The company behind Applebee's and IHOP plans to use AI in its restaurants and behind the scenes to streamline operations and encourage repeat customers. From a report: Dine Brands is adding AI-infused tech support for all of its franchisees, as well as an AI-powered "personalization engine" that helps restaurants offer customized deals to diners, said Chief Information Officer Justin Skelton. The Pasadena, Calif.-based company, which also owns Fuzzy's Taco Shop and has over 3,500 restaurants across its brands, is taking a "practical" approach to AI by focusing on areas that can drive sales, Skelton said.

Streamlining tech support for Dine Brands' more than 300 franchisees is important because issues like a broken printer take valuable time away from actually managing restaurants, Skelton said. Dine Brands' AI tool, which was built with Amazon's Q generative AI assistant, allows the company's field technology services staff to query its knowledge base for tech help using plain English, rather than needing to manually search for answers.

Manhattan's congestion pricing program has reduced traffic by 10% and cut car-noise complaints by 70% in its first six months of operation, according to city data. The $9 daily toll for vehicles entering Manhattan below 60th Street began January 5, generating approximately $50 million monthly for subway and public transit improvements.

Buses now travel fast enough that drivers must stop and wait to maintain schedules, while subway ridership has increased sharply since the program launched. Broadway theater attendance has risen rather than declined as some critics predicted. Polling shows more New Yorkers now support the toll than oppose it, a reversal from widespread opposition before implementation.

The policy took nearly 50 years to enact despite originating from Columbia University economist William Vickrey's work in the 1960s. Congress blocked a similar proposal in the 1970s, and the current program faced a six-year implementation delay after Governor Andrew Cuomo signed it into law in 2019. Governor Kathy Hochul postponed the launch in 2024 before allowing it to proceed after Donald Trump's presidential election victory.

Publishers face an existential threat in the AI era and need to take action to make sure they are fairly compensated for their content, Cloudflare CEO Matthew Prince told Axios at an event in Cannes on Thursday. From a report: Search traffic referrals have plummeted as people increasingly rely on AI summaries to answer their queries, forcing many publishers to reevaluate their business models. Ten years ago, Google crawled two pages for every visitor it sent a publisher, per Prince.

He said that six months ago:
For Google that ratio was 6:1
For OpenAI, it was 250:1
For Anthropic, it was 6,000:1

Now:

For Google, it's 18:1
For OpenAI, it's 1,500:1
For Anthropic, it's 60,000:1

Between the lines: "People aren't following the footnotes," Prince said.

93 Escort Wagon writes: More proof that Amazon's leadership views the balance of power between itself and its workforce tilting decisively in its favor: Amazon's employees are being told they must relocate to one of the company's large hubs -- with the company specifying the required location -- or resign with no severance. CEO Andy Jassy did have the grace to give people 30 days to decide.

Longtime Slashdot reader walterbyrd shares news that Texas Instruments has announced plans to invest more than $60 billion to expand its U.S. manufacturing operations in the United States. From a report: The funds will be used to build or expand seven chip-making facilities in Texas as well as Utah, and will create 60,000 jobs, TI said on Wednesday, calling it the "largest investment in foundational semiconductor manufacturing in U.S. history." The company did not give a timeline for the investment.

Unlike AI chip firms Nvidia and AMD, TI makes analog or foundational chips used in everyday devices such as smartphones, cars and medical devices, giving it a large client base that includes Apple, SpaceX and Ford Motor. The spending pledge follows similar announcements from others in the semiconductor industry, including Micron, which said last week that it would expand its U.S. investment by $30 billion, taking its planned spending to $200 billion. [...]

Like other companies unveiling such spending commitments, TI's announcement includes funds already allocated to facilities that are either under construction or ramping up. It will build two additional plants in Sherman, Texas, based on future demand. "TI is building dependable, low-cost 300 millimeter capacity at scale to deliver the analog and embedded processing chips that are vital for nearly every type of electronic system," said CEO Haviv Ilan.

Microsoft is planning to ax thousands of jobs, particularly in sales, as part of the company's latest move to trim its workforce amid heavy spending on AI. From a report: The cuts are expected to be announced early next month [non-paywalled source], following the end of Microsoft's fiscal year, according to people familiar with the matter. The reductions won't exclusively affect sales teams, and the timing could still change, said the people, who requested anonymity to discuss a private matter. The terminations would follow a previous round of layoffs in May that hit 6,000 people and fell hardest on product and engineering positions, largely sparing customer-facing roles like sales and marketing.

