Best Buy Confirms 'Secret' Version of its Website 356
Iberian writes "The Courant site confirms an oft-rumoured possibility: Best Buy does indeed maintain a second website for what one could assume is for the purpose of defrauding its customers. State Attorney General Richard Blumenthal ordered the investigation into Best Buy's practices on Feb. 9 after columnist George Gombossy disclosed the website and showed how employees at two Connecticut stores used it to deny customers a $150 discount on a computer advertised on BestBuy.com. Says Gombossy, 'What is more troubling to me, and to some Best Buy customers, is that even when one informs a salesperson of the Internet price, customers have been shown the intranet site, which looks identical to the Internet site, but does not always show the lowest price. [State Attorney General Richard Blumenthal] said that because of the fuzzy responses from Best Buy, he has yet to figure out the real motivation behind the intranet site and whether sales people are encouraged to use it to cheat customers.'"
Many tricks to price discriminate (Score:5, Informative)
Another possibility is just that Best Buy doesn't want to market online prices as "online only" and that people who walk into the store and pay a higher price won't notice unless they look for the same item online (which most presumably don't).
This reminds me of the whole amazon.com pricing PR disaster from a few years back. IIRC, it involved people who were logged in seeing a different price than those who were just surfing casually. By knowing your previous purchasing history, amazon.com could reasonably mark up items it thought you might be willing to pay more for. I don't know what happened to the program, I thought it just went away because of the PR nightmare.
It'd be interesting to know just what's legal and what's not with some of these new tactics. Not all price discrimination is illegal; consider "student" or "senior" discounts, for example. Of course, avoiding a PR mess is probably enough to keep most companies from trying legal but dirty tactics.
i remember that... (Score:3, Informative)
Honestly, I think it's not a management plan to rip people off, they just like to keep the internet best buy and store best buy separate so when a rep logs onto the computer you see your store's price... and reps' ignorance ends up screwing people over.
Anyway my $.02 to try and throw out some facts and before everyone replies I know it was/is still a bad idea just throwing the facts out as I heard them
Re:Enron 2.0? (references) (Score:3, Informative)
Best Buy reassesses IT Needs [varbusiness.com]
CC doesn't (Score:3, Informative)
Annoying though, and I hope they get a lot of heat for it (was also in CT btw)
Re:Enron 2.0? (Score:3, Informative)
Accenture [wikipedia.org] was formerly Andersen Consulting, which split from Arthur Andersen [wikipedia.org] in 1989, and it apparently wasn't exactly a friendly split. To my knowledge, most of the accounting problems regarding Enron and Arthur Andersen happened in the 1990s.
Re:Many tricks to price discriminate (Score:5, Informative)
Those are illegal, and will get you in big trouble with the FTC.
Re:Interesting, but... (Score:4, Informative)
This is similar, except the low price draws customers to the store, and then...where's the low price? That's fraudulant. Also--it's especially bad because it involves deceiving the consumer: "You say you saw a lower price on the internet? Why don't we look at the site right now..." Outright deception is rarely legal.
Re:Many tricks to price discriminate (Score:5, Informative)
A quick Google search turned up this Slashdot article [slashdot.org]. I didn't realize it was almost 7 years old, though. I read about it here, and amongst people who heard about it, there was definitely some uproar.
Re:Salespeople wouldn't be involved (Score:4, Informative)
Never chalk up to malice... (Score:5, Informative)
(CompUSA has a similar site, though in their case the customer (usually business account customers) can access it too -- http://compusabusiness.com/ [compusabusiness.com] )
Now, I'm interested in seeing what the result of the investigation is, but this doesn't seem to scream conspiracy. Maybe there was a discrepancy, and the employee pointed to that site because, well, that's the site he always uses. I make a best buy purchase every couple weeks, and always check the site first (mostly because best buy's stock sucks, and I have to figure out which of the 2 stores in town has what I need), and I have never seen a price discrepancy between bestbuy.com and in-store.
