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The Almighty Buck Businesses The Internet Your Rights Online

eBay Fraud Vigilantes 357

firstadopter.com writes "New York Times (free registration needed) is reporting that users are sick of internet fraud on eBay. With lack of help from the company, they are taking the law into their own hands and closing down auctions they think are obvious scams."
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eBay Fraud Vigilantes

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  • Reg Free Link (Score:5, Informative)

    by Anonymous Coward on Saturday March 20, 2004 @04:36PM (#8622527)
    Reg Free Link [nytimes.com]
  • Like these "Alienware" scams I saw yesterday when looking for a system? By the way, these are still up now.

    http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item =2795846600&category=52476 [ebay.com]

    ***Please note, this auction is not selling the electronics themselves,we're selling electronic book packages that get you listed on a revolving list at our website. For list information and any other questions please visit our webpage @ www.revbuys.com--$220.00

    http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item =2795844320&category=52476 [ebay.com]

    **You are not buying the actual item, you are buying a link to a website where you can obtain the item for around a $250 US dollars. Link also includes lots of other good deals on nice electronics** $5.00

    http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item =2795281687&category=52476 [ebay.com]

    Please Read Auction Carefully. Winner will recieve information on where they can buy an Alienware Area-51 Extreme for only 275$. This is perfectly legal and I am usuing mine right now. Only one Alienware 275$ computer per household, so you can see why I am not selling the computers, but I am working on that.--$49.99

    http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item =2795708246&category=40176 [ebay.com]

    Please Read Description Carefully Before You Bid! you are not buying any electronics in this auction. Here are some examples of the amazing deals you will get upon winning this auction:

    Products:


    JL Audio 10w7 Subwoofer: $100
    Sony DVD/CD Changer: $100
    Sony Motorized indash 7" LCD: $100
    Exhaust Systems from $50
    NOS Kits: $100
    Body Kits: $100
    Playstation 2: $40
    Video Games: $20
    Gateway 42" Plasma TV: $200
    Sony DVD Dream Surround System: $100
    Sony Digital Camcorder: $100
    40GB Apple iPod: $115
    Compaq iPaq PDA: $50
    Panasonic Portable DVD Player: $50
    Alienware Desktop or Laptop: $275
    Sony VIAO Desktop: $150
    Sony VIAO Laptop: $100

    AND MANY MANY MANY MORE!!!!

    Shipping is absolutely free!, If you have any questions, please feel free to email us at http://TankDoggSC@aol.com $3.00

    http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item =2795726979&category=52476 [ebay.com]

    The item for sale isnt the real PC.the highest bidder will recieve the link to the site where you can purchase it for 160/275$.WHOEVER SAID ''THIS ISNT A REAL PC JUST A BUNCH OF LINKS'' MEANS THEY DID NOT READ THIS. $5.50-6 bids

  • www.paypalsucks.com (Score:5, Informative)

    by Anonymous Coward on Saturday March 20, 2004 @04:40PM (#8622550)
    Following is my opinion only:

    Don't use paypal's "withdraw from bank account" option. Use the credit card option. If something goes wrong and you go past 30 days - your are screwed. My experience is that Paypal (an ebay company) is the worst in getting problems resolved.

    www.paypalsucks.com
  • by bc90021 ( 43730 ) * <.bc90021. .at. .bc90021.net.> on Saturday March 20, 2004 @04:42PM (#8622566) Homepage
    ...but more often than not, it's the banks that are watching out for suspicious things. The one time someone tried to pay me with stolen credit cards, it was the bank that alerted me (thankfully before I sent the laptop).

    Really, what should be happening is that eBay should cooperate as much as possible with the banks/credit companies, and that would take care of a lot of fraud then and there.
  • Re:No-reg link (Score:2, Informative)

    by gooberguy ( 453295 ) <gooberguy@gmail.com> on Saturday March 20, 2004 @04:43PM (#8622568)
    Oh come on, this link doesn't even point to the full New York Times article. There's a better link posted before this one by a person who isn't trying to karma whore.
  • Here's a tip (Score:2, Informative)

    by Anonymous Coward on Saturday March 20, 2004 @04:53PM (#8622613)
    Stop bidding on items from Andora and Romania. A little common sense goes a long way.
  • Good! (Score:1, Informative)

    by Anonymous Coward on Saturday March 20, 2004 @04:54PM (#8622617)
    I've been ripped off on ebay before, ebay did not help, paypal did not help - only my credit card company helped. I wish these guys would have saved my ass.