Investigators believe Air India Flight 171 had an emergency-power generator operating when it crashed last week, raising questions about whether the plane's engines functioned properly during takeoff. WSJ: The preliminary finding [non-paywalled source], according to people familiar with the probe, gives investigators a new line of inquiry as they study a crash that killed all but one of the plane's passengers. In all, at least 270 people died following the crash, including some on the ground in the western Indian city of Ahmedabad.

The emergency system is known as a ram air turbine. It is a small propeller that drops from the bottom of the 787 Dreamliner's fuselage to serve as a backup generator. Engines normally produce electricity for an aircraft and help run its flight-control systems. The power generated by the RAT can enable crucial aircraft components to function. The system can deploy automatically in flight if both engines have failed or if all three hydraulic system pressures are low, according to an airline's Boeing 787 manual reviewed by The Wall Street Journal.

It can also deploy if cockpit instruments lose power or problems emerge with the aircraft's electric motor pumps. Pilots can manually deploy the RAT if needed. The most common occurrence is when a pilot thinks that both engines failed, according to Anthony Brickhouse, a U.S.-based aerospace safety consultant. Engine failures can result from a variety of causes, including bird strikes or problems with fuel.

Swiss Re has identified extreme heat as a significant insurance threat in its latest annual report on emerging risks with the Zurich-based reinsurer noting that up to half a million people globally die from extreme heat effects each year. The death toll exceeds the combined impact of floods, earthquakes and hurricanes. Heat waves contributed to conditions that generated $78.5 billion in insured wildfire losses globally from 2015-2024, Swiss Re reported.

The Los Angeles wildfires this year could add up to $45 billion in insured losses, according to UCLA Anderson School of Business estimates. The insurance industry has historically underestimated heat-related costs because damages spread across multiple policy types rather than appearing as a single category. Construction firms face rising medical insurance and workers compensation claims when outdoor workers suffer heat injuries, plus potential liability for inadequate cooling breaks.

U.S. public companies have cut their white-collar workforces by 3.5% over the past three years, marking a fundamental shift in corporate philosophy that views fewer employees as a path to faster growth. One in five S&P 500 companies now employ fewer people than they did a decade ago, according to employment data-provider Live Data Technologies.

The reductions extend beyond typical cost-cutting measures and coincide with record corporate profits at the end of last year. Amazon CEO Andy Jassy told employees Tuesday that AI will eliminate certain jobs in coming years, while Procter & Gamble announced plans to cut 7,000 positions to create "broader roles and smaller teams."

Bank of America reduced its workforce from 285,000 in 2010 to 213,000 today while revenues climbed 18% over the past decade. Managers have faced particularly steep cuts, with their ranks falling 6.1% between May 2022 and May 2025. Companies are flattening organizational structures and pushing remaining employees to handle larger workloads as executives track revenue per employee more closely.

An anonymous reader shares a report: Microsoft has a long history of being criticized for coming up with clunky product names, and for changing them so often it's hard for customers to keep up. The company's own employees once joked in a viral video that the iPod would have been called the "Microsoft I-pod Pro 2005 XP Human Ear Professional Edition with Subscription" had it been created by Microsoft. The latest gripe among some employees and customers: The company's tendency to slap "Copilot" on everything AI.

"There is a delusion on our marketing side where literally everything has been renamed to have Copilot it in," one employee told Business Insider late last year. "Everything is Copilot. Nothing else matters. They want a Copilot tie-in for everything." Now, an advertising watchdog is weighing in. The Better Business Bureau's National Advertising Division reviewed Microsoft's advertising for its Copilot AI tools. NAD called out Microsoft's "universal use of the product description as 'Copilot'" and said "consumers would not necessarily understand the difference," according to a recent report from the watchdog.

"Microsoft is using 'Copilot' across all Microsoft Office applications and Business Chat, despite differences in functionality and the manual steps that are required for Business Chat to produce the same results as Copilot in a specific Microsoft Office app," NAD further explained in an email to BI. NAD did not mention any specific recommendations on product names. But it did say Microsoft should modify claims that Copilot works "seamlessly across all your data" because all of the company's tools with the Copilot moniker don't work together continuously in a way consumers might expect.

An anonymous reader shares a report: [...] the rise in China of open technology, which relies on transparency and decentralisation, is awkward for an authoritarian state. If the party's patience with open-source fades, and it decides to exert control, that could hinder both the course of innovation at home, and developers' ability to export their technology abroad.

