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Time Warner Filtering iTunes Traffic?

Posted by Zonk on Sunday February 03, @02:24AM
from the trial-has-begun-maybe dept.
An anonymous reader writes "Starting on Thursday, January 31st, Time Warner subscribers in Texas starting experiencing connectivity issues to the iTunes store to the point where the service wasn't usable. General internet traffic issues haven't coincided with these problems, and many folks have reported that the store works as normal when they head to the nearest mega-bookstore and use their ISP instead. Time Warner has announced that they're going to begin trials of tiered pricing in one local Texas market, but I'll be darn sure to switch my provider if I hear the slightest hint of destination/content based tiers instead of bandwidth tiers."

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[+] Time Warner Cable to Test Tiered Bandwidth Caps 591 comments
I Don't Believe in Imaginary Property writes "According to a leaked internal memo, Time Warner Cable is testing out tiered bandwidth caps in their Beaumont, TX division as a way to fairly balance the needs of heavy users against the limited amount of shared bandwidth cable can provide. The plan is to offer various service tiers with bandwidth fees for overuse, as well as a bandwidth meter customers can use to help them stay within their allotment. If it works out, they will consider a nation-wide rollout. Interestingly, the memo also claims that 5% of subscribers use over 50% of the total network bandwidth."
[+] Apple: Time-Warner Considers Per-Gigabyte Service Fee, After iTunes 550 comments
destinyland writes "Time-Warner is now mulling a plan to charge a per-gigabyte fee for internet service. A leaked memo reveals they're now watching how many gigabytes customers use in a 'consumption-based' pricing experiment in Texas, which we discussed early last month. The announced plan was that they were considering a tier-based approach, as opposed to per-gigabyte fees. 'As few as 5 percent of our customers use 50 percent of the network,' Time-Warner complains, with plans to cap usage at 5-gigabytes, and more expensive pricing plans granting 10-, 20-, and 40-gigabyte quotas. Steven Levy at the Washington post suggests Time-Warner's real aim is to hobble iTunes, raising the cost of a movie download by $10 (or $30 for a high-definition movie). Eyeing Time-Warner's experiment, Comcast cable also says they're evaluating a pay-per-gigabyte model."
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  • For $1500/month (Score:5, Funny)

    by bagboy (630125) <neo @ a rctic.net> on Sunday February 03, @02:30AM (#22280272)
    I'll be happy to offer you dedicated - unthrottled bandwidth to the internet..

    Thank you,

    Your ISP
    • Re:For $1500/month (Score:4, Insightful)

      by CriminalNerd (882826) on Sunday February 03, @02:34AM (#22280292)
      Note that there is no mention of a 20GB bandwidth usage cap.

      BUYERS BEWARE
    • Re:For $1500/month (Score:5, Insightful)

      by Skuld-Chan (302449) on Sunday February 03, @02:46AM (#22280340) Journal
      Not sure if your joking or not, but honestly if they were up front about limits and caps I'd certainly appreciate it.

      Its their ISP and if they feel the need to cap bandwidth to certain sites, block sites/ports etc - thats fine - just put it in writing.
      • Re:For $1500/month (Score:5, Insightful)

        You make a good point about ISPs being upfront about their policies. If they're reasonable and clearly explained so I can make an informed decision I am understanding about many restrictions. My current ISP does have a bandwidth cap, but set at a reasonable 200GB/month with more available for a decent price. They don't rip me off on overages, $0.25/GB, and they average over two months so if I lose track one month overages aren't automatic.

        I don't get the paranoia people have with regards to bandwidth caps, the truth is it costs ISPs a certain amount per gigabyte. A heavy user should be paying more, this isn't unreasonable. What is unreasonable is when ISPs advertise unlimited and then put a cap in the fine print.

        I will however disagree the idea that is okay for ISPs to throttle traffic just because they're upfront about it. Network neutrality is what made the internet the force it is today, without it the internet cannot thrive.

        (and if anyone's wondering, my ISP is TekSavvy. No this is not a advertisement, if it was I'd ask you to mention me so I get referral credit)
      • Re:For $1500/month (Score:5, Informative)

        by bagboy (630125) <neo @ a rctic.net> on Sunday February 03, @02:52AM (#22280382)
        Yes I can read... there are several products on the market that can throttle traffic based on protocols or destinations... I'm aware of their capabilities and I can tell you the one I have worked with (Packeteer) can throttle Itunes traffic (as well as shoutcast, bitorrent, etc...). It can shape on the protocol itself as a whole, a protocol with a limit and then dynamic allocation within it or on per-connection tracking within a protocol.
        • Re:For $1500/month (Score:5, Insightful)

          I'm aware of their capabilities and I can tell you the one I have worked with (Packeteer) can throttle Itunes traffic

          So ask yourself. What ISP would limit a popular service to such a degree that it becomes 100% unusable for their entire user base? That doesn't sound like successful traffic shaping to me. That sounds like a misconfiguration somewhere. If it was traffic shaping, I would expect that the speeds would drop to levels to where it would be impossible to watch a movie real-time (for example), yet possible to download it within the time-frame of a few hours. (Say, 4-8 hours as a reasonable range.)

