from the the-commercials-are-coming-from-inside-the-house dept.
coondoggie writes "Cisco this week unveiled software designed to let companies track customers and prospects on social media networks like Twitter, Facebook, blogs and other public forums and sites. Cisco SocialMiner allows users to monitor status updates, forum posts and blogs of customers so they can be alerted of conversations related to their brand. The software is designed to not only enable enterprises to monitor the conversations of their customers but to engage those that require service, Cisco says."
Thus mathematics may be defined as the subject in which we never know
what we are talking about, nor whether what we are saying is true.
-- Bertrand Russell