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AT&T Denies Censorship, Won't Change Contract

Posted by kdawson on Tue Oct 02, 2007 01:59 PM
from the trust-us-we're-good-guys dept.
Vox writes "As we discussed here a few days back, AT&T's Terms of Service has very broad language giving them the right to terminate the account of any AT&T Internet service customer who criticizes the company. Ars Technica notes that such broad language is not unusual in ISPs' terms of service, and that AT&T told them they won't be changing the contract. A company spokesman said it's not a big deal because they have no intent to censor criticism. AT&T claims to respect its subscribers' right to voice their opinions and says that the contract is aimed at stopping the exploitation of children, and other tangible wrongs. As the article notes, taking the company on faith after the spying scandal is asking maybe a little too much."
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[+] AT&T Silences Criticism in New Terms of Service 298 comments
marco13185 writes "AT&T's new Terms of Service give AT&T the right to suspend your account and all service "for conduct that AT&T believes"..."(c) tends to damage the name or reputation of AT&T, or its parents, affiliates and subsidiaries." After cooperating with the government's violations of privacy and liberties, I guess AT&T wants their fair share. AT&T users may want to think twice about commenting if they value their internet service."
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  • Ok (Score:5, Funny)

    by toleraen (831634) on Tuesday October 02 2007, @02:00PM (#20826029)

    As the article notes, taking the company on faith after the spying scandal is asking maybe a little too much.
    Fine then: AT&T sucks.

    Time to play the waiting game.
    • Re:Ok (Score:4, Insightful)

      by omeomi (675045) on Tuesday October 02 2007, @02:06PM (#20826119) Homepage
      A company spokesman said it's not a big deal because they have no intent to censor criticism.

      Oh, well okay then, why didn't they say so? Hell, we should give the government the right to censor too, as long as they _say_ they have no intent to do it...I mean, governments and big corporations never lie to the populace, right?

      /sarcasm
      • Re: (Score:3, Interesting)

        a) "clause giving them the right to terminate the account of any AT&T Internet service customer who criticizes the company"
        b) "the contract is aimed at stopping the exploitation of children, and other tangible wrongs"

        Actually, won't (a) actively prevent (b). Statistically, AT&T must employ some people who are child molesters and/or view child pornography. The clause could silence someone who wanted to 'out' one of these employees. Sure it's highly unlikely, but I don't see any other way the two i
  • Clause not needed (Score:5, Insightful)

    by Kelson (129150) * on Tuesday October 02 2007, @02:01PM (#20826033) Homepage Journal
    If all they want to do is assert their right to shut down exploitative sites & users, wouldn't clauses A (violation of Acceptable Use Policy) and B (violation of law/regulation/tariff/etc.) be enough, without clause C (make AT&T look bad)?
    • Re: (Score:3, Insightful)

      clause C (make AT&T look bad)

      should actually be stated

      clause C (make AT&T look worse)

      which is actually not really feasible, so it should be impossible for them to shut you off

  • open container law (Score:5, Interesting)

    by Gothmolly (148874) on Tuesday October 02 2007, @02:02PM (#20826051)
    Translation:

    Even though we can, we won't bust you or censor you... unless we want to, then we have a contract to point at. PLUS, if Uncle Sugar sends in the FBI to snoop you, we can point to the contract that YOU signed, saying we could. So we're indemnified.
    • by Kelson (129150) * on Tuesday October 02 2007, @02:07PM (#20826133) Homepage Journal
      "Hey, what's this about owing you my first-born child?"

      "Oh, that's standard contract language. Don't worry about it. We won't exercise it, we just make sure we have the option to."

      "Oh, okay, then."

      5 years later....

      "We've come for Billy."

      "What do you mean?"

      "We have a contract saying you'd give us your firstborn as an apprentice. You signed it."

      "But you said you'd never use that clause!"

      "New management. I don't know what you're complaining about. You signed it without duress, and initialed the clause indicating you'd read and understood it."

      "Mommy?"

      "Sorry, honey, you have to go away with the nice Sith Lord. I'll text you every day, I promise."
      • by pokerdad (1124121) on Tuesday October 02 2007, @02:23PM (#20826385)

        New management. I don't know what you're complaining about. You signed it without duress, and initialed the clause indicating you'd read and understood it.

        Sounds like several rental agreements I've had over the years. When moving in I ask the landlord to make note of a dozen or more minor flaws with the apartment. The landlord either outright refuses (saying, we would never ding you for something that small), or says they'll do it but doesn't, then when I am trying to get my damage deposit back years later and am now dealing with a different person I lose most or all of the deposit because there is no documentation that says these little problems pre-date me.

