An anonymous reader quotes a report from Fortune: Ellen Bagley was delighted when she made her first sale on a popular second-hand clothing app, but just a few minutes later, the thrill turned to shock as the 20-year-old from Linkoping in Sweden discovered she'd been robbed. Everything seemed normal when Bagley received a direct message on the platform, which asked her to verify personal details to complete the deal. She clicked the link, which fired up BankID -- the ubiquitous digital authorization system used by nearly all Swedish adults.After receiving a couple of error messages, she started thinking something was wrong, but it was already too late. Over 10,000 Swedish kronor ($1,000) had been siphoned from her account and the thieves disappeared into the digital shadows. "The fraudsters are so skilled at making things look legitimate," said Bagley, who was born after BankID was created. "It's not easy" to identify scams. Although financial crime has garnered fewer headlines than a surge in gang-related gun violence, it's become a growing risk for the country. Beyond its borders, Sweden is an important test case on fighting cashless crime because it's gone further on ditching paper money than almost any other country in Europe.

Online fraud and digital crime in Sweden have surged, with criminals taking 1.2 billion kronor in 2023 through scams like the one Bagley fell for, doubling from 2021. Law-enforcement agencies estimate that the size of Sweden's criminal economy could amount to as high as 2.5% of the country's gross domestic product. To counter the digital crime spree, Swedish authorities have put pressure on banks to tighten security measures and make it harder on tech-savvy criminals, but it's a delicate balancing act. Going too far could slow down the economy, while doing too little erodes trust and damages legitimate businesses in the process.Using complex webs of fake companies and forging documents to gain access to Sweden's welfare system, sophisticated fraudsters have made Sweden a "Silicon Valley for criminal entrepreneurship," said Daniel Larson, a senior economic crime prosecutor. While the shock of armed violence has grabbed public attention -- the nation's gun-homicide rate tripled between 2012 and 2022 -- economic crime underlies gang activity and needs to be tackled as aggressively, he added. "That has been a strategic mistake," Larson said. "This profit-generating crime is what's fueling organized crime and, in some cases, leads to these conflicts."

Sweden's switch to electronic cash started after a surge of armed robberies in the 1990s, and by 2022, only 8% of Swedes said they had used cash for their latest purchase, according to a central bank survey. Along with neighboring Norway, Sweden has Europe's lowest number of ATMs per capita, according to the IMF. The prevalence of BankID play a role in Sweden's vulnerability. The system works like an online signature. If used, it's considered a done deal and the transaction gets executed immediately. It was designed by Sweden's banks to make electronic payments even quicker and easier than handing over a stack of bills. Since it's original rollout in 2001, it's become part of the everyday Swedish life. On average, the service -- which requires a six-digit code, a fingerprint or a face scan for authentication -- is used more than twice a day by every adult Swede and is involved in everything from filing tax returns to paying for bus tickets.Originally intended as a product by banks for their customers, its use exploded in 2005 after Sweden's tax agency adopted the technology as an identification for tax returns, giving it the government's official seal of approval. The launch of BankID on mobile phones in 2010 increased usage even further, along with public perception that associated cash with criminality.The country's central bank has acknowledged that some of those connotations may have gone too far. "We have to be very clear that there are still honest people using cash," Riksbank Governor Erik Thedeen told Bloomberg.

An anonymous reader quotes a report from TechCrunch: A hacker is advertising customer data allegedly stolen from the Australia-based live events and ticketing company TEG on a well-known hacking forum. On Thursday, a hacker put up for sale the alleged stolen data from TEG, claiming to have information of 30 million users, including the full name, gender, date of birth, username, hashed passwords, and email addresses. In late May, TEG-owned ticketing company Ticketek disclosed a data breach affecting Australian customers' data, "which is stored in a cloud-based platform, hosted by a reputable, global third party supplier."

