writes "Judging from the phone company's voluminous new online customer manual, if you have a problem with your bill, too bad:
AT&T has sent customers an 8,000-word service agreement that, among other things, says people will be given 30-day notice of price increases only when "commercially reasonable" and that you can't sue the company.
Oh, and if you don't like AT&T's terms — providing you can make your way through the company's 2,500-page "guidebook" — your only recourse is to cancel service.
State regulators aren't happy about this and are looking into whether the AT&T service agreement violates the law and unfairly limits the rights of customers.
Meanwhile, the California Public Utilities Commission's Division of Ratepayer Advocates is preparing to protest an attempt by AT&T to remove numerous services from regulatory scrutiny before they're offered to customers.
Chris Witteman, a staff attorney for the PUC who also represents the Division of Ratepayer Advocates, confirmed that staffers recently reviewed AT&T's service agreement and that some believe regulatory action is needed to protect consumers.
"We want AT&T to be required to revisit and reformulate the agreement so it doesn't violate the law," he said.
H. Gordon Diamond, an AT&T spokesman, defended the agreement, saying it "provides customers with more direct information on their rights and . . . information on the services they purchase from us."
( http://www.latimes.com/business/la-fi-lazarus14-2008sep14,0,7827478.column )"Link to Original Source