  • Le Sigh (Score:5, Interesting)

    by TubeSteak (669689) on Tuesday October 02 2007, @02:03PM (#20826067) Journal

    AT&T claims to respect its subscribers' right to voice their opinions and says that the contract is aimed at stopping the exploitation of children, and other tangible wrongs.
    Then put that specific language into the contract.
    The only reason to use broad statements is so that you have wiggle room later on.

    Lawyers love vague contract terms... Judges not so much.
  • AT&T sucks (Score:5, Informative)

    by Anonymous Coward on Tuesday October 02 2007, @02:05PM (#20826095)
    AT&T sucks

    The ACLU won the first round of this legal challenge in August 2006, when U.S. District Court Judge Anna Diggs Taylor ruled the NSA program violates the First Amendment, the Fourth Amendment, and the Foreign Intelligence Surveillance Act in her ACLU v. NSA decision. "It was never the intent of the Framers to give the President such unfettered control," Taylor wrote in the decision, "particularly where his actions blatantly disregard the parameters clearly enumerated in the Bill of Rights."

    http://www.aclu.org/safefree/nsaspying/index.html [aclu.org]

    "AT&T has been named a defendant in a class action lawsuit that claims the telecommunications company illegally cooperated with the National Security Agency's secret eavesdropping program.

    A Los Angeles Times article dated Dec. 26 quoted an unnamed source as saying the NSA has a "direct hookup" into an AT&T database that stores information about all domestic phone calls, including how long they lasted.

    http://news.com.com/AT38T+sued+over+NSA+spy+program/2100-1028_3-6033501.html [com.com]

    "Have you turned over information or opened up your networks to the NSA without being compelled by law?"

    Company Response
    Adelphia Communications Declined comment
    AOL Time Warner No [1]
    AT&T Declined comment
    BellSouth Communications No
    Cable & Wireless* No response
    Cablevision Systems No
    CenturyTel No
    Charter Communications No [1]
    Cingular Wireless No [2]
    Citizens Communications No response
    Cogent Communications* No [1]
    Comcast No
    Cox Communications No
    EarthLink No
    Global Crossing* Inconclusive
    Google Declined comment
    Level 3* No response
    Microsoft No [3]
    NTT Communications* Inconclusive [4]
    Qwest Communications No [2]
    SAVVIS Communications* No response
    Sprint Nextel No [2]
    T-Mobile USA No [2]
    United Online No response
    Verizon Communications Inconclusive [5]
    XO Communications* No [1]
    Yahoo Declined comment

    * = Not a company contacted by Rep. John Conyers.
    [1] The answer did not explicitly address NSA but said that compliance happens only if required by law.
    [2] Provided by a source with knowledge of what this company is telling Conyers. In the case of Sprint Nextel, the source was familiar with Nextel's operations.
    [3] As part of an answer to a closely related question for a different survey.
    [4] The response was "NTT Communications respects the privacy rights of our customers and complies fully with law enforcement requests as permitted and required by law."
    [5] The response was "Verizon complies with applicable laws and does not comment on law enforcement or national security matters."

    http://news.com.com/Some+companies+helped+the+NSA%2C+but+which/2100-1028_3-6035305.html [com.com]

    Additional info from the EFF

    http://www.eff.org/legal/cases/att/faq.php [eff.org]
  • by Tackhead (54550) on Tuesday October 02 2007, @02:06PM (#20826115)
    > As the article notes, taking the company on faith after the spying scandal is asking maybe a little too much."

    ...but as the contract notes, accusing AT&T of being run by bunch of wannabe censors, spies, and just plain all-round fucknozzled douchebags, is saying maybe a little too muc-
    NO CARRIER

  • by porkrind (314254) on Tuesday October 02 2007, @02:06PM (#20826123) Homepage Journal
    So are we going to have to draft a bill of rights and ask all online providers, from ISP's to online service companies, to sign it? Is that even remotely possible?

    Here's a stab at some of the rights I'd like to see protected:

    1. You may not restrict the right to access, download, store, manage, edit, and publish my data on the platform and web site of my choosing. Period.
    2. You may not terminate my account for political statements, inappropriate language, statements of sexual nature, religious commentary, or statements critical of your service, with exceptions for specific laws, eg. hate speech, where they apply

    Hmm... that's a good start. Any others to add?

    -John Mark
    • Re: (Score:3, Insightful)

      with exceptions for specific laws, eg. hate speech, where they apply

      Problem is, one man's freedom of speech is another man's hate speech.

      • If I feel oppressed or offended by you pointing out the flaws in my religion, then I have grounds to have your account terminated under hate speech laws.
      • If your religion condemns my sexual choices, then I can have your speech banned under most hate speech laws.
      • If you question the holocaust, or are even unsure of the numbers killed (was it four million? or six?),
  • by mind21_98 (18647) on Tuesday October 02 2007, @02:10PM (#20826203) Homepage Journal
    I stopped supporting AT&T after the NSA fiasco. I refuse to buy anything of theirs again (sadly, this also means no iPhone, assuming that the hackers can't unlock it with 1.1.1 firmware).

