Verisign Sending Deceptive Domain Renewal Mail? 374
General_Corto writes: "Declan McCullagh's PoliTech list just forwarded a message detailing how Verisign is sending letters to people who own domains through other registrars, attempting to make them change registrar on renewal. Looking at the letter it is very unclear that you are signing up with a different registrar. Sneaky games are being played."
Nothing new (Score:3, Insightful)
Question (Score:2, Insightful)
It's wrong and deceptive. Just make sure you respond to the communication from the registrar you originally registered with. Being observant can save you money and hassle.
Hmm (Score:2, Insightful)
Reminds me of "slamming" (Score:5, Insightful)
This strikes me as a similar, albeit different, tactic to what is known as "slamming" in the phone industry. It was once a common scam for the shadier long distance providers to change your carrier without your permission or consent; the practice was (I believe) outlawed in the 1996 Telcommunications Act (correct me if I'm wrong). This is slightly different because they are just being deceptive about gaining consent, but it does seem similar. Wonder if Congress will step in on this type of practice as well?
Not sure that's the best idea, but it will probably take Washington 10 years to notice this anyway and by then there won't be any players but Verisign left anyway.
Re:Haven't we heard this sob story before? (Score:2, Insightful)
I wouldn't have been so bad if verisign had sent a letter saying 'Change from your current provider to us becuase we can offer x better deal' (forgetting the unsolicited mail issue), but instead they attempt to decieve the customer into signing up with them, when they would probably be thinking they are simply renewing the service they have.
It is a sad state when orginisations so blatently falls in with the 'why not if we can get away with it and make a quick buck' attitude. Just becuase you can and you are not breaking any laws does not make it right. In a society you should show respect for the people around you, whether you are in the work place, in business or down the pub, and verisign has shown a complete lack of respect to its competiors, and its potential customers, by pulling this stunt. It just creates an atmosphere of distrust and dirty tricks, which ends up being bad for all involved.
Re:Nothing new (Score:4, Insightful)
Absolutely (Score:5, Insightful)
I own a house. For those of you not fortunate enough to understand what that means, consider your average junkmail that you receive now in your rental house, apartment, whatever. Multiply that by roughly 15.
This letter may be somewhat deceptive. So is every other friggin' piece of mail in my mailbox right now. Most people do the same thing with all such letters--they throw them out. But, like always, there is a sucker born every minute who will just plop down the credit card number and send the thing in. That's the ropes, folks.
When I looked at the letter, I saw Verisign's name immediately. I also noticed that you are signing for "renewal and transfer authorization", not just renewal. Sure, this might not say explicitly that you're going to change registrars... but there's a heck of a lot of fine print near the bottom that I can't read. My guess is that everything is spelled out there very clearly--to the person who cares to read it anyways.
Sorry folks, that's life. There's enough stupid people in the world who fall for things like this to make it economically worthwhile. Maybe next time get mad at the people dumb enough to sign things without reading--cause it's really their fault in the end.
So how is this different... (Score:4, Insightful)
I just now sorted through this month's mail, did my bills, and threw away a ton of junk. In my sorting, I had TWO paper mails from other registrars telling me that my domain was about to expire and that in order to keep them I had to re-register them. Well, guess what? I'm registered with Verisign, but both of the letters were from other Registrars. One of which was Registrar of America (or something like that). They're both in the trash now, but the point is, Verisign isn't the only one guilty of it.
Class Action (Score:3, Insightful)
Not to mention that it perpetuates the notion that anything dot.com related is suckersville - but I guess you can't sue for making the neighborhood look bad.
Still, if none of the lawyers reading this can frame it as a rich class action, we need to attract a brighter class of lawyers.
____
this doesn't seem deceptive (Score:3, Insightful)
Sign the form to authorize your renewal, transfer and payment.
It also clearly states the renewal rate and additionally, it has a section of inputs for 'Renewal and Transfer Authorization'
The fine print didn't really come through the scanner very well, so i have no idea what that says.
In any case, if you bother to read the mail, its not deceptive at all. I don't think its the greatest way to advertise, and it certainly doesn't encourage me to use verisign directly again, but theres nothing improper about it.
Get off your Verisign soapbox (Score:2, Insightful)
-shpoffo
Re:Don't send email! (Score:2, Insightful)
0) Ensure, through the power of telepathy, that the "spammers & co." are not using a PC to receive faxes.
HTH
Re:Versign != Network Solutions (Score:3, Insightful)
Will they do anything about this? If not, then they are endorsing it by their silence.
Bill