          Outright blocking a popular service like iTunes only invites unhappy customers and bad press.
          • Re:For $1500/month (Score:5, Interesting)

            by sumdumass (711423) on Sunday February 03, @05:02AM (#22280892) Journal
            Not to mention that Time Warner either owns or has partnered with Rapsody, an Itunes competitor.
            • Re:For $1500/month (Score:5, Insightful)

              Then that ISP shouldn't be selling 1 Mbps 'unlimited' connections to 1000+ customers and then complain when people actually *use* the bandwith *they are paying for*. That's false advertising.
              • Re:For $1500/month (Score:5, Insightful)

                by Goldberg's Pants (139800) on Sunday February 03, @03:31AM (#22280560) Journal
                I remember an ISP I used a few years ago. The local main DSL provider was bringing in a 30 gig a month cap (that's up and down combined. And it was $45 a month). This new service came in offering UNLIMITED, so a ton of people switched. Their response? To retroactively bring in an even lower cap than the main one, and charge people upwards of $200 for "going over". I went so far as to file fraud charges against them.

                It's so utterly ridiculous that ISP's can get away with this shit. I am fairly certain if iTunes started getting nerfed on a wide scale, they would incur the Wrath of the Jobs.

                My ISP throttles Bit Torrent. Confirmed this myself the other day when I wound up back using the default port. Down and up sucked. Changed the port, reloaded, speeds increased 4000%.
                  • Re:For $1500/month (Score:5, Insightful)

                    by h4rm0ny (722443) <h4rm0ny@nospAm.tarddell.net> on Sunday February 03, @10:38AM (#22282280) Journal

                    Perhaps the solution is that iTunes should bear some of the additional cost of the high amount of traffic their service creates. Then they can pass that additional cost along to their subscribers, rather than the rest of us subsidizing the Jobs company.

                    Oh please, no! The last thing we need is the precedent of ISPs charging both ends of a connection or choosing how much to charge a company based on the perceived profit they make (i.e. "how much can we get out of them?"). At best, it would just be another way big companies to produce a barrier to entry for smaller companies.
                  • Re:For $1500/month (Score:5, Informative)

                    by Goldberg's Pants (139800) on Sunday February 03, @12:48PM (#22283206) Journal
                    Well this was after two months of fighting with them. Filing fraud charges and giving the company a case number (I had warned them I was considering the action) had the effect of an almost IMMEDIATE letter from the CEO deeply apologizing for everything and saying unequivocally that I owed them nothing. I seem to recall they sent me a cheque too, but don't remember exactly why...
                • Re:For $1500/month (Score:5, Insightful)

                  by Romancer (19668) <romancer.deathsdoor@com> on Sunday February 03, @04:00AM (#22280676) Journal
                  "But there has been no solution to this short of raising prices and charging users more so the isp can afford additional bandwidth."

                  Or perhaps the ISPs could not make record profits and send CEOs to resorts with multimillion dollar bonuses and instead spend some money on the infrastructure that supports their business model. You know, to be in business tomorrow.

                  Just a thought.
  • Never attribute to malice... (Score:5, Insightful)

    ...that which can be adequately explained by stupidity.

    Based on all the comments, I have a sneaky suspicion that it's not an attempt at active filtering, but rather a network screwup somewhere in the Texas routers. I imagine that the Apple guys will be talking to every network admin up the line until they find the one who is responsible for maintaining the malfunctioning routers. Should be back up in a few days, unless I miss my guess.
      • Re:Never attribute to malice... (Score:5, Informative)

        You don't say. Why, I never even noticed.

        Sarcasm aside, it doesn't detract from my point. There was a misconfiguration somewhere in the chain of routers between TWC and Apple's nearest server. Maybe a bad routing table, an incorrect configuration of traffic shaping, or a router on the fritz. Either way, I seriously doubt this outage was intentional. Because if it was, it was possibly the most incompetent attempt at traffic shaping in the history of the Internet.
  • Sure... (Score:4, Insightful)

    by Smordnys s'regrepsA (1160895) on Sunday February 03, @02:48AM (#22280354)

    I'll be darn sure to switch my provider if I hear the slightest hint of destination/content based tiers instead of bandwidth tiers.
    Sure, because the free market forces will magically make them stop their experiment. How about some gosh darn regulation already!
    • Re:Sure... (Score:5, Insightful)

      by riseoftheindividual (1214958) on Sunday February 03, @03:02AM (#22280428) Homepage
      How about some gosh darn regulation already!

