What Do You Buy At The Grocery ... Punk? 64
fifths writes: "I'm not sure how many of you saw this story from the Scripps Howard Washington bureau -- as reported in the 'Washington Calling' column in the 10-07-2001 edition of the Knoxville(TN) News-Sentinel: 'Federal agents are tracking suspects tied to the Sept. 11 strikes through supermarket club cards that may give a hint of ethnic tastes. "Time was, this data was so disorganized nobody could make sense of it, but not anymore. They're looking for people based on their supermarket tastes," says consultant Larry Ponemon, head of the Privacy Council business consortium.' Anyone else bothered by this? Burn your supermarket cards." Better yet, trade your supermarket cards, frequently. (Perhaps with friends or relatives in the furthest city with the same chain?) Maybe Larry Ellison would like to have a few.
Card Trading (Score:4, Insightful)
Anyhow, yes, trade away! Destroy their databases and go buy some ethnic food. It'll be fun.
-Waldo
Don't play the game (Score:3, Insightful)
An even better idea is simply to avoid the cards in the first place. Accepting the card is essentially selling the store your profiling information for a discount. It's sleazy to break your half of the bargain by deliberately contaminating their data while expecting them to keep to their side by continuing to provide discounts. If you hate the things so much just refuse to accept one and pay cash (so that they can't track purchases by credit card number). Even better, skip the whole game by shopping at a store like Trader Joe's [traderjoes.com] that refuses to have such a program in the first place.
Re:Don't play the game (Score:5, Insightful)
It's even sleazier to jack up the prices on items and offer "discounts" for people who use the cards when the discounted price is what the retail price should be. One rather nasty example of this that I saw recently was where a commodity item (a tube of toothpaste) was marked "Buy One Get One Free" with the card, where the price for the single unit was twice what comparable brands were selling for.
Re:Don't play the game (Score:2)
Re:Don't play the game (Score:3, Offtopic)
No, it's not. What is a bad thing is dicking over people who don't use them (me) by jacking up the prices and offering "discounts" that bring the price back in line.
how do you expect to get customers to keep coming to your store if you can't track them?
How about this for a novel concept: Sell things for an everyday low price. When lowered market demand or locally prevailing conditions dictate, offer a discounted price (the pros sometimes call this "a sale").
I know that grocery is a horrible business to be in. You're operating on a 1-3% margin. Forcing consumers to chose between getting fucked over privacy-wise (for those who submit to being profiled) or getting fucked over financially (by not getting the ephemeral "discounts", and paying the artificially inflated price) is what is wrong about the cards.
If it was about loyalty, then all the cards would track is that you were in the store, and perhaps what you spent. If it was about profit (from the data), then the cards would record who you are, where you live, what you buy, and when you buy it. They can't yet track what made you buy it (or, should I say, not anymore--cuecat), but once cheap cybernetic links are available, I'm sure they'll offer the same "discounts" for them as well.
Re:Don't play the game (Score:1)
There where I live, some shops have an even more revolutionary concept. It's called service and quality.
See, there's the cheese speciality store around the corner. It's not huge in terms of choice, but the products they have are mind blowing. This is because the owner knows his suppliers for decades and he knows and loves the produce he sells. Since it's a speciality store, prices are (rightfully) ~30% higher then for a comparable (but not equal) product in a supermarket.
Then there's the butcher in walking distance. The guy knows about his stuff and he knows his suppliers. You can be reasonably sure, not to get hormone infested meat (illegal anyway in Europe), or meat from anymals fed with GM grain at his store. You can even be reasonably sure, that the chickens where free roaming and the beef is not factory meat. This comes at a price of course, but is well worth it.
It's not always about getting a 30 oz' coke for just 30 cents, or stuffing more, more, more into yourself. Price is not always the issue (admitted, when you have a family to feed on a mediocre income, attitudes might change). I still rather eat less eggs, but they are real eggs, then stuffing industrial crap into my body, just because it's cheap.
Oh, and of course those merchants don't accept any cards, let alone distribute them...
Re:Don't play the game (Score:2)
Re:Don't play the game (Score:2)
Re:Don't play the game (Score:2, Informative)
So find a store that doesn't do that. I do almost all of my shopping at Trader Joe's. They're admittedly not a fully national chain, but they are moderately widespread now. They also have the advantage of offering more interesting food than most supermarkets, rather than just the offerings of the big companies. Part of the reason that they don't bother with a card program is that they have no strong commitment to keeping a consistent stock on their shelves, instead focusing on finding things that give their customers good value. It's much less useful to track purchasing habits when the nature of the stock in the store tends to minimize habitual buying in the first place.
