An anonymous reader writes "The CRTC today introduced a new framework to guide Internet service providers in their use of Internet traffic management practices. ISPs will be required to inform retail customers at least 30 days, and wholesale customers at least 60 days, before an Internet traffic management practice takes effect. At that time, ISPs will need to describe how the practice will affect their customers' service. The Commission encourages ISPs to make investments to increase network capacity as much as possible. However, the Commission realizes that ISPs may need other measures to manage the traffic on their networks at certain times. Technical means to manage traffic, such as traffic shaping, should only be employed as a last resort."