The company said that "no Ticketek customer account has been compromised," thanks to the encryption methods used to store their passwords. TEG conceded, however, that "customer names, dates of birth and email addresses may have been impacted" -- data that would line up with that advertised on the hacking forum. The hacker included a sample of the alleged stolen data in their post. TechCrunch confirmed that at least some of the data published on the forum appears legitimate by attempting to sign up for new accounts using the published email addresses. In a number of cases, Ticketek's website gave an error, suggesting the email addresses are already in use. There's evidence that the company's "cloud-based platform" provider is Snowflake, "which has been at the center of a recent series of data thefts affecting several of its customers, including Ticketmaster, Santander Bank, and others," notes TechCrunch.

"A now-deleted post on Snowflake's website from January 2023 was titled: 'TEG Personalizes Live Entertainment Experiences with Snowflake.' In 2022, consulting company Altis published a case study (PDF) detailing how the company, working with TEG, 'built a modern data platform for ingesting streaming data into Snowflake.'"

TikTok revealed it offered the U.S. government a "kill switch" in 2022 to address data protection and national security concerns, allowing the government to shut down the platform if it violated certain rules. The disclosure was made as it began its legal fight against legislation that will require ByteDance to divest TikTok's U.S. assets or face a ban. The BBC reports: "This law is a radical departure from this country's tradition of championing an open Internet, and sets a dangerous precedent allowing the political branches to target a disfavored speech platform and force it to sell or be shut down," they argued in their legal submission. They also claimed the US government refused to engage in any serious settlement talks after 2022, and pointed to the "kill switch" offer as evidence of the lengths they had been prepared to go.

TikTok says the mechanism would have allowed the government the "explicit authority to suspend the platform in the United States at the US government's sole discretion" if it did not follow certain rules. A draft "National Security Agreement", proposed by TikTok in August 2022, would have seen the company having to follow rules such as properly funding its data protection units and making sure that ByteDance did not have access to US users' data. The "kill switch" could have been triggered by the government if it broke this agreement, it claimed.

In a letter - first reported by the Washington Post - addressed to the US Department of Justice, TikTok's lawyer alleges that the government "ceased any substantive negotiations" after the proposal of the new rules. The letter, dated 1 April 2024, says the US government ignored requests to meet for further negotiations. It also alleges the government did not respond to TikTok's invitation to "visit and inspect its Dedicated Transparency Center in Maryland." Further reading: TikTok Says US Ban Inevitable Without a Court Order Blocking Law

An anonymous reader quotes a report from Ars Technica: The California Public Utilities Commission (CPUC) yesterday rejected AT&T's request to end its landline phone obligations. The state agency also urged AT&T to upgrade copper facilities to fiber instead of trying to shut down the outdated portions of its network. AT&T asked the state to eliminate its Carrier of Last Resort (COLR) obligation, which requires it to provide landline telephone service to any potential customer in its service territory. A CPUC administrative law judge recommended rejection of the application last month, and the commission voted to dismiss AT&T's application with prejudice on Thursday.

"Our vote to dismiss AT&T's application made clear that we will protect customer access to basic telephone service... Our rules were designed to provide that assurance, and AT&T's application did not follow our rules," Commissioner John Reynolds said in a CPUC announcement. State rules require a replacement COLR in order to relieve AT&T of its duties, and AT&T argued that VoIP and mobile services could fill that gap. But residents "highlighted the unreliability of voice alternatives" at public hearings, the CPUC said. "Despite AT&T's contention that providers of voice alternatives to landline service -- such as VoIP or mobile wireless services -- can fill the gap, the CPUC found AT&T did not meet the requirements for COLR withdrawal," the agency said. "Specifically, AT&T failed to demonstrate the availability of replacement providers willing and able to serve as COLR, nor did AT&T prove that alternative providers met the COLR definition."

The administrative law judge's proposed decision said AT&T falsely claimed that commission rules require it "to retain outdated copper-based landline facilities that are expensive to maintain." The agency stressed that its rules do not prevent AT&T from upgrading to fiber. "COLR rules are technology-neutral and do not distinguish between voice services offered... and do not prevent AT&T from retiring copper facilities or from investing in fiber or other facilities/technologies to improve its network," the agency said yesterday. AT&T California President Marc Blakeman said the company is lobbying to change the state law. "No customer will be left without voice and 911 services. We are focused on the legislation introduced in California, which includes important protections, safeguards, and outreach for consumers and does not impact our customers in rural locations. We are fully committed to keeping our customers connected while we work with state leaders on policies that create a thoughtful transition that brings modern communications to all Californians," Blakeman said.