    Take the law in your own hands!!!
  • Absolutely (Score:5, Informative)

    by macdaddy ( 38372 ) on Saturday March 20, 2004 @04:59PM (#8622655) Homepage Journal
    I have had to (more than once!) dispute a charge on a CC I used on PayPal because they were trying to screw me out of my money (or the product). The PayPal folks wouldn't return my calls or letters. I got a live body once and told them I was going to dispute the charges if they didn't stop trying to defraud me. They immediately transfered me to a guy that IMHO does nothing other than threaten to sue PayPal users if they threaten to dispute CC charges. I mean that's all he didn't. He knew nothing about the circumstances. He was just there to read me the riot act (from a script) about what they'd do if I disputed the charge. I told him just exactly what he could do with his business and called my CC company. The CC company credited me my $$ within a week and I never heard any more about it. Paypal, contrary to what many of the horror stories said, didn't freeze my account. It wouldn't surprise me if they did but they didn't to me at least. Always Always ALWAYS use a CC when paying via PayPal. In fact I don't have a valid checking account registered with them anymore. I closed that account nearly 8 months ago when I moved. They already verified the account and I'm not going to try and tell them otherwise. :)
  • by quarkscat ( 697644 ) on Saturday March 20, 2004 @05:00PM (#8622658)
    eBay is financially rigged to favor the
    auctioneer instead of the customer. As a
    fee based system, they derive the bulk of
    their income from these same auctioneers.
    By joining eBay, the bidders relinquish
    any right to sue, and the cap on any
    arbitrated settlement is $200. PayPal
    might be convenient, but they have next
    to zero for security and auditing. A
    close friend had their checking account
    cleaned out by someone either at PayPal
    or one of the auctioneers. I stopped
    doing ANY business with eBay after getting
    ripped off a few times in rapid succession.

    Going on eBay is like walking in the barrio
    streets of Rio De Janero with you wallet
    hanging half-way out of your pocket. The
    old adage "Buyer Beware" doesn't even
    come close to the risks. Anyone that
    would consider buying an automobile, let
    alone a house, on eBay must be daft.

  • by Genghis9 ( 575560 ) * on Saturday March 20, 2004 @05:03PM (#8622682)
    Recently bought a router, the seller shipped a hard drive to me by mistake. After emailing back and forth I sent the hd back, but no router. Seller stops responding to emails. So what happens when I fill out the Paypal form to try and get a refund?

    They have an item asking if you received ANYTHING in the mail. So I checked that off. Bad mistake! They classified the report as "misrepresented item"!!!! Then a few days later closed the complaint saying they didn't do anything in those cases!

    Paypal = SCAM CITY

    Lesson: accept Paypal payments for expensive items and mail a jellybean to the buyer. Paypal will support you all the way.
  • by LostCluster ( 625375 ) * on Saturday March 20, 2004 @05:07PM (#8622698)
    These are the latest variant on a pyramid scheme. Basically, people are paying today for a wait list for a product that will be delivered whenever the waiting list gets long enough to have enough money to buy your item. Early people on the list will in fact get their items, but as the list gets longer, the wait gets exponentially longer until the world runs out of fools to supply and the list stops growing. The people caught "below the line" when the scheme colapses end up paying to wait in a line that has stopped moving... they'll never get their stuff.
  • by Endive4Ever ( 742304 ) on Saturday March 20, 2004 @05:43PM (#8622867)
    It depends a lot on the kind of stuff you buy on eBay.

    I have noticed that my wife, who buys what I would call 'cheap trashy things' on eBay, like 'collectable christmas ornaments,' runs with a less reputable crowd. Likewise, buying or selling 'new laptops' on eBay is a crapshoot.

