AOL Allegedly Censors 'Email Tax' Opponents 162
Mediacitizen writes "AOL was accused yesterday of censoring email to AOL customers that included a link to a site opposing AOL's proposed 'email tax.' Over 300 people reported that they had tried sending AOL subscribers messages that contained a link to www.DearAOL.com, but received a bounceback message informing them that their email 'failed permanently.' After the DearAOL.com Coalition -- 600 organizations convened by Free Press, MoveOn and EFF -- notified the press of this blocking, AOL quickly cleared the opposition URL from their filters, alleging a 'software glitch.'"
AOL alienating its customers... (Score:5, Interesting)
This does not bode well for the acceptance of e-mail tax. As if the general public wasn't against it in the first place.
Re:AOL alienating its customers... (Score:3, Informative)
Because you had doubts? AOL is a for-profit organization, not a charity. Corporations do the most heinous, immoral things if they can get away with it. When they can't get away with it, they don't do it, not because they're afraid to look bad, but because it displeases customers and therefore hurts the bottomline.
In short: it's all about money.
Urge everyone to Cancel their AOL subscription (Score:3, Informative)
It IS a software glitch (Score:4, Funny)
Re:AOL alienating its customers... (Score:4, Insightful)
Re:AOL alienating its customers... (Score:4, Informative)
I think MS certainly would...they've been accused of blocking GMail invites before, though they never admitted to doing it:
http://www.gizmodo.com/archives/is-hotmail-blocki
http://news.zdnet.co.uk/internet/0,39020369,39157
http://google.weblogsinc.com/2004/06/23/hotmail-b
Natural selection? Ha! (Score:3, Funny)
Re:Natural selection? Ha! (Score:2)
Re:AOL alienating its customers... (Score:5, Insightful)
AOL has to protect its members from all sorts of attacks, and included in these are phishing and URL redirection that often come from email solicitation. AOL could simply have had a filter that would not link to anything with AOL in the URL except from specific sources (you see where I'm going with this
Sure, there is always an air of Big Brother and evil corporations trying to oppress something
Re:AOL alienating its customers... (Score:2)
AOL has to protect its members from all sorts of attacks, and included in these are phishing and URL redirection that often come from email solicitation. AOL could simply have had a filter that would not link to anything with AOL in the URL except from specific sources (you see where I'm going with this ...).
Either way, it demonstrates clearly that if you want to get your email, don't use AOL. I'm just as sick of all the spam as the next guy, but AOL's efforts to block it tend to do at least as much har
Re:AOL alienating its customers... (Score:4, Insightful)
Do you think any significant quantity of AOL's users care about things like this? There are two and only two things that will get AOL's attention: legislation/legal action or if really popular websites started to block AOL users from using their services. If MySpace blocked all traffic from AOL users until AOL scrapped their email tax and fired the person who blocked this email then (after the necessary lawsuits which AOL would ultimately lose) AOL would fire the person responsible for blocking these emails (or at least a very public scapegoat) and would scrap the email tax.
Ain't gonna happen though.
Re:AOL alienating its customers... (Score:4, Funny)
Come on, this is AOL we're talking about. I could actually believe it is a software glitch.
Note, I said "could".
Re:AOL alienating its customers... (Score:2)
And none of it would have been at all interesting to AOL
Re:AOL alienating its customers... (Score:1)
Especially when there isn't such a tax to begin with. Goodmail is no different than Habeas or Bonded Sender, or any of the other whitelist schemes. If you have some privileged knowledge about what AOL is doing with the default disposition of non-Goodmail-branded mail, then by all means share it. What one marketing wonk said months ago has been retracted over and over, and I suspect that the default disposition is going to be pretty much the sa
Re:AOL alienating its customers... (Score:3, Funny)
You have to give them a credit. They did not say "dog ate the line from
Disclaimer. My filter is set to Funny:-6
Re:AOL alienating its customers... (Score:2, Funny)
Re:AOL alienating its customers... (Score:2, Informative)
YOU!!!! The Devil! (Score:5, Funny)
AOL Rep: Thank you for waiting on hold for 53 minutes listening to the same 20 second recording over and over, how may I help you?