According to SFGATE, the legislation pushed by AT&T "would create a way for AT&T to remain as COLR in rural regions, which the company estimates as being about 100,000 customers, while being released from COLR obligations everywhere else."

A federal jury in Las Vegas has convicted five men for operating Jetflicks, one of the largest illegal streaming services in the U.S., the Justice Department announced Thursday. The service, which charged $9.99 monthly, allegedly hosted over 183,200 TV episodes, surpassing legitimate streaming platforms. Prosecutors said the operation caused "substantial harm" to copyright owners. The defendants face up to 48 years in prison for conspiracy to commit criminal copyright infringement and related charges. Sentencing dates are pending.

An anonymous reader quotes a report from CBC News: A device federal public servants call "the little robot" began appearing in Gatineau office buildings in March. It travels through the workplace to collect data using about 20 sensors and a 360-degree camera, according to Yahya Saad, co-founder of GlobalDWS, which created the robot. "Using AI on the robot, the camera takes the picture, analyzes and counts the number of people and then discards the image," he said. Part of a platform known as VirBrix, the robot also gathers information on air quality, light levels, noise, humidity, temperature and even measures CO2, methane and radon gas. The aim is to create a better work environment for humans -- one that isn't too hot, humid or dim. Saad said that means more comfortable and productive employees. The technology can also help reduce heating, cooling and hydro costs, he said. "All these measures are done to save on energy and reduce the carbon footprint," Saad explained. After the pilot program in March, VirBrix is set to return in July and October, and the government hasn't ruled out extending its use. It's paying $39,663 to lease the robot for two years.

Bruce Roy, national president of the Government Services Union, called the robot's presence in federal workplaces "intrusive" and "insulting." "People feel observed all the time," he said in French. "It's a spy. The robot is a spy for management." Roy, whose union represents more than 12,000 federal workers across several departments, said the robot is unnecessary because the employer already has ways of monitoring employee attendance and performance. "We believe that one of the robot's tasks is to monitor who is there and who is not," he said. "Folks say, why is there a robot here? Doesn't my employer trust that I'm here and doing my work properly?" [...] Jean-Yves Duclos, the minister of public services and procurement, said the government is instead using the technology as it looks to cut its office space footprint in half over the coming years. "These robots, as we call them, these sensors observe the utilization of office space and will be able to give us information over the next few years to better provide the kind of workplace employees need to do their job," Duclos said in French. "These are totally anonymous methods that allow us to evaluate which spaces are the most used and which spaces are not used, so we can better arrange them." "In those cases we keep the images, but the whole body, not just the face, the whole body of the person is blurred," said Saad. "These are exceptional cases where we need to keep images and then the images would be handed over to the client."

The data is then stored on a server on Canadian soil, according to GlobalDWS.

Thomas Claburn reports via The Register: Once again, IBM has been sued for age discrimination, this time alongside spin-off Kyndryl, for allegedly cutting the jobs of older workers while creating similar positions for younger ones. The complaint [PDF] was filed on Tuesday in New York City, on behalf of five veteran executives and employees who collectively served the two corporations for more than 150 years. The IBM plaintiffs include: Michael Nolan, former Director of Strategy and Planning for IBM's Software Unit; Karla Bousquet, former VP, CEO of Events at IBM, Karla; Jay Zeltzer, former Business Automation Leader; and Teresa Cook, former VP of Client Experience. Randall Blanchard, former Services Account manager, is suing Kyndryl, having previously been with Big Blue.

Despite IBM chief global HR officer Nickel LaMoreaux's 2022 rejection of what she characterized as "false claims of systemic age discrimination," the lawsuit argues the mainframe titan is still targeting older workers. The legal filing cites a 2021 case, Townsley v. Int'l Bus. Machines Corp, in which executive Sam Ladah, who is accused of attempting "to keep ageist IBM executive level planning documents confidential," said those documents from five to six years earlier were still being used for hiring decisions. To further support the claim that the targeting of older workers continues to this day, the complaint says, "A recently leaked video of [CEO Arvind] Krishna confirms that IBM has continued its practice of using secretive top-down pressure to gerrymander its workforce to reflect the demographic preferences of its executives."