    But there are different crowds buying and selling different things. I mostly buy and sell in pure 'geek' categories (things you're almost entirely unable to buy any other way, like used Sun hardware) and I find it an ethical 'geek' community I deal with.
  • Re:Reg Free Link (Score:3, Informative)

    by iocat ( 572367 ) on Saturday March 20, 2004 @05:53PM (#8622942) Homepage Journal
    it's been said before, but it bears repeating every now and then: l: oldwarez p: oldwarez this works on many, many, reg. required sites. Help spread the love by using next time you need to register for someting simple. -iocat
  • Re:Reg Free Link (Score:2, Informative)

    by waynelorentz ( 662271 ) on Saturday March 20, 2004 @06:02PM (#8623014) Homepage
    I always went with cypherpunk:cypherpunk.
    If that doesn't work, try cypherpunk:cypherpunk1.
    On sites that require an e-mail address as the login (Belo TV stations, for example) cypher@punk.net:cypherpunk.

  • Re:Absolutely (Score:3, Informative)

    by cookie_cutter ( 533841 ) on Saturday March 20, 2004 @06:10PM (#8623065)
    Paypal's rule is that you MUST file with them prior to doing a CC chargeback.

    You can still file with them after the 30 day deadline to meet this requirement, and of course your claim with Paypal will quickly get rejected, but then you'll be in the clear with them.

    A VERY good idea is to open up a second chequing account with no funds in it, so if they try to dip in (which they have been known to), they'll get nowhere. I have a 2nd account at my bank and I can easily transfer funds between the two accounts as needed in seconds.

    Funny thing is that they once locked my Paypal debit Mastercard for "suspicious activity" when I was just purchasing items locally. But then when I legitimately purchased some items from Thailand (fraud hotspot!), nothing skipped a beat. Heh.
  • Re:OK, but... (Score:4, Informative)

    by Bombcar ( 16057 ) <racbmobNO@SPAMbombcar.com> on Saturday March 20, 2004 @06:12PM (#8623078) Homepage Journal
    Netbank.com doesn't allow paypal to transfer money FROM your checking account, but will allow paypal to transfer money into the checking account.

    And it is free. As Dan's Data would say, Recommended.
  • by cookie_cutter ( 533841 ) on Saturday March 20, 2004 @06:16PM (#8623101)
    If an account holder accepts credit cards through Paypal, they pay a fee on ANY payment received, whether it be from a credit card, eCheque or Paypal balance.

    That's where Paypal makes the real money.

    By signing up with Paypal, you allow them to go into your bank account to cover certain debts. That's why you should open a 2nd account with nothing in it. Why walk in a legal gray area when you can prevent the situation from happening entirely.

    I'd say Paypal favours the buyer and not the seller anyway, if you don't have a confirmed address and the seller ships, even with tracking, you can dispute it and win and get your money back if they still have funds in their account.

    You can even dispute the transaction 5 seconds after you paid if you want.
  • by hacker ( 14635 ) <hacker@gnu-designs.com> on Saturday March 20, 2004 @06:33PM (#8623208)
    I bid on an auction for a Thinkpad T23 from a buyer calling himself "electro_depot" on eBay. After several emails to the seller asking for details, I "won" the bid.

    Full details on the event are in my advogato diary [advogato.org].

    Basically the scam was that this seller puts a laptop model for sale on eBay, dozens of times. Dozens of people bid on the item and he picks the 'n' number of highest bidders to "win" the auction. At no time does he own these laptop models he is selling. He requires that all payment be sent to him within 5 days of the auction close.

    After 4-6 weeks of delays, people start sending emails, getting pissed, and mad. "Brian Silverman" emails them back, with excuses about delays at the "warehouse" and other excuses.

    Meanwhile, 2-2.5 months later, he purchases the laptop model, at quite a discounted price from the vendor (not being the "newest" model on the market anymore).

    So he keeps hundreds of thousands of dollars in auction buyers' money in his account, accruing interest, and then he purchases the laptops, at roughly 30-40% less than his original auction price.

    But wait, it gets better... Brian decided that the whole "send the item to the buyer" part of the scam was eating into his profits too much, so he decided to just not send any laptops to anyone.