China's open-source movement first gained traction in the mid-2010s. Richard Lin, co-founder of Kaiyuanshe, a local open-source advocacy group, recalls that most of the early adopters were developers who simply wanted free software. That changed when they realised that contributing to open-source projects could improve their job prospects. Big firms soon followed, with companies like Huawei backing open-source work to attract talent and cut costs by sharing technology.

Momentum gathered in 2019 when Huawei was, in effect, barred by America from using Android. That gave new urgency to efforts to cut reliance on Western technology. Open-source offered a faster way for Chinese tech firms to take existing code and build their own programs with help from the country's vast community of developers. In 2020 Huawei launched OpenHarmony, a family of open-source operating systems for smartphones and other devices. It also joined others, including Alibaba, Baidu and Tencent, to establish the OpenAtom Foundation, a body dedicated to open-source development. China quickly became not just a big contributor to open-source programs, but also an early adopter of software. JD.com, an e-commerce firm, was among the first to deploy Kubernetes.

AI has lately given China's open-source movement a further boost. Chinese companies, and the government, see open models as the quickest way to narrow the gap with America. DeepSeek's models have generated the most interest, but Qwen, developed by Alibaba, is also highly rated, and Baidu has said it will soon open up the model behind its Ernie chatbot.

In a memo to employees on Tuesday, Amazon CEO Andy Jassy said that the company's corporate workforce will shrink in the coming years as it adopts more generative AI tools and agents. "We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs," Jassy said. "It's hard to know exactly where this nets out over time, but in the next few years, we expect that this will reduce our total corporate workforce." CNBC reports: Jassy wrote that employees should learn how to use AI tools and experiment and figure out "how to get more done with scrappier teams." The directive comes as Amazon has laid off more than 27,000 employees since 2022 and made several cuts this year. Amazon cut about 200 employees in its North America stores unit in January and a further 100 in its devices and services unit in May. Amazon had 1.56 million full-time and part-time employees in its global workforce as of the end of March, according to financial filings. The company also employs temporary workers in its warehouse operations, along with some contractors.

Amazon is using generative AI broadly across its internal operations, including in its fulfillment network where the technology is being deployed to assist with inventory placement, demand forecasting and the efficiency of warehouse robots, Jassy said. [...] In his most recent letter to shareholders, Jassy called generative AI a "once-in-a-lifetime reinvention of everything we know." He added that the technology is "saving companies lots of money," and stands to shift the norms in coding, search, financial services, shopping and other areas. "It's moving faster than almost anything technology has ever seen," Jassy said.

Honda has successfully conducted a surprise launch and landing test of its prototype reusable rocket as part of its plan to achieve suborbital spaceflight by 2029. Reuters reports: Honda R&D, the research arm of Japan's second-biggest carmaker, successfully landed its 6.3-meter (20.6-foot) experimental reusable launch vehicle after reaching an altitude of 271 meters (889 feet) at its test facility in northern Japan's space town Taiki, according to the company. While "no decisions have been made regarding commercialization of these rocket technologies, Honda will continue making progress in the fundamental research with a technology development goal of realizing technological capability to enable a suborbital launch by 2029," it said in a statement.

Honda in 2021 said it was studying space technologies such as reusable rockets, but it has not previously announced the details of the launch test. A suborbital launch may touch the verge of outer space but does not enter orbit. Studying launch vehicles "has the potential to contribute more to people's daily lives by launching satellites with its own rockets, that could lead to various services that are also compatible with other Honda business," the company added.

An anonymous reader quotes a report from Ars Technica: OpenAI executives have discussed filing an antitrust complaint with US regulators against Microsoft, the company's largest investor, The Wall Street Journal reported Monday, marking a dramatic escalation in tensions between the two long-term AI partners. OpenAI, which develops ChatGPT, has reportedly considered seeking a federal regulatory review of the terms of its contract with Microsoft for potential antitrust law violations, according to people familiar with the matter. The potential antitrust complaint would likely argue that Microsoft is using its dominant position in cloud services and contractual leverage to suppress competition, according to insiders who described it as a "nuclear option," the WSJ reports.

The move could unravel one of the most important business partnerships in the AI industry -- a relationship that started with a $1 billion investment by Microsoft in 2019 and has grown to include billions more in funding, along with Microsoft's exclusive rights to host OpenAI models on its Azure cloud platform. The friction centers on OpenAI's efforts to transition from its current nonprofit structure into a public benefit corporation, a conversion that needs Microsoft's approval to complete. The two companies have not been able to agree on details after months of negotiations, sources told Reuters. OpenAI's existing for-profit arm would become a Delaware-based public benefit corporation under the proposed restructuring.

