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Twitter Rolls Out New Anti-Abuse Tools 255

An anonymous reader writes: After facing criticism that it gives trolls and hatemongers a platform to intimidate people, Twitter has now rolled out a new set of tools and policies to handle abusive tweets. Previously, they only prohibited threats of violence that were "direct" and "specific," but now that's been expanded to all threats of violence or tweets promoting violence. They said, "Our previous policy was unduly narrow and limited our ability to act on certain kinds of threatening behavior." Twitter has also added non-permanent bans, as well as this: "[W]e have begun to test a product feature to help us identify suspected abusive Tweets and limit their reach. This feature takes into account a wide range of signals and context that frequently correlates with abuse including the age of the account itself, and the similarity of a Tweet to other content that our safety team has in the past independently determined to be abusive." Twitter's general counsel recently said, "Freedom of expression means little as our underlying philosophy if we continue to allow voices to be silenced because they are afraid to speak up. We need to do a better job combating abuse without chilling or silencing speech."
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Twitter Rolls Out New Anti-Abuse Tools

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  • Wonderful. (Score:3, Insightful)

    by B33rNinj4 ( 666756 ) on Tuesday April 21, 2015 @01:35PM (#49521781) Homepage Journal
    This will be abused by SJWs so fast. I cannot wait to see the fireworks.
    • Re:Wonderful. (Score:5, Insightful)

      by thedonger ( 1317951 ) on Tuesday April 21, 2015 @01:41PM (#49521851)

      Spend any amount of time on Twitter and it is clear that "abuse" in forms other than malicious is rampant. For example, the guy with 17k followers who follows 18k people. His whole Twitter ring is a meaningless bunch of follows/followers/retweets designed to make people look (or feel) popular. In the end, it is just noise.

    • Or "anti-abuse" trolls.

    • Re:Wonderful. (Score:4, Insightful)

      by serviscope_minor ( 664417 ) on Tuesday April 21, 2015 @01:49PM (#49521929) Journal

      This will be abused by SJWs so fast.

      Yeah, it's utterly unacceptable that people complain about rape and death threats. I have a good idea: we should spam their twitter feeds with MORE rape and death threats until they see the error of their ways.

      That will teach those SJWs a really good lesson!

      BTW: at this point SJW doesn't actually mean anything. It's just used as a "shit I hate on the internet" invective. There is no consistency in its use and people use it as a means of either rabble rousing or ad-homenim by trying to shut down a debate by flinging poo rather than actually engaging in a rational discussion.

      Like your post for example.

      • Re: (Score:2, Informative)

        Yeah because it's not like SJWs are the very people committing the overwhelming majority of abuse, screaming racial slurs at people, and have a history of real world crime and violence to back it up. It's not like they don't have a proven history of doxing so widespread and severe that sending a rape victim's information to a rapist isn't even surprising for them. It's not like their use of hate speech is so common, and so vitriolic, that they've invented new slurs to go with their threats of death and viol

        • Re: (Score:3, Insightful)

          by ctid ( 449118 )

          You can't just state that as a bald fact, because the whole of the media is reporting the exact opposite. All you need to do is to cite some examples.

          • Re: (Score:3, Informative)

            by Anonymous Coward

            If the "whole of media" lied about surviving having jumped off a cliff would you simply believe them?

            The truth is plainly obivous. The whole of media is lying about online harassment. Here's one such hit-piece where they spread their lies. [go.com] In this one they selected an example post of what will not be tolerated -- violent hateful language -- the poster having been banned for it, and then the media said that this is the normal comment, even encouraged failing to mention that it will actually get you banned

        • by AmiMoJo ( 196126 )

          Links? Claims like that need proof, not least so that it can be handed over to the FBI. You know they have an active investigation into GamerGate and particularly the harassment of women like Quinn and Sarkeesian, right? If what you say is true I'm sure they would be very interested in this information, backed up by proper evidence of course.

      • Rape and death threats were already banned (and are, in fact, illegal). This sounds way broader than that.

      • This will be abused by SJWs so fast.