    I was the last person he ever sent a laptop to. I actually tracked him down, and called him at home one night to demand my laptop, or the FBI would be at his door in 30 minutes. He claimed he would send it out that night, and double the RAM "for my troubles". A week later, I did indeed receive the laptop.

    But I posted all of the details in my Advogato diary entries. Hundreds of other people who were being scammed by Brian Silverman googled [google.com] for his "electro_depot" name, and my diary entry was the only one to come up. They would email me directly asking for more details.

    I then received a call from the NY Cyber Crime division, asking me if I had any details on the "scam" with Brian Silverman, and if anyone else had contacted me, because they had a "few calls".

    I said I had 141 separate people who had emailed me to complain. 141 people!!!

    The end result, was that Mr. Silverman was tracked down out of the country, and the FTC caught and nailed him. I even received a nice little letter from the FTC praising me for my efforts in catching him.

    My diary entry was THE reason people were brought together, and the FTC and NYPD took notice in the matter.

    Vigilante justice does definately work, but you have to be very careful about how you go about it. After people found my diary entry, they created all of those other websites to track and report on Mr. Silverman's scams.

    (And that T23 that I "won" is currently at IBM repair, for the 6th time in 2 years, so it wasn't exactly a "win" in my case).

  • by throwaway18 ( 521472 ) on Saturday March 20, 2004 @07:01PM (#8623355) Journal
    Sorry, I was was hurrying, that link should have been www.matrixwatch.org [matrixwatch.org]
  • by Concerned Onlooker ( 473481 ) on Saturday March 20, 2004 @07:11PM (#8623392) Homepage Journal
    ...is the email claiming to come from eBay stating that your account has been suspended pending the update of your personal information, and a link to a web page is provided. Of course, the link goes to some web server with a .tw tld and it looks exactly like the eBay sign in page.

    I put in a bogus name and password and it passed me right on to the next page where they ask for all your info, including a credit card. I plugged in more bogus info and it responds with yet enother page that looks exactly like eBay's that says congrats you've updated your info. I wonder how many people fall for this?

    I also wonder if it would be technically illegal to use curl to submit a few thousand million POST requests with bogus info to that scam page?

  • by Anonymous Coward on Saturday March 20, 2004 @07:29PM (#8623468)
    NYT has =also= agreed to have a registration free google link so they aren't forcing anybody to register anything. There's no reason /. needs to annoy its users with stupid registrations when it isn't necessary.
  • Tips (Score:5, Informative)

    by RzUpAnmsCwrds ( 262647 ) on Saturday March 20, 2004 @07:31PM (#8623473)
    I have successfully purchased (and sold) many items on eBay. You can get awesome deals on some items, so long as you know what you are doing:

    - Check feedback. Not just the number, but the comments. Read the negative and neutral comments and judge whether it was the seller's fault ("you never shipped") or the buyer's fault ("my notebook didn't have an OS" when the auction said so) or neither ("broken item, seller replaced, OK").

    - Sanity check prices. A brand new Sony notebook on buy-it-now for $49 is a fraud. A used Dell CSx with a PIII 500, 20GB HDD, DVD/CD-RW, Windows 2000, good battery, and 256MB Memory for $350 is a stupid seller.

    - Remember, prices on auctions often start low and go high. SET A HARD LIMIT. DO NOT BID MORE. It is easy to get into a bidding war and end up paying way more than you wanted.

    - DO NOT PAY WITH A WIRE TRANSFER. PAY ONLY USING PAYPAL AND ONLY WITH A CREDIT CARD.

    - Ask bogus questions. If you are buying a notebook, ask if it has the "hyperspeed math co-processor". If you get a "yes" answer, it's a fraud.

    - Know what you are buying. If you have a question, ASK before you bid.

    - Compare with similar auctions. Check completed auctions. If something seems off, ask about it.

    - Know how much shipping is.

