A partner at an early-stage investment firm argues that "in the 2000s everyone was learning HTML and making a website. In the 2010s everyone was learning to develop mobile apps. In the 2020s all the developers are going to build Vision AI." Where the web had its impact was by digitizing manual paper-based processes... I believe the next big wave is Vision AI, and for the same reason: It offers the opportunity to digitize the next massive trove of information in the world, that which is not on paper but which can be seen through a camera... Why use a temperature sensor when a camera can see reflected light frequencies and determine the temperature? The latest cellphones are integrating LIDAR sensors into their cameras, and I believe the camera sensing suite will become even more sophisticated. Combine this with emerging computer vision technology powered by AI, and together you have Vision AI.

Vision AI has the power to unlock the future of automation in a way not seen since the Web Revolution where every form and phone call was turned into a site, and we unlocked all the resulting searches, analytics, and automated processing that is now commonplace. Just like there are web boot camps, there will soon be computer vision boot camps to enlarge the circle of access to this new technology. Anything you want to count, record, analyze, or store can be obtained by teaching Vision AI to look for it. And that's just capturing the data, the way web forms did. After that unfolds everything we can do with that data. Provide reports, comparisons, and analysis. Make predictions. Profile and advertise. Learn and educate...

The real changes come when computers start measuring and counting things that are either too vast for humans to count — every dead oak tree in California — or too expensive for humans to count — every yeast cell in a culture — or too difficult for humans to perceive — the change in gait that suggests a medical condition.

During this decade we will see boot camps teaching hundreds of thousands of developers to utilize Vision AI tools, just the way we taught millions to code the web. After that, we will see our world for the next level of data that it presents and be able to act on that.
A disclaimer at the end of the article acknowledges that "I currently have a vested interest in eight Vision AI companies."

T-Mobile has added support for the 988 emergency mental health services number more than a year and a half ahead of the Federal Communications Commission's deadline, the company announced on Friday. The Verge reports: T-Mobile customers who dial 988 will be connected to the National Suicide Prevention Lifeline (NSPL) and its network of crisis centers across the US. T-Mobile says it is the first carrier in the US to make 988 available to its customers. T-Mobile chief technology officer Abdul Saad said in a statement that making the shorter emergency number available to customers was "a matter of urgency for us, particularly as the COVID-19 pandemic continues and the holiday season approaches." People in need of mental health support can still contact the NSPL by calling 1-800-273-8255 (1-800-273-TALK) or by using online chats.

An anonymous reader quotes a report from Wired: In the U.S., a complicated combination of corporate interests and pre-smartphone era legislation has resulted in more than two decades of back and forth about the legality of phone locking. It's looking like that battle could ramp up again next year. The transition to a Biden administration could shake up the regulatory body that governs these rules. The timing also coincides with a congressional proceeding that takes place every three years to determine what tweaks should be made to digital rights laws. 2021 could be the year of the truly unlocked phone. For some activists, it's a glimmer of light at the end of a very long tunnel.

[H]ow could carriers be forced to provide phones that are unlocked by default? There are a couple of promising avenues, though neither are a given. The "agenda" here meaning something to be decided by a regulating body. In the UK, the regulator Ofcom made that call. The US Ofcom equivalent is the Federal Communications Commission. Under its current leadership of Trump appointee Ajit Pai, the FCC has been staunchly pro-business, passing legislation like the repeal of net neutrality at the behest of companies like AT&T. "Getting this done in an Ajit Pai FCC would be extremely difficult and very unlikely, given how friendly that FCC has been toward private companies and broadband providers," Sheehan says. "Whether or not that could happen in a Biden administration, we don't know. I think it would be much more possible."

Another route would be to take the problem back to its source: Section 1201 itself. Every three years, the US Library of Congress and Copyright Office hold a rulemaking proceeding that takes public comment. It's a chance for advocates to make their case for amending Section 1201, assuming they can afford the legal fees necessitated by such an involved, drawn out process. It's a less overtly political process, as the key decisionmakers at the two institutions don't come and go with each presidential administration like they usually do at the FCC. These sessions have already yielded positive outcomes for fans of repairability, like an exemption that took effect in 2016 that made it legal to hack car computers and other devices. The next proceeding is currently underway. If citizens want to urge the government to amend Section 1201, the first round of comments are required to be in by December 14. Responses and additional proposals will go back and forth through the spring of 2021, until the Copyright Office ultimately decides which changes to implement. Both Sheehan and Wiens are working with other advocates to make their case for a future of unlockability.

