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Users Ditch Glassdoor, Stunned By Site Adding Real Names Without Consent (arstechnica.com) 101

Readers waspleg and SpzToid shared the following report: Glassdoor, where employees go to leave anonymous reviews of employers, has recently begun adding real names to user profiles without users' consent.

Glassdoor acquired Fishbowl, a professional networking app that integrated with Glassdoor last July. This acquisition meant that every Glassdoor user was automatically signed up for a Fishbowl account. And because Fishbowl requires users to verify their identities, Glassdoor's terms of service changed to require all users to be verified.

Ever since Glassdoor's integration with Fishbowl, Glassdoor's terms say that Glassdoor 'may update your Profile with information we obtain from third parties. We may also use personal data you provide to us via your resume(s) or our other services.' This effort to gather information on Fishbowl users includes Glassdoor staff consulting publicly available sources to verify information that is then used to update Glassdoor users' accounts.

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Users Ditch Glassdoor, Stunned By Site Adding Real Names Without Consent

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  • Firefly (Score:5, Funny)

    by Pizaz ( 594643 ) on Wednesday March 20, 2024 @10:44AM (#64330695)

    "Curse your sudden but inevitable betrayal!"

  • by Anonymous Coward on Wednesday March 20, 2024 @10:48AM (#64330709)

    is about to become a broken window

    • by devslash0 ( 4203435 ) on Wednesday March 20, 2024 @01:02PM (#64331129)

      Yep, that's the end of Glassdoor. The whole appeal was that you could bitch about your former employer in an anonymous way. Now that that's off the table, Glassdoor has no purpose whatsoever because people will be afraid of being honest, and honesty in this matter is critical.

  • by Rosco P. Coltrane ( 209368 ) on Wednesday March 20, 2024 @11:01AM (#64330739)

    The site is called GlassDoor, not SolidWoodDoor for crying out loud...

    Last office I saw with a glass door, you could see exactly who was behind and doing what.

  • by fahrbot-bot ( 874524 ) on Wednesday March 20, 2024 @11:06AM (#64330757)

    Glassdoor acquired Fishbowl, ... This acquisition meant that every Glassdoor user was automatically signed up for a Fishbowl account. And because Fishbowl requires users to verify their identities, Glassdoor's terms of service changed to require all users to be verified.

    So Glassdoor bought Fishbowl and the former changed their terms of service to match the latter? That's either dumb or an excuse to do something their users probably don't want. It would make more sense for either the Fishbowl terms to change or to not automatically out your Glassdoor users and give them the option of also having a Fishbowl account or an unlinked account, etc ... Anything other than completely changing the anonymous nature of the Glassdoor experience that makes it useful. As for me, I don't have an account with either and don't have any plans to.

    • Following up ... TFA notes that user can still hide their personal information:

      While users can remain anonymous, this change raises some potential concerns about data privacy and anonymity, Aaron Mackey, a lawyer for the Electronic Frontier Foundation (EFF), told Ars.

      But it's on them to be proactive about it. Even so, this also removes the option for users to not share their personal information with Glassdoor at all making that information available for legal actions and leaks, etc...

      The EFF regularly defends Glassdoor users from being unmasked by retaliating employers. Particularly for employees who fear retaliation for reviews, Mackey said that Glassdoor users could historically choose never to share their real names, and the company now storing names for all users makes it much more likely that users could be linked to their reviews should Glassdoor's data ever be subpoenaed or leaked. That's what had Monica so concerned, too.

      • by MachineShedFred ( 621896 ) on Wednesday March 20, 2024 @11:48AM (#64330915) Journal

        Considering the wide amount of software security issues and penchant for companies that already do shitty things to be shitty at other things, you are exactly one exploit away from being outed in a way that can short-term ruin your life.

        I wouldn't want any of my data within 10 city blocks of these people after being this thoughtless.

      • by DarkOx ( 621550 )

        The flip side of this is that people could libel employers all day long on the site, hide behind their anonymity, while GlassDoor hides behind CDA-230.

        Its not right GlassDoor can do a bait and switch like this and basically dox posters after the fact.

        It was also not right that GlassDoor could even exist in the first place without being sued into a smoldering crater. Another good example of CDA-230 being bad for society. I used to support the EFF but about 20 years ago when it became entirely clear how corr

  • by Beeftopia ( 1846720 ) on Wednesday March 20, 2024 @11:08AM (#64330765)

    "Dance like no one is watching. Love like you've never been hurt. Email and post to social media like it will one day be read aloud in a deposition."

