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Comments: 1 +-   IBM Demands U.S. Patents for Offshoring U.S. Jobs on Saturday September 29 2007, @11:00AM theodp

Submitted by theodp on Saturday September 29 2007, @11:00AM
money
theodp writes "IBM and other corporations are seeking patents for inventions covering the offshoring of U.S. jobs. The USPTO is considering IBM's patent application for Outsourcing of Services, a 'method for identifying human-resource work content to outsource offshore of an organization' to 'countries where cheaper labor prices and/or cheaper materials are available.' Then there's Big Blue's Electronic Marketplace for Identifying, Assessing, Reserving and Engaging Knowledge-Workers for an Assignment Using Trade-Off Analysis, which provides a handy-dandy IBM calculator that drives home the point that you'll pay less for IGS India workers, whether onshore or offshore. And with its System and Method of Using Speech Recognition at Call Centers to Improve Their Efficiency and Customer Satisfaction, IBM describes how to operate in 'low cost foreign countries' with 'support people not having good English language skills, or having an accent that makes it difficult to understand them' by exploiting technology developed for students who are deaf or hard of hearing, as well as other accent reduction techniques."
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  • Low cost, low quality. Had this pulled on me once in 1995 by my then employer. So I started looking and left. They went out of business 4 years later when the development quality tanked.

    Your best support comes from the inside. You can't outsource loyalty and the knowledge of the business. But loyalty is a 2 way street.

"It's when they say 2 + 2 = 5 that I begin to argue." -- Eric Pepke