Ticketmaster is planning to check the coronavirus vaccination status of concert-goers prior to shows once a treatment is approved. The New York Post reports: The ticketing giant plans to have customers use their cellphones to verify their inoculation or whether they've tested negative for the virus within a 24- to 72-hour window, according to the exclusive report. The plan, which is still being ironed out, will utilize three separate components, including the California-based company's digital ticketing app, third-party health information firms like CLEAR Health Pass and testing/vaccination distributors like Labcorp or CVS Minute Clinic.

Ticketmaster will reportedly not store or access medical records under the plan. If approved, fans would need to verify that they've either already been vaccinated or have tested negative as recently as 24 hours prior to the show. Concert-goers would then instruct a lab to send over test results to companies like CLEAR Health Pass or IBM's Digital Health Pass, which would verify the fan's status to Ticketmaster. Anyone who tests positive or doesn't get screened won't be granted access to the event venue, Billboard reported. The digital ticketing app will also eliminate the need for paper tickets and can be prohibited from being resold, according to the report. Further reading: Billboard

An anonymous reader quotes a report from The New York Times: Lee Kun-hee, who built Samsung into a global giant of smartphones, televisions and computer chips but was twice convicted — and, in a pattern that has become typical in South Korea, twice pardoned -- for white-collar crimes committed along the way, died on Sunday in Seoul, the South Korean capital. He was 78. Samsung announced the death but did not specify the cause. Mr. Lee had been incapacitated since a heart attack in 2014.

When Mr. Lee took the helm at Samsung Group in 1987, after the death of his father and the conglomerate's founder, Lee Byung-chull, many in the West knew the group's electronics unit only as a maker of cheap televisions and unreliable microwaves sold in discount stores. Lee Kun-hee pushed the company relentlessly up the technological ladder. By the early 1990s, Samsung had surpassed Japanese and American rivals to become a pacesetter in memory chips. It came to dominate flat-panel displays as screens lost their bulk. And it conquered the middle-to-high end of the mobile market as cellphones became powerhouse computing devices in the 2000s. Samsung Electronics today is a cornerstone of South Korea's economy and one of the world's top corporate spenders on research and development. Mr. Lee -- who was chairman of Samsung Group from 1987 to 1998, chairman and chief executive of Samsung Electronics from 1998 to 2008, then Samsung Electronics chairman from 2010 until his death -- was South Korea's richest man. "In 1996, Mr. Lee was convicted of bribing the country's president, then pardoned," The New York Times notes. "More than a decade later, he was found guilty of tax evasion but given another reprieve, this time so he could resume lobbying to bring the Winter Olympics to the mountain town of Pyeongchang in 2018."

"Soon after the Pyeongchang Games, Lee Myung-bak, South Korea's president from 2008 to 2013 and no relation, was sentenced to 15 years in prison for accepting $5.4 million in bribes from Samsung in exchange for pardoning Mr. Lee."

OnePlus, the Chinese smartphone manufacturer that has turned into one of the most popular Android smartphone brands worldwide, is reportedly missing one of its cofounders. According to Android Police, citing Reddit user JonSigur, who published alleged screenshots of internal memos at OnePlus, co-founder Carl Pei has left his role at the company after nearly seven years. From the report: The messages listed the company's leadership structure, with Pei notably absent. The memos also noted Emily Dai, who was in charge (or could still be in charge) of OnePlus operations in India, was recently appointed as the head of the Nord product line globally. Pei was previously in charge of Nord, and was prominently featured in the documentary about the phone's development. We reached out to OnePlus for a statement, and a spokesperson declined to comment. That adds more credibility to the story -- if it were false, it would be extremely easy for OnePlus to outright deny it. The report notes that OnePlus' other co-founder, Pete Lau, remains the company's CEO.

