AT&T Buries ToS Changes In 2500-Page Guide

JagsLive points out a story from the business section of the L.A. Times which begins: "Judging from the phone company's voluminous new online customer manual, if you have a problem with your bill, too bad: AT&T has sent customers an 8,000-word service agreement that, among other things, says people will be given 30-day notice of price increases only when 'commercially reasonable' and that you can't sue the company. Oh, and if you don't like AT&T's terms — providing you can make your way through the company's 2,500-page 'guidebook' — your only recourse is to cancel service."

lawyers

[Anonymous Coward]

on your marks, get set.....

AT&T

[Erie Ed]

Whats this...a major telephone company screw over it's customers...why that's unheard of.

and just to make it a little thicker

[Kligat]

Throughout the book, they added random chapters from War and Peace, the Bible, the Harry Potter books, and John McCain's medical records. Afterward, they intertwined them with the actual guidebook by referring to the passages in the text.

"To find customer support, tap the number of times Hermione knocked on Hagrid's door before he answered, in the chapter we copied into this guidebook fifteen pages ago, then the first two digits in the square root in the number of members in the Fellowship of the Ring, then the first name of the narrator in The Strange Case of Dr. Jekyll and Mr. Hyde translated into ROT13 and then from letters into numbers."

Re:i like poo

[Anonymous Coward]

Then you'll love AT&T!

Re:Contract

[halcyon1234]

Or does this mean that I can send AT&T a "customer ToS" and say that I now get unlimited everything on my plan, and if they don't approve they can just walk away from the existing contract?

No, they wiggle into the original TOS that they can modify the TOS at any time in the future, usually with some BS "30 day notice" clause, that they might even honor!

And thus the game of Calvinball began...

Re:Great....

[jonaskoelker]

Colbert explains it best. You can watch him on youtube: http://www.youtube.com/watch?v=I6nuwQmhrZ8 [youtube.com].