Re:i remember that... (Score:3, Informative)
Re:Many tricks to price discriminate (Score:3, Informative)
One thing that is different from Amazon is that BestBuy is also a bricks and sticks store. And just like any store, one store in California may have too many widgets and so puts the item on sale. Stores in Texas, may have other, different items they want to move. (The fact they ask you to put in your zip code to view the weekly sales list should give you a clue.) And, yes, the price on-line may be different from the one in the store. But if you mention it, they will honor the price in my experience. They should unless it's something you can buy online only--but then it wouldn't be available in the store.
so inevitably.... (Score:4, Informative)
Better option. (Score:5, Informative)
Re:Best Buy will Ho out Your Email (Score:4, Informative)
Had he sold out my SSN, Credit Card #, or some other bit of information, he would have likely committed a felony. As it is, he "just" sold out my email address. We're IT people. We handle and process data all the time. We are inherently in positions of trust. If you cannot be trusted, you should not be working. It's not a big leap to go from "just email address" to "just home addresses" to "just credit card #'s." I expect that a responsible and ethical company to have responsible and ethical employees. This person certainly didn't meet either of those criteria. The fact that they chose to keep him tells me that they lack a commitment to ethical behavior and enforcement of standards. You're comments here tell me the same about you.
2 cents,
QueenB.
On-the fly unique email addresses (Score:5, Informative)
blah@gmail.com
I can also use:
blah+BestBuySucks@gmail.com
This works automatically. No setup is needed for gmail and many other email systems. Unfortunately, a lot of website developers think that "+" is invalid wherever it is used in an email address and will not allow such email addresses in registrations.
They can't be trying very hard (Score:2, Informative)
A week later the print ad showed the TV at $1,499 and they happily gave me a price adjustment when I asked for one. Fun times.
Re:so inevitably.... (Score:1, Informative)
Re:On-the fly unique email addresses (Score:2, Informative)
This only works until it becomes widespread, and then the email addresses will not be considered valid or spammers will just truncate the +whatever. Until then, though, you better believe I'm gonna use it.
Re:Interesting Anecdote... (Score:3, Informative)
Re:The price you see is an *offer price* (Score:5, Informative)
Re:On-the fly unique email addresses (Score:3, Informative)
Since dogtanian.randomisp.com isn't likely to be a valid domain, I don't think spammers are as likely to send something via a dictionary attack.
If you want to entirely rule out the possibility that spam to (e.g.) "bestbuy@mydomain.com" wasn't just a coincidental dictionary attack (though I think it unlikely that they'd use the prefix 'bestbuy'), simply choose a number (e.g. 53279) and append it to any address you give out (e.g. bestbuy53279@mydomain.com, pcworld53279@mydomain.com). Chances of a spammer choosing that prefix are vanishingly small; any false positives are almost certainly due to you inadvertantly reusing that address when communicating with someone else. Though I'd have said that was the case even without using the number.
Re:Many tricks to price discriminate (Score:3, Informative)
Works Both Ways (Score:4, Informative)
That's because it lists the "in store" prices and there is a whole slew of anime DVDs for which the "in store" price is super-discounted compared to anywhere else, including the extranet version of the same website.
The common link seems to be that these anime dvds are either out of print or nearing out of print status. So even though the "in store" prices are really great, very few stores actually have them in stock. But, BBY's warehouse still has many of them in stock. So to exploit the situation, people have taken to using the in-store kiosks to place orders that are shipped directly from the warehouse to their home. If they were to place the same order using the BBY website from home, the cost would be 3x-4x as much.
For a while there I poked around BBY's DNS and neighboring IP numbers in the hope of finding a way to access the intranet version from the internet and thus skip the trip to the instore kiosk. I don't remember the specifics, but I think we were able to identify the ip address and name of the intranet server (somebody used an in-store system to resolve www.bestbuy.com and compared it to what it resolves to for everyone else on the regular internet), but even though it was pingable, and in the same class-c subnet as the main internet website, it would not accept connections coming in from the regular internet.
Re:My Best Buy service polemic (Score:5, Informative)
1) You informed them that the machine won't boot on delivery
2) They agreed to fix it
3) They didn't
Re:I've seen it. (Score:2, Informative)
Disclaimers: I work for the firm that designed the interiors for the Best Buy headquarters. I know people who lived in houses that were since torn down to build the Best Buy headquarters. I shop at Best Buy occasionally. I use bestbuy.com once in a while. I knew people who knew people that used to work at Best Buy. I used to know a person that worked at bestbuy.com but I don't like her anymore.