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StorageTek Blocks 3rd Party Maintenance with DMCA 597

bstone writes "According to LawGeek, a district court in Boston has used the DMCA to grant a preliminary injunction against a third party service vendor who tried to fix StorageTek tape library backup systems. The court found that third party service techs who used the 'Maintenance Key' without StorageTek's permission 'circumvented' to gain access to the copyrighted code in violation of the DMCA, even though they had the explicit permission of the purchasers to fix their machines."
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StorageTek Blocks 3rd Party Maintenance with DMCA

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  • Conclusion (Score:5, Insightful)

    by Anonymous Coward on Monday July 12, 2004 @05:12AM (#9672763)
    If you don't have enough money to buy politicians, you can still stop buying from companies who attack via stupid laws. If you don't have that choice, you have to live with it.
    • Re:Conclusion (Score:5, Insightful)

      by dnoyeb ( 547705 ) on Monday July 12, 2004 @07:25AM (#9673194) Homepage Journal
      I agree with the court. Enforce the law to the fullest. That is the only way people will see it for what it is.
      • Exactly (Score:5, Informative)

        by Takuryu ( 759826 ) on Monday July 12, 2004 @09:18AM (#9673792)
        A good number of years ago there was a law in Japan that said that you "couldn't be held responsible for anything said/done while intoxicated." This was used as a "get out of jail free" card, so to speak, for some time. Numerous attempts to get the law changed fell on deaf ears... that is until a judge enforced the law to the letter and acquitted a person who was driving drunk hit and killed a child. There was a public outroar and the law stricken from the books.

        Sometimes the best way to change a law is to insist on it being enforced.
        • Re:Exactly (Score:4, Informative)

          by Anonymous Coward on Monday July 12, 2004 @10:11AM (#9674261)
          Ulysses S. Grant: "The best way to get rid of a bad law is to enforce it."
        • Re:Exactly (Score:3, Insightful)

          Something is wrong if the death of a child is required to get a stupid law changed/removed.
        • Re:Exactly (Score:3, Interesting)

          by iphayd ( 170761 )
          The problem with this is that the general American public will never hear of the evils of the DMCA, as the media (whether it be liberal or "fair and balanced" conservative) has an interest stake in not providing the truth. Furthermore, most people do not understand, nor care to learn about, how the DMCA strips individuals of their rights.

          At my county political convention, I attempted to insert a plank into the platform denouncing the DMCA (and the Mickey Mouse copyright laws). It got struck down because
          • The general American public does not need to know. They would never do anything anyway. The people who run businesses need to know just what their greed opens themselves up to. They are the ones who will run and moan and cry not fair. They will put money into the hands of legislatures to make a change. They are the ones who need to know.

            InnerWeb

  • Sort of related... (Score:5, Insightful)

    by fuzzybunny ( 112938 ) on Monday July 12, 2004 @05:13AM (#9672768) Homepage Journal
    I just found out today that Switzerland passed a law in 2002 forbidding manufacturers' garages from claiming that third-party repairs and service work would void automobile warranties, even though car owners could save up to half in parts and labor costs.

    If I were a purchasing executive, and had just blown a large amount of money on an SL8500, I'd seriously reconsider buying from StorageTek in the future if they were going to lock me in to their own service plans with such an ability to set prices without any competition.

    Remember kids, vote with your wallets and let them know it...
    • by taniwha ( 70410 ) on Monday July 12, 2004 @05:15AM (#9672776) Homepage Journal
      this case seems to basicly to be about a password protected maintenance system .... wait 'till the car companies start putting passwords on their engine computers and claiming this as a precedent ....
      • by gl4ss ( 559668 ) on Monday July 12, 2004 @06:06AM (#9672942) Homepage Journal
        no, there's no need to wait for that. the swizerland decision being about if they should or should not have exclusive rights for committing repairs and thus skewing the competition by being able to sell cars way too cheap while charging way too much for the repairs - this is bad, because in most of cases this is done to confuse the customer into buying something without him being able to consider the real price of what he is buying. the real decision isn't of course about the means how such a competition skewing/customer screwing situation is reached but about that it should not be reached by any means.

        that's just a way to find donald duck logic loopholes(the service codes are already kind of 'coded').

        what if the firm goes under and the IP rights are sold off to some holding company that doesn't really want to provide any service to anyone and yet doesn't want to give out an inch of the 'rights' it has regarding the 'code protected' repair part? should the customers be stuffed? of course not, in the end the usage of dmca for these things will go away or dmca itself will be reconsidered(sooner or later).
        • I think you've highlighted why this is likely to back-fire on StorageTek. It is quite easy to see the lock-in to vendor servicing being a restrictive practice. If they insist on using DMCA, they may be obliged to sell products where DMCA cannot apply. i.e. Open up their firmware.

          At the least, they're going to be left with a nasty mess with loads of different firmware versions for different legal regimes.
    • by jsimon12 ( 207119 ) on Monday July 12, 2004 @05:32AM (#9672832) Homepage
      If I were a purchasing executive, and had just blown a large amount of money on an SL8500, I'd seriously reconsider buying from StorageTek in the future if they were going to lock me in to their own service plans with such an ability to set prices without any competition.

