Vox writes: AT&T's Terms of Service give them the right to terminate the account of any AT&T Internet service customer that criticizes the company (as previously reported on/.). AT&T tells Ars Technica that they won't be changing the contract, and that it's not a big deal because the company has no intent to censor criticism of the company. AT&T claims to respect its subscribers' right "to voice their opinions" and says that the contract is aimed at stopping the exploitation of children, and other tangible wrongs. As the article notes, taking the company on faith after the spying scandal is asking maybe a little too much.
Computers are unreliable, but humans are even more unreliable.
Any system which depends on human reliability is unreliable.