The 2023 video, published by conservative political activist James O'Keefe, appears to show Krishna tying manager bonuses to diversity targets in a context where such targets are alleged to be discriminatory. Basically, IBM has been accused of threatening to withhold bonuses from bosses if they don't hire a diverse enough range of techies -- more Hispanic and Black people -- leading to qualified candidates -- Asian people and others -- being ignored on the basis of their race. The latest lawsuit also points to Wimbish v. IBM, an age discrimination complaint filed in September by two human resources managers. "In their complaint, these fired HR managers alleged that IBM's HR still constantly consider an employee's 'runway' when determining if that worker would be terminated," the complaint says. "'Runway' is coded language for how long IBM HR expects an employee to remain at IBM before they retire, a direct proxy for age."

TikTok and Chinese parent ByteDance on Thursday urged a U.S. court to strike down a law they say will ban the popular short app in the United States on Jan. 19, saying the U.S. government refused to engage in any serious settlement talks after 2022. From a report: Legislation signed in April by President Joe Biden gives ByteDance until Jan. 19 of next year to divest TikTok's U.S. assets or face a ban on the app used by 170 million Americans. ByteDance says a divestiture is "not possible technologically, commercially, or legally."

The U.S. Court of Appeals for the District of Columbia will hold oral arguments on lawsuits filed by TikTok and ByteDance along with TikTok users on Sept. 16. TikTok's future in the United States may rest on the outcome of the case which could impact how the U.S. government uses its new authority to clamp down on foreign-owned apps. "This law is a radical departure from this country's tradition of championing an open Internet, and sets a dangerous precedent allowing the political branches to target a disfavored speech platform and force it to sell or be shut down," ByteDance and TikTok argue in asking the court to strike down the law.

Twenty years ago, FedEx established its own police force. Now it's working with local police to build out an AI car surveillance network. From a report: Forbes has learned the shipping and business services company is using AI tools made by Flock Safety, a $4 billion car surveillance startup, to monitor its distribution and cargo facilities across the United States. As part of the deal, FedEx is providing its Flock video surveillance feeds to law enforcement, an arrangement that Flock has with at least five multi-billion dollar private companies. But publicly available documents reveal that some local police departments are also sharing their Flock feeds with FedEx -- a rare instance of a private company availing itself of a police surveillance apparatus.

To civil rights activists, such close collaboration has the potential to dramatically expand Flock's car surveillance network, which already spans 4,000 cities across over 40 states and some 40,000 cameras that track vehicles by license plate, make, model, color and other identifying characteristics, like dents or bumper stickers. Lisa Femia, staff attorney at the Electronic Frontier Foundation, said because private entities aren't subject to the same transparency laws as police, this sort of arrangement could "[leave] the public in the dark, while at the same time expanding a sort of mass surveillance network."

The European Union is getting closer to passing new rules that would mandate the bulk scanning of digital messages -- including encrypted ones. On Thursday, EU governments will adopt a position on the proposed legislation, which is aimed at detecting child sexual abuse material (CSAM). The vote will determine whether the proposal has enough support to move forward in the EU's law-making process. From a report: The law, first introduced in 2022, would implement an "upload moderation" system that scans all your digital messages, including shared images, videos, and links. Each service required to install this "vetted" monitoring technology must also ask permission to scan your messages. If you don't agree, you won't be able to share images or URLs.

As if this doesn't seem wild enough, the proposed legislation appears to endorse and reject end-to-end encryption at the same time. At first, it highlights how end-to-end encryption "is a necessary means of protecting fundamental rights" but then goes on to say that encrypted messaging services could "inadvertently become secure zones where child sexual abuse material can be shared or disseminated."