      Odd, EMC has been locking people into service contracts and putting the screws to them for decades ;)
      • I don't own any EMC kit either! *-8)

        Seriously though; a purchasing department should (ideally, har har) consider TCO of a new piece of equipment. In a large corporation, it's a hefty factor in making a decision to go with vendor x or vendor y--"how well can this be fixed? How fast can they service this? How much will it cost me?"

        Remember that for a lot of hardware, the initial acquisition cost is only a small portion of its overall lifetime cost.
      • Um, have you SEEN a Symmetrix? Are you sure you want just ANYONE touching that mass of drives, controllers and aluminum nastiness? Only with a sledgehammer, man...

    • by Voltronalpha ( 244088 ) on Monday July 12, 2004 @05:53AM (#9672906)
      This is the catch 22 of the DMCA. The real question is; is it in the spirit of the law; was the anti-circumvention aspect meant to keep those out who own a tangible good and to extend an overly broad reach by those who control and form of IP?

      Or was it meant to criminalize the act of breaking a system meant to keep you out when you really have no right to be there (I.E. the system isn't in your possession/control, somebody else's machine (who BTW almost certainly doesn't want you there.)

      If the DMCA was really meant to keep criminals out, and it is letting people who own IP (I don't personally believe in the concept of IP, however I digress) behave in a way that ought to be criminal, wouldn't you say that the DMCA has itself been circumvented?!

      This law is in contempt of itself.

      It's supposed to punish criminals when they break the law, but what it really does is turn the law against regular people who are not doing anything unethical/immoral and it turns them into criminals.

      I do truly believe the politicians that voted this law into existence just didn't understand the harm they were doing, I don't think they did it in bad spirit, they just didn't understand that the potential abuse of this law was greater (and it is) that the value of that which they are trying to protect.

      I mean really, there are other laws that protect copyright and IP, etc, etc.

      Anyway, I'm going to write a letter, I suggest you do the same.
      • by Vitus Wagner ( 5911 ) <vitus@wagner.pp.ru> on Monday July 12, 2004 @07:07AM (#9673150) Homepage Journal
        Whole concept of IP, and more specifically, DMCA,
        is that thing you paid for doesn't belong to you. It still belongs to company who license, not sell it to you. So, if you are breaking into it, you are criminal, even if you very life depends on proper functioning of the device.


        Some day later we'll see a medic punished for fixing somebody's heart stimulator without manufacter permission, and thus saving man's life.

        • not only that... (Score:5, Insightful)

          by bani ( 467531 ) on Monday July 12, 2004 @07:35AM (#9673223)
          ...he would be held liable if he didn't fix it, and the manufacturer is protected from all liability for defective heart stimulators anyway.

          so everyone loses except the manufacturer.
      • by Tackhead ( 54550 ) on Monday July 12, 2004 @09:53AM (#9674106)
        > It's supposed to punish criminals when they break the law, but what it really does is turn the law against regular people who are not doing anything unethical/immoral and it turns them into criminals.

        Did you really think that we want those laws to be observed?" said Dr. Ferris. "We want them broken. You'd better get it straight that it's not a bunch of boy scouts you're up against - then you'll know that this is not the age for beautiful gestures. We're after power and we mean it. You fellows were pikers, but we know the real trick, and you'd better get wise to it. There's no way to rule innocent men. The only power any government has is the power to crack down on criminals. Well, when there aren't enough criminals, one makes them. One declares so many things to be a crime that it becomes impossible for men to live without breaking laws. Who wants a nation of law-abiding citizens? What's there in that for anyone? But just pass the kind of laws that can neither be observed nor enforced nor objectively interpreted - and you create a nation of law-breakers - and then you cash in on guilt. Now, that's the system, Mr. Rearden, that's the game, and once you understand it, you'll be much easier to deal with."

        - Ayn Rand, from Atlas Shrugged

        > I do truly believe the politicians that voted this law into existence just didn't understand the harm they were doing, I don't think they did it in bad spirit, they just didn't understand that the potential abuse of this law was greater (and it is) that the value of that which they are trying to protect.

        You underestimate your leaders at your peril, Citizen.

        • by Nf1nk ( 443791 )
          The problem with this logic of turning all men into criminals is that once one becomes a criminal, one tends to act like one. When to get the bread you need you must break a law that puts you in the same catigory as the thief, why not steal the bread. When Stealing bread has a penalty like killing someone why not kill when you steal as dead men tell no tales. and when men become lawless the govement can no longer rule them.
        • Very illuminating, since it's industry that pushed for the DMCA. It's not the politicians who are using the law to create a nation of criminals to control, it's private industry. Rand, as usual, had a half decent idea and completely went the wrong way with it.
  • So how long... (Score:5, Insightful)

    by WegianWarrior ( 649800 ) on Monday July 12, 2004 @05:14AM (#9672771) Journal

    ...until only the OEM will be allowed to open your box and repair / upgrade / modefy it?

    I do hope this ruling is overturned. If it's left standing, it may lead to fewer and fewer computer (and other) related items that could be serviced / upgraded by everyone (and thus cheaper than if only the OEM could do so). If this is allowed to go on, how long will it be before we see the first car which only the OEM could change oil on?

