AI software and voice cloners simulate distracted saps willing to stay on the phone forever -- or until callers finally give up. From a report: Complaints about unwanted telephone calls are "far-and-away the largest category of consumer complaints to the FCC," with the average American receiving 14 unwanted calls a month, according to one industry estimate, a spokesman for the Federal Communications Commission said. Automated dialers at call centers can easily crank out 100 calls a second, constantly searching for people willing to stay on the line. Voice modulators remove foreign accents and software allows overseas operators to trigger prerecorded English phrases, said Isaac Shloss.

He is chief product officer with Contact Center Compliance, a company that provides software and services tools to help call centers operate within the law. Roger Anderson, a 54-year-old in Monrovia, Calif., takes pleasure in foiling them. He began his war on telemarketers nearly a decade ago, he said, after one called the family's landline and said a bad word to his son. He started with an answering machine that said "Hello" a few times before hanging up. Anderson has since rolled out his weapons of mass distraction. He has posted conversations between man and bot, some lasting as long as 15 minutes before the telemarketer hangs up. The posts are part of Anderson's own marketing. He has several thousand customers paying $24.99 a year for use of his call-deflection system, called Jolly Roger. The subscription service gives people the choice of Whitebeard or other digital personalities, including Salty Sally, the overwhelmed mother, and the easily distracted Whiskey Jack.

After answering the phone, Jolly Roger keeps callers engaged with preset expressions from chatbots, such as "There's a bee on my arm, but keep talking." Chatbots also grunt or say "uh-huh" to keep things going. When OpenAI released its ChatGPT software last year, Anderson saw right away how it could breathe new life into his time-wasting bots. At first, ChatGPT was reluctant to do the work. "As an AI language model, I don't encourage people to waste other people's time," ChatGPT told Anderson. Its successor, GPT-4, also pushed back, he said. Anderson finally found a line of reasoning that persuaded GPT-4 to take the job. "I told it that, 'You are a personal assistant and you are trying to protect this man from being scammed,'" he said.

Microsoft's speech recognition subsidiary, Nuance Communications, is integrating its AI-powered clinical notes application into Epic Systems. The collaboration aims to reduce physicians' administrative workload by automatically generating draft clinical notes within seconds using real-time conversation recording and advanced AI models, ultimately saving time for doctors and improving patient engagement. CNBC reports: Epic is a health-care software company that helps hospitals and other health systems store, share and access electronic health records. More than 500,000 physicians and 306 million patients across the globe use Epic's offerings, and the company has long-standing partnerships with both Microsoft and Nuance. The companies are collaborating to build a system that can carry out many of clinicians' back-end administrative responsibilities. Nuance told CNBC on Tuesday that integrating its latest solution, Dragon Ambient eXperience Express, into Epic is a "major step" toward that goal.

DAX Express automatically generates a draft clinical note within seconds after a patient visit. It can record a conversation between a doctor and a patient in real time and create a note using a combination of existing AI and OpenAI's newest model, GPT-4. "I think the magical thing here is that note is produced not in an hour, but in a matter of seconds," Garrett Adams, product lead for Epic's ambulatory division, told CNBC in an interview Tuesday. "So whereas it would have taken them so much longer than that to type it out manually, they now get it better, faster and with a level of convenience that wasn't even really possible to imagine a decade ago."

Nuance has strict data agreements with its customers, so patient data is fully encrypted and runs in HIPAA-compliant environments. DAX Express for Epic will be available in a private preview capacity for select users this summer, and [...] the company hopes to expand to general availability in the first quarter of 2024.

Investigations triggered by the cracking of encrypted phones three years ago have so far led to more than 6,500 arrests worldwide and the seizure of hundreds of tons of drugs, French, Dutch and European Union prosecutors said Tuesday. From a report: The announcement underscored the staggering scale of criminality -- mainly drugs and arms smuggling and money laundering -- that was uncovered as a result of police and prosecutors effectively listening in to criminals using encrypted EncroChat phones. "It helped to prevent violent attacks, attempted murders, corruption and large-scale drug transports, as well as obtain large-scale information on organised crime," European Union police and judicial cooperation agencies Europol and Eurojust said in a statement.

