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Uber Employees Used the Platform To Stalk Celebrities and Their Exes, Says Former Employee (businessinsider.com) 99

Uber employees are able to view customer trip information, and many of them are using it to spy on ex-girlfriends and celebrities like Beyonce, according to a former employee. From a report on BusinessInsider: A new piece out from Reveal's Will Evans details Uber's history with security and privacy. The story cites the experience of Ward Spangenberg, Uber's former forensic investigator who was fired from the company last February. Spangenberg is suing Uber for, among other things, wrongful termination, defamation, and age discrimination. In a stunning October court declaration, Spangenberg alleges that Uber employees freely accessed trip information about celebrities and politicians and helped each other spy on ex-boyfriends and ex-girlfriends by tracking where and when they travelled. Spangenberg, who worked at Uber for 11 months, said the company's lack of security violated consumer privacy and data protection regulations.
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Uber Employees Used the Platform To Stalk Celebrities and Their Exes, Says Former Employee

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  • by Anonymous Coward

    ... you get no sympathy from me.

    Pay for a proper taxi, you cheapskates.

    • by Yvan256 ( 722131 ) on Monday December 12, 2016 @04:22PM (#53471181) Homepage Journal

      If you're rich and you use a taxi, you're not really rich.

      • by Penguinisto ( 415985 ) on Monday December 12, 2016 @04:53PM (#53471363) Journal

        Well, they call them limos, but they're still rented.

        Besides, even the rich like to yap at parties about having participated in certain trends and fashions; what better than to tell your zillionaire friends how you "got in touch with the common folk" by taking an Uber?

        • "Well, they call them limos, but they're still rented."

          They're also usually cheaper on a per-day basis than a taxi.

      • In New York City, where an awful lot of rich people live, normal travel is to call downstairs to the doorman, and tell them to hail a taxi. By the time you ride the elevator to the lobby, the taxi is waiting. Uber just has better than average quality vehicles. Limos take longer to get hold of, because there aren't 30,000 of them driving around Manhattan like taxis. They often lounge around nice hotels and restaurants, but not every building, because there just aren't that many of them. So they take lon

      • If you're rich and you use a taxi, you're not really rich.

        Maintaining an entourage is expensive. It's not worth it according to Chris Rock.

        Besides, Uber has UberBlack and UberSUV and it's harder to follow someone and place gps trackers on their car if that celebrity keeps on switching cars and switching transportation services.

    • by Type44Q ( 1233630 ) on Monday December 12, 2016 @05:59PM (#53471921)
      Newsflash: Uber's success - and the reason they're popular - has less to do with their cost and more to do with the fact that cabs in the U.S. tend to fucking suck.
      • Newsflash: Uber's success - and the reason they're popular - has less to do with their cost and more to do with the fact that cabs in the U.S. tend to fucking suck.

        Yes. This.

        Why are all traditional US taxis grimy? Why is the driver always sullen?

        • And how about the drivers that go out of their way to try to screw you? Most of my cab travel was on business, so as long as I got a receipt I didn't care, but in Chicago especially, the drivers would play games with the meter or drive way the hell out of the way just to jack the fare. I wasn't losing any money, so it wasn't worth the time for me to hold them to the fire for it.
  • by Anonymous Coward

    Might want to have your ducks in a row before you fire your FORENSIC INVESTIGATOR, who probably knows about all the dirty laundry.

    • This exactly. If you fire someone like that, you better pay them a lot of severance and have an ironclad NDA. Pissing them off like this is a surefire way to get seriously screwed over.

      • I am not a lawyer (although I play one on the Internet) but I would think that no NDA can prevent him spilling the beans about something illegal.

        I could be wrong though, so don't take my legal advice as gospel.

  • Wow, this thing actually IS just like the regular taxi service.

  • by mitcheli ( 894743 ) on Monday December 12, 2016 @04:17PM (#53471159)
    And now they have the same technology that the phone companies and many other darker parts of the Internet have had for years (so sayeth Snowden). So it's interesting to see what comes of folks who are "unmonitored" and "unregulated" and what they do with the tech. hmm....
    • They do the same thing as those who were "monitored" and "regulated". Spy on SOs, exes etc. And of course, people were shocked, SHOCKED I tell you that the NSA staffers would ever do such a thing. Same as when cops were revealed to be doing the same thing...

      • They do the same thing as those who were "monitored" and "regulated". Spy on SOs, exes etc. And of course, people were shocked, SHOCKED I tell you that the NSA staffers would ever do such a thing. Same as when cops were revealed to be doing the same thing...