    • Re:So how long... (Score:3, Informative)

      by bm_luethke ( 253362 )
      I've been surprised it has not happened already.

      More than a few boxes I have tried to service have been so convoluted to take apart that the only explaination is that they do not want people servicing thier own box or adding hardware.

      One of the reasons that, if I am to advise on any canned hardware package, I always recommend more on the server class. Most places assume that server stuff will be user serviced, though that is becomming less common also. If you are going to go the expensive route, might as
      • Re:So how long... (Score:3, Informative)

        by Jaysyn ( 203771 )
        "Consumer-Class" Dell cases are actually easy to take apart so tech support can walk people thru certain things over the phone. I.E. Reseating or replacing RAM, taking the CMOS battery out to reset the BIOS if the PC is jumperless, and so on.

        I'm not a Dell phone monkey but my sig. other is.

        Jaysyn
    • I agree, but... (Score:5, Informative)

      by TubeSteak ( 669689 ) on Monday July 12, 2004 @05:30AM (#9672824) Journal
      To circumvent the GetKey, defendants have used two methods. Until March 2003,

      defendants used their Library Event Manager (" LEM") device, a computer they attached to the LAN wires that connect to plaintiff's Control and Management Units. A program called "reverse.exe" allowed defendants to defeat the security of the GetKey, albeit through the

      sometimes very lengthy process of testing different password combinations until the code was cracked. They would then use the GetKey to set a maintenance level above 0, usually 9, and the system proceeded as designed.
      And Part 2
      After March 2003, defendants used "ELEM," software and a specially designed computer that worked similarly to the LEM, except that it did not use the reverse.exe program. Instead, defendant's ELEM incorporated a forged file identical to one that in the normal course of events would be created by the Control Unit and that tricks the Control Unit to reset the maintenance level at 6, at which level the trickery is not detectable by plaintiff
      So basically... The company bought a big piece of hardware, licensed some software & has absolutely no rights to the Maintainence CodeMy first thought is "bummer" , but this is a little more complicated that we think. These STORAGETEK people might win for a variety of reasons.. but does that serve the public interest? There's no way anyone can say that copyright controls and/or trade secret controls weren't circumvented.

      I only do this because none of you will RTFA

      • No. (Score:5, Informative)

        by bani ( 467531 ) on Monday July 12, 2004 @07:43AM (#9673254)
        No copyright protection mechanisms were circumvented.

        They bruteforced a password.

        This password was not protecting access to any copyrighted works. It was not circumventing copyright access mechanisms.

        No trade secrets were revealed. The controls were only bypassed.

        They created a forged ID file from scratch.

        This ID file was not protecting access to any copyrighted works. It was not circumventing copyright protection mechanisms.

        In neither case were they bypassing or circumventing copyright protection mechanisms.

        storagetek will lose just like the automobile manufacturers lost.
        • Re:No. (Score:3, Insightful)

          by gcaseye6677 ( 694805 )
          Just like the SCO lawsuits, this one was not filed for the purpose of winning in court, but to intimidate and spread FUD. Once PHBs hear that it is "illegal" for them to service equipment in any way without a vendor contract, they will make sure to keep all of their maintenance contracts current.
  • I thought that... (Score:2, Insightful)

    by alex_ware ( 783764 )
    Monopolies were illegal in America.
    Isn't this abusing the DMCA to circumvent the anti monopoly laws.
  • So now if I want to repair a StorageTek machine I have to get their signed, sealed and delivered permission to do so? What a scam. Another compnay abusing the DMCA to squeeze more money out of us.

    Apply this to cars. Your mechanic would have to get permission from Nissan to so much as open the bonnet and change the oil. Come to think of it so would you. You'd also need a court order to fill up your tank, because you need access to maitenence the car.

    The third party company 'circumvented' the 'protections' that StorgaTek had put in place? What quailifies as circumvention these days? Turning numbers and letter into binary digits? Simply running code that happens to do something the copyright holder dosen't like? StorageTek placed 'protections' on the code? Does compiling, and maybe obfuscating, count as protection nowadays?
  • by JosKarith ( 757063 ) on Monday July 12, 2004 @05:20AM (#9672796)
    So now, everyone is going to encode their products' internal software so that any attempt to access it in any way to service it can be construed as attempting to circumvent a protection system.
    Nice.
  • The death kneel (Score:5, Insightful)

    by poofyhairguy82 ( 635386 ) on Monday July 12, 2004 @05:22AM (#9672801) Journal
    Now no respectable nerd will buy StorageTek products again (just tell the bosses it will cost more money to fix).

    Hit um where it hurts!

  • by e_AltF4 ( 247712 ) on Monday July 12, 2004 @05:23AM (#9672804)
    So there's no chapter in DMCA about
    - owner's rights ?
    - rights to recover you own data ?
    - create interoperability when needed ?

    This law is certainly well thought out.

    Very well balanced:
    Producer has all rights and consumer has none.
    - and in exchange for that -
    Consumer has no rights and producer has all.
    • by Alsee ( 515537 ) on Monday July 12, 2004 @06:31AM (#9673036) Homepage
      So there's no chapter in DMCA about
      - owner's rights ?