If you want a conventional supermarket, ISTR that Albertsons doesn't have a card program, and is proud to announce it. They apparently feel that enough people are bothered by the card process that they can help their market position by refusing to be involved. If the whole process of using the cards is offensive to you, stop doing business with the people who use the cards, and start doing business with people who refuse to do so. It's a much stronger and more reliable way of avoiding being tracked than trying to gum up the card system.
Re:Don't play the game (Score:1)
At the grocery store here that has discount cards (Rainbow Foods), when you check out they ask if you have a card. If you don't, they swipe one of the cards that they keep by the register. So, I get the discount and nobody has my personal information.
Re:Don't play the game (Score:1)
Of course, getting somewhat loud about it ("You mean I can't buy food for my baby without you tracking my purchases and invading my privacy!") while not quite beligerent, usually gets them to back down.
It's more psychological draw to the 'savings' (Score:1)
Anyway, it is sleazy to sell my info without adequately informing me. If that really is the purpose for these card clubs then I would say all of the advertizing is extremely misleading.
Ok...? (Score:1)
So your eating Afghanic food eh?
Re:Ok...? (Score:2)
Somebody hide me. Quick!
Find a local grocery that *doesn't* use cards (Score:2, Insightful)
Obvious privacy implications aside, I shouldn't have to identify myself in order to get a good price on a pound of hamburger or a can of shaving cream. Nor should the grocery chain know my shopping history; what I bought last week is none of their business. The way I see it, their job is to keep track of inventory, stock what sells, and don't stock what doesn't. They do not need to know my [name|address|phone|mother's maiden name|last 6 months' purchases] in order to do that.
We've been protesting Radio Shack's attempts to gather this information for years, why are we breaking down and giving it up to the grocery stores? Kroger and Albertson's (let alone the FBI) have no more business associating me with the purchase of my weekly consumptions than Radio Shack has associating me with the purchase of a particular transistor. But while Radio Shack will let you slide, the grocery store will charge you a higher price if you don't have a card dangling from your keychain, ready to submit your every demographic to their database.
So I do my grocery shopping at the locally owned chain, which doesn't even issue a card much less require one (and proudly advertises that fact in their commercials). I also do a lot of shopping at drug stores instead of grocery stores. I've found that Rite-Aid's prices are lower than any of the grocery chains on several products, including both cigarettes and beer! I save about $5/carton of Camels and $3/case of Bud by getting 'em at the drug store. Over the course of a year, that adds up, especially considering how much I smoke and drink...
Not to mention the fact that there's a community aspect at the drug stores that you just won't find at the grocery stores, since the employee turnaround at the drug stores isn't nearly as high. I know the people at Walgreens and Rite-Aid by name, and they know mine, because the same folks have been there for years. When the local Walgreens moved to a new building, the manager actually tipped me off about the opening time so that I could be the first customer at the new location, thus winning several cases of carbonated beverages and getting my photo posted for all eternity in the staff break room. But if I go to Kroger I rarely see the same cashier twice, and I sure don't get to know them.
Bottom line, vote with your dollars. Refuse to shop at the stores where you can only get the low price with an ID card. The savings is not worth sacrificing your privacy, apparently to the government as well as the corporate interest, especially if there's a reasonably affordable alternative. Keep your money and your business - both your private business and your financial business - in the hands of someone who will respect it.
Shaun
Re:Find a local grocery that *doesn't* use cards (Score:4, Interesting)
Re:Find a local grocery that *doesn't* use cards (Score:1)
Re:Find a local grocery that *doesn't* use cards (Score:2)
An example I like to show, non grocery related, is ink jet ink. My old printer (HP722) used color cartridges that were 30 mL of ink.(HP C1823D) I bought them in the two pack for about $45. My new printer uses a standard cartridge that is 19 mL for $32.00 The high capacity cartridge is 38 mL for $53.00 for a savings of over $10 over two standard cartridges.(HP 78 A & D)
I quickly saw the large capacity cartridge had only 8 mL more ink than my old printer cartridge at more than double the price. The big price change over my older printer rang an alarm bell, so I bought bulk color ink at 13.95 per 1/2 pint.
I only buy a cartridge when one plugs up beyond revovery. I retained my old printer for printing web pages and other non critical stuff and use the new printer only for digital photography. My prints are often mistaken for conventional photos.
Re:Find a local grocery that *doesn't* use cards (Score:2)
Yanno, I was with you right up until this one. In case you hadn't noticed, there aren't any owner/operator pharmacies anymore. I know it's just business, but to say that there's a "community aspect" to chain drug stores is like saying there's an "environmental aspect" to automobiles.
getting my photo posted for all eternity in the staff break room
This would scare the crap out of me, but maybe I'm just paranoid. I thought this is what they do with shoplifters and check bouncers.
