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Crime The Internet Your Rights Online

Lawyer Sues 20-Year-Old Student Who Gave a Bad Yelp Review, Loses Badly (arstechnica.com) 90

20-year-old Lan Cai was in a car crash this summer, after she was plowed into by a drunk driver and broke two bones in her lower back. She didn't know how to navigate her car insurance and prove damages, so she reached out for legal help. Things didn't go as one would have liked, initially, as ArsTechnica documents:The help she got, Cai said, was less than satisfactory. Lawyers from the Tuan A. Khuu law firm ignored her contacts, and at one point they came into her bedroom while Cai was sleeping in her underwear. "Seriously, it's super unprofessional!" she wrote on Facebook. (The firm maintains it was invited in by Cai's mother.) She also took to Yelp to warn others about her bad experience. The posts led to a threatening e-mail from Tuan Khuu attorney Keith Nguyen. Nguyen and his associates went ahead and filed that lawsuit, demanding the young woman pay up between $100,000 and $200,000 -- more than 100 times what she had in her bank account. Nguyen said he didn't feel bad at all about suing Cai. Cai didn't remove her review, though. Instead she fought back against the Khuu firm, all thanks to attorney Michael Fleming, who took her case pro bono. Fleming filed a motion arguing that, first and foremost, Cai's social media complaints were true. Second, she couldn't do much to damage the reputation of a firm that already had multiple poor reviews. He argued the lawsuit was a clear SLAPP (strategic Lawsuit Against Public Participation). Ultimately, the judge agreed with Fleming, ordering the Khuu firm to pay $26,831.55 in attorneys' fees.
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Lawyer Sues 20-Year-Old Student Who Gave a Bad Yelp Review, Loses Badly

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  • I wonder if they guy linking to the Ars report will get sued now...

  • Pro Bono (Score:2, Funny)

    by Anonymous Coward

    Sonny Bono was the best at everything (except skiing, that is)

    Babe, I got you babe.

  • The original article that Ars sourced was posted July 27, 2016.

    Well done, Ars, well done.

  • Non-zero sum (Score:5, Insightful)

    by jgullstr ( 2864603 ) on Friday December 02, 2016 @04:47PM (#53411423)
    I wonder what outcome the firm was expecting from this lawsuit? In what way does winning 200k imaginary dollars outweigh the reputation of them suing their own clients for sharing their experiences? Am I missing something?
    • Re:Non-zero sum (Score:5, Insightful)

      by godrik ( 1287354 ) on Friday December 02, 2016 @04:57PM (#53411507)

      They were certainly hoping that the client will negociate "no lawsuit, but I'll remove my review"

      • Then how often does this happen for the firm? Putting the company's reputation on the line for an isolated incident, where the reviewer demonstrably tells the truth, does not seem like a calculated move, especially if you're leaning on hope for victory. If you regularily need to suppress such incidents, then its just part of the business model. Or maybe I'm overthinking this.
        • by Calydor ( 739835 )

          She was a client that couldn't navigate her car insurance; what were the odds that she could find a way of actually going to court and winning instead of just calling them up in tears, promising to take down her review if they'd just leave her alone?

          • Plus the fact that when she went looking for a law firm before she found them. They probably weren't counting on her finding a competent lawyer this time around.

        • Considering the fact that there are no other Yelp reviews other than hers, I think that they have been pretty successful. Either that or nobody actually uses this law firm and/or Yelp...

    • by mysidia ( 191772 )

      If they had won their case, then they would probably have gotten various protective sealing orders and other tactics to keep details of the case from seeing the light of day.

    • They probably expected her to settle the case and provide free blow jobs for the entire firm.
    • Re:Non-zero sum (Score:5, Insightful)

      by Mr. Shotgun ( 832121 ) on Friday December 02, 2016 @05:34PM (#53411785)
      Intimidation.

      They were not intending to go through with the suit and were using the threat of having a $200,000 judgment against here as a way to pressure her into removing her review. They were hoping she would cower and hide away, not bitch SLAAP them for $26K with the help of an actual honest lawyer.

    • Comment removed based on user account deletion
    • Do you know how they catch monkeys by putting banana in a cage? We are only apes they say.

  • Let's all go on Yelp and call these motherfuckers out with bad reviews!

    I have been drinking and decided to shed some kharma. Yeah!
  • loses badly??? (Score:5, Interesting)

    by Wycliffe ( 116160 ) on Friday December 02, 2016 @05:09PM (#53411581) Homepage

    That doesn't sound like loses badly. That just sounds like a relatively normal loss. A normal loss should probably include attorney fees. I'm glad the student won and didn't end up having to pay money but the student was probably still out a ton of time and hassle and it didn't sound like there was any compensation to the student or punishment to the firm besides having to pay the other side's court cost. Again, glad the student fought it but the only thing the student got to show for it was to be able to keep their review online. The student should be rewarded somehow for fighting a frivolous lawsuit instead of taking the easy route and just deleting the review.

    • You mean like the $26k award of fees specifically mentioned in the summary?

      • "Attorney's fees" ... not a dime will go to her.

        She should have been paid at least prevailing wages for time spent on the case.

    • by DiEx-15 ( 959602 )

      That doesn't sound like loses badly. That just sounds like a relatively normal loss. A normal loss should probably include attorney fees. I'm glad the student won and didn't end up having to pay money but the student was probably still out a ton of time and hassle and it didn't sound like there was any compensation to the student or punishment to the firm besides having to pay the other side's court cost. Again, glad the student fought it but the only thing the student got to show for it was to be able to keep their review online. The student should be rewarded somehow for fighting a frivolous lawsuit instead of taking the easy route and just deleting the review.

      Clearly you are forgetting:

      - This will further darken the Law Firm's reputation. Yelp review or not.
      - The Negative PR from this clusterfuck isn't going to draw in new clients.
      - This isn't going to help them in the future. Especially if a high profile case comes up.

      So they have lost money. That isn't a big deal. It is the attention and court of public opinion that will last forever and do more harm than they want.

  • by AnthonywC ( 4415891 ) on Friday December 02, 2016 @05:34PM (#53411793)
    Most lawyers are pretty douchy in my experiences so can't say I am surprised, but this guy does now get some nice karma via Streisand Effect, even got a site dedicated to his name: http://keithnguyen.org/ [keithnguyen.org]
  • Well if there was any doubt left that this law firm sucked, this lawsuit will remove the doubt. Please sue me next.
  • FML, I'd like to "work for free" and only get paid $27k for a few hours/days work.

    Not really Pro Bono is it.

  • This bit :

    She didn't know how to navigate her car insurance and prove damages,

    She was in a collision ; OK, fine.

    She submits a claim for the damage to the vehicle and herself. Fine.

    The insurance company will ask for supporting documentation - police crime reference (since a drunk driver was mentioned, which is a crime in most countries I've head of ; the crash and injury may or may not be a separate crime ; also "dangerous driving", "driving without insurance", "taking and driving away" ; whatever else in

    • by Lehk228 ( 705449 )
      right after the insurance company tries to fuck you in the ass.
      • If you've got the documentation (which you do - only a fucking idiot sends all the copies fo their documentation to an insurance company, government department or anyone), the minute the insurance company tries to fuck you in the ass, you're taking the matter upstairs to the ombudsman. Which is why, in your first call to check if the documents have arrived, you ask the insurance company telephone-answering idiot for the ombudsman's phone number. They parse this, correctly, as "I know what my rights are, and

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