ME: I'd like to cancel AOL.
AOL Rep: Okay, no problem*. (*This is a trick)
ME: Great.
AOL Rep: I need to get your screen name.
ME: It's AOLSucks29785. I called myself that because AOLSucks1 through AOLSucks29784 were already taken.
AOL Rep: Do you live at 5022 Pheasant Circle, the white house with the blue shutters and a green Toyota parked in the front? Was you last telephone bill for $36.17? Did you have sex two nights ago for 28 minutes and could stand to put a little bit more fiber in your diet?
ME: [nervously] Uhhh... yeah.
AOL Rep: Okay, I've got you pulled up in our system. For verification purposes, what's your mother's maiden name?
ME: Henderson.
AOL Rep: I'm sorry, that's not correct.
ME: Um, yeah it is.
AOL Rep: Not according to our records. Has it changed recently?
ME: No, it's my mother's goddamn maiden name. It's been the same, like, forever.
AOL Rep: Well that's not what our computer says.
ME: I don't care about that, her maiden name is Henderson!
AOL Rep: Maybe when we first asked you, you told us her middle name instead of her maiden name.
ME: Well, her middle name is Sue.
AOL Rep: Nope, that's not it either. Try it one more time. What's your mother's maiden name?
ME: HENDERSON!
AOL Rep: Well why didn't you say that in the first place? Why did you tell me her maiden name was Williams?
ME: I DIDN'T!!
AOL Rep: Sir, I need you to calm down and speak to me respectfully or I will end this conversation.
ME: Look, I just need to cancel my AOL account. And please, don't waste your time or mine trying to read me that stupid script to get me to stay? Okay? I went through it before. The one where you ask me what I use the Internet for, and I tell you, and then you tell me all the ways that AOL supposedly makes it easier... don't do that. I just want to cancel.
AOL Rep: That's not a problem at all.
ME: Good.
AOL Rep: I would hate if someone used a script on me too.
ME: Well, exactly.
AOL Rep: So may I ask what sorts of things you use the Internet for?
ME: Dammit, you're using the script on me.
AOL Rep: No, sir, I wasn't. I was just making friendly conversation.
ME: I didn't call for friendly conversation, I called to get you to cancel a $30.00 per month bill for dial-up Internet when I can get super-fast high speed Internet for $19.99 per month.
AOL Rep: I bet that makes it really easy to watch movies and music videos online!
ME: I suppose, but --
AOL Rep: Did you know that AOL has a movie and music video service for high-speed internet that --
ME: Are you out of your mind?
AOL Rep: For just a low monthly fee, you can keep AOL and use it with your high-speed Internet!
ME: Why on God's Green Earth would I do that?
AOL Rep: AOL is so easy to use!
ME: I don't need Playskool Internet on my computer. I am capable of using a normal web browser.
AOL Rep: But it's --
ME: Just cancel my damn subscription.
Of course, two months later, what shows up on my credit card? AOL, charging me for their super-cool high-speed internet product that I specifically told them I didn't want. And in closing, I hate you forever.
Re:YOU!!!! The Devil! (Score:4, Interesting)
Opposing Opinion (Score:5, Interesting)
Well, yeah, no kidding. Since when did the "public interest" pay AOL for anything? Unless there is a law which says AOL cannot filter its "own" servers, too bad. It is AOL's right to do anything like this it wants to.
Is this the best thing to do? Obviously not, however don't be shocked when it does happen. Unless you control your own email completely (from the ISP right down to the server) you are relying on someone else. And that someone else ultimately has their interests in mind before yours.
Now, do some companies care about your interest? Sure, but they are not going to place your interest above theirs, otherwise they will be out of business. Supressing propangda which might cost you money; I don't think any business wouldn't consider that; and most, if not all, would try it.
Re:Opposing Opinion (Score:3, Interesting)
I'm not a legal expert, but is there any "common carrier" issue here? An implication that if they start censoring to suit their own purposes, they might end up being responsible for illegal activities that might happen to use their mail servers?