      All of your rights under coptright law are revoked. You do however get the right to do whatever the copyright holder has generously "authorized" you to do.

      - rights to recover you own data ?

      None. If the disk gets scratched then go buy another copy. Remember, it's "good for the economy" every time you spend money.

      - create interoperability when needed ?

      Well, actually there is an interoperability clause! However it only permits you to descramble software, and only under very restricted circumstances. You still go to prison for descrambling anything else, like the movie or song you bought.

      Very well balanced:
      Producer has all rights and consumer has none.
      - and in exchange for that -
      Consumer has no rights and producer has all.


      Well yeah, the DMCA (and pretty much every other copyright law in the last 30 years) was literally been written by laywers employed by the publishing lobby.

      And that's hardly the only lopsided portion of the DMCA. For example there's the "expedited subpeona process". The DMCA essentially gives copyright holders the power to issue themselves subpeonas without judicial review, with absolutely no penalty for bogus subpeoneas. (The "under penalty of perjury" clause only applies to the claim that you are a copyright holder on something, not that he is the copyright holder of the subject of the subpeona or the allegation of infringement.) Yep, copyright holders get special "expedited subpeona" powers while actual police officers have to go through the normal subpeona process and go before a real judge while investigating rapes and murders. Copyright holders are special that way. They need powers that even the police don't have because, well, having to get a real subpeona would be, like, annoying or something. They're special that way, they get to right the laws.

      Oh, and then there's the lovely notice-and-takedown process. Again, no need to go before a judge or anything, just mail off a note. The process essentially mandates that anything get immediately yanked off of the internet based on nothing more than a private demand letter.

      I'm sure I've missed some other fair and balanced portions of the DMCA. If anyone thinks of anything I missed, go ahead and add it in a reply.

      -
  • by Quirk ( 36086 ) on Monday July 12, 2004 @05:23AM (#9672806) Homepage Journal
    As a canadian I'm not well informed as to the various American legislative bodies, except by way of a few undergrad courses and wide spread readings.
    We, up here in the true north, tend to see the American governing bodies as just too damn big and requiring lobbists just to get a prefunctory hearing.


    Perhaps one of the more telling differences between Canadian and American systems is the much more proactive stance of the judiciary in the American system. Presently there is some debate in Canada as to how proactive we want our judiciary. I see the American judiciary as being empowered and expected to mititgate against such Catch 22 situations as the one the story outlines. Perhaps it would make an interesting Poll to ask /.ers what arm of the government they consider most informed and able to set right wrongs.

  • Hostages (Score:5, Insightful)

    by Ratface ( 21117 ) on Monday July 12, 2004 @05:25AM (#9672809) Homepage Journal
    What does this ruling mean? If it stands up on appeal, it means StorageTek has a monopoly on service for all of its machines. No independent vendor will be able to compete with them for service contracts because no independent vendor will be authorized to "access" the maintenance code necessary to debug the machine.

    Reading between the lines, it also seems to imply that vendors would in the future have a free card to hold their customers hostage. Imagine if a company built in code to cause a range of various complaints. It would be breaking the DMCA to reverse engineer their code and pinpoint that the problems were built in. At the same time, the company would be able to turn a nice profit on charging for "maintenance" contracts to "fix" the "bugs".

    Of course, if there were too many such problems it would damage the reputation of their products. But if there were few enough, it could provide just enough extra "free revenue" to provide a useful extra profit source.

    Fun stuff huh?

  • by asliarun ( 636603 ) on Monday July 12, 2004 @05:25AM (#9672810)
    I'm frightened. The way things are regressing, we'll have an Orwellian world with a handful of companies controlling everything; simply because they've locked down everybody with their proprietary technologies. What these greed-stricken politicians and clueless judges don't realize is that they're destroying the very premise of capitalism in the name of protecting a few corporations. What's worrying me even more is that technology is evolving at such a rapid pace that i don't see judges even coming close to keeping abreast with it. we shall definitely see more clueless rulings like this one.
    • by spottedkangaroo ( 451692 ) * on Monday July 12, 2004 @07:05AM (#9673142) Homepage
      Are you absolutely certian that you'd recognize it if it was here?

      Perpetual state of war, government controlling the flow of the "free press," re-writing the language (e.g. patriot act), government can review your reading habits without a warrant, there are cameras at every major intersection, cameras located on every isle of meijer, government can listen to your phone conversations with little oversight,,, Did you know you need a permit to protest in public?

      At what point do you step back and say... OK, now is it orwellian?

  • by YearOfTheDragon ( 527417 ) on Monday July 12, 2004 @05:26AM (#9672815) Homepage
    Wiggum: "Once a man is in your home, anything you do to him is nice and legal."
    Homer: "Is that so? Oh Flanders! Won't you join me in my kitchen? Heh heh heh heh."
    Wiggum: "Uh...doesn't work if you invite them."
    Flanders: "Hidily hey!"
    Homer: "Go home."
    Flanders: "Toodley-doo!"
  • Wrong title (Score:3, Funny)

    by Anonymous Coward on Monday July 12, 2004 @05:30AM (#9672823)
    Your rights off-line seems more appropriate ;-)
  • Is the Law an ass? (Score:5, Interesting)

    by orthogonal ( 588627 ) on Monday July 12, 2004 @05:33AM (#9672834) Journal
    From the linked blog: p.s. The Court also found, in a bizarre twist of logic, that while it is legal to load a program into RAM for repairs, it's illegal to allow it to persist in RAM while you fix it. I don't even know where to begin with that one.