According to Taiwanese publication DigiTimes, Qualcomm is planning to launch new premium smartphones under its own brand name. It's reportedly partnering with ASUS to manufacture and distribute the devices globally. HotHardware reports: It would appear that Qualcomm's intent is to showcase ultra-premium experiences for Snapdragon Android phones in the market. This would in effect be a "super phone" of sorts that is designed by and powered by Qualcomm, but manufactured by ASUS. It would likely be a high-end, Snapdragon 875 flagship smartphone with all the bells and whistles that would compete with the best that other Android OEMs have to offer (we'd expect a stock Android experience as well). The most obvious comparison would be Microsoft's Surface line of premium hardware used to showcase new ideas and form factors.

ASUS is already a known quantity in the Android smartphone market, and produces its own line of gaming smartphones like the lightning-fast ROG Phone 3, which is powered by Qualcomm's flagship Snapdragon 865+ SoC. However, ASUS would also be producing a device that would be directly competing against its own high-end offerings. It would seemingly make sense for Qualcomm to announce this new partnership and gaming smartphone brand at the upcoming Snapdragon Tech Summit, which will be held virtually December 1st through December 2nd. At that time, Qualcomm is expected to launch its Snapdragon 875 flagship SoC along with a new generation of Snapdragon 700 Series mid-range SoCs.

The Fairphone 3+ is a $550 phone with modular parts that can easily be swapped out by users themselves. "In many ways, a Fairphone is the antithesis of the iPhone," writes Catie Keck via Gizmodo. "It doesn't benefit most retailers to allow you to easily repair your own stuff, meaning that a lot of gizmos these days -- particularly higher-end electronics -- are packed with proprietary parts and sometimes even software locks to dissuade consumers from attempting to perform repairs themselves." While it is a "repairable dream" and features two big camera upgrades over the Fairphone 3 (which does support the new upgraded camera modules), it's, sadly, only available overseas. Keck writes: Fairphone 3+ has 64GB of memory but can be upgraded to 400GB with a MicroSD card. It has a Qualcomm 632 processor, a 5.65-inch display, Bluetooth 5, a 3000mAh battery that supports Qualcomm QuickCharge, and six total modules to swap out for easy repair. A thing I didn't expect to love as much as I did was fingerprint ID on the backside of the phone -- particularly as Face ID on my iPhone 11 has become a massive pain in the butt in these mask-on times. At present, Fairphone doesn't support 4G connectivity in the U.S., my biggest gripe with the phone second only to the fact that the phones only ship within Europe. [...] Fairphone runs on Android -- the Fairphone 3+ comes with Android 10 pre-installed and ready to go.

As for its camera, I was happy enough with the photograph with the newer lens. Photo nerds may be more sensitive to the trade-offs when compared with, say, the iPhone 11 Pro, but for the average person, I think Fairphone's cameras would work beautifully. I especially loved the portrait mode on the front camera, which worked in even exceptionally low-light environments for me. Software likely isn't the primary reason that anyone is looking at getting a Fairphone device, but shipping pre-installed with a lot of familiar apps means making the switch will likely be relatively painless, though so far my iPhone is a bit snappier overall in terms of performance. Again, the tradeoff is a commitment to repairability that you simply won't get with an Apple device unless the company radically overhauls its entire business model or unless it's forced, neither of which seems remotely likely for the foreseeable future.

An anonymous reader shared this skeptical opinion piece from Computerworld: Let's start with the name itself. There is no single "5G." There are, in fact, three different varieties, with very different kinds of performance... But, what most people want, what most people lust for is 1Gbps speeds with less than 10 milliseconds of latency... [T]o get that kind of speed you must have mmWave 5G — and it comes with a lot of caveats.

First, it has a range, at best, of 150 meters. If you're driving, that means, until 5G base stations are everywhere, you're going to be losing your high-speed signal a lot. Practically speaking, for the next few years, if you're on the move, you're not going to be seeing high-speed 5G. And, even if you are in range of a 5G base station, anything — and I mean anything — can block its high-frequency signal. Window glass, for instance, can stop it dead. So, you could have a 5G transceiver literally on your street corner and not be able to get a good signal. How bad is this? NTT DoCoMo, Japan's top mobile phone service provider, is working on a new kind of window glass, just so their mmWave 5G will work. I don't know about you, but I don't want to shell out a few grand to replace my windows just to get my phone to work.