The companies are discussing revising the terms of Microsoft's investment, including the future equity stake it will hold in OpenAI. According to The Information, OpenAI wants Microsoft to hold a 33 percent stake in a restructured unit in exchange for foregoing rights to future profits. The AI company also wants to modify existing clauses that give Microsoft exclusive rights to host OpenAI models in its cloud. The restructuring debate attracted criticism from multiple quarters. Elon Musk alleges that OpenAI violated contract provisions by prioritizing profit over the public good in its push to advance AI and has sued to block the conversion. In December, Meta Platforms also asked California's attorney general to block OpenAI's conversion to a for-profit company.

Salesforce will raise prices by an average of 6% across its Enterprise and Unlimited Editions starting August 1, 2025, while simultaneously launching new AI-focused product tiers that significantly expand the cost structure for its platform. The price increases will affect Sales Cloud, Service Cloud, Field Service, and select Industries Clouds, though the company's Foundations, Starter, and Pro Editions will remain unchanged, the company said Tuesday.

Salesforce is justifying the move by citing "significant ongoing innovation and customer value delivered through our products." The company is also rolling out new Agentforce add-ons starting at $125 per user monthly, which provide unlimited AI agent usage for employees, while premium Agentforce 1 Editions begin at $550 per user monthly and include comprehensive AI capabilities plus cloud-specific features. Slack pricing has also been restructured, with the Business+ plan now costing $15 per user monthly and a new Enterprise+ tier added, though basic Slack access will be free for all Salesforce customers.

Meetings starting after 8 p.m. are up 16% compared to a year ago, and at 10 p.m. almost a third of active workers are still monitoring their inboxes, according to research from Microsoft. Bloomberg: The company's annual work trends study, which is based on aggregated and anonymized data from Microsoft 365 users and a global survey of 31,000 desk workers, also found that almost 20% of employees actively working weekends are checking email before noon on Saturdays and Sundays [non-paywalled source], while over 5% are active on email again on Sunday evenings, gearing up for the start of the work week.

[...] Meetings are often spontaneous. Some 57% of the gatherings tallied by Microsoft came together without a calendar invite, and even 10% of scheduled meetings were booked at the last minute. [...] Mass emails, those which loop in more than 20 participants, are on the rise, climbing 7% from last year.

Google Cloud has attributed last week's widespread outage to a flawed code update in its Service Control system that triggered a global crash loop due to missing error handling and lack of feature flag protection. The Register reports: Google's explanation of the incident opens by informing readers that its APIs, and Google Cloud's, are served through our Google API management and control planes." Those two planes are distributed regionally and "are responsible for ensuring each API request that comes in is authorized, has the policy and appropriate checks (like quota) to meet their endpoints." The core binary that is part of this policy check system is known as "Service Control."

On May 29, Google added a new feature to Service Control, to enable "additional quota policy checks." "This code change and binary release went through our region by region rollout, but the code path that failed was never exercised during this rollout due to needing a policy change that would trigger the code," Google's incident report explains. The search monopolist appears to have had concerns about this change as it "came with a red-button to turn off that particular policy serving path." But the change "did not have appropriate error handling nor was it feature flag protected. Without the appropriate error handling, the null pointer caused the binary to crash."

Google uses feature flags to catch issues in its code. "If this had been flag protected, the issue would have been caught in staging." That unprotected code ran inside Google until June 12th, when the company changed a policy that contained "unintended blank fields." Here's what happened next: "Service Control, then regionally exercised quota checks on policies in each regional datastore. This pulled in blank fields for this respective policy change and exercised the code path that hit the null pointer causing the binaries to go into a crash loop. This occurred globally given each regional deployment."

Google's post states that its Site Reliability Engineering team saw and started triaging the incident within two minutes, identified the root cause within 10 minutes, and was able to commence recovery within 40 minutes. But in some larger Google Cloud regions, "as Service Control tasks restarted, it created a herd effect on the underlying infrastructure it depends on ... overloading the infrastructure." Service Control wasn't built to handle this, which is why it took almost three hours to resolve the issue in its larger regions. The teams running Google products that went down due to this mess then had to perform their own recovery chores. Going forward, Google has promised a couple of operational changes to prevent this mistake from happening again: "We will improve our external communications, both automated and human, so our customers get the information they need asap to react to issues, manage their systems and help their customers. We'll ensure our monitoring and communication infrastructure remains operational to serve customers even when Google Cloud and our primary monitoring products are down, ensuring business continuity."