        Yeah, it's utterly unacceptable that people complain about rape and death threats. I have a good idea: we should spam their twitter feeds with MORE rape and death threats until they see the error of their ways.

        That will teach those SJWs a really good lesson!

        BTW: at this point SJW doesn't actually mean anything. It's just used as a "shit I hate on the internet" invective. There is no consistency in its use and people use it as a means of either rabble rousing or ad-homenim by trying to shut down a debate by flinging poo rather than actually engaging in a rational discussion.

        Like your post for example.

        SJW is a non-starter, as you say. However, when I was young I'd say some seriously nasty things to my best friend and he'd do the same to me - it was a running inside joke. Anyone looking in from the outside would think we were the most racist, sexist, awful human beings when in reality it was the absurdity of what we were saying that we thought was funny. The problem is with public tools like this that people can't tell the difference between something like that and something genuinely hurtful. I certa

        • by ctid ( 449118 )

          The way you talk to your best friend is not the same as the way you talk to strangers on the internet. Nobody cares what you say to your friends, apart from you and them. Twitter feels that it needs to take a specific and direct interest in the invective directed at some of its users. This is a different thing altogether.

    • Re:Wonderful. (Score:4, Interesting)

      by Shadow of Eternity ( 795165 ) on Tuesday April 21, 2015 @01:57PM (#49522019)

      Twitter's hypocrisy was eyeroll worthy before, but it's just outright silly now. They're trying to pander to the very group of people with a history of doxing, threats, and hate speech so vitriolic and pathological that they've had to invent new slurs to keep up with the sheer level of hate they're trying to convey.

      It's going to be interesting to see what mindbending excuses Twitter comes up with to continue allowing people like Randi Harper to stay unbanned despite publicly admitting to doxing and threatening to dox others, or Zoe Quinn after also doxing people, or Geordie Tait after his epic multi thousand word racist rant, or...

      • Re:Wonderful. (Score:5, Interesting)

        by Jane Q. Public ( 1010737 ) on Tuesday April 21, 2015 @03:08PM (#49522679)

        Twitter's hypocrisy was eyeroll worthy before, but it's just outright silly now.

        I could be wrong, but I took your "SJW" comment to be a reference to those who abuse the "report for abuse" button.

        This is a real phenomenon. Twitter has a history of suspending people for reported abuse, when in fact the "offending" party hadn't abused anyone or anything at all. For some people, like modding "troll" rather than "disagree", it has become synonymous for "I don't like this person, so I'm going to do something nasty".

        To compound the problem further, Twitter doesn't tell the "offending" party what they did wrong. Occasionally -- not always by any means -- they will let people know what the "offending" Tweet was, but not specifically what was wrong with it or why anyone objected.

        Twitter could easily do that without revealing the name or names of the complainants. But insisting that people stop "abuse" when they don't even know WHAT people complained about, is completely unreasonable in an atmosphere of "report abuse because I don't agree".

        • That's exactly who I'm talking about. People who use twitter's report function as a weapon against anyone they dislike while openly committing outright doxing and screaming racial slurs and death threats themselves.

          • by ctid ( 449118 )

            No doubt you can link us to these people. I'm sure many people here would be interested to see some examples.

          • Oh yes, you seem to be one of the crowd that accuse Zoe Quinn of everything that was actually done to her to presumably destract from everything that WAS done to her.

            What on earth do you have against her? And did you base that on things 4channers posted to the internet? Are your standards for evidence always so low?

      • Comment removed based on user account deletion
    • Re: (Score:2, Funny)

      by Anonymous Coward

      This will be abused by SJWs so fast. I cannot wait to see the fireworks.

      Oh man. You're going to have to find some other method of harassing those annoying SJWs that is still violent-threat-friendly. It's like the internet is over now!!!!

    • by ctid ( 449118 )

      What makes you say that? Can you give examples or some reason for you to hold this view?

  • by Needs2BeSaid ( 4062029 ) on Tuesday April 21, 2015 @01:53PM (#49521983) Homepage
    ISIS ruins everything. Terrorists are why we can't have nice things.
    • What do terrorist have to do with the 16 year old that logs into Twitter and write "YOUR A TARD" in someone else's twitter feed?