Re:Find a local grocery that *doesn't* use cards (Score:2)
I worked for a small family-owned chain - in an IT department that shared office space with security. They took Polaroids of shoplifters. I saw them. There is no way they'd post these shots to look at casually - because every single shoplifter has the exact same sad look about them. It's a weird mixture of shame, resignation, and sadness. The statement each shot made was, "My pathetic life has come to this: being photographed sitting in a supermarket manager's office after being nabbed for this minor crime."
There were people who would steal vanilla extract for the alcohol in it. Or men who would steal Monistat 7 (to return for cash, since it's the most expensive small item on the shelves). Just pathetic.
After looking at a few handfuls of these pics, I never wanted to look at them ever again.
Know your enemy (Score:2)
Albertsons has publicly stated that it has no plans to introduce consumer cards. Management could change, of course, but they are undoubtably aware that the people who care enough about these cards to change grocery stores are also going to be among their most loyal customers as long as the other chains still use those cards.
Kroger and Safeway, on the other hand, seem to have these programs in place nationwide.
If you're gonna bitch, hit the right targets. Albertsons is a one of the good guys here, unless you know of specific counter-examples. If so, that would definitely be interesting since it's contrary to their stated policy.
I stand corrected! (Score:2)
Shaun
Re:Find a local grocery that *doesn't* use cards (Score:2)
Some drug stores (particularly the chains, which are also the ones most likely to have groceries) have started using these cards as well. I know that CVS (one of the major national drugstore chains in the US) has them, and while I haven't seen them at Walgreens I wouldn't be surprised if they're working on adding them.
Re:Find a local grocery that *doesn't* use cards (Score:1)
Tracking unique consumer' patterns of consumption gives more information than aggregate data. They may know how long lasts a butter stick, if there is some need of changing format, together with which other product it is bought, etc. However, also for this there is no need of knowing personal data, as it is sufficient to have a unique ID. And bogus names still allow for such task (so, if somebody is against such behaviour, it should avoid also bogus names).
By asking names and data, there might be a further level of aggregation/sharing/selling, because the owner of many cards might be characterized more thoroughly by, let's say, a third party having data from different chains. Such third party may suggest each supermarket the fields where they are weak, by knowing consumer patterns of their clients that are also other's clients.
There even could be something good for consumers, in such evaluations; but it is not clear, because they do not inform.
In Italy -by law- you can opt-out at any time by any data bank, and also ask for how data are used. However, people is not really using such possibilities (you should send a written, assured letter to the databank responsible, etc).
My 0.02 euro...
Grrrrrr... (Score:2)
This, above all, is the saddest thing about the HomeRuns/WebVan/insert-failed-groceries-over-the-n et-company-here failures - that grocery stores still aren't subject to enough price competition through side-by-side price comparison that they can get away with giving people price breaks for giving up their privacy.
OK, I'm done peeving now.
OK,
- B
Re:Grrrrrr... (Score:2)
Re:Grrrrrr... (Score:1)
The lower price reflects how much money someone is willing to pay for marketing data. They base it on how many people bother to get/use the cards, et cetera. They are not cheating you, though they are collecting information on you. However, I *want* them to collect information; This information is used (among other things) to price products, and to tell them which products are and are not successful. If people buy captain crunch every time it comes to a low price, for example, but never buy it at full price, the price of captain crunch will eventually drop. And that can only be a good thing, considering how much of it I eat.
Also, it lets them know that I really DO buy little debbie snack cakes nutty bars, and that they should keep carrying them.
Re:Grrrrrr... (Score:2, Insightful)
Umm... They know this anyway through inventory management.
-jerdenn
Re:Grrrrrr... (Score:1)
Yeah, I know, but I was trying to work little debbie in there.
Please no pederasty jokes from the peanut gallery, thank you.
Re:Grrrrrr... (Score:1)
No it's not. A few months before they started the card program at my local store, the prices gradually were increased over time to about 30% higher. I didn't understand why. Guess what happened next? They come out with the card, and anyone using it got a "discount" on the item so that it cost about the same price as before the price increase, and everyone without a card had to pay the inflated prices.
Changing names (Score:2, Interesting)
As long as you're not signing up for use as a check card, they don't need an ID or social security number. You can get as many as you like. Needless to say - you should always pay cash with these, or it defeats the whole point.
