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Submission + - Verizon Tells Customer To Get A Lawyer & A Sub (techdirt.com) 1

suraj.sun writes: Verizon Tells Customer To Get A Lawyer & A Subpoena To Get An Itemized Bill:

A woman, who called Verizon to try to find out about the $4.19 she was being charged for six local calls, was told by Verizon reps that the only way it would provide her an itemized bill was to get a lawyer and have the lawyer get a subpoena to force Verizon to disclose the information.

Instead, the woman went to court (by herself) and a judge told Verizon to hand over the itemized bill info.

        It is a basic matter of fair business practice that a consumer should be able to contact a utility about a charge on a bill and learn what the charge is for and learn that the charge was correctly applied. The only verification that Verizon's witness could offer that a charge like [the customer's] $4.19 measured use charge was accurate and billed correctly was her faith in the accuracy of Verizon's computer system. The only way that Verizon would offer any information about a past charge in response to a consumer inquiry was to require that customer to hire a lawyer and subpoena their own usage information. By no reasonable standard could this be considered reasonable customer service.

The judge has also suggested Verizon should be fined $1,000 for its failure here, and that suggestion will be reviewed by the Pennsylvania Public Utility Commission.

Techdirt: http://www.techdirt.com/blog/wireless/articles/20110715/02212815101/verizon-tells-customer-to-get-lawyer-subpoena-to-get-itemized-bill.shtml

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Verizon Tells Customer To Get A Lawyer & A Sub

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  • "Verizon Tells Customer To Get A Lawyer & A Sub"

    Is a diesel submarine sufficient, or is enough cruise time needed to require an atomic submarine?

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