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EU Businesses Your Rights Online

EU's Online Shoppers Get an Extended "Cooling Off Period" 140

mrspoonsi (2955715) writes with word of a new extension to European consumer protection laws: Previously, anyone who bought a product online was allowed seven business days during which they were able to change their mind and return the product for a full refund. This 'cooling-off period,' during which a refund can be requested without being required to give a reason for the cancellation, has now been extended to fourteen calendar days from the date on which the goods are received. Online retailers and providers are now also banned from 'pre-ticking' optional extras on order forms, such as those adding insurance to the cost of a purchase. For the first time, laws have also been introduced to offer a cooling-off period for digital content, including music, films and books, as BBC News reports. Consumers may now cancel an order for digital content within fourteen days, but only if they have not downloaded it.
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EU's Online Shoppers Get an Extended "Cooling Off Period"

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  • by petes_PoV ( 912422 ) on Saturday June 14, 2014 @10:45AM (#47236299)
    So basically, you knocked out that comment after reading the headline - but without bothering to read even the first line, which explained it. Let me help you out there:

    anyone who bought a product online

    So this clearly refers to ONLINE PURCHASES. Ones where you are depended on the seller's description and require that to be accurate: neither over-selling the product nor lying about its state, condition or fitness for purpose. In these cases the seller clearly has an advantage and this extension tot he law is meant to rebalance the trading positions.

  • Re:Great (Score:5, Informative)

    by newcastlejon ( 1483695 ) on Saturday June 14, 2014 @11:34AM (#47236493)

    The ones you mention are American companies and thus does not have to follow European law...

    ...unless they trade in Europe.

Exceptions prove the rule, and wreck the budget. -- Miller