I guess it's kind of thorny, because a logical ext
Re:Opposing Opinion (Score:2)
> is there any "common carrier" issue here?
I think there is, but the resolution is not (currently) in favor of the consumer. For some reason, the companies that have the big bucks had a bigger voice in the Telecommuncations Bills than the consumers. Why is that?
Lessig had some typically apt comments [lessig.org].
Re:Opposing Opinion (Score:1, Offtopic)
Because we live in a corrupt country where, if you have enough money, can buy every politician all the way up to and including the president. He, GWB, is already owned by Saudi Arabia and Halliburton, so you know he cares as much about you and me, as he cares about a fart in the wind.
Re:Opposing Opinion (Score:2)
Re:Opposing Opinion (Score:1)
Re:Opposing Opinion (Score:2)
Spammers are spammers because of their tactics, and the more they have to bend over backwards to ply their vile trade and included deceptive things to try to break through people who clearly don't want to listen to them, the easier the distinction is to make. The bulk nature of what they do is also a big signal.
And as you imply, filtering a specific message about yourse
Re:Opposing Opinion (Score:2)
Re:Opposing Opinion (Score:2, Insightful)
That sentence about the "public interest" is misleading, as well. Sure, AOL doesn't need the public interest in the way an elected official does, but if you replace " the public interest" with "demand" (both are "what the people want"), I think the irrationality of AOL's actions becomes clear.
Re:Opposing Opinion (Score:2)
Of course, the logical conclusion to your argument is that we can't expect to have common standards for anything, ever. Apparently any company will break those standards when it's short-term profitable to do so, and those situations will occur frequently. Therefore we can't expect to maintain o
Re:Opposing Opinion (Score:2)
Look at the high defination DVD stand
Re:Opposing Opinion (Score:2)
I don't trust them to act out of the goodmess of their hearts. I trust them because I'm paying them, we have a contract. If AOL isn't giving their customers the working inboxes email they are paying them for, surely there's a si
Yadda, yadda, yadda (Score:2)
Re:Opposing Opinion (Score:3, Insightful)
sorry, my bad
Software Glitch? Yeah right. (Score:1, Funny)
Re:Software Glitch? Yeah right. (Score:1)
The future of "free speech" (Score:2)
Re:The future of "free speech" (Score:2)
[automatically interrupted/edited by AOL software]
[AOL, the future is here]
[Do you have AOL broadband? Try now!]
[AOL is my friend]
[This post and all future posts and all content are now owned by AOL]
[Copyright (c) 1984 AOL/Time Warner All your rights are ours]
Re:The future of "free speech" (Score:1)
Re:The future of "free speech" (Score:4, Insightful)
You get caller ID
Telemarketing company pays extra to block caller ID on all outbound calls
You pay extra for an unlisted number
Telemarketing company pays extre for list of unlsted numbers
You pay for call block
Telemarketing company pays to bypass call block
Re:The future of "free speech" (Score:3, Interesting)
I've actually tried calling some of the caller ID #'s that have shown up that are a telemarketing contractor or subcontractor and wound up with either a dead-end recording or a busy signal.
So CID #'s are next to useless in the immediate time being, only worthwhile to a person putting together a lawsuit agianst the joker that stacks call upon call
Re:The future of "free speech" (Score:3, Informative)
Re:The future of "free speech" (Score:2)
You install and configure Asterix.
You "greylist" unknown numbers.
You blacklist any numbers known to come from phonespammers or anyone else you don't want calls from.
Phonespammer company can't bypass your system, phone company doesn't control it, you don't get the annoying calls.
People still use AOL?!?! (Score:3)
I remember when AOL was useful, back in the dialup BBS days. But seriously... why would anyone in their right mind still use AOL? The fact that they still survive is absolutely impressive. There is no need for AOL. If you use it, just stop and go with another provider.
http://religiousfreaks.com/ [religiousfreaks.com]Nah, Compuserve was better (Score:2)
Re:People still use AOL?!?! (Score:2)
You have a good memory. I can't remember AOL being useful ever, if you exclude the free diskettes. Back in the days, even Compuserve was a preferable option...