      • "You're a tard" is not equal to "threats of violence or tweets promoting violence". On a side note, most people called a "tard" probably exhibit some forms of mental retardation.
        • They made a change to their "violent threats policy" but they are also dealing with abuse in general as stated in the article: "This is to deal with all abusive tweets."

          Many twitter users have been threatened by "non terrorist" individuals just because they don't like what they do or have done. Sure, social media can be used by terrorists but they aren't the bulk of the concerns. The KKK aren't a terrorist group (although that's debatable in Canada based on new legislature that was released last year) yet t

        • "You're a tard" would be almost acceptable. The main problem is that they can't even be bothered with proper capitalization or grammar and, thus, write shit like "YOUR A TARD". But, then, I guess it does take one to know one, eh?
  • by Crashmarik ( 635988 ) on Tuesday April 21, 2015 @02:00PM (#49522041)

    Is handing out torches to angry villagers. Going to be interesting to see how they square this.

    • by AmiMoJo ( 196126 )

      I'm curious to know if you have any evidence of this. I don't meant blog posts by people protesting their innocence and claiming to have know idea why Twitter suspended their accounts, I mean actual evidence of people abusing the report button and Twitter acting without first reviewing the tweets in question.

    • Is handing out torches to angry villagers. Going to be interesting to see how they square this.

      Shouldn't that be everybody's business model, supplying a need for the largest market? Do you think there are more angry villagers, or more victims being lynched?

  • Unless this is meat-space curated, this could unintentionally play right into the hands of trolls or anyone who believes any criticism of their '140 of wisdom' is a threat.
  • by NotDrWho ( 3543773 ) on Tuesday April 21, 2015 @02:10PM (#49522143)

    "Freedom of expression means little as our underlying philosophy if we continue to allow voices to be silenced because they are afraid to speak up."

    So to protect against silencing, you're going to silence?

    • Re: (Score:2, Interesting)

      by ctid ( 449118 )

      There is nothing bizarre about it. Not all voices are equally desirable. To give an example, there are a number of women working in the games space who are targeted every time they express any sort of view. Some of these threats are simply extraordinarily disgusting. It is surely no surprise that Twitter wants to target ("silence" if you will) people who threaten other users?

      • by NotDrWho ( 3543773 ) on Tuesday April 21, 2015 @02:44PM (#49522465)

        Can I be the one who decides who is undesirable and gets silenced?

        • I've been downvoted to oblivion on Ars for saying this very thing. Everyone love this stuff until the censor starts filtering their own posts.

          • by ctid ( 449118 )

            Your comment is idiotic. If people are threatening to rape and murder other users of twitter, it is entirely rational for twitter to attempt to put a stop to that. That is not "censorship". You can still say whatever you want. Twitter does not have to host what you want to say.

        • by ctid ( 449118 )

          I doubt if anyone will get banned and be surprised about it. It's clear they have the "rape and murder" crowd in mind.

          • Re: (Score:2, Insightful)

            You should spend some time reading the comments section of the Guardian before being so sure about this. The Guardian has a policy that you cannot post comments that insult or offend the journalists. Because, you know, that'd result in a hostile and threatening environment, or whatever.

            The result is that comments which point out bias, or even factually inaccurate statements, have a habit of being rapidly deleted. Because implying that a journalist has an agenda or might not have done proper journalism could

            • by ctid ( 449118 ) on Tuesday April 21, 2015 @06:07PM (#49524031) Homepage

              I live in the UK and I regularly read the Guardian. I'm not sure what that has to do with twitter, save that they are both private organisations and can impose their own rules on their own space. Why do you care? If you have a blog, you can do this yourself. Or not. It's up to whoever owns the space isn't it?

              I don't see the relevance of the UK police's behaviour. This story is about twitter and how they are trying to control their own space. They are allowed to do that, regardless of what you think. Why you think the UK police are connected to twitter is a mystery to me.

              If Twitter decides that any threatening or harmful tweet is to be erased, half of Twitter could end up being thrown out. It's too bad their new CEO is on the warpath about this.