At Jewel, I was "Jesus DeNazareth" for a while. At Dominicks, I'm "Anon Imus" and at Whole Foods, I'm something which I really can't print here, and I'm shocked as hell that I got away with it.
p.s. - To hell with those who say you're not holding up your end of the bargain by thwarting tracking. It's a fact that prices have gone up disproportionately in the last decade if you don't use the card. That's like me doubling the price of gas at the pump for anyone who won't let me see them and their wife/girlfriend topless. It's an invasion of privacy, subsidized by you, pure and simple.
Re:Changing names (Score:1, Funny)
There is, to my knowledge, nothing you can't print on Slashdot. And there is nothing which a majority of the readers would be shocked to see -- except for Bill Gates admitting that Linux was a better OS, or Linus Torvalds admitting that he likes using Windows.
I have no problem... (Score:1)
Forgetting your card (Score:3, Insightful)
Re:Forgetting your card (Score:2, Interesting)
Tell the cashiers. I do.
Every time I purchase something in CVS, the conversation goes like this:
Them: Do you have a CVS Extra Care Card?
Me: No.
Them: Would you like one? It'll just take a minute.
Me: No thank you, I don't agree with having my drug store purchases tracked by anyone.
9 times out of 10, the cashier will then pull out their card and scan it for me. If the manager happens to be working a register, I shoot for their register so that they can hear it too. It's a method that generally gets me the proper price for items, as well as letting appropriate people know that I'm not happy with the system.
Re:Forgetting your card (Score:2)
Re:Forgetting your card (Score:1)
Please, think about it for a minute. First of all, I specifically mentioned heading for the manager -- who actually has some power over this. If every manager hears the same thing, guess what, it'll change.
Moreover, who said anything about making a scene? Since when is going in and announcing how you feel going to get you anywhere? My point was simply that by mentioning the fact (note: without announcing it to the world, without making a scene, and without holding up the line), you may get someone else thinking about it. Get enough people thinking about it and you may just get somewhere.
Safeway (CA) doesn't allow this (Score:2)
I've asked. The response is now "I can't do that anymore".
Yet another reason to avoid the bastards. Thank $DIETY for Trader Joes!
Buy Local (Score:2)
The local Mom & Pop (Ward's) has attracted many people who are disillusioned with corporate chain stores. The store has shown its gratitude by offering a wide variety of health foods and natural products. I buy my food in bulk there; at least the distributors aren't owned by tobacco companies. The Mom & Pops have such an intimate relationship with their customers that they don't need to resort to these cards. Shopping cards are a way of asking "Of the products our accountants want us to stop selling, which can you not live without?".
Fascism sucks, too--whether in 1940's Europe or 2000's America. People should subvert this crap by registering shopping cards with Dubya's name and address and only buying spoons, baking soda, nasal spray, and straws.
Middle Eastern foods (Score:1)
i've never signed up and i have 3 (Score:1)
Here's a novel idea... (Score:2, Interesting)
And yes, I have a couple of cards that I rotate. It keeps the "special" discounts coming more frequently.
I mean, is it really that much of a stretch for this crowd to use a fake name? The discount's the same either way.
One Thing (Score:3, Informative)
Don't forget you PAY for this privilege.
Re:One Thing (Score:2)
Re:One Thing (Score:1)
Costco has a whole floor in their corp. office dedicated to figuring things like this out.
Re:One Thing (Score:2)
Not so (Score:1)
So all they get is aggregate purchasing data, which any store can do, and in fact must do for a market economy to work (things that people don't buy get less future orders, thus companies try to lower prices and improve their products, etc etc).
Re:Not so (Score:1)
What does the EULA say? (Score:2, Interesting)
The other was at a Kroker in Tennessee, which was only used once, ever.
In neither case did I read the paperwork. What does it say regarding misuse or deception? Do you agree by accepting the card to not share it or otherwise fudge the data?
GTRacer
- Still doesn't really care...
Why can't I find this anywhere else? (Score:2, Interesting)
Re:Why can't I find this anywhere else? (Score:1)
If you really want to make a difference... (Score:2)
The stores won't ditch the card program until they see that N percent of the consumers are refusing to use it.
Sure, you'll pay higher prices for groceries. Now is a good time to evaluate how much your privacy is actually worth to you.
Um.... (Score:1)
They can track me all they want (Score:2)
How to send a message to congress (Score:1)
I found my local representatives home number and tried that.. It works!
--toq
Broken link... (Score:1)
One nation, one card (Score:1)
Did I miss the point? (Score:1)
Is it just me or does it sound like some people would be happy if the profiling data from their shopping cards was stored in the WTC?
If the data is available to help catch the people responsible let's just hope that none of them are