Let's say, though, that you've got a 5G phone and you're sure you can get 5G service — what kind of performance can you really expect? According to Washington Post tech columnist Geoffrey A. Fowler, you can expect to see a "diddly squat" 5G performance... ["roughly the same as on 4G LTE," while some places "actually have been slower."] It wasn't just him, since he lives in that technology backwater known as the San Francisco bay area. He checked with several national firms tracking 5G performance. They found that all three major U.S. telecom networks' 5G isn't that much faster than 4G. Indeed, OpenSignal reports that U.S. 5G users saw an average speed of 33.4Mbps. Better than 4G, yes, but not "Wow! This is great!" speeds most people seem to be dreaming of. It's also, I might add, much worse than any other country using 5G, with the exception of the United Kingdom.

The apocalyptic orange sky in San Francisco Wednesday was the talk of the town -- and well beyond. However, many people found their efforts to capture the surreal images stymied, as their iPhones "corrected" the smoke-filled sky to a more natural hue. Axios reports: Smartphone cameras do a great job in many situations thanks to software that automatically tries to improve a shot's composition, focus, and settings like white and color balance. But those adjustments can also get in the way of capturing what's unique about some of life's most vivid images. After waking up to the orange sky, I first tried to shoot out my back door, but found my iPhone was adjusting the sky to a much more common gray. On social media, I saw lots of others having the same experience with both still and video coming from their phones. In all cases I used the device's default settings. Bloomberg reporter Sarah Frier said she used the app Halide to avoid the iPhone's color correction. Halide, aware that many people were using the app yesterday to take photos of the orange skies, says: "It feels wrong to benefit from this, so we are donating yesterday's sales to our local Wildfire Relief Fund."

According to Engadget, Motorola's brand-new Razr sports an improved design, support for 5G, and corrects many of the issues the first model was notorious for. Chris Velazco writes: Motorola was always clear that the Razr is a "design-first" device, and it went to great lengths to recreate the visual vibe that its classic flip phones ran with for its first foldable. To pack some much-needed extras into this new model, though, Motorola had to make some changes: The new Razr is a little chubbier, and a features a "chin" that's a bit less prominent than the original's. Personally, these changes are enough to make the Razr just a little less visually striking, but they're worth it when you consider what Motorola could pack in here as a result.

For one, Motorola squeezed a better camera into the Razr's top half. My biggest gripe with the original Razr's 16-megapixel rear shooter wasn't that it was bad, per se -- it just wasn't great compared to every other camera you'd find in a similarly priced phone. In response, Motorola chose a 48-megapixel camera for this new model, which should improve photo quality substantially. The somewhat pokey Snapdragon 710 found in the first Razr also is gone, replaced here by a more modern Snapdragon 765G and 8GB of RAM. As I said, we're not working with flagship power here, but the new Razr has everything it needs to run much more smoothly this time around.

By now, it might sound like Motorola has improved this new Razr on all fronts, and that's very nearly true. There are only a few things Motorola didn't change here, like its 6.2-inch flexible internal display. It's the exact same panel they used last time, and while that's not necessarily a bad thing, I was still hoping a second-gen Razr screen would run at a resolution higher than 876 x 2,142. Maybe more curious is the fact that, in the United States anyway, Motorola just plans to call this phone the "Razr," and doesn't plan to differentiate it from the Verizon-only model it released earlier this year. "[I]t's still not a flagship phone, and at $1400 we're not sure it's a great deal either," Velazco says. "But for people who want an extremely pocket-friendly foldable that's also usable while closed, Motorola just might be on the right track."

An anonymous reader quotes a report from Ars Technica: AT&T smartphone users who see their network indicators switch from "4G" to "5G" shouldn't necessarily expect that they're about to get faster speeds. In PCMag's annual mobile-network testing, released today, 5G phones connected to AT&T got slower speeds than 4G phones in 21 out of 22 cities. PCMag concluded that "AT&T 5G right now appears to be essentially worthless," though AT&T's average download speed of 103.1Mbps was nearly as good as Verizon's thanks to a strong 4G performance. Of course, AT&T 5G should be faster than 4G in the long run -- this isn't another case of AT&T misleadingly labeling its 4G network as a type of 5G. Instead, the disappointing result on PCMag's test has to do with how today's 5G phones work and with how AT&T allocates spectrum.

