Forgot your password?
typodupeerror
Cellphones Verizon Businesses Handhelds The Almighty Buck The Courts United States News

Customer Asks For Itemized Bill, Verizon Tells Her To Get a Subpoena 415

Posted by Soulskill
from the customer-is-always-right-when-backed-by-a-court-of-law dept.
suraj.sun writes with this quote from an article at Techdirt: "A woman, who called Verizon to try to find out about the $4.19 she was being charged for six local calls, was told by Verizon reps that the only way it would provide her an itemized bill was to get a lawyer and have the lawyer get a subpoena to force Verizon to disclose the information. Instead, the woman went to court (by herself) and a judge told Verizon (.docx) to hand over the itemized bill info. 'It is a basic matter of fair business practice that a consumer should be able to contact a utility about a charge on a bill and learn what the charge is for and learn that the charge was correctly applied. The only verification that Verizon's witness could offer that a charge like [the customer's] $4.19 measured use charge was accurate and billed correctly was her faith in the accuracy of Verizon's computer system. The only way that Verizon would offer any information about a past charge in response to a consumer inquiry was to require that customer to hire a lawyer and subpoena their own usage information. By no reasonable standard could this be considered reasonable customer service."
This discussion has been archived. No new comments can be posted.

Customer Asks For Itemized Bill, Verizon Tells Her To Get a Subpoena

Comments Filter:

NOWPRINT. NOWPRINT. Clemclone, back to the shadows again. - The Firesign Theater

Working...