Recently, Florida-based telemarketing firm Epixtar is frequently accused of cramming an extra $30 onto phone charges of small businesses, yet has proof of legality by recording their calls. Until they laid off some people, one of whom has blown the whistle
. The companies' cramming tactics become "legal" by altering those taped recordings to include a quick statement about the $30 charge. MSNBC has the article, including a short audio clip of a sample call.