The counterintuitive result doesn't reveal much about the actual differences between 4G and 5G technology. Instead, it's reflective of how AT&T has used its spectrum to deploy 5G so far. As PCMag explained, "AT&T's 5G slices off a narrow bit of the old 850MHz cellular band and assigns it to 5G, to give phones a valid 5G icon without increasing performance. And because of the way current 5G phones work, it often reduces performance. AT&T's 4G network benefits from the aggregation of channels from different frequencies. "The most recent phones are able to assemble up to seven of them -- that's called seven-carrier aggregation, and it's why AT&T won [the PCMag tests] last year," the article said. 5G phones can't handle that yet, PCMag analyst Sascha Segan wrote: "But 5G phones can't add as many 4G channels to a 5G channel. So if they're in 5G mode, they're giving up 4G channels so they can use that extremely narrow, often 5MHz 5G channel, and the result is slower performance: faux G. For AT&T, using a 5G phone in testing was often a step backward from our 4G-only phone."

An anonymous reader quotes a report from BuzzFeed News: When Mxolosi saw a Tecno W2 smartphone in a store in Johannesburg, South Africa, he was attracted to its looks and functionality. But what really drew him in was the price, roughly $30 -- far less than comparable models from Samsung, Nokia, or Huawei, Africa's other top brands. It was another sale for Transsion, the Chinese company that makes Tecno and other low-priced smartphones, as well as basic handsets, for the developing world. Since releasing its first smartphone in 2014, the upstart has grown to become Africa's top handset seller, beating out longtime market leaders Samsung and Nokia. But its success can come at a price. Mxolosi, an unemployed 41-year-old, became frustrated with his Tecno W2. Pop-up ads interrupted his calls and chats. He'd wake up to find his prepaid data mysteriously used up and messages about paid subscriptions to apps he'd never asked for.

He thought it might be his fault, but according to an investigation by Secure-D, a mobile security service, and BuzzFeed News, software embedded in his phone right out of the box was draining his data while trying to steal his money. Mxolosi's Tecno W2 was infected with xHelper and Triada, malware that secretly downloaded apps and attempted to subscribe him to paid services without his knowledge. Secure-D's system, which mobile carriers use to protect their networks and customers against fraudulent transactions, blocked 844,000 transactions connected to preinstalled malware on Transsion phones between March and December 2019. Secure-D Managing Director Geoffrey Cleaves told BuzzFeed News that Mxolosi's data was used up by the malware as it attempted to subscribe him to paid services. Along with South Africa, Tecno W2 phones in Ethiopia, Cameroon, Egypt, Ghana, Indonesia, and Myanmar were infected.

An anonymous reader shares a report: When Mxolosi saw a Tecno W2 smartphone in a store in Johannesburg, South Africa, he was attracted to its looks and functionality. But what really drew him in was the price, roughly $30 -- far less than comparable models from Samsung, Nokia, or Huawei, Africa's other top brands. [...] But its success can come at a price. Mxolosi, an unemployed 41-year-old, became frustrated with his Tecno W2. Pop-up ads interrupted his calls and chats. He'd wake up to find his prepaid data mysteriously used up and messages about paid subscriptions to apps he'd never asked for. He thought it might be his fault, but according to an investigation by Secure-D, a mobile security service, and BuzzFeed News, software embedded in his phone right out of the box was draining his data while trying to steal his money.

Mxolosi's Tecno W2 was infected with xHelper and Triada, malware that secretly downloaded apps and attempted to subscribe him to paid services without his knowledge. Secure-D's system, which mobile carriers use to protect their networks and customers against fraudulent transactions, blocked 844,000 transactions connected to preinstalled malware on Transsion phones between March and December 2019. Secure-D Managing Director Geoffrey Cleaves told BuzzFeed News that Mxolosi's data was used up by the malware as it attempted to subscribe him to paid services. "Imagine how quickly his data would disappear if the subscriptions were successful," he said. Along with South Africa, Tecno W2 phones in Ethiopia, Cameroon, Egypt, Ghana, Indonesia, and Myanmar were infected.