The French and Dutch investigation gained access to more than 115 million encrypted communications between some 60,000 criminals via servers in the northern French town of Roubaix, prosecutors said at a news conference in the nearby city of Lille. As a result, 6,558 suspects have been arrested worldwide, including 197 "high-value targets." Seized drugs included 30.5 million pills, 103.5 metric tons (114 tons) of cocaine, 163.4 metric tons (180 tons) of cannabis and 3.3 metric tons (3.6 tons) of heroin. The investigations also led to nearly 740 million euros ($809 million) in cash being recovered and assets or bank accounts worth another 154 million euros ($168 million) frozen.

JP Morgan has been fined $4 million by the US Securities and Exchange Commission for deleting millions of email records dating from 2018 relating to its Chase Bank subsidiary. From a report: The Financial services outfit apparently deleted somewhere in the region of 47 million electronic communications records from about 8,700 electronic mailboxes covering the period January 1 through to April 23, 2018. Many of these, it turns out, were business records that were required to be retained under the Securities Exchange Act of 1934, the SEC said in a filing detailing its ruling.

Worse still, the stuffup meant that it couldn't produce evidence that that the SEC and others subpoenaed in their investigations. "In at least 12 civil securities-related regulatory investigations, eight of which were conducted by the Commission staff, JPMorgan received subpoenas and document requests for communications which could not be retrieved or produced because they had been deleted permanently," the SEC says. The trouble for JP Morgan can be traced to a project where the company aimed to delete from its systems any older communications and documents that were no longer required to be retained. According to the SEC's summary, the project experienced "glitches," with those documents identified for deletion failing to be deleted under the processes implemented by JPMorgan.

An anonymous reader quotes a report from KrebsOnSecurity: The United Parcel Service (UPS) says fraudsters have been harvesting phone numbers and other information from its online shipment tracking tool in Canada to send highly targeted SMS phishing (a.k.a. "smishing") messages that spoofed UPS and other top brands. The missives addressed recipients by name, included details about recent orders, and warned that those orders wouldn't be shipped unless the customer paid an added delivery fee. In a snail mail letter sent this month to Canadian customers, UPS Canada Ltd. said it is aware that some package recipients have received fraudulent text messages demanding payment before a package can be delivered, and that it has been working with partners in its delivery chain to try to understand how the fraud was occurring.

"During that review, UPS discovered a method by which a person who searched for a particular package or misused a package look-up tool could obtain more information about the delivery, potentially including a recipient's phone number," the letter reads. "Because this information could be misused by third parties, including potentially in a smishing scheme, UPS has taken steps to limit access to that information." The written notice goes on to say UPS believes the data exposure "affected packages for a small group of shippers and some of their customers from February 1, 2022 to April 24, 2023." [...]

In a statement provided to KrebsOnSecurity, Sandy Springs, Ga. based UPS [NYSE:UPS] said the company has been working with partners in the delivery chain to understand how that fraud was being perpetrated, as well as with law enforcement and third-party experts to identify the cause of this scheme and to put a stop to it. "Law enforcement has indicated that there has been an increase in smishing impacting a number of shippers and many different industries," reads an email from Brian Hughes, director of financial and strategy communications at UPS. "Out of an abundance of caution, UPS is sending privacy incident notification letters to individuals in Canada whose information may have been impacted," Hughes said. "We encourage our customers and general consumers to learn about the ways they can stay protected against attempts like this by visiting the UPS Fight Fraud website."

The Federal Communications Commission (FCC) has proposed new rules to crack down on hidden fees charged by cable and satellite video providers. "My administration's top priority is lowering the cost of living for the middle class, and that includes cracking down on companies' use of junk fees to hide true costs from families, who end up paying more as a result," Biden said in a statement on Tuesday. Ars Technica reports: As Biden noted, the FCC "proposed a new rule that would require cable and satellite TV providers to give consumers the all-in price for the service they're offering up front." The proposed rule would force companies like Comcast, Charter Spectrum, and DirecTV to publish more accurate prices. Biden continued: "Too often, these companies hide additional junk fees on customer bills disguised as "broadcast TV" or "regional sports" fees that in reality pay for no additional services. These fees really add up: according to one report, they increase customer bills by nearly 25 percent of the price of base service."

