Become a fan of Slashdot on Facebook

 



Forgot your password?
typodupeerror
Slashdot Deals: Prep for the CompTIA A+ certification exam. Save 95% on the CompTIA IT Certification Bundle ×

Submission + - Verizon makes customer service a firing offense->

Presto Vivace writes: "Verizon To Reprimand, Fire Employees Who Try To Save Customers Money

Internal Verizon memos reveal that the wireless ogre is eager to reprimand or fire customer service representatives who proactively recommend blocking access to the company's overpriced data services. The company is also going to be stingier about issuing back credits to customers who spot unnecessary and unwanted services littering their monthly bills.

"

Link to Original Source
This discussion was created for logged-in users only, but now has been archived. No new comments can be posted.

Verizon makes customer service a firing offense

Comments Filter:

"But this one goes to eleven." -- Nigel Tufnel

Working...