    I used to think, when geeks said the courts couldn't effectively decide technology cases, that the geeks were underestimating the courts.

    But this, plus the recent ruling that the Wiretap Act does not apply to email because email isn't just transmitted=, it's stored on servers, makes me think that perhaps the courts have finally found an aspect of society to which they just can't seem to effectively apply the law.

    Which is worrisome in a number of ways. Perhaps we needs special courts, like the tax courts, for technology issues? Or do we need entire new laws that aren't rooted in traditional property laws?

    A year ago I'd have said that traditional property laws could cover technology, but events -- and the courts --seem intent on proving me wrong.
    • by gilroy ( 155262 ) on Monday July 12, 2004 @06:50AM (#9673101) Homepage Journal
      Blockquoth the poster:

      plus the recent ruling that the Wiretap Act does not apply to email because email isn't just transmitted=, it's stored on servers

      We hear a lot about this case on slashdot, appropriately given its dire implications. But you're being unfair. In a properly functioning system, judges don't make the law; they interpret it. The wiretap law targets intercepted transmissions. Email sitting on a server isn't being transmitted.

      A bizarre loophole? Yes. Clearly outside the general conception of surveilliance? Sure. But a bad ruling? No. The ruling is correct -- the law is broken. And judges don't make law.

      The people who dropped the ball -- as has so often been the case in high tech -- are the people's representatives. You want your email to be safe? Get Congress to pass an updated "wiretap" law.
  • by dj245 ( 732906 ) on Monday July 12, 2004 @05:47AM (#9672880) Homepage
    So your customers are using some one else to fix your product. What to do?

    1. Threaten to void the warranty, making your customers angry.
    2. Consider it part of doing business, and raise prices since your profits used to be based mostly on product repairs. Again, makes customers angry.
    3. Lock your product with proprietary technology and sue all those who would tamper with it. The average customer won't find out, and you most current customers will never hear of it.

    Personally I would have tried Torx screws. Noooobody has torx screwdrivers.

  • by dragisha ( 788 ) <dragisha@noSpAM.m3w.org> on Monday July 12, 2004 @05:50AM (#9672892)
    Unless your are in-crowd, meaning you have a "paper" to prove you know to service/use something, DMCA will keep you out.

    Not yesterday's trend in USA, where it is more important to have sw/hw/... company controlled "certificates" than university diploma. Only it is sanctioned by law now, not only customer's will to work with you regardless of certificate set you keep on wall behind you.
  • by Daneurysm ( 732825 ) on Monday July 12, 2004 @05:51AM (#9672895)
    I don't even know what to say...but I had to respond with something.

    The DMCA is obviously a scourge to the freedom of information. When it was first introduced--and abused--I thought to myself "Excellent, now the absurdity and obvious problems with this law can finally be addressed, how can any rationally minded lawmaker not noticed these issues?"

    Ha.

    Now I realize that logic like that ranks right up there with "If it wasn't totally true, they wouldn't put it on the news..." and "The FCC can't do that....cmon, like people would let them get away with that !

    Ha.

    I don't know what or how, but, critical mass is obviously upon us...some day (in my lifetime anyway) I expect to see the recoil of all of these actions. What this means is a mystery to me....but, things like this can't go much farther untill the proverbial Joe Q. Sixpacks of the world become personally and financially affected...but, then again, by then....I'm sure "their" plan will be in full swing and such rogue thinkers will be dealt with appropriately.

    Sickening....truely. Someone show me a glimmer of hope...please.
  • by Futurepower(R) ( 558542 ) on Monday July 12, 2004 @06:07AM (#9672950) Homepage

    Maybe it went like this:

    StorageTech execs: We were going to commit suicide this month, but we decided on an alternative method of self-destruction. We'll sue to prevent someone from testing our product to make sure it works.

    And then we'll get our trademark on Slashdot! We'll be the leader in company deathcycle management.

    It's important to realize that the DMCA is not the only corrupt aspect of the U.S. government: Unprecedented Corruption: A guide to conflict of interest in the U.S. government [futurepower.org].

    How does a court that does not understand technical things interpret a law that was written by people who didn't understand technical things? This way:

    "... contrary to their assertions, defendants are not saved by 17 U.S.C. 117.3 That section was passed in 1998 as part of the Digital Millennium Copyright Act to protect computer technicians who risked violating copyright law just by turning on the machines they were to service. Thus, the statute provides that it is not an infringement for the owner or lessee of a machine to authorize the making of a copy of a computer program if the program is copied solely by turning on the machine for the purpose only of maintenance and repair and 1) the copy "is used in no other manner and is destroyed immediately after the maintenance and repair is completed," and 2) any part of the computer program that is not necessary for the machine to be activated is not accessed or used. 17 U.S.C. 117(c). Defendants copy the Code by turning on the machine; however, they do so not just for repair, but also for the express purpose of circumventing plaintiff's security measures, modifying the Maintenance Level, and intercepting plaintiff's Event Messages."