      This can be translated as "Can't somebody else do it?"

      Giving a government run by politicians who are in the back pockets of these same corporations the power to regulate is not going to achieve what those who want regulation want to achieve.
  • Bad Summary (Score:5, Informative)

    by KillerCow (213458) on Sunday February 03, @02:48AM (#22280356)
    I read TFA (blasphemy, I know) and there are users in Arlington, Arizona, and somewhere else on AT&T DSL reporting the same problems.

    There are also a lot of comments about how it all happened when they upgraded to iTunes 7.6, including this gem (which includes a work-around:

    It appears that 7.6 messes with the way NAV manages the firewall.


    Of the few that claim that they were not using 7.6, a couple of them later came back and said "[oops, I did have 7.6]"

    But of course, Apple is the perfect and the evil cable monopoly must be violating net neutrality.
    • Re:Bad Summary (Score:5, Interesting)

      by solar_blitz (1088029) on Sunday February 03, @02:57AM (#22280412)
      At the beginning it seemed as that iTunes 7.6 is just as likely to be the culprit as the ISPs, but given that the peoples' speeds returned to normal (I, too, rtfa'd) - without an update patch for iTunes - it would seem like it was an issue on the server side of Apple or Time Warner. Since nobody from other areas in the United States complained about the issue as frequently as those from the Austin, Texas region this is not likely caused by Apple. Odds are it is a Time Warner issue. I never studied servers or networking, so all I can go by is my own experience.
  • by Anonymous Coward on Sunday February 03, @02:56AM (#22280404)
    This is interesting, since whilst you could call it a "net neutrality" issue, it's really a monopoly issue. US cable suppliers really have a monopoly on each geographical area. They can use this to force you to use their music services instead of their competitors since you can't switch suppliers. If the US had stronger anti-monopoly laws then this would only be allowed where consumers have a choice of supplier. An "corporates should be free to be evil" campaigner would tell you that this means that others can enter the market and offer competition. That's not true unfortunately since such barriers are very temporary. If you start trying to sell cable service with music in a particular area, TW could just speed up itunes around there so their customers don't see the problem.

    In the end, I think we are back to the times when it makes sense for everybody to start building their own internet connections again and buying a single corporate connection per group. Look up community network [google.com] on google and start building. You know best how do do it.
  • by arcade (16638) on Sunday February 03, @03:27AM (#22280544) Homepage
    I don't know the specifics here, but this seems like user gripes without a proper troubleshooting. "Waaaah, I can't connect to \$RANDOM_SITE !!" .

    Maybe a router was down? Maybe BGP was flapping a bit? Maybe there is just a couple of peering partners between apple's provider and this provider ? And a backhoe took the cable?

    Maybe powerloss in a Single Point of Failure?

    That conspiracy theories should reach slashdot due to a couple of hours of outage is just insane. I expect more of slashdot. And also I expect more of the slashcrowd.
  • Tiscali do this in the UK (Score:5, Informative)

    by groovelator (994174) on Sunday February 03, @04:14AM (#22280700) Homepage
    In the UK Tiscali have been 'unintentionally' blocking iTunes traffic during peak periods for some time now. This, again, on 'Unlimited' MAX ADSL connections where p2p regularly slows to a crawl...

    Despite having acknowledged the problem recently (they said they're working on it - try turning off your traffic shaping???) they initially ignored it, deleting support forum posts wholesale.

    I've walked away.
    • by I kan Spl (614759) on Sunday February 03, @02:52AM (#22280378) Homepage
      Errr... They DO pay for it.

      "Bandwidth" (data transmission) is paid for by both the sender and the receiver of data. Apple has an ISP at the data center where they are housing the iTunes servers, they pay for the level of service they recieve. You and I also pay our ISPs for the level of service we receive.

      Everyone is already paying. Tiered internet is just about making some people pay more for the same level of service then other people do.

      Discrimination is bad mmmmmkay ?
      • Ironically... (Score:5, Interesting)

        by SanityInAnarchy (655584) <ninja@slaphack.com> on Sunday February 03, @04:09AM (#22280690) Journal
        Tiered internet would support oligarchies and monopolies more.

        Imagine a world where "the studios" had to pay for all bandwidth usage twice, or suffer degraded performance. What happens to independent [youtube.com] projects [sanctuaryforall.com], then?

        Did someone actually try to argue that raising the barrier of entry can do anything at all other than support the existing, entrenched power structures?