Re:People still use AOL?!?! (Score:3, Insightful)
I've tried to get her to move off. USfamily.net is $8.25/month. I would think saaving a single mom with a 16 year old $13/month would be a good thing.
AOL isn't marketing to the
Picking up chicks (Score:1, Offtopic)
Re:People still use AOL?!?! (Score:4, Interesting)
A large section of the population are idiots. These people can't figure out how to work a thermostat let alone the internet.
My boss is amoung them. I enjoy working for her, but we have been trying to wean her off AOL ever since work got a DSL line. That's right the company has a DSL line and spends whatever a month just for her AOL. She is the only one who wants it. She get's confused whenever we try to hide it on her. Heck she gets confused whenever we make minor changes.
As I said i do enjoy working for her(the side benefits aren't bad for the job) but she can't figure out how to download a file, or where to find it once it was downloaded. Those Concepts are above her head, and will always be that way.
so for her AOL is good. It's safe, and everything is in one place for her to use.
Re:People still use AOL?!?! (Score:2)
The people still on AOL just don't know any better becasue they have never tred anything else.
Re:People still use AOL?!?! (Score:2)
You're hitting that, aren't you?
Re:People still use AOL?!?! (Score:2)
Nope her Daughter is on my list(and age bracket) though
Re:People still use AOL?!?! (Score:2)
Re:People still use AOL?!?! (Score:2)
$26/month seems to be [aol.com] their AOL-and-a-connection pricing, whether it's DSL or dial-up.
Brand name! (Score:2)
Re:People still use AOL?!?! (Score:2)
Stupid, but legal (Score:4, Insightful)
Time for AOL users to kick off the training wheels (Score:2, Insightful)
I like that excuse... (Score:1)
yeah baby!
This is actually FUNNY (Score:4, Insightful)
I can see the future where such 'news articles' cause havoc at the next shareholder's meetings... sadly, that day has not yet arrived, but as the world of commerce gets flatter, it will...
Re:This is actually FUNNY (Score:2)
Re:This is actually FUNNY (Score:1)
As far as Google goes, they're too young to have done anything "evil" yet. Many might argue that they already see them going down that path.
Re:This is actually FUNNY (Score:1)
Wrong. Case in point [google.cn]
Re:This is actually FUNNY (Score:2)
As we all already know... (Score:1, Insightful)
"software glitch" (Score:5, Insightful)
Re:"software glitch" (Score:3, Funny)
It might've been a 'glitch' (Score:4, Interesting)
If they use heuristics and other methods for spam filtering that don't always work 100% reliably (I've had legit e-mail end up in the spam bin), it legitimately could have been because their spam filter just decided it was spam, and started dumping it. I'm not defending AOL, I think they suck, but just offering an alternate line of thought. Many ISPs use a human-based filter, the company I work for runs into it all the time, people sign up for our mailing list, and rather than cancel when they're done with it, they just click the "report as spam" button, and then all of our company is on their shit-list, even to those users who want to get our e-mails. Especially if somebody was mass-mailing AOL users that e-mail, it seems likely.
-JesseRe:It might've been a 'glitch' (Score:3, Interesting)
This case dealt with URLs in the message body, but let's consider a similar circumstance with the sending address and mail server name.
Suppose AOL decides to block mail from servers that claim to be part of aol.com, but aren't at one of their own IP addresses. Now suppose someone miscodes the filter to match "aol.com" instead of ".aol.com". So when they test it with fakename.aol.com, it trips the rule and triggers a "possi
Re:It might've been a 'glitch' (Score:2)
Yeah, that's all that I'm saying. The possibility certainly exists for it to be a mistake. It also seems _really_ brazen of AOL if they actually did it on-purpose, especially considering how obviously it is. Companies that do bad things don't typically do bad things that are out in the open and so blatantly obvious. Like... if they wanted to block it, why send back a response e-mail at all, just make the sender think their mail got through. If they were being malicious, they sure are bad at it :)
-Jesse
rule #2 (Score:1)
while i think it's a lousy pr decision, i don't think they're wrong for keeping emails out of their users' inbox that may be harmful to their business. on the contrary,
Re:rule #2 (Score:2)
I'm sorry but It's not considered proper or legal to snoop someone's physical mail even as a private company.. and internet service providers as and industry are in full control over all "routes" for email just as the government is in control of all "routes" for us postage.