    "The evidence further shows that plaintiff requires its employees to sign confidentiality agreements and that it denies its customers any rights to the Maintenance Code and Event Messages."

    Earlier in the injunction, the court said, "Plaintiff's storage systems are, at their most basic, a large number of tape libraries that plaintiff collectively calls Silo Systems. They have three components: 1) a Library Storage Module, 2) a Library Control Unit, and 3) a Library Management Unit. The first is a very large box-like structure (14' x14' x 8') and a piece of hardware with robotics that is operated by software in the Control and Management units. It typically contains thousands of tapes, tape drives and a robotic arm to store and retrieve tapes as directed."

    The court says that it is entirely acceptable that you can buy the room-size hardware from StorageTek, but you can't test it to see if it works: "Plaintiff [StorageTek] also services the customers' installations by means of diagnostic software, the "Maintenance Code," which it uses to identify malfunctions and problems in the customers' storage system. Although the storage systems are programmed with the Maintenance Code along with the functional operations software, the Code is not sold, and only plaintiff has access to it."

    It seems to me only fair that StorageTek be required to give the injunction to all prospective customers, so that customers can see the circumstances in which they would be backing up their important data.

    In my opinion, a customer would be crazy to trust their data to a company that may go out of business at any time because of incredibly bad management decisions, and amazingly adversarial business practices.

    A scene like this will be repeated wherever StorageTek systems are sold: Computer tech: "Oh, you say we're getting a StorageTek system? I'll just put a copy of the injunction on the CEO's desk, with a note saying that we may be sued if we test the system."
  • Locksmith? (Score:5, Insightful)

    by dcw3 ( 649211 ) on Monday July 12, 2004 @06:10AM (#9672963) Journal
    So does this mean that with my fancy new car...the one with the factory alarm system...that a locksmith would be breaking the DMCA if he helped me without the factory's permission? Seems about the same to me.
  • by Kjella ( 173770 ) on Monday July 12, 2004 @06:27AM (#9673019) Homepage
    "Anything you buy can and will be used against you."

    Seriously though, why does it feel like more and more companies are moving to the "drug dealer" business model? You buy product $foo, oh you'll also need product $bar, and since it has proprietary connections, you'll need add-on $foobar, and repairs can only be done by certified $foobarmen. And no, you may not use third-party anything, and you're sinking deeper and deeper into the quicksand.

    Selling stuff, as in money for goods, seems to be out. Everything is supposed to be licenced, and with a list of strings attached longer than my arm. Usually convieniently "agreed to" by opening the box or clicking "yes", long after the purchase. The first, in a long string of catches.

    Oh yes, and of course you have the right to read the EULA up front. Just file a request with the Central Bureaucracy (if you don't get it watch more Futurama, ep. 2x11). Not to mention, who'd spend more money on a lawyer that could understand the licence terms than the product is worth?

    Why does it happen? Because consumer choice doesn't work. All but a few idealists boycott because they believe something will change within a reasonable timeframe. But these companies don't need you as a customer today, next month or next year. If nothing else because they have so many other suckers hooked. You need them and their products more than they need you. Did I mention this is the "drug dealer" business model?

    Kjella
  • by Reverant ( 581129 ) on Monday July 12, 2004 @06:33AM (#9673045) Homepage
    I do recall that Lexmark sued (using the DMCA) when a low-price ink cartridge manufacturer copied the chip on the cartidge.
    Here is a link to that story. [buythebestbuy.com] And not only did Lexmark sue, it actually won a preliminary injunction against the manufacturer. Looks like history is repeating itself...
  • by putaro ( 235078 ) on Monday July 12, 2004 @06:35AM (#9673055) Journal
    Things have gotten really nutty at the intersection of computers and "copyright". Once upon a time, copying a book or movie was a step that was not a normal part of usage. Today, as we've moved to a digital world copying is THE basic mechanism for accessing anything in a digital medium. However, because we are stuck on the word "copyright" we start getting these nutty cases.

    I believe that the right answer is to replace "copyright" with "distributionright". Make as many copies of anything as you like for yourself. Control shouldn't be on "copying" but on "distributing". The rules would have to be tweaked appropriately to handle companies but I think that this would be a much more sensible concept.
    • Oh great, then we entrench the "Tesco vs. Levis" decision, where the court found that Levis could stop a supermarket from selling their jeans, because they were selling them too cheaply.

      Levis is apparently an upmarket designer clothing label, using only the finest far-eastern factories, and would not want to be sold from non-authorised distributers.

      Your idea would be even worse for cars, since you would prohibit all second-hand car sales since they do not give enough money back to the car manufacturer and

      • Your idea would be even worse for cars, since you would prohibit all second-hand car sales since they do not give enough money back to the car manufacturer and canibalise their new car sales. In the country where I live, a lot of people buy their cars second-hand, and the price difference would be nasty if they had to get the manufacturers permission.
        Copyright doesn't apply to cars (except for the "intellectual property" inside of them) and I don't see why "distributionright" would either. I would see "di
    • This is also my opinion.