Intel will lay off 15% to 20% of its factory workforce starting in July, potentially cutting over 10,000 jobs as part of a broader effort to streamline operations amid declining sales and mounting competitive pressure. "These are difficult actions but essential to meet our affordability challenges and current financial position of the company. It drives pain to every individual," Intel manufacturing Vice President Naga Chandrasekaran wrote to employees Saturday. "Removing organizational complexity and empowering our engineers will enable us to better serve the needs of our customers and strengthen our execution. We are making these decisions based on careful consideration of what's needed to position our business for the future." The company reiterated that "we will treat people with care and respect as we complete this important work." Oregon Live reports: Intel announced the pending layoffs in April and notified factory workers last week that the cuts would begin in July. It hadn't previously said just how deep the layoffs will go. The company had 109,000 employees at the end of 2024, but it's not clear how many of those worked in its factory division -- called Intel Foundry. The Foundry business includes a broad array of jobs, from technicians on the factory floor to specialized researchers who work years in advance to develop future generations of microprocessors.

Intel is planning major cuts in other parts of its business, too, but employees say the company hasn't specified how many jobs it will eliminate in each business unit. Workers say they believe the impacts will vary within departments. Overall, though, the layoffs will surely eliminate several thousand jobs -- and quite possibly more than 10,000.

A new Salesforce-led study found that LLM-based AI agents struggle with real-world CRM tasks, achieving only 58% success on simple tasks and dropping to 35% on multi-step ones. They also demonstrated poor confidentiality awareness. "Agents demonstrate low confidentiality awareness, which, while improvable through targeted prompting, often negatively impacts task performance," a paper published at the end of last month said. The Register reports: The Salesforce AI Research team argued that existing benchmarks failed to rigorously measure the capabilities or limitations of AI agents, and largely ignored an assessment of their ability to recognize sensitive information and adhere to appropriate data handling protocols.

The research unit's CRMArena-Pro tool is fed a data pipeline of realistic synthetic data to populate a Salesforce organization, which serves as the sandbox environment. The agent takes user queries and decides between an API call or a response to the users to get more clarification or provide answers.

"These findings suggest a significant gap between current LLM capabilities and the multifaceted demands of real-world enterprise scenarios," the paper said. [...] AI agents might well be useful, however, organizations should be wary of banking on any benefits before they are proven.

An anonymous reader quotes a report from TechCrunch: While Silicon Valley executives like those from Palantir, Meta, and OpenAI are grabbing headlines for trading their Brunello Cucinelli vests for Army Reserve uniforms, a quieter transformation has been underway in the U.S. Navy. How so? Well, the Navy's chief technology officer, Justin Fanelli, says he has spent the last two and a half years cutting through the red tape and shrinking the protracted procurement cycles that once made working with the military a nightmare for startups. The efforts represent a less visible but potentially more meaningful remaking that aims to see the government move faster and be smarter about where it's committing dollars.

"We're more open for business and partnerships than we've ever been before," Fanelli told TechCrunch in a recent episode of StrictlyVC Download. "We're humble and listening more than before, and we recognize that if an organization shows us how we can do business differently, we want that to be a partnership." Right now, many of these partnerships are being facilitated through what Fanelli calls the Navy's innovation adoption kit, a series of frameworks and tools that aim to bridge the so-called Valley of Death, where promising tech dies on its path from prototype to production. "Your granddaddy's government had a spaghetti chart for how to get in," Fanelli said. "Now it's a funnel, and we are saying, if you can show that you have outsized outcomes, then we want to designate you as an enterprise service."

In one recent case, the Navy went from a Request for Proposal (RFP) to pilot deployment in under six months with Via, an eight-year-old, Somerville, Massachusetts-based cybersecurity startup that helps big organizations protect sensitive data and digital identities through, in part, decentralization, meaning the data isn't stored in one central spot that can be hacked. (Another of Via's clients is the U.S. Air Force.) The Navy's new approach operates on what Fanelli calls a "horizon" model, borrowed and adapted from McKinsey's innovation framework. Companies move through three phases: evaluation, structured piloting, and scaling to enterprise services. The key difference from traditional government contracting, Fanelli says, is that the Navy now leads with problems rather than predetermined solutions. "Instead of specifying, 'Hey, we'd like this problem solved in a way that we've always had it,' we just say, 'We have a problem, who wants to solve this, and how will you solve it?'" Fanelli said.