    - Make sure you aren't buying pirated software. If it includes Windows, make sure there is a COA (unless you plan on loading Linux).
  • Re:Absolutely (Score:3, Informative)

    by macdaddy ( 38372 ) on Saturday March 20, 2004 @08:34PM (#8623759) Homepage Journal
    I'm trying to remember the exact details of the two instances of problems I had with them. One of the items was a pair of GigE switches. The other was a Cabletron router. It's been too many years though. I just can't remember what exactly happened. I do know the fault was with PP, not the seller or myself. They were so unbelievably rude to me, avoided any and all possible contact with me (hanging up on my calls once I identified myself by account), and of absolutely no help that I really didn't have any choice but to dispute the charges. If they'd been helpful I'd have at least given them a chance. It's sad cause their service could be really good.

    I agree. A second checking account with Visa Check Card is a must. I however don't do that at present *jumps into flat-retardent tidy-whities*. Yeah, I really need to stop using my actual Check Card online. I'm really lucky I've never been screwed royally. IIRC American Express has a really nice feature that I would love to be able to use. If memory serves me correctly they offer disposal credit card numbers. What I seem to remember is that you log on to their website, tell them you need a temp number, tell them for how much, and they'll issue a temporarily number with that specific dollar amount as a limit. That way even if your card info is stolen it won't do anyone any good. I pity the fool...

    At the very least get a second checking account with a bank that allows you to do online transfers (perferrably instantly). Have the bank not allow any overdrafts (most banks will do this if you ask). I need to start doing this more often.

    I've never had any CC company temporarily or otherwise disable my card because of suspicious activity. Back when I repaired and sold Macs in Wichita I had a couple customers that couldn't purchase a new system without calling into the number on the back, identifying themselves, and telling the CC company what they were about to do and the dollar amount of the purchase. Never happened to me but I wouldn't mind if it I could easily get a purchase through with a simple phone call. Ironic what's suspicious and what isn't.

  • Nooooo (Score:3, Informative)

    by Sycraft-fu ( 314770 ) on Saturday March 20, 2004 @08:44PM (#8623842)
    You = Not educated in online purchasing. You need to excersize due diligence in protection yourself. If you recieve the wrong item:

    ALWAYS PAY WITH CREDIT CARD. Credit cards offer you the protection of canceling a fradulant charge within 30 days. A misshipped item that they refuse to exchange counts. Contact the seller and demand a refund. If they don't ssue one, stop payment on your card. Contact the seller and let them know you are happy to ship it back to them, at their expense.

    Also, if you get ripped off, SUE THEM! Our courts are here for a REASON. Unless you are buying something quite expensive, you should be able to sue in small claims court. The monetary limit is like $2000-$3000 in most jurisdictions. It's usually $20 to file a suit, and you don't need a lawyer. Try to get their personal information from eBay and Paypal. If they can't or won't give it to you, file the suit and subpoena it. They'll give it to the court (they have no choice).

    While I agree that PayPal and eBay need to work harder on stopping fraud, you have a good deal of responsibility too. If you get ripped off, online or not, crying about it doesn't get you anywhere. You take action to get your money back. I've been ripped off by Pep Boys. A letter to my bank, an independent expert inspection of my vehicle, and some documentation, and I got my money back.

    Don't roll over, just keep upping the stakes till you get what's yours. First try talking to the seller, if they dont' respond try PayPal, if they screw you stop the charges on your card, if that becomes a problem take it to small claims court.
  • by Blackneto ( 516458 ) on Saturday March 20, 2004 @08:47PM (#8623853) Journal
    Since when is email a secure, private, guaranteed communications medium?

  • Comment removed (Score:3, Informative)

    by account_deleted ( 4530225 ) on Saturday March 20, 2004 @08:52PM (#8623881)
    Comment removed based on user account deletion
  • by S.Lemmon ( 147743 ) on Saturday March 20, 2004 @08:53PM (#8623893) Homepage
    The net is only the medium of communication. A public street is likewise anonymous yet vendors have done business there for thousands of years.

    EBay could choose to authenticate their users much better than they do, but they choose not to. They could even go as far as make all transactions go through their own escrow service if they seriously wanted to stamp out the fraud. However, since EBay makes as much money off a bogus transaction as a legit one, they'll really only care if enough people stop using the service to affect their bottom line or the law cracks down on them.
  • by Anonymous Coward on Saturday March 20, 2004 @09:08PM (#8623993)
    I also wonder if it would be technically illegal to use curl to submit a few thousand million POST requests with bogus info to that scam page?