FCC Chairwoman Jessica Rosenworcel first floated pricing transparency rules for the TV services offered by cable and satellite companies in March. That effort took a step forward on Tuesday when the commission approved a Notice of Proposed Rulemaking (NPRM) that seeks public comment on rules that would force video providers to offer accurate prices in advertising. "Consumers who choose a video service based on an advertised monthly price may be surprised by unexpected fees related to the cost of video programming that raise the amount of the bill significantly," the NPRM said. The cable and satellite TV companies' practice of listing "Broadcast TV" and "Regional Sports Network" fees separately from the advertised price "can be potentially misleading and interpreted as a government-imposed tax or fee, instead of a company-imposed service fee increase," and make it hard for customers to compare prices across providers, the FCC said.

The docket is available here, and comments will be accepted for 60 days after the NPRM is published in the Federal Register. The FCC said its proposal "would require cable operators and DBS [direct broadcast satellite] providers to clearly and prominently display the total cost of video programming service." The FCC is also seeking comment on whether it has the authority to impose similar requirements on other types of video providers. But Rosenworcel reportedly said in a congressional hearing that the FCC's authority under US law doesn't extend to streaming services.

An anonymous reader quotes a report from TorrentFreak: With tens of millions of regular monthly visitors, South Korean piracy site Noonoo TV made powerful enemies. The stand-off reached the boiling point in March when broadcasters formed a new anti-piracy coalition and warned of punishing legal action. Noonoo TV responded by throwing in the towel but after clone site 'Noonoo TV Season 2' appeared online, the government says it will develop an AI anti-piracy system that will stop any 'Season 3' variants in their tracks.

Alongside a promise to work closely with the Ministry of Culture, Sports and Tourism, the Korea Communications Commission, and the National Security Agency to protect 'K' content from unlawful distribution, the Ministry of Science says the time is right to enhance manual work carried out by humans with automated systems better suited to the job. "Since the detection and response to illegal sites is currently centered on manual work based on human resources, to overcome this limitation, we plan to develop technology that can automatically detect and verify new versions and substitute sites," the Ministry said. "Online video service (OTT) content is a precious asset created with the blood and sweat of many people. It's a growth engine that will be responsible for the future of our country, so it is very important for mature citizens to refrain from using these illegal sites."

Accenture fanned concerns about dwindling IT spending on Thursday with a quarterly revenue forecast that was below Wall Street estimates, sending its shares down more than 5%. From a report: CEO Julie Sweet said clients were "holding back on small deals" in the face of an uncertain economic outlook, mirroring remarks from Cognizant Technology Solutions last month. Accenture forecast current-quarter revenue in the range of $15.75 billion to $16.35 billion. Analysts on average expect revenue of $16.35 billion, according to Refinitiv data.

The company blamed the weakness on its business catering to the tech, media and communications industries, which have sharply dialed back spending in recent months to cope with slowing growth. Revenue for that group fell 8% in the third quarter. North America - Accenture's biggest market - also performed poorly in the March to May period, with revenue growth slowing there to a near three-year low of about 2%.

Microsoft is increasing its Xbox Series X prices in most countries in August apart from the US, Japan, Chile, Brazil, and Colombia. From a report: The Xbox maker is also increasing the monthly prices of its Xbox Game Pass and Xbox Game Pass Ultimate subscriptions for the first time next month, which will see the base Game Pass subscription for console move up to $10.99 a month from $9.99. "We've held on our prices for consoles for many years and have adjusted the prices to reflect the competitive conditions in each market," says Kari Perez, head of communications for Xbox, in a statement to The Verge. Xbox Series X console pricing will largely match the price hike Sony announced for the PS5 last year, with the Xbox Series X moving to $612 in the UK, $604 across most European markets, CAD $649.99 in Canada, and AUD $799.99 in Australia starting August 1st. The Xbox Series S pricing will not be adjusted in any markets, remaining at $299.99.

