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EU Businesses Your Rights Online

EU's Online Shoppers Get an Extended "Cooling Off Period" 140

mrspoonsi (2955715) writes with word of a new extension to European consumer protection laws: Previously, anyone who bought a product online was allowed seven business days during which they were able to change their mind and return the product for a full refund. This 'cooling-off period,' during which a refund can be requested without being required to give a reason for the cancellation, has now been extended to fourteen calendar days from the date on which the goods are received. Online retailers and providers are now also banned from 'pre-ticking' optional extras on order forms, such as those adding insurance to the cost of a purchase. For the first time, laws have also been introduced to offer a cooling-off period for digital content, including music, films and books, as BBC News reports. Consumers may now cancel an order for digital content within fourteen days, but only if they have not downloaded it.
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EU's Online Shoppers Get an Extended "Cooling Off Period"

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  • Re:Wait what? (Score:5, Insightful)

    by blackraven14250 ( 902843 ) on Saturday June 14, 2014 @10:32AM (#47236243)

    Consumers may now cancel an order for digital content within fourteen days, but only if they have not downloaded it.


  • RMA (Score:4, Insightful)

    by Thanshin ( 1188877 ) on Saturday June 14, 2014 @10:34AM (#47236251)

    Based on my personal experience, this is not new.

    The "desist" period has been two weeks for quite a while in many online retailers.

    (Very convenient when discussing over an RMA.)

  • Re:Buyer's Remorse (Score:5, Insightful)

    by gnupun ( 752725 ) on Saturday June 14, 2014 @10:51AM (#47236323)

    A buyer should have no more rights to reverse a sale than a seller.

    In many cases, you don't know what you're buying on the internet until you receive it. For example, the product looks/works good on the website, but not in real life. It's hard to determine from the website info and pic that the product is good. The size could be wrong (shoes for eg).

    I think this is great for online shopping, but also likely to be abused in some cases.

  • Re:Buyer's Remorse (Score:4, Insightful)

    by Mike Mentalist ( 544984 ) on Saturday June 14, 2014 @03:03PM (#47237337) Homepage
    It happens a lot here in Germany, people ordering e.g. clothing (several trousers, shirt, etc.) and only keeping the ones they like, sending the rest back again. It really is pretty common, people use the right to return merchandise bought online as a replacement for trying out various items at a shop.

    That's not an example of abuse of the system, it's an example of the system working in just about the only way it can work.

    People wouldn't be willing to buy clothes online if they couldn't send back what didn't fit or look good on them.

The only perfect science is hind-sight.