        We were unhappy to have been proven correct, but no one was shocked, because the people that really would have been shocked have never heard this ever took place. They do get shocked when I tell them, and then they demand proof.

        • They do the same thing as those who were "monitored" and "regulated". Spy on SOs, exes etc. And of course, people were shocked, SHOCKED I tell you that the NSA staffers would ever do such a thing. Same as when cops were revealed to be doing the same thing...

          We were unhappy to have been proven correct, but no one was shocked, because the people that really would have been shocked have never heard this ever took place. They do get shocked when I tell them, and then they demand proof.

          And no amount of proof can persuade them.

  • by chispito ( 1870390 ) on Monday December 12, 2016 @04:21PM (#53471175)
    Just occasionally send the info to your buddy the paparazzo for a small payout.
    • by Calydor ( 739835 )

      There was a case in Denmark just recently where a tabloid, Se & Hør (See & Listen, literally translated) paid an employee at a credit card processing company (NETS) for information about activity on cards belong to celebrities, royals etc.

      It went to court last month and the involved parties ended up with jail time or community service.

      For more information, though in Danish: https://da.wikipedia.org/wiki/... [wikipedia.org]

  • by SeaFox ( 739806 )

    Uber employees are able to customer trip information...

    I think you accidentally a word, msmash.

  • Easy to change (Score:4, Interesting)

    by p51d007 ( 656414 ) on Monday December 12, 2016 @05:01PM (#53471437)
    Any uber "customer" should be nothing more than a random number generated by uber when you request their services.
    • Any uber "customer" should be nothing more than a random number generated by uber when you request their services.

      Sure, as long as you don't mind breaking significant customer-profile-related functionality in the Uber platform that makes the system better for everyone, like automatic billing (all-around time savings and certainty), passenger reputation scores (this helps drivers make rational decisions whether they want the business or the potential headache of known nasty customers, and increases the odds the nice customers can get a ride during peak times), and so on.

      • That's all true, but doesn't really change OP's suggestion. All you need is to give riders the option to request a ride under their real name and profile, or as a random number. Kinda like how a particular website lets people post under the profile or anonymously. People extremely paranoid about their privacy, like celebrities, can use the service anonymously all the time if they wish.
    • Any uber "customer" should be nothing more than a random number generated by uber when you request their services.

      Please no! I UberPool as "Beyonce" all the time.

      I just like to see their faces when they notice that Beyonce has a beard. Please do not take this away from me.

  • ... total lack of surpise.

  • by wbr1 ( 2538558 ) on Monday December 12, 2016 @05:25PM (#53471615)
    You give people access to others private data.. location, pics, emails, etc - some will abuse it. Period. This goes for google, NSA, Uber, police with stingrays, license readers, whoever.

    Tools can be made to limit access and log it but not eliminate it.

    The question is, is there a culture present with the data that treats it as normal or one that thinks privacy violations are vile. Guess we know which culture Uber has now. In that type of culture, the behavior flourishes, until it is caught out by some big mistake or whistle blower. In the other type of culture, the people who think it is okay stick out like a sore thumb and are quickly dealt with.

    • by waspleg ( 316038 )

      I'd say most would. Definitely human nature.

      • This is old news, just newer tech.

        I remember in the late 1980s the guys at the auto body shop using the DPS terminal to access the state license plate database and get the name and address info on cute girls they saw in their cars.

        The base urges to and desire to gain an advantage if they think there are no consequences have always been there.

  • I worked at a credit bureau. As developers we had unlimited access to everyone's data and zero oversight on read access. We could even change people's files and unless we were really stupid no one would catch us. I don't know anyone who was even tempted to abuse the power. No one even looked at their own reports. Even the poor guy who was a victim of identity fraud went through the proper channels (and then updated them because they sucked).
  • Stalking by an employee of an Uber-like company was the subject of an episode of Elementary [nerdophiles.com].
  • As with almost everything weird that comes out of Uber it'd be interesting to compare this against the rate of this thing happening in existing companies (e.g., taxis, limo services, private car hire, etc).

    I'm not excusing the behaviour or trying to justify it or anything (obviously it's obnoxious and gross and creepy and all that). But presumably it's already happening in these other services and understanding whether or not these new tech services are better or worse than the others in this regard would b

  • When the Uber app was updated on my phone and I read the disclaimer it creeped me out. I don't know if it helps but I downloaded Lyft and I like it. Lyft treats the divers better too.

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