      Just step in where things get commercial. Do not, however, invade peoples privacy, constrain the freedom of information and our right to access information because of the greed of some big companies. Sadly, the world is different.

      Nowadays, the privacy of a person is much less important than the right for companies to make a profit off everything.

      Am I one of the few ones here who thinks that draconic, consumer (citizen!)-restricting copyright laws are much more invading than e.g. t
  • Greed. (Score:5, Interesting)

    by xxSOUL_EATERxx ( 549142 ) on Monday July 12, 2004 @06:42AM (#9673074)
    That's what all this is about. You know it, I know it, we all know it. Companies wanting to preserve their competitive advantage slap copyrights on anything in sight and charge through the nose for maintenance and upgrades.

    You can see where all this is going, this me-first grubby-fisted lusting after dollars, this coveting of "trade secrets" and "intellectual property". As this practice proliferates, and as technological devices become more and more commonplace, consumers will be faced with a double-headed devil dog of a choice over every product they buy. Either buy into a proprietary "service plan" or throw the product away as soon as it breaks.

    Say goodbye to the entrepenurial repair business, say hello to a world of locked-down trade secrets, where ideas are golden geese to be guarded and coveted, and most of humanity languishes in thrall to the companies with the most ruthless legal departments.

    Does it have to be this way? No. We have it in ourselves to say no to this nightmarish future. Open source is one start, the idea of knowledge as a common good, to be shared not just because superior products result from open standards, but because freedom is a basic human need, like food or air.

    The real goal, however, is to resist the greed that is the source of all this stifling legal red tape, and that comes down to each and every one of us. It starts with little things, like downloading Firefox [mozilla.org], or giving a dollar to a panhandler. The future doesn't have to suck.
  • by dpilot ( 134227 ) on Monday July 12, 2004 @07:30AM (#9673212) Homepage Journal
    A quick search on google showed nothing newer than late Feb 2003, when Lexmark won the first round. Knowing nothing more, I'd guess that the Lexmark decision has not been reversed, and StorageTek is merely the second to hop on the bandwagon.

    If you can't compete, legislate your competition away.
  • by AetherBurner ( 670629 ) on Monday July 12, 2004 @07:33AM (#9673220)
    "Those who do not learn from history are doomed to repeat it." I have a suggestion for all the purchasing managers/planners/engineers/designers who rely on purchased assemblies - do your back-end homework. This scheme of selling cheap on the front end and screwing you in the back-end has been going on for years. The standard manufacturing mantra has been to sell cheap to get the customer hooked then suck them dry maintaining it. Now the DMCA is being used to secure this business model. Nothing new. If you are going to purchase something, do your homework. How fast does a company obsolete equipment? What is the cost of non-warranty replacement parts? Factory-only service or third-party independents or both? If you want to make a dent, don't buy products from manufacturers that perform back-end gouging. The word will get out, but then the US Congress is the best government that special interests can buy and somehow the special interests will whine that free choice is ruining their business and congress will ban that too to keep the money coming in and their jobs preserved. "A little revolution now and then is a good thing..."
  • Magnusson-Moss act? (Score:4, Interesting)

    by shoppa ( 464619 ) on Monday July 12, 2004 @08:01AM (#9673306)
    Does the Magnusson-Moss act have any relevance here? (This is what lets you do your own oil changes instead of having to take the car to the dealer...) Or does the presence of a "license" contract signed by the customer somehow void these guarantees? Or (GASP!) does the DMCA somehow override the Magnusson-Moss act?
  • Comment removed (Score:5, Interesting)

    by account_deleted ( 4530225 ) on Monday July 12, 2004 @08:21AM (#9673409)
    Comment removed based on user account deletion
  • by Anonymous Coward on Monday July 12, 2004 @08:46AM (#9673559)
    I work for a UK financial company - we have a large amount of StorageTek hardware. Our support is supplied via a reseller, who resell StorageTek's support packages.

    There are a couple of points here that people don't seem to realise:

    1) If you tamper with a StorageTek library you can enable unlicensed slots (cells) and enable it to store more tapes than you have paid for. StorageTek are very good in that they allow you to expand your library as you require, rather than making you get a new fully expanded one because you may need the storage space in the future.

    2) StorageTek rely upon support contracts to make their libraries profitable. If they allow other companies to support their hardware they will have to charge more for the hardware in the first place.

    3) These bits of kit are seriously advanced robotics, there are a lot of trade secrets etc that STK don't really want people to be examining.
    • by RickHunter ( 103108 ) on Monday July 12, 2004 @10:05AM (#9674204)

      Except:

      1) They sold you the device. What right do thay have to prevent you from modifying your own property to take advantage of capabilities they built into it then proceeded to disable? This is like Intel suing someone for overclocking a processor!

      2) Good for StorageTek. If they want to cut their margins in anticipation of future business, that's their problem.

      3) If they don't want people to be examining it, they should lock it away in a secure room. Trade secrets have no legal protection as long as they're not leaked in violation of contract - so if I get a StorageTek device and reverse-engineer the trade secrets out... They can't do anything. If they want legal protection and truly have an innovative invention, they can do what everyone else does: patent it.