    There are alternatives that aren't evil. For instance, for hosting: my service [thoughtbug.com] (shameless plug) -- unless it's illegal or interferes with other clients, I won't touch it. :)
  • by SuperBanana (662181) on Tuesday October 02 2007, @02:12PM (#20826229)

    A company spokesman said it's not a big deal because they have no intent to censor criticism. AT&T claims to respect its subscribers' right to voice their opinions

    Then it won't be a problem removing it, now will it? Especially since existing tort law covers libel?

    Any time someone says "oh, we don't intend to use that clause, ignore it", the correct answer is "I don't intend to take a verbal assurance you won't exercise a contractually granted right."

    Any time someone insists on guaranteeing something off the record or verbally instead of in the contract you are negotiating there is a reason, especially when their statements contradict terms in the contract.

  • by QCompson (675963) on Tuesday October 02 2007, @02:16PM (#20826307)
    Blanket censorship excuse: "We're uhh... stopping the exploitation of children!"

    Blanket surveillance excuse: "We're uhh... stopping the exploitation of children!"

    Blanket excuse for a telecommunication company/government entity to do anything and everything it wants: "We're uhh... stopping the exploitation of children!"

    Why has this method been so effective for so long? When will the madness end?
    • Re: (Score:3, Funny)

      by Anonymous Coward
      Blanket censorship excuse: "We're uhh... stopping the exploitation of children!"
      Blanket surveillance excuse: "We're uhh... stopping the exploitation of children!"
      Blanket excuse for a telecommunication company/government entity to do anything and everything it wants: "We're uhh... stopping the exploitation of children!"
      Why has this method been so effective for so long? When will the madness end?


      Sounds like you have something to hide, or else you wouldn't be complaining.
    • by ShaunC (203807) on Tuesday October 02 2007, @02:38PM (#20826643) Homepage

      When will the madness end?
      When everyone quits having children. I'm doing my part!
  • by dpbsmith (263124) on Tuesday October 02 2007, @02:19PM (#20826343) Homepage
    I detest the transparent prevarications of companies (and governments and ...) that claim a mile, but say "don't worry, we won't use more than an inch." I can understand that given the fuzziness of legal boundaries a prudent corporation might want to give himself a little extra wiggle-room, but my limited experience is that whatever is claimed will, eventually, be used... all of it.

    There's a wonderful scene in a novel by John D. MacDonald's book Condominium in which a an agent pushes a legal paper at a condominium buyer saying it is "just a formality." A week later, the buyer is in the office trying to get action on various construction problems and glitches. The air conditioner won't work, for example. The agent says "You can handle that yourself; contact the manufacturer." After several serious complaints have been brushed aside, the buyer starts mumbling about withholding payments and legal action, and the agent tells him that he's basically signed all his rights away.

    "But you said that was just a formality," says the buyer.

    "That's right," says the agent, "it is a formal, binding, legal agreement."
  • by torkus (1133985) on Tuesday October 02 2007, @02:27PM (#20826451)
    Everyone's caught up in this clause on the contract but no one even things twice about the binding arbitration clause in almost every contract (including this one).

    They usually read something like "you agree never to sue us. Ever. If you're ever unhappy you agree to use binding arbitration (usually with a clause requiring phone, email, or mail settlement and barring in-person) with our chosen arbitration company xyz" ATT actually makes brief mention of small claims court but that's about it.

    Now, i know our court systems are horribly abused but it seems that a legitimate use for them "They billed my checking account for 12 months of service when it never worked according to their advertised bla bla bla" can never actually come to fruition.

    As for the clause everyone's complaining about: Would you let someone run a website/blog bashing your hosting company ON one of their servers? If you hate ATT enough that you'd publicly bash them, why would you use their servers to do it?

    I think this whole topic is a waste of time.

    person a "I want to be able to post my website and say whatever i want"
    person b "well i know ISP XYZ censors what you post"
    person a "Oh, ok. I won't go there then. There's only 14 million other hosting copmanies and plenty of ISP's"
    • Re: (Score:3, Insightful)

      person a "Oh, ok. I won't go there then. There's only 14 million other hosting copmanies and plenty of ISP's"

      Yeah, I was thinking of switching back to dialup too. There just isn't that much need for me to have websites display in less than a couple of minutes, and online gaming was kind of overrated.

      Of course, my dialup would be going over AT&T's phonelines, so I suppose they could send some guy out with the wirecutters if they don't like what I have to say.
  • by k1e0x (1040314) on Tuesday October 02 2007, @02:30PM (#20826511) Homepage
    Far as I'm concerned with the feds allowing their latest merger and AT&T's willingness to turn over any data they ask for.. AT&T might as well be the government. Good ol' SovietBell. heh