After TCL announced plans to stop producing BlackBerry phones later this year, it seemed like the once-popular BlackBerry brand would finally be coming to an end. "But now, a new company has pledged to take up the BlackBerry mantle with promises of releasing a new phone featuring a good 'ol physical keyboard sometime next year," reports Gizmodo. From the report: In a press release today, Austin, Texas-based OnwardMobility announced that it had reached an agreement with both BlackBerry and FIH Mobile Limited (a subsidiary of Foxconn) to create a new 5G BlackBerry Android phone with a physical keyboard. The device is slated to be available in both Europe and North America sometime in the first half of 2021. That said, this new BlackBerry phone will have slightly different ambitions than the previous BlackBerry handsets produced by TCL, as OnwardMobility is planning to target its BlackBerry phone at businesses and enterprise professionals who want something that delivers both a tactile typing experience and an emphasis on privacy and security.

When it comes to producing a new BlackBerry phone, OnwardMobility CEO Peter Franklin said, "Enterprise professionals are eager for secure 5G devices that enable productivity, without sacrificing the user experience. BlackBerry smartphones are known for protecting communications, privacy, and data." BlackBerry CEO John Chen also issued similar sentiments, saying that "BlackBerry is thrilled OnwardMobility will deliver a BlackBerry 5G smartphone device with physical keyboard leveraging our high standards of trust and security synonymous with our brand. We are excited that customers will experience the enterprise and government level security and mobile productivity the new BlackBerry 5G smartphone will offer."

A review at the Android Police site calls Pine64's new Linux-based PinePhone "the most interesting smartphone I've tried in years," with 17 different operating systems available (including Fedora, Ubuntu Touch, SailfishOS, openSUSE, and Arch Linux ARM): There's a replaceable battery, which is compatible with batteries designed for older Samsung Galaxy J7 phones. It's good to know that even if PinePhone vanished overnight, you could still purchase new batteries for around $10-15...

There's a microSD card slot above the SIM tray, which supports cards up to 2TB in size. While it can be used as extra storage, just like the SD slots in Android phones and tablets, it can also function as a bootable drive. If you write an operating system image to the SD card and put it in the PinePhone, the phone will boot from the SD card. This means you can move between operating systems on the PinePhone by simply swapping microSD cards, which is amazing for trying out new Linux distributions without wiping data. How great would it be if Android phones could do that?

Finally, the inside of the PinePhone has six hardware killswitches that can be manipulated with a screwdriver. You can use them to turn off the modem, Wi-Fi/Bluetooth, microphone, rear camera, front camera, and headphone jack. No need to put a sticker over the selfie camera if you're worried about malicious software — just flip the switch and never worry about it again.... For a $150 phone produced in limited batches by a company with no previous experience in the smartphone industry, I'm impressed it's built as well as it is...

I look forward to seeing what the community around the PinePhone can accomplish.
A Pine64 blog post this weekend touts "a boat-load of cool and innovative things" being attempted by the PinePhone community, including users working on things like a fingerprint scanner or a thermal camera, plus a community that's 3D-printing their own custom PinePhone cases. And Pine64 has now identified three candidates for a future keyboard option (each of which can be configured as either a slide-out or clamshell keyboard): I feel like we have finally gotten into a good production rhythm; it was only last month we announced the postmarketOS Community Edition of the PinePhone, and this month I am here to tell you that the factory will deliver the phones to us at the end of this month... I don't know about you, but I think that this is a rather good production pace. At the time of writing, and based on current sale rates, the postmarketOS production-run will sell out in a matter of days...

While I have no further announcements at this time, what I will say is that we have no intention of slowing down the pace now until February 2021 (when Chinese New Year begins)...

The National Suicide Prevention Lifeline will be available for people in suicidal crisis under a new easier-to-remember phone number in two years. The Verge reports: On Thursday, the Federal Communications Commission voted unanimously to finalize 988 as the number Americans can call to be directed to the 24/7 National Suicide Prevention Lifeline hotline. As of right now, individuals in suicidal crisis can reach that hotline by dialing 1-800-273-8255 (TALK), but that number will be easier to remember once it transitions to its three-digit equivalent starting on July 16th, 2022. FCC Chairman Ajit Pai said in a statement on Thursday, "Establishing the easy-to-remember 988 as the '911' for suicide prevention and mental health services will make it easier for Americans in crisis to access the help they need."