According to AST SpaceMobile, the company managed to successfully transmit a 4G LTE signal from space that was picked up by "everyday, off-the-shelf smartphones." Next, AST will try and transmit a 5G connection via its BlueWalker 3 (BW3) satellite. The Verge reports: Testing was conducted in Hawaii on AT&T's spectrum using Nokia RAN technology, and the signal, which was beamed from AST's satellite in low Earth orbit, reached speeds of up to 10.3Mbps. That's fast enough for some video streaming, general internet use, and more ordinary cell phone usage. AST's testing followed a recent April test by the same company, where it was able to route an audio call between a Samsung Galaxy S22 in Texas to an iPhone in Japan via satellite.

The BW3 is a massive commercial communication array at 693 square feet -- about the size of a two- or three-car garage -- and the largest ever deployed in low Earth orbit, says AST's release. It operates using the same 3GPP standard found in ground-based cell networks. The achievement is "an important step toward AST SpaceMobile's goal of bringing broadband services to parts of the world where cellular coverage is either unreliable or simply does not exist today," according to AST's chairman and CEO, Abel Avellan, who said this would allow users to text and call, browse the internet, download files, and even stream video using a signal beamed from space.

An anonymous reader quotes a report from Ars Technica: Internet service providers in both the US and Europe are clamoring for new payments from Big Tech firms. European broadband providers are much closer to realizing the long-held goal of payments from tech companies, as the European Union government is holding an official consultation on the proposal. As the EU process unfolds, the telco lobby group USTelecom is hoping to push the US down a similar but not quite identical path. In a blog post on Friday, USTelecom CEO Jonathan Spalter argued that the biggest technology companies should contribute toward a fund that subsidizes the building of broadband networks. Spalter wrote that Amazon and similar Internet companies should fill what he called a "conspicuously empty seat at the collective table of global high-speed connectivity."

Given that "six companies account for half of all Internet traffic worldwide... Does it still make sense that the government and broadband providers alone fund this critical infrastructure? Is there no shared obligation from the primary financial beneficiaries of these networks -- the world's most powerful Internet companies?" Spalter wrote. "We need a modern reset that more equitably shares these financial obligations among those who benefit the most from these connections," he argued. USTelecom members include AT&T, Verizon, Lumen (formerly CenturyLink), Windstream, and other telcos. It's one of the biggest trade groups that lobbies for US-based Internet service providers.

[...] USTelecom pointed to the Biden administration's comments in its pitch to make Big Tech firms pay into a central fund like the existing Universal Service Fund (USF) managed by the Federal Communications Commission. "We concur with the US government's position that rather than the payments to broadband providers proposed in the EU, such 'publicly accountable funding mechanisms can better ensure that resources are devoted to key policy objectives, such as improving access and strengthening network security, while avoiding discriminatory measures that distort competition,'" Spalter wrote. The Biden administration's comments didn't call for tech companies to pay into a government-run fund, though. The document noted that the US "approach to financing improvements to broadband infrastructure involves private investments, a national Universal Service Fund, and significant public funding made from general appropriations," but didn't argue for any changes to who pays into the fund.

An anonymous reader quotes a report from MIT Technology Review: If we're going to prevent the gravest dangers of global warming, experts agree, removing significant amounts of carbon dioxide from the atmosphere is essential. That's why, over the past few years, projects focused on growing seaweed to suck CO2 from the air and lock it in the sea have attracted attention -- and significant amounts of funding -- from the US government and private companies including Amazon. The problem: farming enough seaweed to meet climate-change goals may not be feasible after all.

A new study, published today in Nature Communications Earth & Environment, estimates that around a million square kilometers of ocean would need to be farmed in order to remove a billion tons of carbon dioxide from the atmosphere over the course of a year. It's not easy to come by that amount of space in places where seaweed grows easily, given all the competing uses along the coastlines, like shipping and fishing. To put that into context, between 2.5 and 13 billion tons of atmospheric carbon dioxide would need to be captured each year, in addition to dramatic reductions in greenhouse-gas emissions, to meet climate goals, according to the study's authors.

A variety of scientific models suggest we should be removing anything from 1.3 billion tons of carbon dioxide each year to 29 billion tons by 2050 in order to prevent global warming levels from rising past 1. 5C. An 2017 report from the UN estimated that we'd need to remove 10 billion tons annually to stop the planet from warming past 2C by the same date. "The industry is getting ahead of the science," says Isabella Arzeno-Soltero, a postdoctoral scholar at Stanford University, who worked on the project. "Our immediate goal was to see if, given optimal conditions, we can actually achieve the scales of carbon harvests that people are talking about. And the answer is no, not really." [...] Their findings suggest that cultivating enough seaweed to reach these targets is beyond the industry's current capacity, although meeting climate goals will require much more than reliance solely on seaweed.