    • So I should pay more than I need to for storage in order to keep StorageTek in business?

      Err.. no.
    • Business trade off (Score:3, Insightful)

      by nuggz ( 69912 )
      1) a License violation is still a license violation. The DMCA isn't required to

      2) Loss leaders aren't the only business model.

      3) Trade secrets, keep them secret then, where is the NDA?
    • 1) If you tamper with a StorageTek library you can enable unlicensed slots (cells) and enable it to store more tapes than you have paid for. StorageTek are very good in that they allow you to expand your library as you require, rather than making you get a new fully expanded one because you may need the storage space in the future.

      Then that is a fundamental flaw in the way these products are designed. Now, if the machine was delivered with only the slots ordered but room for more (which could be added a
  • some "ram"ifications (Score:4, Interesting)

    by zogger ( 617870 ) on Monday July 12, 2004 @08:57AM (#9673628) Homepage Journal
    ....potentially anyway, these are just off the cuff and off the top.

    MS (had to do it) makes it illegal for anyone without at least a MS cert of some kind to "fix" their software, for instance. Apply that-along with this ruling- to any other propietary closed source licensed software or software/hardware combination out there, which this storage tek deal is. That could mean any official vendors computer or computerish gadget in general terms. Not make it just a hassle, or "void your warranty", just make the attempt to do so *illegal*. How many whitebox shops could get sued now by the big vendors if they chose to do so?

    Automotive manufactuerers finally can make it really legal to make it illegal for third party garages to "fix" your car. note:there's a story running on Drudge now over police trials of the new "car zapper" which will let them send a blast of EM aimed at your car to halt it, by screwing up the electronics. The companies (and government) might make hardening attempts against that illegal -means you can't "fix" your car and a mechanic can't/won't take a chance on it- either

    Apply the idea to other sorts of appliances and gadgets, most of them are computer controlled now, and they can make them blackbox-you can't open them up at all without violating circumvention and permission. Washers/dryers/stoves, small engines, televisions, all that stuff. The basic main idea of the ruling (it's just an injunction at this point of course) is they-they being any random company with a software/hardware combined product- can state the terms in whatever detail they want, and even if you own the product you have to still follow the terms. It's like applying a copyright license that overrules any normal fair use provisions of normal hardware ownership, if it's a combination product.

    I know this is in conflict with other laws, but lately, where are the "wins"? I don't see too many. It seems like it's lose access and rights 99 to 1 lately.
  • precedent (Score:4, Insightful)

    by SQLz ( 564901 ) on Monday July 12, 2004 @08:59AM (#9673642) Homepage Journal
    Isn't there already like 3 precedents that have been set that basically shot down using the DMCA to protect your business model? We have the garage door opener thing, the ink cartridge thing, and....I think there was one other.

    I mean, if all that is required for locking people into buying service from you is adding some brain dead authentication scheme, thats just lame.

    I think StorageTek will loose.
  • Simple solution.. (Score:4, Interesting)

    by gillbates ( 106458 ) on Monday July 12, 2004 @02:39PM (#9677399) Homepage Journal
    Client: I'm having trouble with my Storage-Tek....
    Vendor: Okay, bring it in...
    A few hours pass.
    Vendor: Um, we've got kind of a problem here...
    Client: What is it?
    Vendor: Well, it turns out that the DMCA prohibits us from accessing or repairing your hardware.
    Client: So, what exactly does that mean?
    Vendor: Well, per contract, you agreed that submitting a DMCA-protected device for service would render the full value of the contract due immediately. This is a DMCA-protected device, so your full 5-year service contract will be due before we return the device.
    Client: Okay, but is it usuable? I mean, can we get our data back.
    Vendor: Unfortunately, no. It would be illegal.
    Client: So you're screwing us, right?
    Vendor: No, you screwed us. You bought hardware that was illegal for us to service. We can't do anything for you without breaking the law.
    Client: What do you mean, illegal?! It's our data.
    Vendor: Um, yes, it is your data. But you don't own the software which controls access to it - Storage-Tek does. And since this software is restricted by the DMCA, you can't legally access your data without Storage-Tek's permission. Your only option at this point is to return the device to them.
    Client: So let me get this straight: You're going to charge us a full five year contract, and you don't even fix the machine?! How can you keep clients like this?
    Vendor: Truth is, we can't. That's why you agreed in the contract not to send us DMCA-restricted devices. Since we cannot legally service DMCA restricted hardware, we can't restore your data. And this is why you agreed in the contract to pay off the full value of the contract if you did so - as compensation for the fact that we can no longer do business with you.
    Client: So what happens if Storage-Tek goes out of business? What would you do then?
    Vendor: It's not what we would do, it is what you would do. You'd probably go out of business because no one would legally be able to service your Storage-Tek machines. The next time they failed, you would irretrievably lose all of your data.
    Client: So, how could we avoid this in the future?
    Vendor: Simple - buy a machine that isn't DMCA-restricted.
    Client: But we obviously didn't know this when we bought these machines...
    Vendor: Well, it's not my problem you want to break the law....

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