    Probably, but is your target really going to complain....

    I dun't know about curl, but .. http://formflood.sourceforge.net/
  • by MickLinux ( 579158 ) on Saturday March 20, 2004 @11:10PM (#8624771) Journal
    Hmmm... Did the seller by any chance ship from Tbilisi, Georgian Republic? Did he also misrepresent where he was from, saying he was from another country entirely?

    If so, he's the same guy who scammed me in the same way. I purchased a copy of Mac Quark Passport at a reasonable price, and got a OEM Windows Installation CD/Manual/hologram certification instead.

    The return address was made up, but it definitely came from Tbilisi. Anyhow, I contacted paypal, and essentially they said that since he committed 5 actions that were clearly fraud, and one action which was not covered by their insurance, then therefore the fraud was not covered, and they were not going to pay anything.

    Paypal itself commits fraud.

    I thought it might change when Ebay bought them out, but it didn't change significantly, it seems.
  • by Noginbump ( 146238 ) on Sunday March 21, 2004 @01:13AM (#8625413)
    Anyone that would consider buying an automobile, let alone a house, on eBay must be daft.


    I know a guy who bought a pristine Saab 900S through eBay. He said he was nervous about the deal, but ended getting the car for a song (this was back when you could actually find good deals on eBay).

    Similary, I had the rare occasion of finding a car I was looking for in a location not far from my home. I drove down to look at it and I can say this much. If a picture is worth a thousand words, I would much rather have had the words. Or at least he could have told me it was a rust bucket before I made the two hour drive. Looked great in the pictures though!

    Nog
  • Re:Once... (Score:2, Informative)

    by dj245 ( 732906 ) on Sunday March 21, 2004 @06:52AM (#8626481) Homepage
    I did this with a gamecube once. It wasn't that I didn't have the gamecube, it was that I didn't have a digital camera. Or a regular camera. Or a scanner. Or a friend with any of those items. So I borrowed a picture from someone else's auction. 99% of sellers would never have noticed. Kudos to you for taking note, but there are legitamate reasons for borrowing pictures from other auctions. One good reason is laziness.

    Or he could have just been a scammer.

  • by PhotoBoy ( 684898 ) on Sunday March 21, 2004 @07:46AM (#8626577)
    I didn't want to give many details since it might give scammers hints (not that I did anything really clever here), but since I've given the impression I spend my days snooping people's emails, I'll try to go into some detail. The first thing to tip me off was just the large number of signups from the same address. At first I thought it was another 419er.

    Next I checked his sign up details, he'd created 50 accounts all with the same details (e.g. firstname, lastname, address were all identical). Finally, earlier that week I had noticed a large amount of traffic from eBay's mail system, delivering lots of emails to these accounts.

    With a give away like that I did one final check by looking up some of his addresses on eBay. He was selling satellite nav, plasma TVs etc, and all of it was way too cheap for what it was worth. At this point I thought that if he wasn't scamming, why set up 50 separate accounts? The whole point of the eBay feedback system is that lots of good feedback shows you are a trustworthy seller. So by then I was certain he was up to no good and checked one of his mailboxes, which revealed the last of his tricks:

    The guy would open an auction, and invite potential buyers to email him any questions about the product. When he'd got enough "fish on the hook" he would close the auction and email the "fish" telling them he was having problems with eBay but he was still willing to sell if they were interested. He then asked if they would mind paying him directly.... Since he only had 1 of each product to sell on eBay it was clear he was trying to sell the same thing multiple times and by being paid directly he was skipping the relative safety of PayPal et al. At which point I slapped the auto-responders on and locked his accounts.

    It is a condition in our T&Cs that we reserve the right to inspect an account if we suspect illegal activity, but I only exercise that right if I am absolutely sure there is something going on. Usually this means an email sent to the abuse address with headers that prove the email came from our system.

    Now, if you think eBay scammers are bad, try keeping 419ers of your system. Luckily the rise of broadband means they usually have the same IP address for extended periods of time. So when we are informed of a scamming account we can find all of their other accounts at the same time.

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