AMD said on Tuesday it was looking into claims that company data was stolen in a hack by a cybercriminal organization called "Intelbroker". "The alleged intrusion, which took place in June 2024, reportedly resulted in the theft of a significant amount of sensitive information, spanning across various categories," reports Hackread. From the report: In a recent post on Breach Forums, IntelBroker detailed the extent of the compromised data. The hacker claims to have accessed information related to the following records: ROMs, Firmware, Source code, Property files, Employee databases, Customer databases, Financial information, Future AMD product plans, and Technical specification sheets. The hacker is selling the data exclusively for XMR (Monero) cryptocurrency, accepting a middleman for transactions. He advises interested buyers to message him with their offers.

The reputation of IntelBroker in the cybersecurity community is one of significant concern, given the scale and sensitivity of the targeted entities in previous hacks. The hacker's past exploits include breaches of: Europol, Tech in Asia, Space-Eyes, Home Depot, Facebook Marketplace, U.S. contractor Acuity Inc., Staffing giant Robert Half, Los Angeles International Airport, and Alleged breaches of HSBC and Barclays Bank. Although the hacker's origins and affiliates are unknown, according to the United States government, IntelBroker is alleged to be the perpetrator behind one of the T-Mobile data breaches.

Bipartisan agreement on government internet subsidies seems unlikely as Democrats and Republicans propose conflicting bills to reauthorize the FCC's spectrum auctions. The Democratic bill aims to fund the now-defunct Affordable Connectivity Program, while the Republican version does not. "While some Republicans supported earlier efforts to extend the subsidy program, those efforts did not go through in time to keep it from ending," notes The Verge. From the report: The Senate Commerce Committee canceled a Tuesday morning markup meeting in which it was set to consider the Spectrum and National Security Act, led by committee chair Maria Cantwell (D-WA). When she introduced it in April, Cantwell said the bill would provide $7 billion to continue funding the Affordable Connectivity Program (ACP), the pandemic-era internet subsidy for low-income Americans that officially ran out of money and ended at the end of May. The main purpose of the bill is to reauthorize the Federal Communications Commission's authority to run auctions for spectrum. The proceeds from spectrum auctions are often used to fund other programs. In addition to the ACP, Cantwell's bill would also fund programs including incentives for domestic chip manufacturing and a program that seeks to replace telecommunications systems that have been deemed national security concerns. The markup was already postponed several times before.

Cantwell blamed Sen. Ted Cruz (R-TX), the top Republican on the Senate Commerce Committee, for standing in the way of the legislation. "We had a chance to secure affordable broadband for millions of Americans, but Senator Cruz said 'no,'" Cantwell said in a statement late Monday. "He said 'no' to securing a lifeline for millions of Americans who rely on the Affordable Connectivity Program to speak to their doctors, do their homework, connect to their jobs, and stay in touch with loved ones -- including more than one million Texas families." In remarks on the Senate floor on Tuesday, Cantwell said her Republican colleagues on the committee offered amendments to limit the ACP funding in the bill. She said the ACP shouldn't be a partisan issue and stressed the wide range of Americans who've relied on the program for high-speed connections, including elderly people living on fixed incomes and many military families. "I hope my colleagues will stop with obstructing and get back to negotiating on important legislation that will deliver these national security priorities and help Americans continue to have access to something as essential as affordable broadband," she said.

Cruz has his own spectrum legislation with Sen. John Thune (R-SD) that would reauthorize the FCC's spectrum auction authority, with a focus on expanding commercial access to mid-band spectrum, commonly used for 5G. But it doesn't have the same ACP funding mechanism. Some large telecom industry players prefer Cruz's bill, in part because it allows for exclusive licensing. Wireless communications trade group CTIA's SVP of government affairs, Kelly Cole, told Fierce Network that the Cruz bill "is a better approach because it follows the historical precedent set by prior bipartisan legislation to extend the FCC's auction authority." But other tech groups like the Internet Technology Industry Council (ITI), which represents companies including Amazon, Apple, Google, and Meta, support Cantwell's bill, in part because of the programs it seeks to fund.

