how the heck should I know? I didn't give Microsoft this phone number, an
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and that the older people that he's scamming (even the poorer ones) have 100x (probably 1000x) the wealth that he and his family could ever have.
Maybe.
Re:True story, mostly (memory isn't what it was) (Score:4, Informative)
As I mention nearby, age-related dementia often also affects judgement, not just memory. They are not "stupid Americans", they are ill Americans. Asshole!
"Free" = free mess (Score:2)
Calls are too cheap to make. It they charged more, then most mass phone spam would be too expensive to do. The same goes for email. Perhaps require an e-stamp costing a cent or two. I'd gladly pay $30 a year or so to not get spam.
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I've run my own email server on several domains for about fifteen years now, and I get no significant spam. I may have gotten two or three spam emails in that fifteen year period (Best Buy seemed to have gotten hacked, or an employee was running an illicit side business, about ten years ago), but that's it.
I simply use a different email address for everyone, and have all the aliases routed to a secret, real email address that I never use publicly. In those rare cases where I got spam (Best Buy), I simply di
phone call connection tax (Score:2)
This goes away if we collect 2 cents per connection. Making 10,000 - 100,000 calls for every successful scam ceases to be economical.
Police won't help, go after the phones (Score:2)
The Indian police really does not have any motive to go after them. They steal money from Westerners (even old folks on pension are "rich" compared to the Indian standards), getting it into India, creating an influx that is positive to their country. Ethics are also a bit different in a country where e.g. academic cheating is pretty much the norm (I know this from Indian friends) - stealing from the "rich" foreigners via this scams is pretty much a normal white collar job. The police will only go after them
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Summary (Score:2)
No White Tigers in India (Score:2)
People in India fight poverty, servitude and the cast system to become "White Tigers", but then end up sitting in call centres doing tricks for their bosses. They couldn't get past Siegfried & Roy, could they?
No way (Score:2)
or... (Score:2)
Public Service (Score:2)
Re:Lesson (Score:4, Interesting)
Should go round and give the bloke a good beating to teach him a lesson.
There are trade-offs between justice and practicality. If you nicely interview him, the world will learn more about the scam industry. That is probably better for the world than a small amount of just punishment.
(Another problem with being a vigilante is that he would be within his rights to kill you in self defense. After all, if he's attacked, he won't know whether you are going to cripple or kill him.)
This reminds me of another justice dilemma: those who falsely accuse someone of rape are often not prosecuted, for the practical reason that when a false accusation is made, we must not make it harder for the accuser to recant. If recanting meant prison time, accusers would not recant. So we pursue utility for many, not justice for one.
Re:Lesson (Score:4, Funny)
Should go round and give the bloke a good beating to teach him a lesson.
There are trade-offs between justice and practicality. If you nicely interview him, the world will learn more about the scam industry.
And we beat him up after the interview finishes, right?
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Should go round and give the bloke a good beating to teach him a lesson.
There are trade-offs between justice and practicality. If you nicely interview him, the world will learn more about the scam industry.
And we beat him up after the interview finishes, right?
Yes
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Liam Neeson?
Exactly.
Re:Lesson (Score:5, Insightful)
Actually, the guy who should be beaten is the boss who pays Shahbaz' salary.
Re:Lesson (Score:4, Insightful)
How about both?
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What is legal is tying these people up. The only way to end this is to raise their cost of doing business. The calls are (effectively) free, but the humans are not free. The trick being that the cost of labor is lower, remember that point, so it's going to take a bit of your time. You get a scam call, I don't care what it's for, if you have some time answer it and tie the person up for as long as plausible. Keep th
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Bust a kneecap and tattoo "scammer" on his forehead. Instantly the cost of hiring people to scam goes way up since it is obviously a hazardous job.
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I pretend to be really, really dense about using the computer.
But mostly I just don't have time.
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I do my part. They're oddly willing to chat. I had a solid half hour conversation with one woman about whether she was going to Naraka for stealing money from old people. Her position was that I was no better than she was because I had initially lied to her that I was buying her scam.
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This is India.
Prison. Three square meals of mystery meat per day.
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If they really cared, the calls could be stopped, the money could be traced, and the scammers put out of business. But nobody cared.
They continue to operate because nobody bothers to stop them.