    (apologies to Olivia Nuzzi)

  • Terrible Reporting (Score:5, Interesting)

    by quantaman ( 517394 ) on Wednesday March 20, 2024 @11:19AM (#64330809)

    FTA:
    Glassdoor, where employees go to leave anonymous reviews of employers, has recently begun adding real names to user profiles without users' consent, a Glassdoor user named Monica was shocked to discover last week.

    Ok, so people can see who left which review?

    So down in paragraph 6:

    The EFF regularly defends Glassdoor users from being unmasked by retaliating employers. Particularly for employees who fear retaliation for reviews, Mackey said that Glassdoor users could historically choose never to share their real names, and the company now storing names for all users makes it much more likely that users could be linked to their reviews should Glassdoor's data ever be subpoenaed or leaked. That's what had Monica so concerned, too.

    Ok, so it sounds like Fishbowl is a professional networking site requiring real names, and when they bought Glassdoor they started merging accounts (based on email addresses?) and so started associating real names with Glassdoor accounts that way.

    So Glassdoor reviews are still anonymous (though the article goes to great lengths to avoid stating that simple fact) but users do have a very real concern that the information is there, and a breach / website bug could attach real names to the reviews.

    • by HiThere ( 15173 )

      Perhaps you should say "still officially anonymous". If the information is in a corporate database, it's not safe to consider it secure. Consider:
      1) leaks
      2) hacking
      3) subpoenas
      4) botched updates
      $) bankruptcy sale
      6) being acquired by someone else
      and I'm sure I've missed a few circumstances. Circumstances that appear in the news every week or so.

  • This is peanuts (Score:5, Insightful)

    by Luckyo ( 1726890 ) on Wednesday March 20, 2024 @11:39AM (#64330891)

    Imagine what will happen when 23andme is no longer funded by VC and other owner money, and is instead sold to the highest bidder, or even sold in parts as a part of bankruptcy procedures. All the genetic information alongside personally identifying information, free to be used as new buyer sees fit.

    Reminder: treat everything you put on the internet as potentially public, unless it's something that is private by law with significant historic backing. I.e. health, banking, etc. Because everything else will leak, get hacked, get sold, get changed ToS, and so on. It's only a matter of time.

    • > private by law ... health, banking, etc.

      That doesn't seem to protect you from db hacks/leaks as we've seen. Haven't heard of any in the banking sector, but it's already started happening in the health sector.

      • by Luckyo ( 1726890 )

        This only makes sense if you interpret "protection" as "immunity".

        I've no idea why you would interpret it that way.

  • Don't leave anonymous comments in a place that knows your identity.

  • Tired of This Shit (Score:5, Insightful)

    by organgtool ( 966989 ) on Wednesday March 20, 2024 @01:58PM (#64331295)
    We need to gut the ability of corporations to constantly change the terms in which they operate. It should be relatively simple (famous last words) to create legislation that says that companies are bound by the terms of their own EULA which existed at the time that the data was collected. I only consented to providing certain data based on the "contract" we had at the time I provided it. If any company can later decide to change those terms to whatever they want, then the social contract completely breaks down. I mean, what the fuck is the point of even having an agreement if one party can later change it to be whatever they want whenever they want?
    • Isn't part of all these Terms of Service that they can change them at any time? Absurd, of course. Just never give anyone any real data when you can help it.

    • We need to gut the ability of corporations to constantly change the terms in which they operate. It should be relatively simple (famous last words) to create legislation that says that companies are bound by the terms of their own EULA which existed at the time that the data was collected. I only consented to providing certain data based on the "contract" we had at the time I provided it. If any company can later decide to change those terms to whatever they want, then the social contract completely breaks down. I mean, what the fuck is the point of even having an agreement if one party can later change it to be whatever they want whenever they want?

      Then everyone's new EULA is "we can do anything we want with your data".

      In theory you could make a law that says changes are explicitly opt-in, though again, knowing users that means 90% of your data is gone because many users will never log in again and again every EULA says "all your bits are belong to us!".

      Then again, if the EULA is changed and you didn't opt-in then it's not clear to me that you couldn't sue the company for breaking the contract.

      • Then everyone's new EULA is "we can do anything we want with your data".

        They effectively already do whatever they want with your data by changing the terms later. At least requiring them to say it upfront would force them to be remotely honest about it.