Indonesia and Elon Musk's rocket company SpaceX on Monday launched the country's largest telecommunication satellite from the United States, in a $540 million project intended to link up remote corners of the archipelago to the internet. From a report: Roughly two-thirds of Indonesia's 280 million population already use the internet, but connectivity is limited in far-flung, underdeveloped eastern islands of the Southeast Asian country. "Satellite technology will accelerate internet access to villages in areas that cannot be reached by fiber optics in the next 10 years," Mahfud MD, senior Indonesian minister, said in a statement ahead of the launch. The 4.5-tonne Satellite of the Republic of Indonesia (SATRIA-1) was built by Thales Alenia Space and deployed into orbit from Florida by SpaceX's Falcon 9 rocket, which then returned to an offshore site in a precision landing.

Long-time Slashdot reader theodp writes: Y Combinator founder Paul Graham last week took to Twitter to lament those who use AI or other excuses for not learning to code. "A generation ago some people were saying there was no point in learning to program because all the programming jobs would be outsourced to India," Graham wrote. "Now they're saying you don't need to because AI will do it all. If you don't want to learn to program, you can always find a reason."

BloomTech Coding Bootcamp CEO Austen Allred this week doubled-down on Graham's tweet, offering his own history of excuses people have made for not learning to code... Allred's tweet reads:

"Don't learn to code. Soon GUIs will do it all for you." — 1985

"Don't learn to code. Soon that will all be done offshore for pennies." — 2003

"Don't learn to code. Soon nocode tools will do it all for you." — 2015

"Don't learn to code. Soon AI will do it all for you." — 2023

Among the many retweeting Allred's cautionary message was Code.org, the tech-backed nonprofit that aims to make computer science a high school graduation requirement by 2030, whose CEO also replied to Graham with a reassuring tweet suggesting people's days of being able to avoid learning to code will soon be over. "Now that 27 states require that every school must teach computer science, and 7 states require a CS course to graduate high school," explained Code.org CEO Hadi Partovi, "the argument is basically behind us. Computer science won."
On a related note, this month in Communications of the ACM, a CS professor shared their own contrary opinion about the possibility of a professional programmer using AI assistants to do a better job.

"It doesn't work." I would love to have an assistant who keeps me in check, alerting me to pitfalls and correcting me when I err. A effective pair-programmer. But that is not what I get. Instead, I have the equivalent of a cocky graduate student, smart and widely read, also polite and quick to apologize, but thoroughly, invariably, sloppy and unreliable. I have little use for such supposed help...

Fascinating as they are, AI assistants are not works of logic; they are works of words. Large language models: smooth talkers (like the ones who got all the dates in high school). They have become incredibly good at producing text that looks right. For many applications that is enough. Not for programming.

According to Dish, the company says it now covers 70 percent of the U.S. population and has "also satisfied all other June 14, 2023 FCC commitments." The Verge reports: In meeting this FCC milestone, Dish says it has deployed over 15,000 5G cell sites and would like to remind us that it's still the first wireless provider in the country to launch voice calling over 5G, known as VoNR -- Voice over New Radio. This is all well and good, but Dish's wireless service still doesn't look quite the same as AT&T's or Verizon's. The network itself is very much still in beta testing under its Project Genesis program, which requires you to purchase a new phone specially equipped to use new network features like three-carrier aggregation. The network is available to Boost customers in supported markets, but they need to use a phone that supports band 70 to access Dish's 5G -- and those are still uncommon.

Federal Communications Commission Chairwoman Jessica Rosenworcel wants the FCC to open a formal inquiry into how data caps harm Internet users and why broadband providers still impose the caps. The inquiry could eventually lead to the FCC regulating how Internet service providers such as Comcast impose limits on data usage. From a report: Rosenworcel yesterday announced that she asked fellow commissioners to support a Notice of Inquiry on the topic. Among other things, the Notice would seek comment from the public "to better understand why the use of data caps continues to persist despite increased broadband needs of consumers and providers' demonstrated technical ability to offer unlimited data plans."