An anonymous reader quotes a report from TorrentFreak: A French court has ordered Google, Cloudflare, and Cisco to poison their DNS resolvers to prevent circumvention of blocking measures, targeting around 117 pirate sports streaming domains. The move is another anti-piracy escalation for broadcaster Canal+, which also has permission to completely deindex the sites from search engine results. [...] Two decisions were handed down by the Paris judicial court last month; one concerning Premier League matches and the other the Champions League. The orders instruct Google, Cloudflare, and Cisco to implement measures similar to those in place at local ISPs. To protect the rights of Canal+, the companies must prevent French internet users from using their services to access around 117 pirate domains.

According to French publication l'Informe, which broke the news, Google attorney Sebastien Proust crunched figures published by government anti-piracy agency Arcom and concluded that the effect on piracy rates, if any, is likely to be minimal. Starting with a pool of all users who use alternative DNS for any reason, users of pirate sites -- especially sites broadcasting the matches in question -- were isolated from the rest. Users of both VPNs and third-party DNS were further excluded from the group since DNS blocking is ineffective against VPNs. Proust found that the number of users likely to be affected by DNS blocking at Google, Cloudflare, and Cisco, amounts to 0.084% of the total population of French Internet users. Citing a recent survey, which found that only 2% of those who face blocks simply give up and don't find other means of circumvention, he reached an interesting conclusion. "2% of 0.084% is 0.00168% of Internet users! In absolute terms, that would represent a small group of around 800 people across France!"

In common with other courts presented with the same arguments, the Paris court said the number of people using alternative DNS to access the sites, and the simplicity of switching DNS, are irrelevant. Canal+ owns the rights to the broadcasts and if it wishes to request a blocking injunction, it has the legal right to do so. The DNS providers' assertion that their services are not covered by the legislation was also waved aside by the court. Google says it intends to comply with the order. As part of the original matter in 2023, it was already required to deindex the domains from search results under the same law. At least in theory, this means that those who circumvented the original blocks using these alternative DNS services, will be back to square one and confronted by blocks all over again. Given that circumventing this set of blocks will be as straightforward as circumventing the originals, that raises the question of what measures Canal+ will demand next, and from whom.

Proton, the secure-minded email and productivity suite, is becoming a nonprofit foundation, but it doesn't want you to think about it in the way you think about other notable privacy and web foundations. From a report: "We believe that if we want to bring about large-scale change, Proton can't be billionaire-subsidized (like Signal), Google-subsidized (like Mozilla), government-subsidized (like Tor), donation-subsidized (like Wikipedia), or even speculation-subsidized (like the plethora of crypto "foundations")," Proton CEO Andy Yen wrote in a blog post announcing the transition. "Instead, Proton must have a profitable and healthy business at its core."

The announcement comes exactly 10 years to the day after a crowdfunding campaign saw 10,000 people give more than $500,000 to launch Proton Mail. To make it happen, Yen, along with co-founder Jason Stockman and first employee Dingchao Lu, endowed the Proton Foundation with some of their shares. The Proton Foundation is now the primary shareholder of the business Proton, which Yen states will "make irrevocable our wish that Proton remains in perpetuity an organization that places people ahead of profits." Among other members of the Foundation's board is Sir Tim Berners-Lee, inventor of HTML, HTTP, and almost everything else about the web.

Of particular importance is where Proton and the Proton Foundation are located: Switzerland. As Yen noted, Swiss foundations do not have shareholders and are instead obligated to act "in accordance with the purpose for which they were established." While the for-profit entity Proton AG can still do things like offer stock options to recruits and even raise its own capital on private markets, the Foundation serves as a backstop against moving too far from Proton's founding mission, Yen wrote.

Thousands of people catching trains in the United Kingdom likely had their faces scanned by Amazon software as part of widespread artificial intelligence trials, new documents reveal. Wired: The image recognition system was used to predict travelers' age, gender, and potential emotions -- with the suggestion that the data could be used in advertising systems in the future. During the past two years, eight train stations around the UK -- including large stations such as London's Euston and Waterloo, Manchester Piccadilly, and other smaller stations -- have tested AI surveillance technology with CCTV cameras with the aim of alerting staff to safety incidents and potentially reducing certain types of crime.

