Dell Sues Tiger Direct For Misleading Customers 214
An anonymous reader writes "Dell is apparently suing popular online retailer Tiger Direct, claiming that Tiger violated the resale contract it had with Dell, which included false advertising, misleading representation and unfair competition. Dell has accused Tiger Direct of selling old and out-dated Dell computers that Tiger Direct purchased from other resellers and then saying they were brand new directly from Dell. They also passed the computers off as still having a full warranty, but the warranties had expired long ago."
Tiger direct sucks (Score:5, Insightful)
Tiger direct is awful. Pay just a little bit more at NewEgg and get actual customer service.
Re:TigerDirect reminds me of AOL (Score:5, Insightful)
TigerDirect is nothing like AOL. TigerDirect sells cheap crap with lousy customer service at low prices.
Re:TigerDirect reminds me of AOL (Score:2, Insightful)
I can't quite put it into words, either, but I know exactly what you mean.
Yawn... (Score:4, Insightful)
Not surprising at all. They also pass off used, defective items as "refurbished". I imagine they turn them on to make sure they get power and then pack them up for shipping.
NewEgg is a better deal at twice the price. No, I'm not exaggerating.
Re:Tiger direct or indirect (Score:2, Insightful)
I tried eight orders, all eight were so screwed up . . ..
You tried 8 orders? So somewhere along the line at 0/6 you decided to do the same thing again twice?
Re:Something odd here (Score:4, Insightful)
Yeah; I've got a problem with that, too. The warranty had better start when I buy the machine, not when the store buys the machine.
I've never heard of that happening before for new sales.
Unless what Dell is claiming is, these are actually second hand sales, and not new sales.
Still, there's a reason I've got a bunch of these orange egg-shaped microfiber cloths about the place now.
the old saying (Score:4, Insightful)
If it sounds to good to be true... it usually is
Holds true with any ad I see from any retailer/e-tailer. Always look (as best you can) at the items before you buy.
Most of tiger's stuff that looks good in the beginning, is either really old, refurbished (but not listed that way in the ad), or when you look at the specs of the item it is misleading. I.e. a new HD 50 inch TV. Check out the TV in question, it is new, it is 50 inches, and it is 720p. Now mind you 720p is good, but on a 50 inch TV I would rather have 0180p not 720p. If it was a 20 inch TV then 720p is fine. So the ad to me was misleading. Full HD == 1080p in my book.
I was temped to get one for their bare bones PCs since the price was really low. Then I looked at what the parts were. The parts could make a decent email, web, doc computer. No light gaming, no DVR system (maybe DVR but it at the min). So I passed. I paid about $80 more then their kit and got a system that I knew would do what I wanted.
How eco-friendly (Score:5, Insightful)
[blockquote]Dell wants an injunction on Tiger using any of its materials, the destruction of all computers parts and accessories with Dell logos[/blockquote]
What a waste of perfectly good electronics. Surely Dell could have come up with a solution that doesn't contribute to landfills unnecessarily.
Re:Something odd here (Score:4, Insightful)
Re:Tiger direct or indirect (Score:5, Insightful)
Often times I'll check pricewatch first, but if the price difference isn't too big I'll go with Newegg instead of whatever Mom & Pop is cheapest anyway.
Re:Tiger direct or indirect (Score:5, Insightful)
I like TigerDirect, but I only shop with them in-person, not on-line. In person I can see precisely what I'm getting and know that I can return it without much hassle if it has a problem. I wouldn't recommend it for casual computer users, but for people who know what they need, their stores are good places to buy computer components without spending a fortune because they charge the same price in person as they do on-line.
Wait stop. (Score:3, Insightful)
Re:Tiger direct sucks (Score:3, Insightful)
From the FAQ:
If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.
Which day would I not have received it on?
Anyway Ive never had a problem with either newegg or tiger Direct, though i tend to order from newegg more than TD as TD tends to be more expensive most of the time.
Re:Something odd here (Score:3, Insightful)
It's not unusual for a retail store to have a 3-year-old computer.
Not a new one. Most model lines don't last 3 years, anyway.
Re:Wait stop. (Score:3, Insightful)
Nope. While the word "unethical" is used a lot in the comment thread, what Dell is accusing Tiger of doing is breaking the law, not being "unethical".
Re:Our company buys a ton of stuff from Tiger (Score:3, Insightful)
I've always heard complaints and warnings about Tiger Direct, but I'd have to side with you on this, to an extent.... Most of the time, I don't listen to the advertising hype in their ad copy. Rather, I go straight to the list of specs. The info seems to usually be there, if you care to read it.
EG. They can tell you what an "Awesome price" it is on a "Powerhouse" of a computer - but it'll tell you in there someplace if it's a Celeron processor with integrated Intel video, or what-not.
The people getting most upset with them seem to be the ones who don't know what those tech specs mean, and they just trust the "hype" and get disappointed.
I've recommended some of their closeout notebook computer deals to people before, and they've been quite happy with what they got.
Re:Try PC Connection (Score:3, Insightful)
When you get to a 12%-14% base rate like it is in most of Canada, then I might start feeling sorry for you.
Of course we do get the slow trains and "free" healthcare (paid for by other taxes and user fees) but they aren't paid for from sales tax.