    • by mjwx ( 966435 )

      We need to gut the ability of corporations to constantly change the terms in which they operate. It should be relatively simple (famous last words) to create legislation that says that companies are bound by the terms of their own EULA which existed at the time that the data was collected. I only consented to providing certain data based on the "contract" we had at the time I provided it. If any company can later decide to change those terms to whatever they want, then the social contract completely breaks down. I mean, what the fuck is the point of even having an agreement if one party can later change it to be whatever they want whenever they want?

      This is generally what data privacy laws do.

      You can update you EULA all you want but nothing you write in a non-legally binding contract can override law. The problem is that in the US there are no laws against selling your private and personally identifiable data.

      In short, I cannot give up my privacy by clicking an "I Accept" button... It's difficult to even sign it away, I can sign up for hundreds of thousands of pounds of debt easily, I can't allow the bank to use my PII how they see fit, use of PI

  • by DrXym ( 126579 ) on Wednesday March 20, 2024 @02:54PM (#64331473)

    Glassdoor is an extortion racket. Companies pay $$$ to become an "engaged employer", i.e. to get the ability to squash the bad reviews and flood the site with fake good reviews. Especially after major events like mass layoffs. Since the fake reviews stay up and honest ones get removed, what's the point even reading any of them?

    On top of that users are constantly info-walled - "oh you want to read reviews eh? better give up some personal info like your salary if you want to see it". Just constant demands for more and more information. This recent change to force users to agree with Fishbowl's terms makes it clear they're planning on being some kind of LinkedIn knockoff but somehow even worse.

    Avoid it at all costs.

    • by thomn8r ( 635504 ) on Wednesday March 20, 2024 @03:53PM (#64331613)

      Glassdoor is an extortion racket. Companies pay $$$ to become an "engaged employer", i.e. to get the ability to squash the bad reviews and flood the site with fake good reviews.

      So it's like Yelp for HR?

      • by DrXym ( 126579 )

        Pretty much. Or Tripadvisor for HR - all these review sites start off being fairly useful and ultimately end up fucking over everybody for their cut.

    • by mjwx ( 966435 )

      Glassdoor is an extortion racket. Companies pay $$$ to become an "engaged employer", i.e. to get the ability to squash the bad reviews and flood the site with fake good reviews. Especially after major events like mass layoffs. Since the fake reviews stay up and honest ones get removed, what's the point even reading any of them?

      On top of that users are constantly info-walled - "oh you want to read reviews eh? better give up some personal info like your salary if you want to see it". Just constant demands for more and more information. This recent change to force users to agree with Fishbowl's terms makes it clear they're planning on being some kind of LinkedIn knockoff but somehow even worse.

      Avoid it at all costs.

      I've always seen it as a scam. Anything that requires me to create an account just to read reviews is clearly doing something dodgy.

  • by rsilvergun ( 571051 ) on Wednesday March 20, 2024 @03:12PM (#64331509)
    In my entire life. The entire point and purpose of Glassdoor was to have some place you could slag off at a bad employer. By definition that has to be completely and totally anonymous.

    They just completely killed their entire product. I mean seriously it would have been cheaper and easier to just set fire to their servers then do something this balls to the walls stupid.

    Did some billionaire order them to do this because he wants to shut the service down but doesn't want to take the heat from doing it?
  • Can't ditch (Score:4, Interesting)

    by ukoda ( 537183 ) on Wednesday March 20, 2024 @03:34PM (#64331559) Homepage
    They say users are ditching Glassdoor but I suspect it is not as many as it could be because you can't remove you account without giving them a shit load of personal information just to log in. Ignore would be a better term that ditch. I will probably just put an email filter in place to ignore them and pretend that no longer exist.
    • Looks like you may be able to get back in to modify things without giving more personal info. Do the login and the moment they start demanding personal info close the window. Then find an old email from them and follow the unsubscribe link. That should take you to a logged in session where you can do what needs to be done.

      Don't know it that will work in general but did work for me just now.
    • You can - just give them fake info.

      I just did and then immediately "deactivated" my account.

  • I just tried to go in a delete my account; as soon as I got logged in, it kicked me back out to the login.
  • They already did themselves in requiring an account and wouldn't shock me if all the good content is behind a pay wall now. Used to be fun to just view the reviews for the company I work for then they made it so you couldn't just anonymously view any more.
  • First, I had not realized Fishbowl went onto requiring full names in the first place. Haven't used them in a while, so maybe time to delete that one as well.

    But what is Glassdoor thinking? And what will this policy serve?

    When Google did something similarly stupid back in the day (remember Buzz?) they were sued for privacy violations and had to pay and accept a very long (still ongoing) outside oversight of their practices.

    And this is on an area that is pretty sensitive. If Feds don't sue them (very busy try

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