The extensive trials, overseen by rail infrastructure body Network Rail, have used object recognition -- a type of machine learning that can identify items in videofeeds -- to detect people trespassing on tracks, monitor and predict platform overcrowding, identify antisocial behavior ("running, shouting, skateboarding, smoking"), and spot potential bike thieves. Separate trials have used wireless sensors to detect slippery floors, full bins, and drains that may overflow. The scope of the AI trials, elements of which have previously been reported, was revealed in a cache of documents obtained in response to a freedom of information request by civil liberties group Big Brother Watch. "The rollout and normalization of AI surveillance in these public spaces, without much consultation and conversation, is quite a concerning step," says Jake Hurfurt, the head of research and investigations at the group.

ASUS has suddenly agreed "to overhaul its customer support and warranty systems," writes the hardware review site Gamers Nexus — after a three-video series on its YouTube channel documented bad and "potentially illegal" handling of customer warranties for the channel's 2.2 million viewers.

The Verge highlights ASUS's biggest change: If you've ever been denied a warranty repair or charged for a service that was unnecessary or should've been free, Asus wants to hear from you at a new email address. It claims those disputes will be processed by Asus' own staff rather than outsourced customer support agents.... The company is also apologizing today for previous experiences you might have had with repairs. "We're very sorry to anyone who has had a negative experience with our service team. We appreciate your feedback and giving us a chance to make amends."
It started five weeks ago when Gamers Nexus requested service for a joystick problem, according to a May 10 video. First they'd received a response wrongly telling them their damage was out of warranty — which also meant Asus could add a $20 shipping charge for the requested repair. "Somehow that turned into ASUS saying the LCD needs to be replaced, even though the joystick is covered under their repair policies," the investigators say in the video. [They also note this response didn't even address their original joystick problem — "only that thing that they had decided to find" — and that ASUS later made an out-of-the-blue reference to "liquid damage."] The repair would ultimately cost $191.47, with ASUS mentioning that otherwise "the unit will be sent back un-repaired and may be disassembled." ASUS gave them four days to respond, with some legalese adding that an out-of-warranty repair fee is non-refundable, yet still "does not guarantee that repairs can be made."

Even when ASUS later agreed to do a free "partial" repair (providing the requested in-warranty service), the video's investigators still received another email warning of "pending service cancellation" and return of the unit unless they spoke to "Invoice Quotation Support" immediately. The video-makers stood firm, and the in-warranty repair was later performed free — but they still concluded that "It felt like ASUS tried to scam us." ASUS's response was documented in a second video, with ASUS claiming it had merely been sending a list of "available" repairs (and promising that in the future ASUS would stop automatically including costs for the unrequested repair of "cosmetic imperfections" — and that they'd also change their automatic emails.)

Gamers Nexus eventually created a fourth, hour-long video confronting various company officials at Computex — which finally led to them publishing a list of ASUS's promised improvements on Friday. Some highlights:

• ASUS promises it's "created a Task Force team to retroactively go back through a long history of customer surveys that were negative to try and fix the issues." (The third video from Gamers Nexus warned ASUS was already on the government's radar over its handling of warranty issues.)

• ASUS also announced their repairs centers were no longer allowed to claim "customer-induced damage" (which Gamers Nexus believes "will remove some of the financial incentive to fail devices" to speed up workloads).

• ASUS is creating a new U.S. support center allowing customers to choose either a refurbished board or a longer repair.

Gamers Nexus says they already have devices at ASUS repair centers — under pseudonyms — and that they "plan to continue sampling them over the next 6-12 months so we can ensure these are permanent improvements." And there's one final improvement, according to Gamers Nexus. "After over a year of refusing to acknowledge the microSD card reader failures on the ROG Ally [handheld gaming console], ASUS will be posting a formal statement next week about the defect."

The Los Angeles Times reports that "The personal information of more than 200,000 people in Los Angeles County was potentially exposed after a hacker used a phishing email to steal the login credentials of 53 public health employees, the county announced Friday." Details that were possibly accessed in the February data breach include the first and last names, dates of birth, diagnoses, prescription information, medical record numbers, health insurance information, Social Security numbers and other financial information of Department of Public Health clients, employees and other individuals. "Affected individuals may have been impacted differently and not all of the elements listed were present for each individual," the agency said in a news release...

