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How often do friends/family call you for tech support?

Displaying poll results.
Never
  1278 votes / 6%
Once per year
  1355 votes / 7%
Once every few months
  5964 votes / 32%
Once per month
  3643 votes / 19%
Once per two weeks
  2414 votes / 13%
Once per week or more
  2438 votes / 13%
Every day
  588 votes / 3%
I'm helping one right now.
  627 votes / 3%
18307 total votes.
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  • Don't complain about lack of options. You've got to pick a few when you do multiple choice. Those are the breaks.
  • Feel free to suggest poll ideas if you're feeling creative. I'd strongly suggest reading the past polls first.
  • This whole thing is wildly inaccurate. Rounding errors, ballot stuffers, dynamic IPs, firewalls. If you're using these numbers to do anything important, you're insane.
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How often do friends/family call you for tech support?

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  • Never (Score:5, Interesting)

    by teslar (706653) on Tuesday April 30, 2013 @09:12AM (#43589717)

    It used to be all the time. I was running windows and so was everyone else. I eventually switched completely to Linux (and started using the "I don't use windows anymore, no clue"... excuse) but that didn't stop the tech support calls.

    Moving the family to OSX however did. That was 3 years ago and there has not been a single tech support issue since then.

  • Re:Never (Score:4, Interesting)

    by ArcadeMan (2766669) on Tuesday April 30, 2013 @10:18AM (#43590345)

    People use automatic transmissions because why the hell would you want to complicate things? Would you prefer a non-power-steering car with a hand crank to start the motor, too?

  • by Anonymous Coward on Tuesday April 30, 2013 @10:20AM (#43590369)

    For almost a decade I ran my own tech sales/service/support company in a small rural town in NW Montana. I loved the work and really enjoyed being able to create my own schedule, but I was pretty limited as a one-man-band in terms of income potential. The most I could really get away with was around $70/hr and with max scheduling and taking out my costs it limited me on average to around $45,000 - $55,000/yr depending on how hard I worked my customers. The area I live in is pretty expensive ($200,000 will buy you a decent starter home) and most of the industry around here is centered on tourism and service (I live about 45min south of Glacier National Park). I made the decision to close my business and I was EXTREMELY fortunate to get hired as the Network Administrator for a Healthcare organization. I now have benefits, retirement, health insurance, strong job security, and my take home pay is almost double what it was before. Like I said, I am very fortunate.

    What does this have to do with the current poll? Well, it has been insanely hard to get it into my customers and friends heads that I am no longer doing freelance tech support. Sure, I have a handful of very loyal (and well paying) customers that supported me for almost a decade that I feel a sense of responsibility for and I just can't bring myself to completely drop support for them. It almost feels like I am betraying them. I always served my customers and friends with the utmost respect and honesty and that's why my business grew like it did, but I would feel that now it would be a slap in the face to them if I simply refused to help them. I haven't been able to find someone I really respect to pass my clients off to... so I feel stuck sometimes.

    I love what I do and I'm so glad I chose this line of work when I was a very young teen... but now that I'm in my early 30's and have a family. I would love to reclaim nights and weekends for myself again.

  • My kids call me (Score:5, Interesting)

    by X10 (186866) on Tuesday April 30, 2013 @11:29AM (#43591131) Homepage

    Does it happen very often that kids in their twenties call their mom for tech support on their computer? Mine do, like once a year. I help them, and I help my 85 year old dad, who calls me every two weeks about his computer. Other relatives and friends are on their own, unless they pay my usual hourly rate.

  • by lazarus (2879) on Tuesday April 30, 2013 @03:25PM (#43593681) Journal

    Aging parent who just wanted to e-mail her friends and write about her family tree. With the Windows laptop it was about once a week. "Do I right or left click on that?" "Outlooks says something about an error" "I forgot to shut it off last night, did I break anything?"

    To iPad. I never hear from her now. People just don't understand how mind boggling awesome an iPad is for people who are not computer literate. iOS may have saved me from defenestration.

  • by spaceyhackerlady (462530) on Tuesday April 30, 2013 @05:43PM (#43595281)

    For my immediate family my computer-savvy Mom does first-level tech support. I'm second-level support.

    Most of us use Macs, so the tech support requriements are minimal. :-)

    ...laura

  • by DaveAtFraud (460127) on Tuesday April 30, 2013 @08:01PM (#43596493) Homepage Journal

    I did fine when my wife had a Linux system. She decided she needed to replace her laptop and we got a "black Friday" special on a Windows 8 laptop. Now it's pretty much a daily ritual to try to figure out how Microsoft obfuscated something that was easy to find and perform under XP or 7. She can't decide whether to stick with Windows 8 because "that's what everyone will want her to know" or take the damn thing back to Windows 7 so we both be productive.

    Cheers,
    Dave

If it's worth doing, it's worth doing for money.

 



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