I fail to see the functional difference, and as such ISP's should be held to the same constitutional standards as their
Re:rule #2 (Score:2)
one case:
spamsoap.
This spam filter blanket blocks all gmail addresses. It is anticompetitive and effectively prevents my entire family's communication with anyone contracting with this company.
My server, my rules. (Score:3, Insightful)
That's a key issue: AOL's mail filters are not accountable to MoveOn, the EFF, Craigslist, or anyone else involved in DearAOL. They are accountable only to AOL and AOL's users.
SPAM? (Score:3, Interesting)
Sounds like a good candidate for a SPAM filter if you ask me.
Re:SPAM? (Score:3, Informative)
It's amazing how much ignorance about spam, spam filtering, and Goodmail is freely available these days. Maybe somebody should tax ignorance? You say something stupid, "DING!" it costs you ten cents.
Say "goodbye" to your common carrier status, AOL (Score:5, Interesting)
Re:Say "goodbye" to your common carrier status, AO (Score:2)
Also, note that from the wiki entry on common carriers [wikipedia.com] ISPs aren't considered telecommunications services (where common carrier status applies)...they're "information services":
AOL - irking customers since 1983 (Score:4, Insightful)
AOL exists on name recognition and the ignorance of the customers that choose to use them as an ISP. Nothing new here. As such, this becomes the modus operandi for everything it does... "let's block these mails, but show them as bounced messages... our users are too dumb to know the difference anyway, right?" Still, nothing new here.
But AOL itself is stupid, thinking that EVERYONE is so blissfully unaware of it's business practices. Even moreso, that anyone would be OK with it.
I don't know which is worse... that AOL thinks it can get away with an e-mail tax, that it can censor e-mails opposing it, or that it thought it was perfectly OK to do either (or both).
Hey, AOL... there are still parts of your feet still down there... keep shooting.
The common user needs to understand this situation (Score:3, Insightful)
ISPs in my experience have an attitude that it is their service and the users who depend on it are merely 'subs' (subscribers). While this perception may in fact be accurate, most users see it as 'their service' and view the ISP merely as a provider. So on one hand, most users spend their days thinking they are the 'always right' and 'all powerful due to their dollar' consumer. On the other hand ISPs tend to see their users as 'fat dumb and happy till something needs maintenance'.
This dichotomy can exist, because in the end most users are too ignorant about IT to know what they can reasonably demand and not reasonably demand. A user is just as likely to call AOL to demand help with excel as they are about their mail being filtered.
In the end users don't own the service they are renting, but ISPs need to learn to respect the rights of their users. The only way that is going to happen is if somehow, Joe six pack gets as pissed about this, as he would be if someone was filtering his mail.
Crazy customers (Score:2, Funny)
Corporations always put shareholders first (Score:2, Insightful)
Good reason to sign on... (Score:3, Insightful)
Their petition states:
In February 2006, AOL announced that it would accept payment for incoming emails. For these certified emails, it would skip its usual anti-spam filters and guarantee delivery for cash. Our coalition believes that the free passage of email between Internet users is a vital part of what makes the Internet work. When ISPs demand a cut of "pay-to-send" email, they're raising tollbooths on the open Net, interfering with the passage of data by demanding protection money at the gates of their customers' computers.
Friends ... (Score:1, Funny)
Spread the word. Don't badger [badger, badger
Where's the problem? (Score:3, Insightful)
I do not like AOL, and that is why I am not an AOL subscriber.