The data breach happened between Feb. 19 and 20 when employees received a phishing email, which tries to trick recipients into providing important information such as passwords and login credentials. The employees clicked on a link in the body of the email, thinking they were accessing a legitimate message, according to the agency...

The county is offering free identity monitoring through Kroll, a financial and risk advisory firm, to those affected by the breach. Individuals whose medical records were potentially accessed by the hacker should review them with their doctor to ensure the content is accurate and hasn't been changed. Officials say people should also review the Explanation of Benefits statement they receive from their insurance company to make sure they recognize all the services that have been billed. Individuals can also request credit reports and review them for any inaccuracies.
From the official statement by the county's Public Health department: Upon discovery of the phishing attack, Public Health disabled the impacted e-mail accounts, reset and re-imaged the user's device(s), blocked websites that were identified as part of the phishing campaign and quarantined all suspicious incoming e-mails. Additionally, awareness notifications were distributed to all workforce members to remind them to be vigilant when reviewing e-mails, especially those including links or attachments. Law enforcement was notified upon discovery of the phishing attack, and they investigated the incident.

An anonymous reader quotes a report from Reuters: Alphabet's Google must face trial on U.S. antitrust enforcers' claim that the internet search juggernaut illegally dominates the online advertising technology market, a federal judge ruled on Friday. U.S. District Judge Leonie Brinkema in Alexandria, Virginia, denied Google's motion during a hearing, according to court records. Google had argued for a win without a trial, saying that antitrust laws do not block companies from refusing to deal with rivals and that regulators had not accurately defined the ad tech market. Court papers did not specify what reasons the judge provided at the hearing. Motions like the one Google filed are only granted where a judge determines there is no factual dispute to send to trial. Last year, the U.S. Justice department and eight states sued Google, calling for the break up of the search giant's ad-technology business over alleged illegal monopolization of the digital advertising market.

An anonymous reader shares a report: It's been a rocky couple of months for Sonos -- so much so that CEO Patrick Spence now has a canned autoreply for customers emailing him to vent about the redesigned app. But as the company works to right the ship, restore trust, and get the new Sonos Ace headphones off to a strong start, it finds itself in the middle of yet another controversy.

As highlighted by repair technician and consumer privacy advocate Louis Rossmann, Sonos has made a significant change to its privacy policy, at least in the United States, with the removal of one key line. The updated policy no longer contains a sentence that previously said, "Sonos does not and will not sell personal information about our customers." That pledge is still present in other countries, but it's nowhere to be found in the updated US policy, which went into effect earlier this month.

A facial recognition start-up, accused of invasion of privacy in a class-action lawsuit, has agreed to a settlement, with a twist: Rather than cash payments, it would give a 23 percent stake in the company to Americans whose faces are in its database. From a report: Clearview AI, which is based in New York, scraped billions of photos from the web and social media sites like Facebook, LinkedIn and Instagram to build a facial recognition app used by thousands of police departments, the Department of Homeland Security and the F.B.I. After The New York Times revealed the company's existence in 2020, lawsuits were filed across the country. They were consolidated in federal court in Chicago as a class action.

The litigation has proved costly for Clearview AI, which would most likely go bankrupt before the case made it to trial, according to court documents. The company and those who sued it were "trapped together on a sinking ship," lawyers for the plaintiffs wrote in a court filing proposing the settlement. "These realities led the sides to seek a creative solution by obtaining for the class a percentage of the value Clearview could achieve in the future," added the lawyers, from Loevy + Loevy in Chicago.

Anyone in the United States who has a photo of himself or herself posted publicly online -- so almost everybody -- could be considered a member of the class. The settlement would collectively give the members a 23 percent stake in Clearview AI, which is valued at $225 million, according to court filings. (Twenty-three percent of the company's current value would be about $52 million.) If the company goes public or is acquired, those who had submitted a claim form would get a cut of the proceeds. Alternatively, the class could sell its stake. Or the class could opt, after two years, to collect 17 percent of Clearview's revenue, which it would be required to set aside.