As of right now, the national suicide hotline does not provide texting services. Democratic Commissioner Jessica Rosenworcel took issue with the commission's decision not to include the ability to text the hotline in its rulemaking. "Voice service has its benefits, but it is not native for most young people," Rosenworcel said in a statement on Thursday. "So I regret today's decision is anchored in older technologies and takes a pass on developing texting capabilities with this three-digit hotline. We should have done so here."

Verizon has turned to Google Cloud's Contact Center AI to automate its customer-service phone calls and chatbot conversations. The Register reports: The Contact Center AI technology will, we're told, use natural-language recognition to transcribe on-the-fly customers as they talk down the line. This speech-to-text output will be fed into Dialogflow, a platform that parses the text and generates responses in real-time. Similarly, written conversations with online support chatbots will be processed in real-time by Google's AI. The overall aim is to allow subscribers to rant, er, complain away using natural language at the computer system, from their keyboards or over the phone, and the artificial intelligence should be able to work out what customers want, and help them out, without them having to navigate a menu or bark simple commands.

And presumably the aim is to sort out simple stuff quickly without a human operator having to come on the line and deal with it. Subscribers with trickier problems should also, we hope, be directed to a human being without having to negotiate their way through a menu or a script of irrelevant procedures. The software agents can also suggest relevant online documentation, such as information on how to view or pay a bill, based on a subscriber's request. Amusingly, if you get through to a human, or demand to speak to a person, the staffer will probably just tell you what the AI wanted to say anyway: the software will, behind the scenes, provide prompts to the call-center workers.

Amazon has asked its employees to delete the Chinese-owned video app TikTok from their cellphones, citing "security risks," according to a company email sent on Friday. From a report: In the email, which was obtained by The New York Times, Amazon officials said that employees must delete the app from any devices that "access Amazon email." Employees had to remove the app by Friday to remain able to obtain mobile access to their Amazon email, the note said. Amazon workers are still allowed to view TikTok from their laptop browser, the company added. Amazon and TikTok did not immediately respond to requests for comment. TikTok, which has been popular with young audiences in the United States, is owned by the Chinese tech company ByteDance. It has been under scrutiny in Washington for security reasons because of its ownership. Mike Pompeo, the Secretary of State, said on Monday that the Trump administration was considering blocking some Chinese apps, which he has called a threat to national security. Updated at 21:01GMT: In a statement, Amazon said the email was sent by accident. "This morning's email to some of our employees was sent in error. There is no change to our policies right now with regard to TikTok."

Today, Qualcomm is announcing an update to its extremely successful Snapdragon 865 SoC: the new Snapdragon 865+. AnandTech reports: The new Snapdragon 865+ is a new binned variant of the [Snapdragon 865] with higher peak frequencies on the part of the "prime" CPU as well as the GPU, promising +10% performance on both aspects. Whilst in relative terms the new chipset's +10% clock improvement isn't all that earth-shattering, in absolute terms it finally allows the new Snapdragon 865+ to be the first mobile SoC to break past the 3GHz threshold, slightly exceeding that mark at a peak 3.1GHz frequency. Ever since the Cortex-A75 generation we've seen Arm make claims about their CPU microarchitectures achieving such high clock frequencies -- however in all those years actual silicon products by vendors never really managed to quite get that close in commercial mass-production designs.

We've had a chat with Qualcomm's SVP and GM of mobile business Alex Katouzian, about how Qualcomm achieved this, and fundamentally it's a combination of aggressive physical design of the product as well as improving manufacturing yields during the product's lifecycle. Katouzian explained that they would have been able to achieve these frequencies on the vanilla Snapdragon 865 -- but they would have had a lower quantity of products being able to meet this mark due to manufacturing variations. Yield improvements during the lifecycle of the Snapdragon 865 means that the company is able to offer this higher frequency variant now. [...] There will be a power increase to reach the higher frequencies, however this will only be linear with the increased clock speed, meaning energy efficiency of the new SoC will maintain the same excellent levels of that of the Snapdragon 865, so battery life will not be affected. [...] Amongst other new novelties of the Snapdragon 865+ platform is the ability for vendors to bundle with the new FastConnect 6900 Wi-Fi chips from Qualcomm, the company's new Wi-Fi 6 chipsets with 6GHz band capability (Wi-Fi 6E).