You join as a subscriber, you play by their rules. Once you join, you make a connection to their network and, that's just it, you are on THEIR NETWORK. It is their land and their 'domain.' They make the laws - their rules. I think you get the point.
I don't see the issue (Score:3, Insightful)
This WAS spam was it not? The article clearly says that 300 people reported they couldn't send a copy of this email. If 300 people reported it, I can only imagine how many thousands tried to send it.
If I was a spam filter, and I saw thousands of copies of the same email going out, I'd filter it too.
Re:I don't see the issue (Score:1)
Re:I don't see the issue (Score:2)
Of course, from the reciving server's perspective, it's hard to tell the difference between hundreds of people trying to send the same email to a few people each, and hundreds of zombies trying to send the same email to a few people each.
This is one of many things that make accurate automatic spam classification a difficult problem, and why false positives continue to b
Re:I don't see the issue (Score:2)
My ISP is constantly throttling all the common torrent ports, and even blocks me sometimes from downloading certain popular copyrighted torrents. I suppose that is a sign of a nazi takeover.
google? (Score:2)
Logic (Score:2)
AOL's "email tax" is the first step down a slippery slope that will harm the Internet itself.
The "slippery slope" is a well known logical fallacy; why did they include it?
After all, I support their cause, but I can't put my name on a letter written like that!
Nice timing (Score:3, Interesting)
Re:Nice timing (Score:2)
Do it and do it now. The sooner we all cease to put up with this nonsense, the sooner it's over.
Software Glitch? (Score:2, Funny)
Comment on dearaol.com open letter (Score:2)
I'd like to comment on the ideological rant that is the dearaol.com open letter [dearaol.com]. Quotations are from that source.
The opening remarks set the theme and tone. Note that the tone is egregiously alarmist: "a threat to the free and open Internet" indeed. Imminent death of the 'net predicted -- again.
Just trying-out their 'China-safe' feature... (Score:2)
AOL filters lots more.... (Score:3, Insightful)
I've got several dozen subscribers in the AOL domain, and have consistently have had problems with bouncing / filtering out of AOL. And usually for bogus reasons.
About one year ago they were filtering ALL email that contained tinurl tags, as a "security" measure. Just to show you how totally bogus it was, even the text tinyurl, tiny (space) url , etc were filtered - that is, just the phrase or two words, NOT EVEN A URL!
Recently someone replied to a post with a string of profanity, including the word FUCK several times in a row. Now everyone on the list are good friends, have been for years, and we jerk each others chains a great deal. No problem. For us at least, as AOL didn't see it that way, and banned ALL email from you-suck.com due to what the headers of their bounces claimed were"profanity violations". I know for a fact that nobody on my list complained to AOL as most are family and the rest good friends.
Totally bogus.
I couldn't even email folks exaplaing what was going on from you-suck.com, and had to use Gmail to tell folks about the problem and ask them for their help in getting email from my domain unblocked (AOL won't do squat for non subscribers).
Bingo. I sent out Gmail invites to every one of my AOL subscribers and two weeks ago the last switched over. Problem solved.
But not really - from AOLs pov. Several of those impacted noted that lots of email was helpfully being screened by AOL, including loads of email from what should be whitelisted, top of the shelf domains - CitiBank, Fidelity, yahoo!, I'm not sure what else.
So of these two dozen former AOL subscribers from my list, at least six are now former AOL subscribers as well, and several others are making plans to bolt as well.
And telling all their friends about AOL, the Nanny ISP.
A couple frustrating years of my time dealing with AOL bogus bounces, and I managed to get a bunch of folks off AOL.
Works for me.
Any AOL customers here? (Score:2)
They've always been just an ISP with an annoying and redundant layer between users and the internet. They just get in the way and don't seem to bring any value to anyone with half a clue about the internet and associated freely available tools.
Back in the 80's, the public weren't generally very computer-savvy so AOL got away with it, but surely in these days of widely available broadband, ubiquitous email & web access
your rights online? (Score:2)
Who cares if it's true? (Score:2)
Re:How do they do this? (Score:2)