              This is an obvious straw man.

              People who received threatening tweets or whatever, could always just log off and stop seeing them.

              This gets to the heart of the matter. Of course people who are threatened could just go away. But I think that the overwhelming majority of people want the people doing the threatening to go away. I guess Twitter, a commercial organisation, has made a calculation that they would prefer the people who threaten others to leave. It's their site and it's entirely up to them how they manage it, what sort of behaviour they want to allow and what they should do about people who won't behave.

              • I was responding to your post that read:

                I doubt if anyone will get banned and be surprised about it

                and I argued that people will be surprised because the policies will inevitably be arbitrary and rather biased. The surprising way the UK police enforce very very similar rules on Twitter users as Twitter now wants to enforce itself is highly relevant to that point.

                You seem to think I said Twitter shouldn't be allowed to do this, or some other argument about ownership of private spaces. I didn't mention it, th

        • by SydShamino ( 547793 ) on Tuesday April 21, 2015 @05:32PM (#49523803)

          Can I be the one who decides who is undesirable and gets silenced?

          Absolutely. Create and popularize the NotDrWhoNet communications platform, and you can make those decisions. For your platform.

        • Can I be the one who decides who is undesirable and gets silenced?

          No, that's Anakin Skywalker's job.

      • To give an example, there are a number of women working in the games space who are targeted every time they express any sort of view. Some of these threats are simply extraordinarily disgusting.

        "Targeted"? What exactly do you mean by that?

        If you mean that people disagree loudly and vigorously when they speak, well, welcome to being an adult.

        If you mean that people threaten them, an actual, credible threat is a crime. And in such instance Twitter should be forwarding info to help the police to catch the

    • by AmiMoJo ( 196126 )

      If you didn't like what a political candidate was saying would you send them death threats, or perhaps start to scream abuse at them whenever they appear in public? Would you expect to be allowed to do that, for others to accept it and allow you to carry on because hay, it's freedom of speech and you mustn't be silenced?

      There is never absolute freedom of speech. At some point threats become a criminal matter. Even just abuse has to be dealt with to allow there to be a debate. Away from the mainstream there

      • If you didn't like what a political candidate was saying would you send them death threats

        No, because that would be illegal.

        or perhaps start to scream abuse at them whenever they appear in public?

        Their definition of "abuse" or mine?

    • So to protect against silencing, you're going to silence?

      Well let's put it this way. Say a nation has no laws against kidnapping and forced imprisonment. Then they decide it's time to ban such things and announce a new law, kidnapping and forced imprisonment are now criminal offences carrying a three-to-ten year prison sentence if convicted.

      So of course people come out with "What? That's your solution? Protect against imprisoning people by imprisoning people?". Yes, sometime in order to protect the freedom of some people we must restrict the freedom of other peop

    • So to protect against silencing, you're going to silence?

      Well, if one bully can silence 100 shrinking violets, by removing the bully, twitter will get less silence as the shrinking violets have conversations about how important everyones feelings are on whatever subject matter is worth tweeting about.

      If your goal was to get as many eyeballs looking at ads on your platform, wouldn't you trade one bully for 100 shrinking violets?

  • Comment removed based on user account deletion
  • There's no question that better Twitter abuse controls are needed...

    But I really hope they are careful to be even-handed about what they consider abuse, as it's REALLY easy to consider everything one side of an issue says is "abuse" and silence them permanently.

    I also wonder how this will square with some people on Twitter who aren't necessarily abusive, but really like swearing. Could they be at greater risk of being banned?

  • by clonehappy ( 655530 ) on Tuesday April 21, 2015 @03:55PM (#49523153)

    "We need to find a way quash free speech on our network while maintaining the illusion to our users that we are not quashing free speech."

    Just like 'old Zuck said, most of their users are dumb fucks [gawker.com], too.

  • ... SJW. My feet stink and I don't love Jesus.

  • by russotto ( 537200 ) on Wednesday April 22, 2015 @04:04AM (#49526159) Journal

    Let's see if they start using the banhammer for #killallmen and the like. I wouldn't be holding my breath.

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