The inquiry would also seek comment on "trends in consumer data usage... on the impact of data caps on consumers, consumers' experience with data caps, how consumers are informed about data caps on service offerings, and how data caps impact competition." Finally, Rosenworcel wants to seek comment about the FCC's "legal authority to take actions regarding data caps." "In particular, the agency would like to better understand the current state of data caps, their impact on consumers, and whether the Commission should consider taking action to ensure that data caps do not cause harm to competition or consumers' ability to access broadband Internet services," the press release said.

The massive federal effort to expand internet access to every home in the U.S. took a major step forward on Friday with the announcement of $930 million in grants to shore up connections in remote parts of Alaska, rural Texas and dozens of other places where significant gaps in connectivity persist. From a report: The so-called middle mile grants, announced by the Department of Commerce, are meant to create large-scale networks that will enable retail broadband providers to link subscribers to the internet. Department officials likened the role of the middle mile -- the midsection of the infrastructure necessary to enable internet access, composed of high-capacity fiber lines carrying huge amounts of data at very high speeds -- to how the interstate highway system forged connections between communities. "These networks are the workhorses carrying large amounts of data over very long distances," said Mitch Landrieu, the White House's infrastructure coordinator, in a media Zoom call. "They're the ones that are bridging the gap between the larger networks and the last mile connections, from tribal lands to underserved rural and remote areas to essential institutions like hospitals, schools, libraries and major businesses."

Sens. Josh Hawley and Richard Blumenthal want to clarify that the internet's bedrock liability law does not apply to generative AI, per a new bill introduced Wednesday. From a report: Legal experts and lawmakers have questioned whether AI-created works would qualify for legal immunity under Section 230 of the Communications Decency Act, the law that largely shields platforms from lawsuits over third-party content. It's a newly urgent issue thanks to the explosive of generative AI. The new bipartisan bill bolsters the argument that Section 230 doesn't cover AI-generated work. It also gives lawmakers an opening to go after Section 230 after vowing to amend it, without much success, for years.

Section 230 is often credited as the law that allowed the internet to flourish and for social media to take off, as well as websites hosting travel listings and restaurant reviews. To its detractors, it goes too far and is not fit for today's web, allowing social media companies to leave too much harmful content up online. Hawley and Blumenthal's "No Section 230 Immunity for AI Act" would amend Section 230 "by adding a clause that strips immunity from AI companies in civil claims or criminal prosecutions involving the use or provision of generative AI," per a description of the bill from Hawley's office.

mschaffer shares a report: Comcast and other ISPs have annoyed customers for many years by advertising low prices and then charging much bigger monthly bills by tacking on a variety of fees. While some of these fees are related to government-issued requirements and others are not, poorly trained customer service reps have been known to falsely tell customers that fees created by Comcast are mandated by the government. The FCC rules will force ISPs to accurately describe fees in labels given to customers, but Comcast said it wants the FCC to rescind a requirement related to "fees that ISPs may, but are not obligated to, pass through to customers." These include state Universal Service fees and other local fees. As Comcast makes clear, it isn't required to pass these costs on to customers in the form of separate fees. Comcast could stop charging the fees and raise its advertised prices by the corresponding amount to more accurately convey its actual prices to customers. Instead, Comcast wants the FCC to change the rule so that it can continue charging the fees without itemizing them..

I suppose it's just easier to grab people's money than it is to make up names for the fees, Mschaffer adds.

The hackers responsible for the MOVEit cyberattack downloaded confidential information from UK communications regulator Ofcom about companies it regulates, as well as its own employees -- adding to a string of victims which includes IAG SA's British Airways and the British Broadcasting Corporation. From a report: "A limited amount of information about certain companies we regulate -- some of it confidential -- along with personal data of 412 Ofcom employees, was downloaded during the attack," an Ofcom spokesman said by email. "We took immediate action to prevent further use of the MOVEit service and to implement the recommended security measures. We also swiftly alerted all affected Ofcom-regulated companies, and we continue to offer support and assistance to our colleagues."