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How often do friends/family call you for tech support?

Displaying poll results.
  1278 votes / 6%
Once per year
  1355 votes / 7%
Once every few months
  5964 votes / 32%
Once per month
  3643 votes / 19%
Once per two weeks
  2414 votes / 13%
Once per week or more
  2438 votes / 13%
Every day
  588 votes / 3%
I'm helping one right now.
  627 votes / 3%
18307 total votes.
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  • Don't complain about lack of options. You've got to pick a few when you do multiple choice. Those are the breaks.
  • Feel free to suggest poll ideas if you're feeling creative. I'd strongly suggest reading the past polls first.
  • This whole thing is wildly inaccurate. Rounding errors, ballot stuffers, dynamic IPs, firewalls. If you're using these numbers to do anything important, you're insane.
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How often do friends/family call you for tech support?

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  • Re:Never (Score:5, Insightful)

    by arth1 (260657) on Tuesday April 30, 2013 @09:49AM (#43590081) Homepage Journal

    Moving the family to OSX however did. That was 3 years ago and there has not been a single tech support issue since then.

    The question is whether this is because they have no problems, or because they're reluctant to call the person who inflicted OSX on them.

  • Re:Never (Score:4, Insightful)

    by CastrTroy (595695) on Tuesday April 30, 2013 @10:51AM (#43590715) Homepage
    My understanding is that manual transmission gets better gas mileage. Also, the car tends to be cheaper, at least when you buy it. Can't speak from a long-term maintenance point of view. Those right there are 2 reasons why one would want to choose manual transmission. Also, it's funny that you say "complicate things" when really it's the automatic that complicates things more. Sure the manual transmission makes driving a little more complicated, but the drive train and car is much more complicated in an automatic car. Also, modern manual transmission can be down without a clutch, removing a lot of the complicated part of driving one.
  • Database stuff (Score:5, Insightful)

    by Anonymous Coward on Tuesday April 30, 2013 @11:23AM (#43591075)

    Here's a little tip for those who don't want to deal with moochers: never tell people you work in "computers", "IT", or "support". Instead, tell them you do "database stuff". The difference is night and day. When the average person hears "IT", they immediately think "what can I get out of him?" and "is there anything I need?" On the contrary, when the average person hears "database stuff", they cringe and try to change the subject, since taking the conversation further means work for them. In the rare case they do press you further, simply get technical, further distancing yourself from that hopeful chance that you might know "something about computers".

    This attitude of taking advantage of IT people stems from the fact that nobody (outside of IT) understands that IT is actual work. They view your position not as one of actual labor, but merely knowledge -- the only difference between you and them is that you know which buttons to push, and they don't. Therefore, fixing their computer is hardly even a "favor", merely a short pit stop in your continuous life of fixing computer problems.

    You won't ever see a mechanic asked if he can perform an oil change free of charge. You won't ever see an electrician asked to "do a little clean up" in his spare time, outside of working hours. That's because the average person understands what these professionals actually do, and they can appreciate it. They don't, however, understand what IT work is, and therefore they will never appreciate it as "real work" deserving of "real respect".

  • Move 'em to Macs (Score:4, Insightful)

    by Kittenman (971447) on Tuesday April 30, 2013 @09:09PM (#43596849)
    I supported my family's piano teacher and family on some Windows XP boxes. Once they even corrupted the PC within a week of my last re-config (I was there one time when the daughter was just clicking 'yes' to every dialog box that came up on the install she was doing ... "Did you read that?", I asked. "No", she said. Bing desktop... crap taskbar ... malware ....)

    And then they discovered Apple :)

    So yes - I'm a great fan on Apple Macs. Not for me, of course - wouldn't touch one with a bargepole. But for all the people who used to ring me

"Necessity is the mother of invention" is a silly proverb. "Necessity is the mother of futile dodges" is much nearer the truth. -- Alfred North Whitehead


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